今年初在全国旅游市场掀起的“陷阱”风波，在3月份持续发酵。继五台山导游假僧人联手骗取游客财物的案例被央视曝光后，低价团海南游的种种乱象、赴港旅游大陆团游客两度夜宿大巴等等旅游负面新闻，频频出现在各大媒体上。2013年的旅游，一开年就陷阱密布，步步惊心！

Earlier this year in the national tourism markets"trap"storm,Continuous fermentation in March.The wutai mountain guide case of fake monks to diddle tourists property was CCTV after exposure,Low price group hainan swim all sorts of chaos/Travel to Hong Kong to mainland tourists twice night bus and so on negative news,Frequently appears in the media.2013 years of tourism,YiKai in trap,The heart-pounding step by step!

　　在“3·15”来临之际，记者从重庆市旅游监察执法总队找来了部分2012年发生在重庆或重庆游客身上的真实案例，希望能从他们的旅游经历中，帮助读者朋友找到旅游维权的方法，真正做到避开陷阱，开心旅游。

In the"On March 15"coming,Reporter from chongqing tourism supervision law enforcement team to find the part in 2012 visitors to chongqing or the real case,Hope can from their travel experiences,Way to help readers find travel rights protection,Really do to avoid the trap,Happy travel.

案例一： Case of a:

　　山城噩梦一日游 A day at the mountain city nightmare

　　2012年9月8日，外地游客孙老师与同事到重庆出差，在西南大学校园内参加了一旅行公司组织的重庆一日游，费用100元。孙老师称，这一天的经历犹如一场噩梦。

On September 8, 2012,Tourists miss sun to chongqing with my colleagues on a business trip,In southwest university campus to participate in a travel company chongqing day tour of the organization,Cost 100 yuan.Miss sun said,The experience of the day is like a nightmare.

　　当天上午参观渣滓洞、白公馆，导游自称姓帅，一个二十五六岁的女孩，解说热情周到，让人感叹不虚此行。可到了下午，噩梦开始了。增加了行程中没有的奇石馆，讲解员讲解中，总经理突然驾到，回国成功人士打扮，老套的骗术，整整进行了1个多小时。而行程中的景点人民大礼堂，下车照像仅10分钟。然后来到洪涯洞旁边的珠宝店、滨江路上的土特产超市……大家纷纷抗议，行程中的千年古镇瓷器口为什么不去？并拒绝下车采购。导游和司机于是将大家丢在车上，关上发动机，让大家在闷热的车厢中等待了20分钟才起程。为防止投诉，导游居然还收缴了大家的交款收据。

On the morning of the visit refuse pit/Bai mansion,Tour guide who is handsome,A girl who s,Commentary enthusiasm thoughtful,Let a person plaint worthwhile.But in the afternoon,Nightmare began.Increased no stone pavilion of the trip,Announcer on the,Suddenly, general manager of landing,Successful people dress up go back home,Old tricks,For more than 1 hour.People's great hall and the schedule of the sights,Out of the car camera only 10 minutes.Then came to HongYa hole next to the jewelry store/A local supermarket on binjiang road……We protested,The schedule of ancient porcelain mouth why don't you go to one thousand?Purchasing and refused to get off.Tour guide and driver and cast you in the car,Turn off the engine,Let us wait for 20 minutes in a sweltering carriage to depart.In order to prevent the complaints,Tour guide had also seized the receipt of the item.

　　支招：经执法总队核查发现，孙老师参加的所谓“一日游”，是社会人员临时组织的，随后执法总队对全市“一日游”情况进行了专项检查。执法总队提醒游客，参团时一定要选择正规有资质的旅行社，签订正式合同。

action:The law enforcement team for verification,To participate in the so-called sun teacher"A day trip",Is a temporary organization of social workers,Then law enforcement team for the whole city"A day trip"On the special inspection.Law enforcement team to remind visitors,Tuxedo must choose normal qualified travel agencies,Sign a formal contract.

　　今年2月26日国家旅游局发布了新版《国内旅游“一日游”合同（示范文本）》，明确取消“一日游”行程中购物、另行付费项目以及自由活动项目。同时明确，旅行社强迫或者变相强迫游客购物的，每安排或强迫一次，旅行社应向旅游者支付旅游费用总额20%的违约金。重庆市旅游局也将联合市工商局等单位，于今年内共同推出“重庆一日游”规范合同。

February 26, the national tourism administration released a new version[Domestic tourism"A day trip"The contract(Demonstrative text)],Clear to cancel"A day trip"Trip, shopping/Shall be paid projects and free activities.At the same time clearly,Compel or in a disguised manner compel tourists shopping travel agents,Every arrangement or forced,Travel agency should pay to the tourists travel cost 20% of the total penalty due to breach of contract.Chongqing tourism bureau will also joint city industrial and commercial bureau and other units,This year"Chongqing day trip"Standard contract.

　案例二： Case 2:

　　网络自助惊险游 Online self-help thrilling swim

　　2012年9月15日，重庆游客王老师通过QQ群参加稻城亚丁6日游，一行35人刚离开重庆辖区，召集者就告诉大家：“我们这次出游是私人包车，因此任何人问起，都说是大家自发组织起来旅游的。不然，查到了不准出游，大家就白出来了，交的钱也不能退”。并拿出三张打印好的纸，要求大家签署免责协议书，保证旅游中发生的一切事故由自己负责，与组织者无关。

On September 15, 2012,Chongqing tourist teacher wang DaoChengYa d 6, swim now from QQ group,A line of 35 people just left chongqing municipality,Caller would tell you:"We this time travel is a private charter,So anyone asked about,All say we organize a tourism.otherwise,Check is not allowed to travel,You are white,Money can't refund".And took the three pieces of printed paper,Insisted that we all sign the liability agreement,Ensure that travel all by oneself is responsible for the accident,Has nothing to do with the organizer.

