据新华社电 香港特区政府署理旅游事务专员罗淑佩15日就来港内地旅行团接连出现住宿安排失误，向受影响的旅客致歉。

    According to xinhua Hong Kong SAR government acting tourism affairs commissioner LuoShuPei 15 will come to Hong Kong to the mainland for Tours in accommodation arrangement error,Apologize to the affected passengers.

　　一个由深圳来港的内地旅行团，因为负责接待的香港旅行社世通假期未能安排酒店住宿，30多名团友中的20多人12日晚被迫在旅游大巴上过夜。团友13日下午接受旅行社安排，入住香港一间酒店。此外，世通假期承认另有2个未获安排住宿的内地团和他们有关，最终该两个旅行团被安排返回深圳住宿。

The port of shenzhen of mainland tour group,Because is responsible for the reception of the Hong Kong travel agency stone holiday failed to arrange hotel accommodation,More than 30 MingTuan friend of more than twenty 12 evening was forced to spend the night in the tour bus.Frere 13 afternoon accept travel arrangement,In Hong Kong a hotel.In addition,Worldcom holiday admit another two unearned accommodation mainland group and their relevant,Eventually the two group is scheduled to return to shenzhen accommodation.

　　罗淑佩15日在电台节目中表示，世通假期接连出事，是不可接受的，类似事情绝对不能再发生，希望香港旅游业议会收紧2010年底推行的加强规管入境内地团的10项措施，特别是黄金周等旅游高峰期更要注意。

LuoShuPei 15, said on the radio,Worldcom holiday after the accident,Is not acceptable,Similar things must not happen again,Hope that Hong Kong travel industry council tightened by the end of 2010 to strengthen the regulatory entry mainland group's ten measures,Especially in the golden week travel peak and more attention should be paid to.

　　此外，特区政府保安局局长黎栋国当日表示，特区政府正检讨个人游政策，会考虑香港的承受能力等因素。黎栋国表示，在考虑香港的承受能力时，除了观察景点是否挤拥，也要考虑交通、住宿和出入境轮候时间等因素。他认为，农历新年期间，虽然内地游客增加，但各区秩序井然，没有发生不愉快事件，印证香港有足够能力和准备接待旅客。

In addition,The SAR government security bureau director, Mr Countries said that day,The SAR government is review individual swim policy,Will consider Hong Kong capacity factors.Said Mr Countries,In considering the Hong Kong bear ability,In addition to observe whether jostle scenic spots,Also want to consider the traffic/Accommodation and entry and exit queuing time factor.He thinks,During the Chinese New Year,Although the mainland visitors,But the district in order,Did not happen unpleasant events,Confirm the Hong Kong have enough ability and ready to receive the passenger.

   

   事情经过：从酒店不符到无房游客被迫栖身巴士 Things happened:From the hotel to the housing not tourists were forced to stay bus

    2月12日上午，36名内地游客赴港旅游，后发现原本安排的三星级酒店被换成深水埗宾馆，因而拒绝入住，最终20多名旅客夜宿旅游大巴。由于导游已返回内地，香港旅行社"世通假期"仍无回应，目前该团已自行解散，部分游客已回到内地。目前，港府有关部门已介入此事，事件也已上报国家旅游局。

    February 12 morning,36 name to mainland tourists to visit Hong Kong,Was found after arranged by three-star hotel to sham shui Po hotel,Therefore refused to check in,Final more than twenty passengers overnight tour bus.Due to the tour guide has to return to the mainland,Hong Kong travel"Worldcom holiday"Still no response,At present has the dissolution,Part of the visitors has returned to the mainland.At present,The relevant departments of the government has intervened,Event has also report to the national tourism administration.

    据了解，参与此次四天三夜港澳游的36名团友分别来自北京、吉林、山东、江西等地，参团费用从1500元至2000元不等，游客分别在深圳的不同旅行社报名，最后将名单汇总转交给深圳国旅，最后再由香港"世通假期"接待，而旅行团的导游则来自内地。

    It is understood,To participate in the Hong Kong and Macao swim four days and three nights of 36 MingTuan friends were from Beijing/jilin/shandong/jiangxi,CanTuan cost from $1500 to $2000 for,Tourists in shenzhen respectively different travel agency registration,The list will be consolidated over to shenzhen CITS,Finally by the Hong Kong again"Worldcom holiday"reception,And tour guide from the mainland.

