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“一日游”无购物 说着容易做着难--亲稳网络舆情监控室
2013-02-28
乱象不断的“一日游”市场终于迎来全国性的合同文本。国家旅游局前日发布新版《国内旅游“一日游”合同(示范文本)》,其中明确规定,取消“一日游”行程中购物、另行付费项目以及自由活动项目。同时规定,旅行社强迫或者变相强迫游客购物的,每安排或强迫一次,旅行社应向旅游者支付旅游费用总额20%的违约金。对于该合同文本,国家旅游局要求各地结合实际积极推广使用。
Chaos constantly"A day trip"The market was a national contract.The national tourism administration issued the day before the new[Domestic tourism"A day trip"The contract(Demonstrative text)],The specific provision,To cancel"A day trip"Trip, shopping/Shall be paid projects and free activities.At the same time provisions,Compel or in a disguised manner compel tourists shopping travel agents,Every arrangement or forced,Travel agency should pay to the tourists travel cost 20% of the total penalty due to breach of contract.For the text of the contract,The national tourism administration to actively promote the use according to the reality.
合同文本和规定都有了,目前“一日游”在购物方面的执行情况如何?昨日记者走访多家旅行社发现,仍然有部分旅行社在“一日游”产品中安排购物行程。
Has the contract and regulations,At present"A day trip"The implementation in terms of shopping?Reporter visited several travel agencies found yesterday,There are still some travel agencies in"A day trip"Products in the shopping trip arrangements.
“一日游”强迫购物须付违约金 "A day trip"Forced shopping must pay penalty due to breach of contract
“我明明参加的是‘长城一日游’,却只在长城待了不到一小时,就被带到景区附近的一家玉器商店购物。最可气的是,导游还把住商店的大门,说不买东西就不能走。最后我不得不花数百元购买了一件商品。”游客王女士前不久参加“一日游”,最终却变成“购物游”,难免憋了一肚子火。
"I was attending‘A day at the Great Wall’,Only spent less than an hour in the Great Wall,Has been to a scenic spot near a jade store shopping.Is the most can spirit of the,The guide has held the shop door,Say not to buy things can't walk.In the end I had to spend hundreds of yuan to buy a product."Tourist wang recently"A day trip",But eventually become"Shopping trip",It suppressed goat.
强制购物,一直是存在于“一日游”行程中的顽疾,也是游客投诉的重点。
Compulsive shopping,Is always exists"A day trip"The schedule of ills,The key point of tourist complaints.
对此,国家旅游局表示,低价招徕、行程中加点、强迫购物、收取回扣等是“一日游”活动中存在的较为普遍且严重影响旅游者利益的问题。为有效维护旅游者的合法权益,结合“一日游”时间短、行程安排紧凑的特点,示范文本没有关于自由活动的规定,也不允许旅行社安排另行付费项目或指定购物场所购物,如果景点本身含购物,旅行社需向旅游者明示。
For this,The national tourism administration said,At a low price to attract/Trip to add some/Forced shopping/Is the kickbacks, etc"A day trip"Activities that exist in the common and serious affect the interests of tourists.To effectively safeguard the legitimate rights and interests of tourists,In combination with"A day trip"Time is short/Scheduling the characteristics of the compact,Demonstrative text not on free activities,They are not allowed to be project or the designated place shopping shopping,If the containing shopping attractions itself,Travel agents need to articulate to the tourists.
新版“一日游”合同中明确,旅行社及导游员、驾驶员安排旅游者在其指定的购物场所购物或以参观等形式变相安排购物(合同中明示景点含购物场所的除外)的、强迫或者变相强迫旅游者购物的,每安排或强迫一次,旅行社应向旅游者支付旅游费用总额20%的违约金。旅游者要求退货的,旅行社应自旅游者向其交付货物之日起三日内承担退货责任。
A new version of"A day trip"Clear in the contract,Travel agents and tour guides/Pilot arrangements for tourists in its designated place to shopping shopping shopping or to visit the disguised form of arrangement(Except express attractions including shopping places, in the contract)the/Compel or in a disguised manner compel tourists shopping,Every arrangement or forced,Travel agency should pay to the tourists travel cost 20% of the total penalty due to breach of contract.Tourists ask to return money,Travel agencies should be from the date of tourists to the delivery of the goods in three days to assume the responsibility that return money.
部分旅行社称有购物点不强买 Part of the travel agency said has a weak spot buy
既然有了国家旅游局发布的新版合同文本,目前旅游市场的执行情况如何?记者昨日就此进行了暗访。
Since have the new version issued by the China national tourism administration, the text of the contract,Execution of the current tourism market situation?Reporter yesterday carried out investigations.