　　15日晚入住康定县城，大家去领房间钥匙牌时被告知，只有7个标间，已经发完了，剩余24人只能住六人间，而这六人间是上下铺，无任何盥洗用具、开水、拖鞋、电器的房间。更惊魂的是16日翻越折多山时，车辆频繁出现故障，一会儿不能打火，一会儿供不上油，一会儿车门又打不开。下午6时，惊险的车祸终于在大家的担忧中发生了。当车辆行驶在雅江剪子湾的上坡路段时，车辆后部撞击到路段右侧石壁，汽车直端端地向公路外侧悬岩滑去，仅仅两三秒时间，客车左前轮就已经驶离路面悬空。幸亏附近道班职工飞快来到现场，搬来石块垫在后车轮下防止车辆滑动，并拼命扳开车门，将车里的人一个个的扶下车来。下车后，王老师立即给122、110打电话报警求救。

On the evening of 15th in kangding county town,To be informed when I get the room key card,Only seven standard rooms,Has been sent out,The remaining 24 people can only live six rooms,The six world is bunk,No amenities in the room/Boiled water/slippers/Electric room.When crossing SheDuoShan more cry is 16,Vehicle fault occurs frequently,For a while can't strike a light,For a while for not oiling,The door wouldn't open again in a moment.At 6 PM,Breathtaking car accident finally happened in everyone's concern.When the vehicle driving on the uphill road one scissors bay,On the right-hand side in the vehicle rear hit the rock,Car straight end to end to the road of the lateral suspension rock slide,Only two or three seconds,Coach left front wheel has been dangling off the pavement.Thanks to class worker near quickly came to the scene,Moved stones pad under the back wheels prevent vehicles from sliding,And try very hard to pull the car door open,The people in the car one by one hand to the car.After you get off,Teacher wang to 122 immediately/110 call the police for help.

　　支招：执法总队经调查核实，王老师等人出游方式是通过网络QQ群相互联系，群主作为出游组织者，未办理经营所需的《工商执照》，属于双方约定自助出游，非旅行社经营行为，不属于旅游投诉范畴，游客可通过法律途径维护合法权益。

action:Law enforcement team after investigation and verification,Teacher wang and others traveling behaviors is QQ group interact with each other through the network,Group of the Lord as the travel organizer,Did not deal with business need[Industrial and commercial license],Self-help travel belong to both sides agreed,The travel agency management behavior,Do not belong to the category of tourist complaints,Visitors can maintain the lawful rights and interests through legal channels.

　　执法总队提醒市民，近年来通过网络召集出游出现事故和纠纷的事频发，建议最好选择正规有资质的旅行社出游。

Law enforcement team warns a citizen,Summoned to travel through the network in recent years frequent accidents and disputes appear,Suggested that had better choose normal qualified travel agencies travel.

　案例三： Case 3:

　　香港购物烦心事 Hong Kong shopping"

　　2012年3月28日，重庆游客廖先生、叶小姐参加了市内一旅行社组织的港澳5日游，在香港的一个购物点“香港（免税品）名表店HONG KONG （TAX FREE）WATCH 九龙土瓜湾宋皇台道62号飞达工商业中心地下3号铺”，被诱导性分别购买了一块手表和一部摄像机，回到重庆后，两名游客通过旅行社提出退货，而商铺却以所退回的手表、摄像机有划痕为由，对两位游客的退赔请求进行不合理的拒绝。

On March 28, 2012,Chongqing visitors to Mr. Liao/Ye Xiaojie participated in the organization of Hong Kong and Macao swim 5 in a travel agency,A shopping in Hong Kong"In Hong Kong(Duty free)Watch shop in HONG KONG (TAX FREE)To kwa wan song emperor Taiwan road, Kowloon WATCH feida business center, no. 3, 62",Were induced respectively bought a watch and a camera,After the return to chongqing,Two tourists return is put forward through a travel agency,And the shop is to return the watch/The camera has scratches on,Range of two visitors request is not reasonable to refuse.

支招 action：执法总队发出警示，要求经营香港购物旅游线路的旅行社必须确保游客享受当地6个月百分百退货政策，没有能力代办退货的旅行社，不得再销售含有购物内容的旅游线路。

:Law enforcement team issued a warning,Requirements management Hong Kong shopping travel agent must ensure that visitors enjoy the local 6 months full return policy,Don't have the ability to return travel agents,May not be sold again to include shopping tourism routes.

　　执法总队同时提醒市民，旅游价格构成以产品成本为主，旅游服务收费仅占很小部分，因此低价必然低质，低于3000元/人的港澳纯玩游产品，容易遭遇强迫购物。记者 陈希

Law enforcement team warns a citizen at the same time,Travel form is given priority to with the product cost price,Tourism service charge only accounts for a small part,So low price is low,Less than 3000 RMB/person of Hong Kong and Macao pure play games products,Easy to encounter forced shopping.The reporter Chen Xi