　　该团于2月12日下午抵港，在香港海洋公园参观完毕后，原应乘搭观光船至维港观看《幻彩咏香江》音乐汇演，但导游表示由于时间已过，最后一班观光船已开走，故只能返回酒店。随后，旅游大巴开至深水埗黄竹街一间宾馆，旅客发现与行程表所列住宿三星级酒店的安排不符，因此拒绝入住。导游表示该团所订的青衣某酒店临时无房，于是部分团友返回旅游大巴等候导游安排。

The group on February 12 afternoon arrived,In Hong Kong Ocean Park after the visit,The original should take take sightseeing ship to watch over Victoria harbour[Magic color of xiangjiang]Music festival,But the tour guide said that as time has passed,The last bus sightseeing boat has left,So only to return to the hotel.then,Tour bus open to sham shui Po whangee street a hotel,Passengers find and listed in schedule three-star hotel accommodation arrangement discrepancy,Accordingly refused to check in.Tour guide said the ordered a temporary housing tsing yi hotel,So part of the tour guide to return to tour bus waiting for arrangement.

　　然而到了深夜，导游表示仍然无法找到合适的房间，无奈之下团友返回宾馆，却发现宾馆住房已被收回转租，仅剩下3个房间。导游表示游客只有三个选择，要么回内地，要么自己承担住宿费，或者睡在旅游巴士上。最终，只有6名旅客获入住宾馆，其余旅客被逼通宵栖身旅游巴士。

However the late into the night,Tour guide said still can't find the right room,But under frere to return to the hotel,Find the hotel housing have been repossessed sublet,Only three left the room.Tour guide says tourists only three options,Or back to the mainland,Either you take accommodation,Or sleep in the tourist bus.finally,Only 6 passengers in the hotel,The rest of the passenger is forced to stay all night tour bus.

　　该团旅客四度报警求助，香港旅游业议会介入与"世通假期"旅行社商讨，但该团导游已回到内地，导致旅游团自行解散，也使得13名游客提早离开旅行团，其余23名旅客在前日下午2时入住香港仔石排湾的一家三星酒店。

The passenger four degrees alarm for help,Hong Kong travel industry council and intervention"Worldcom holiday"Travel agency to discuss,But the tour guide has returned to the mainland,Tour to dissolution,Also makes 13 tourists leave early Tours,The rest of the 23 passengers in the day before yesterday at 2 PM at Aberdeen stone row bay a samsung hotel.

     香港要求：严肃处理内地游客在大巴过夜事件      Hong Kong requirements:Deal seriously with the mainland tourists in the bus for the night event

    2月14日 香港特区政府旅游事务署14日表示，关注内地游客因未能获旅行社安排住宿需在大巴过夜事件，已要求旅游业议会按守则与规则，严肃处理个案。

    On February 14 The Hong Kong SAR government tourism services 14 said,Pay attention to the mainland tourists due to the travel agency to arrange accommodation for the night event in the bus,Has asked the travel industry council according to the rules and rules,Serious processing case.

　　一个由深圳来港的内地旅行团，因为负责接待的香港旅行社世通假期未能安排酒店住宿，30多名团友中的20多人12日晚被迫在旅游大巴上过夜。团友13日下午接受旅行社安排，入住香港仔一间酒店。

The port of shenzhen of mainland tour group,Because is responsible for the reception of the Hong Kong travel agency stone holiday failed to arrange hotel accommodation,More than 30 MingTuan friend of more than twenty 12 evening was forced to spend the night in the tour bus.Frere 13 afternoon accept travel arrangement,A hotel in Aberdeen.

　　特区政府旅游事务署表示，根据旅游业议会资料，旅行社未为旅客提供团体确认书上写明的住宿安排，做法不可接受。旅游业议会已要求世通假期尽快提交报告。如确认本地旅行社违规，会按相关法规采取纪律处分，最严重或会考虑取消会藉并吊销牌照。

The SAR government tourism commission said,According to the travel industry council material,Travel agency did not provide for passengers on the confirmation of the group accommodation arrangement,Practice is not acceptable.Travel industry council has asked stone vacation report as soon as possible.Such as confirmation of the local travel agency,According to related regulations will take disciplinary action,The most serious or will consider to cancel the membership and shall revoke the license plate.

　　香港旅游业议会总干事董耀中对事件感到惭愧。他表示，旅行社安排旅客来港，事前必须预订酒店才可接团。初步来看，世通假期做法严重违例，不能接受。 

Hong Kong travel industry council DongYaoZhong director-general of event feel ashamed.He said,Travel arrangement of passengers to port,Prior to hotel reservation can only meet group.Preliminary to see,Worldcom holiday practice serious violation,Can't accept. 

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