记者从中国国际旅行社、中国青年旅行社、北京青年旅行社、中国旅行社总社、神舟国际旅行社了解到,多家旅行社均有“北京一日游”的项目,而且多达7、8条路线供游客选择,其中包括长城、故宫等景点,收费标准根据线路不同略有差异,价格多在100元到200元之间。
Reporters from China international travel service/China youth travel service/Beijing youth travel service/China travel service/Understand the shenzhou international travel service,There are both many travel agencies"A day in Beijing"The project,And as many as seven/Eight routes for tourists to choose,Including the Great Wall/The Forbidden City etc,Slightly different charge standard according to different routes,The price is in 100 yuan to 100 yuan between.
在这些“一日游”行程中,有没有购物安排?
In these"A day trip"The trip,Do you have any shopping plan?
“每条路线不一样,一般都是一到两个购物点的。”北京青年旅行社的一位工作人员表示,目前的产品中依然包括有购物行程。而当记者提出国家旅游局发布合同文本,取消购物项目时,神舟国际旅行社的一位工作人员打起了太极:“我们不强制游客购物啊,你可以转一圈就出来。”记者了解到,购物点以玉器店和特产店为主,分别设在游览景点的途中。
"Each route is different,Are generally one or two shopping."Beijing youth travel service of one staff member said,The current product still includes shopping trip.When the journalist published by China national tourism administration, contract text is put forward,Cancel the shopping project,Shenzhou international travel service, a staff member to play tai chi:"We are not forcing tourists shopping,You can turn a circle is out."The reporter understands,Shopping is given priority to with jade stores and specialty shops,Is located in the scenic spots on the way, respectively.
“全程无购物,您放心选择。”记者调查发现,也有部分旅行社将购物行程从“一日游”中抹去。中国国际旅行社和中国青年旅行社均表示在“北京一日游”中不包含任何的购物点。
"The entire without shopping,You rest assured choice."Journalist survey found that,Some travel agents will be from a shopping trip"A day trip"The erase.China international travel service and in the China youth travel service said"A day in Beijing"Does not contain any shopping.
游客出发前反悔可全额退款 Visitors before you go back on our word can be a full refund
正规旅行社尚且在行程中安排购物,“黑车”、“黑导”等不规范“一日游”则更是猖獗。新版合同文本要求,明确旅行社的名称和许可证编号、导游员的姓名和导游证号、运输车辆的车牌号码、驾驶员的姓名,并就使用无合法有效资质旅游车辆、驾驶员及导游员的情形,做出了严格的违约责任规定。
Travel agencies have formal in shopping trip arrangement,"Black car"/"Black guide"Such as specification"A day trip"It is rampant.The new contract demands,Specific travel agency name and license number/The Courier name and the guide number/Transport vehicle license plate number/The name of the driver,And is used without a valid qualification in tourism vehicles/The driver and tour guide,Make the strict liability for breach of contract provisions.
此外,旅行社未按合同约定安排具有合法有效资质的旅游车辆、驾驶员或导游员的,应向旅游者全额退还已付旅游费用。旅行社违反合同包车游约定安排合车游的,应向旅游者支付旅游费用总额20%的违约金。出发前旅游者要求解除合同的,旅行社还应向旅游者全额退还已付旅游费用。
In addition,Arrange travel agency not according to contract agreement with valid certificate of tourist traffic/The driver or the Courier,To the tourist refund the paid fees.Travel agencies in violation of the charter tour contract arrangement and car travel,That should be paid to the tourists travel cost 20% of the total penalty due to breach of contract.Tourist asks to cancel the contract before departure,Travel agency shall also be provided with tourist refund the paid fees.
国家旅游局同时表示,“一日游”行程较为简单,发生不可抗力等不可归责于任何一方的事由,容易导致合同目的无法实现。为避免旅行社以调整行程、变更合同的形式损害旅游者的合法权益,《国内旅游“一日游”合同(示范文本)》规定此种情形导致合同无法履行或继续履行的,合同双方均可以解除合同,并以公平为原则分摊相应的费用。
China national tourism administration, said at the same time,"A day trip"Trip is relatively simple,Such as force majeure reason not attributable to either party,Easy to cause the contract purpose cannot be achieved.In order to avoid travel to adjust the itinerary/Change the form of a contract damage the legitimate rights and interests of tourists,[Domestic tourism"A day trip"The contract(Demonstrative text)]This result in unable to perform or continue to perform the contract,Contract, both parties may terminate the contract,And based on principles of fair allocation corresponding fees.
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In the hotel"Toothbrush by"
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