昨日，沈阳市旅游质量监督管理所称，去年，全年共受理24起投诉，全部结案，理赔金额46025元，其中，国内游赔偿19495元，出境游赔偿26530元。

yesterday,According to shenyang tourism quality supervision and management,Last year,,24 complaints received throughout the year,All the case,Claim amount is 46025 yuan,Among them,Domestic travel compensation of 19495 yuan,Outbound travel compensation of 26530 yuan.

　　从数据上可以看出，全年共受理有效旅游投诉24起，比2011年降低41%。其中电话投诉18起，网上投诉1起，书面投诉5起。在这些有效旅游投诉中，国内游投诉比例最大，14起，占总数的58%。出境游投诉10起，占总数的42%。国内游投诉地区分布在华东、云南、青岛、海南、厦门。出境游投诉地区分布在新马泰等。涉及被投诉的旅行社24家。被投诉反映的问题包括地接社擅自增加购物店次数、压缩游览时间、遗漏景点、地接导游服务质量差、降低服务标准。(记者 邓丽婧)

As can be seen from the data,Effective tourist complaints received 24 up all year,41% lower than in 2011.18 telephone complaints,Online complaints since 1,Written complaints since 5.In the tourist complaints effectively,Domestic travel complaint proportion is the largest,14,58% of the total.Outbound travel 10 complaints,42% of the total.Domestic travel in east China regional distribution of complaints/yunnan/Qingdao/hainan/xiamen.Regional distribution of outbound tourist complaints in new matei, etc.24 travel agencies involved be complaints.Be complaints include DeJieShe do STH without authorization to increase the number shopping store/Compression visit time/Miss attractions/To meet the tour guide service quality is poor/Lower the standards of service.(The reporter Deng Lijing)