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京东团购非法一日游产品遭曝光 被指误导游客--亲稳网络舆情监控室
2013-05-05
《中国青年报》4月28日报道京东网销售非法“一日游”产品之后,截至发稿时,这款由“青年旅行社”经营的长城一日游产品团购页面显示,“本团结束于2013-04-09,共68人购买,团购已成功”,而《京东团购超低价北京一日游亲历记》一文的作者是于4月18日在京东成功团购该产品的。这中间的时间差耐人寻味。
[The China youth daily]On April 28, jingdong net selling illegal"A day trip"After the product,By the time of,It consists of"Youth travel service"Great Wall Tours products group purchase page displays,"The end of the group in 2013-04-09,68 people buy,Group buying has been successfully",while[A day at the Beijing jingdong group-buying ultra low-cost present]Is the author of article on April 18 in jingdong successfully buys this product.The time lag in the middle of the intriguing.
本报文章发表后,中青旅控股市场推广部总经理葛磊在其微博转发该文章时表示,中青旅早已向京东投诉,勿用“青年旅行社”混淆中青旅品脾,电商成长不易,旅游业里坚守诚信更不易,为非法一日游提供生存空间不仅是对消费者的伤害,也是对自身品牌和商业道德的伤害。”葛磊说,“也借此提个醒,来北京的朋友请千万不要相信任何假借‘中青旅’招牌随处散发的一日游小广告,也不要上百度搜索‘北京一日游’,因为几乎都是虚假信息,正是这种竞争环境造成了‘劣币驱逐良币’的一日游市场乱相。”
This newspaper article was published,Cyts Tours holding GeLei, general manager of Marketing Department in its microblogging forwarding the article says,Cyts Tours XiangJing east complaints already,Do not use"Youth travel service"Cyts Tours to confuse spleen,Electric ShangChengChang not easy,Adhere to less integrity in the tourism industry,For illegal Tours provide living space is not only the harm of consumers,Is the harm of the brand and business ethics."GeLei said,"Also take this opportunity to remind,To Beijing friends please don't believe any characters‘Cyts Tours’A day at the signs everywhere sends out the small ads,Don't search on baidu‘A day in Beijing’,Because almost all is false information,It is this competitive environment‘Good money after bad money’The one-day tour of market chaos."
一些非法旅行社,打着正规旅行社的旗号,在景点周边散发旅游广告招摇撞骗,在游览过程中严重存在宰客、甩客的不法行为。这是在北京一日游市场存在多年的顽疾,其宰客手法与背后的利益链条年年都被媒体完整曝光,但仍是多年整治难以根除,每年都会有游客被非法“一日游”坑害的投诉出现。
Some illegal travel agency,All in the name of formal travel agency,Distributed in scenic spots surrounding tourism advertising quackery,In the process of visiting there is rip off badly/Guest's wrongdoing.This is a day in Beijing market exist problem for many years,The rip off technique and the interest chain behind the annual full exposure by the media,But is still many years regulation is difficult to eradicate,Each year, more tourists are illegal"A day trip"Man's complaint.
每年旅游旺季到来前,旅游管理部门都会联合公安、城管等多部门联合执法,组织打击各类非法“一日游”行动,今年“五一”之前,北京市旅游委展开了对重点景区及周边一公里环境秩序综合整治,整治内容就包括依法治理景区门区周边无照游商尾随兜售、散发旅游小广告、占道乞讨、倒卖景区门票、售卖非法导游图,黑旅游车、黑导游活动,黑“一日游”站牌,私搭乱建,环境卫生差,路边招手揽客行为等。
Every year before the peak season coming,Tourism management department will be the joint public security/Chengguan multi-sectoral joint law enforcement, etc,To crack down on all kinds of illegal organization"A day trip"action,This year"The May Day"before,Beijing LvYouWei launched on key scenic spot and the surrounding environment comprehensive improvement one kilometer,Regulation content around governance according to law include the scenic mun merchants followed sold without a license/Tourism small advertisement/Roadway taking-up begging/Scalping tickets for scenic spots/Selling illegal tourist map,The black coach/Black tour activities,black"A day trip"Bus stop,Private and built,Environmental health is poor,Roadside wave USES his behavior and so on.
往年的治理整顿还可以暂时驱散街头散发小广告的散兵游勇,抓到和处罚其中一些“黑车”、“黑导”、“黑点”、“黑店”,虽然并没有斩断这些“一日游”的非法利益链,执法行动一过,这些一日游大多又恢复常态,但整治工作总有震慑作用。而现在,在大型电子商务网站——京东网上公然销售的非法“一日游”产品,却出现了无人管理的状态。
The readjustment of the past also can temporarily to disperse street of small advertising stragglers,Catch and punish some of them"Black car"/"Black guide"/"Black spots"/"Tourist trap",Although there is no cut off these"A day trip"Illegal interests chain,After enforcement action,Most of these a day trip and returned to normal,But the work always have a deterrent effect.And now,In a large e-commerce site, jingdong of illegal Internet sales"A day trip"The product,Have a state of neglect.
