漫画：何永铭

Comic book:He Yongming

　　旅游本是件快乐的事情，但是“老人小孩跟团要加钱”、“跟团被"卖猪仔"“强制购物”等一些意外却常常让我们的旅行变得不开心，甚至气愤。旅行社“卖猪仔”谁来管？游客又该如何在旅行中维护自己的权益？

Tourism is a happy thing,but"Children, older people with group to add money"/"With group by"Sell pigs""Compulsive shopping"Such as accident often let our journey become unhappy,Even angry.Travel agency"Sell pigs"Who come to tube?Visitors and how to maintain their own rights and interests in the trip?

案例：限制人身自由强迫消费 case:Restrict the personal freedom to force

　　日前，“广州南湖国旅投诉门”闹得沸沸扬扬，一个1799元的双飞北京五天特价旅游团，最后成了“专业”消费团。游客跟团来到北京后，转由地陪接待，由地陪接待是很正常的事，然而让人意想不到的是，地陪为了提高自己公司的利润，明目张胆的要求游客一定要在指定的消费点多消费。

recently,"Guangzhou nanhu CITS complaints"all,A double kick 1799 yuan in Beijing for five days special offer tour,The last is"professional"Consumer group.Visitors to come to Beijing after,By the local guide reception,By the local guide reception is very normal things,However, the cop,Local guide in order to improve his company's profits,Blatant require visitors to within a specified novelty more desire based on lack of consumption.

　　于是，接下来的行程让游客们十分气愤却又很无奈。40分钟逛故宫，2个小时进行购物，而且在工作人员讲解产品介绍时，限制游客人身自由，不许游客上厕所，看到没有消费的游客，地陪还会主动提示其消费。更令人气愤的是，地陪导游在旅程结束后强迫游客填写“满意”意见表，如果不填满意就不放行，无奈之下游客只能就范。

so,The next trip let tourists is very angry and very helpless.40 minutes to go to the Palace Museum,2 hours for shopping,And when the staff on product introduction,Limit tourists personal freedom,No tourists go to the toilet,See no consumption of tourists,Local guide will take the initiative to suggest its consumption.Even more disheartening,Local guide guide force visitors to fill in after the end of the journey"Satisfied with the"sheet,If not fill happy won't release,So visitors can submit.

　　本来开开心心的出游却被“卖猪仔”强迫消费，相信不论是谁碰到这种情况都会十分气愤，再也不会选择该旅行社出行。

Travel was originally a happy heart"Sell pigs"Forced consumption,Believe whoever encounter this kind of situation will be very angry,Never choose the travel agency to travel.

业界：导游监管难度大 In the industry:Guide regulation is difficult

　　对于游客被强迫消费的现象，中国国旅（广东佛山）副总经理陈伟文表示，“这些现象肯定会对我们整个行业的信誉造成极坏的影响。”陈伟文表示，旅行社明文禁止导游强迫游客消费，也在培训导游时反复强调过不能强迫游客消费，被投诉是要处以罚款的。“省内游几乎不会出现强迫消费的情况，因为酒店、餐饮、导游等都是我们自己安排的，便于监管，而省外游特别是出境游就很难监管了，难免出现个别素质不高的导游或地陪强迫游客消费。”

For all visitors is forced to the phenomenon of consumption,CITS(Guangdong foshan)Deputy general manager Chen Weiwen said,"These phenomena will certainly to our reputation throughout the industry caused a very bad effect."Chen Weiwen said,Travel agency banned force visitors to tour guide consumption,Also emphasized during training guide tourists consumption should not be forced,Complaint is to impose a fine."Swim almost forced consumption will not happen in the province,Because of the hotel/Food and beverage/Tour guide and so on all is our own arrangements,To facilitate supervision,And outside the province especially in outbound tourism is difficult to regulate,Appears unavoidably individual quality is not high tour guide or a local guide force tourist spending."

　　陈伟文强调，只要有游客投诉被导游强迫消费，一经查实，不仅会对游客做出赔偿，还会立即解雇该导游，永不录用。“我们在选择地陪时也是要经过筛选的，一般都是当地有资质、有信誉的旅行社，而且给地接社的支付方式也是月结或者季结，一般都不会出现地陪强迫游客消费的情况。”

Chen Weiwen stressed,As long as there are visitors complaints forced by tour guide consumption,Is verified,Not only can compensate for tourists,Will be immediately fired the tour guide,Will never be employed."When we choose a local guide are to be selected,Are generally local qualified/Reputable travel agency,Terms of payment and give DeJieShe is month knot knot or quarter,Generally won't appear local guide force tourist spending."

　　此外，南湖国旅、禅之旅、佛山中旅相关负责人也表示，导游监管难是导致强迫游客消费现象发生的最主要原因，接下来他们将加强提升导游素质，与各地地接社进一步协商，避免在出团过程中出现一些不规范的行为。

In addition,South lake CITS/Zen trip/The relevant person in charge of foshan China travel also said,Guide supervision difficult is forcing tourists consumption the main reason of the phenomenon,Then they will be strengthened to enhance the quality guide,And around DeJieShe further consultation,To avoid in the process of the group have some non-standard behavior.

法规：不得强迫或者变相强迫购物 Laws and regulations:May not compel or in a disguised manner compel shopping

　　根据《中华人民共和国旅游法（草案）》规定，旅行社组织、接待团队旅游不得指定购物场所，不得强迫或者变相强迫购物，不得安排任何形式的另行付费旅游项目。如违反相关规定，旅游者有权在旅游行程结束后30日内，要求旅行社承担退货、退还费用的责任。

According to the[The tourism law of the People's Republic of China(The draft)]provisions,Travel agency/Reception team travel shall not be designated shopping places,May not compel or in a disguised manner compel shopping,Shall not be arranged in any form shall be separately pay tourism projects.Such as violation of relevant regulations,Tourists shall have the right within 30 days after the end of the trip,Request travel agency to return money/Refund of charges.

　　去年10月，中山市旅游局就针对某些旅行社低价揽客、在行程中强制游客消费等问题，重申了相关规定，其中明确要求旅行社应规范经营行为，抵制“零负团费”，停止销售低价旅游产品；作为组团社在选择地接社时，要选择有资质、有信誉的旅行社作为合作伙伴，并签订合作协议，明确双方的权利义务。 (来源：信息时报)

In October last year,Zhongshan city tourism bureau for some travel agency USES at a low price/Forcing tourists consumption problems in stroke,Reiterated the rules,The clear request travel agency management behavior should be regulated,To resist"Negative zero inclusive-fee",Stop selling cheap travel products;As when choosing DeJieShe ZuTuanShe,Should choose to have aptitude/Reputable travel agency as a partner,And signed a cooperation agreement,Clear the rights and obligations of both parties. (source:The information times)