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旅行社更改旅客行程属违约 开瓶费无法律依据--亲稳舆论引导监测室
2013-03-14

还有两天就是3·15国际消费者权益日,针对消费者所关注的食品旅游行业消费热点问题,维权007昨日与相关执法部门及业内企业展开了对话,广大读者能够从中获益。同时,我们也会将维权行动延续下去,尽可能在任何时候都能为读者提供帮助。 There are two days is March 15, international consumer rights day,In view of the consumer food consumption in tourism industry hot topic of concern,Rights of 007 yesterday and dialogue on the relevant law enforcement departments and the industry enterprises,The readers can benefit from it.At the same time,We will also activism continue,As far as possible at any time can provide readers with help.

  

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旅行社改行程属违约 Travel agency to travel belongs to default

  上周维权007报道了市民张先生出境游时直飞改为转机的尴尬,对此,维权007昨日采访了四川省旅游执法总队和具有出境旅游资质的旅行社。

Activist last week reported 007 citizens, zhang outbound direct connection instead of embarrassed,For this,Rights of 007 interviewed yesterday sichuan tourism law enforcement team travel and outbound tourism qualification.

  四川省旅游执法总队总队长杨铭表示,旅客在旅游过程中遭遇行程变更情况时,如果是旅行社自身过错造成的行程更改,首先旅行社应承担违约责任,赔偿游客因行程不能按约执行所带来的经济损失。同时按旅行社管理条例(第五十九条)接受行政处罚。如是因第三方责任原因造成行程更改,旅行社将承担违约责任,同时有义务补偿游客因此造成的经济损失。同时杨铭队长也提醒游客,在遭遇旅行问题时,了解事件起因,冷静对待,本着解决问题的态度解决问题,合理维权。

Sichuan province tourism law enforcement group of Yang Ming said,Passengers suffered a stroke in the process of tourism change situations,If it is a travel itinerary change caused by the fault itself,Travel agency shall bear the liability for breach of contract in the first place,Compensation for tourists because travel can't do about execution brought by the economic loss.At the same time according to the travel agency regulations(Article 59.)Accept the administrative punishment.If schedule changes caused by the third party liability,Travel agent will be liable for breach of contract,At the same time have an obligation to compensation which tourists have caused economic losses.Yang Ming captain also remind tourists at the same time,In case of any travel problems,Understand the cause,calm,In line with the attitude of solving problems to solve the problem,Reasonable rights.

  北京众信旅游成都分公司经理陈小青针对直飞改转机问题谈了自己的建议,建议游客在选择出境游旅行社时,首先要确认旅行社是否具备出境游资质,尽量选择专业、规范的旅行社,报名时提前向工作人员了解出行所乘坐航空公司名字、航班等相关信息。在旅行过程中如果出现不可抗因素的晚点或转机,旅行社是免责的。旅行社要积极协助客人解决因航班晚点、或转机产生的实际困难。

Chen Xiaoqing Beijing uts travel chengdu branch manager for transfer direct to his own Suggestions on the problem,When choosing outbound travel advice tourists,Must first confirm whether travel outbound tourism qualification,Try to choose professional/Specification of the travel agency,Sign up to the work ahead of time when the staff know what airline travel/Flights and other relevant information.If force majeure factors in the process of travel delays or transfer,Travel agency's liability.The travel agency should actively assist the guest to solve because of flight delays/Or connecting the practical difficulties.

  

food

  

“开瓶费”无法律依据 "corkage"No legal basis

  在上期报道中,徐女士购买了劣质真空食品的遭遇引发读者关注,对于真空食品的卫生安全,多数消费者表示担忧。相关企业究竟是通过哪些途径以保证产品卫生的呢?昨日维权007带着这样的疑问,走进了金大洲实业发展有限公司。

In the previous report,Ms xu bought inferior vacuum food has caused the reader attention,To vacuum the health security of food,Most consumers concerned.Relevant enterprises is through what way to ensure that the product of health?Rights of 007 with that question yesterday,Entered the Jin Dazhou industrial development co., LTD.

  市场部经理彭吉介绍:“保证真空食品卫生,首先要保证车间与外界有效隔离,生产全过程半成品离地离墙,车间内配置足够的消毒设施,检验室要规定频次对消毒情况进行验证;其次是生熟食使用的工器具要严格分开,产品装袋抽真空前要尽量缩短与空气接触的时间。真空封口时做好首检,严格控制真空包装机的封口参数,真空封口后进行及时杀菌,进一步降低产品中的带菌量。”

Marketing manager Peng Ji is introduced:"Ensure vacuum food hygiene,First of all to ensure that the workshop effective isolation with the outside world,Whole production process semi-finished products from the ground away from the wall,Workshop equipped enough disinfection facilities,Checkout room to prescribed frequency of disinfection for validation;Followed by raw cooked using instruments to strictly separate,Product bagging vacuum before to try to shorten the time of contact with the air.Vacuum seal when the first inspection,Tight control of the sealing parameters of vacuum packaging machine,After vacuum sealing sterilization in a timely manner,Further reduce the amount of pathogen in the products."

  同时,维权007也对餐饮消费者常遇到的“开瓶费”等热点反馈作了仔细了解。四川广力律师事务所律师曾兴圣表示,“开瓶费”等行业性收费一直是业内讨论关注的议题,至今仍没有相关法律进行明确。但到目前为止这些收费都无法律依据,消费者具有选择消费方式的权利,自带酒水是被允许的。建议消费者遭受困扰时拨打消费者协会电话进行维权。(天府早报吴雨橙 曾丽) (来源:四川新闻网)

At the same time,Rights of 007 also for food and beverage consumers often encountered"corkage"Hot spots such as feedback carefully to understand.Sichuan wide force law firm lawyer said Ceng Xing st,"corkage"Industry, such as the charge has been the industry to discuss issues of concern,Still no clear laws.But so far these charges are based on the law,Consumers have the right to choose way of consumption,Bring their own drinks is allowed.Suggest that consumers suffering when consumer society calls for human rights.(Tianfu morning post Wu Yu orange ms zeng) (source:Sichuan news net)


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