国家旅游局已取消一日游购物环节 The national tourism administration has canceled Tours shopping links
今年2月,为规范国内“一日游”市场秩序,国家旅游局与国家工商行政管理总局联合发布了《国内旅游“一日游”合同(示范文本)》,在该示范文本中,取消了购物、另行付费项目以及自由活动等的行程安排,如果旅行社、导游或司机有此方面的安排,将需要对游客进行相应的赔偿。
In February this year,To regulate the domestic"A day trip"The market order,The national tourism administration and the state administration for industry and commerce jointly issued[Domestic tourism"A day trip"The contract(Demonstrative text)],In the demonstration in the text,To cancel the shopping/Shall be paid project schedule and free activities, etc,If the travel agency/Tour guides or drivers have this arrangement,Will need a corresponding compensation to tourists.
国家旅游局相关负责人表示,低价招徕、行程中加点、强迫购物、收取回扣等是“一日游”活动中存在较为普遍且严重影响旅游者利益的问题。结合“一日游”时间短、行程安排紧凑的特点,《国内旅游“一日游”合同(示范文本)》没有关于自由活动的规定,也不允许旅行社安排另行付费项目或指定购物场所购物,如果景点本身含购物,旅行社需向旅游者明示。
The relevant person in charge of the national tourism administration said,At a low price to attract/Trip to add some/Forced shopping/Is the kickbacks, etc"A day trip"Activities exist in the common and serious affect the interests of tourists.In combination with"A day trip"Time is short/Scheduling the characteristics of the compact,[Domestic tourism"A day trip"The contract(Demonstrative text)]No provisions on free activities,They are not allowed to be project or the designated place shopping shopping,If the containing shopping attractions itself,Travel agents need to articulate to the tourists.
旅行社及导游员、驾驶员安排旅游者在其指定的购物场所购物或以参观等形式变相安排购物(合同中明示景点含购物场所的除外)的、强迫或者变相强迫旅游者购物的,每安排或强迫一次,旅行社应向旅游者支付旅游费用总额20%的违约金。旅游者要求退货的,旅行社应自旅游者向其交付货物之日起三日内承担退货责任。旅行社及导游员、驾驶员安排另行付费项目的,旅行社应向旅游者全额退还另行付费项目价款。
Travel agents and tour guides/Pilot arrangements for tourists in its designated place to shopping shopping shopping or to visit the disguised form of arrangement(Except express attractions including shopping places, in the contract)the/Compel or in a disguised manner compel tourists shopping,Every arrangement or forced,Travel agency should pay to the tourists travel cost 20% of the total penalty due to breach of contract.Tourists ask to return money,Travel agencies should be from the date of tourists to the delivery of the goods in three days to assume the responsibility that return money.Travel agents and tour guides/The driver arrangement separately paid project,Refund the travel agency to tourists pay project price separately.
此外,该示范文本还规定,如果旅行社擅自减少了旅游时间或者旅游景点的,除了要退还该部分费用外,还要赔偿游客总旅游费用20%的违约金。
In addition,The demonstrative text also has rules,If the travel agency has reduced travel time without authorization or tourist attractions,In addition to want to return the fees,Even tourists total travel cost 20% of the liquidated damages for compensation.
在示范文本的第一条中明确约定:“旅行社未按合同约定安排具有合法有效资质的旅游车辆、驾驶员或导游员的,应向旅游者全额退还已付旅游费用。如果因此给旅游者造成其他人身、财产损害的,旅行社还应承担相应的赔偿责任。”“旅行社违反合同包车游约定安排合车游的,应向旅游者支付旅游费用总额20%的违约金。出发前旅游者要求解除合同的,旅行社还应向旅游者全额退还已付旅游费用。”
In demonstration text explicitly stipulated in article 1:"Arrange travel agency not according to contract agreement with valid certificate of tourist traffic/The driver and tour guide,To the tourist refund the paid fees.If therefore cause tourists to other person/Property damage,Travel agency also should bear the corresponding liability to pay compensation.""Travel agencies in violation of the charter tour contract arrangement and car travel,That should be paid to the tourists travel cost 20% of the total penalty due to breach of contract.Tourist asks to cancel the contract before departure,Travel agency shall also be provided with tourist refund the paid fees."
“黑”一日游难除因政府决心不够 "black"A day trip except for the government is determined to not enough
不难看出,上述约束和处罚条款只是针对合法旅游企业的,而目前严重扰乱“一日游”市场秩序的“黑社”、“黑车”、“黑导”和“黑驾”的违法违规行为,才是侵害旅游者合法权益的突出问题,旅游主管部门却都无权管理。 北京联合大学旅游学院副院长张凌云在此前接受本报记者对北京非法“一日游”为何难以根除的采访时认为,屡禁不止的主要原因是:“北京市政府的重视程度不够。市政府想要下决心治理,肯定能拿出有效的办法。现在只是依靠旅游主管部门来治理,而旅游主管部门管理范围和执法力度都非常有限,显然难以起到根治效果。”
It is not hard to see,The above constraints and punishment terms only for legitimate travel companies,And at present serious disturbance"A day trip"The order of the market"Black club"/"Black car"/"Black guide"and"The black car"The violation behavior,Is infringes upon the lawful rights and interests of tourists,But tourism authority has the right to manage. Tourism college of Beijing union university, vice President of Zhang Lingyun illegal before accepting our newspaper reporter to Beijing"A day trip"Why think an interview is difficult to eradicate,The main reason is that of:"The Beijing municipal government emphasis is not enough.The city government wants to make up my mind to governance,Sure can come up with effective measures.Now only rely on the tourism authority to govern,The competent department of tourism management and law enforcement are limited,Obviously difficult to rise to effect a radical cure effect."
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