中山一院耳鼻喉科医院“医患沟通”活动别出心裁—— Zhongshan a hospital otolaryngology hospital"Doctor-patient communication"Activities try to be unique --

医生须着正装约谈患者 病人出院要给医生打分 The doctor must suit the questioning patient will be discharged patients to give the doctor marking

　　化解医患矛盾，医生能否多走一步？昨天，中山大学附属第一医院耳鼻喉科医院推出“每天与患者沟通多一点”优质服务活动，规定医生每天应保证与患者沟通的时间，约谈病人时须着正装树立专业形象，病人出院时要给医生护士打分，成绩将纳入考核。分数垫底的医生将被主管请“喝咖啡”。

Defuse doctor-patient contradiction,If doctors can more step?yesterday,Sun yat-sen university affiliated first hospital otolaryngology hospital launch"Patients with a little more every day and communication"Quality service activities,Provisions shall ensure that every day the doctor and patient communication time,Questioning the patient must be the dress to set up professional image,When released from the hospital patients to give doctors and nurses marking,Grades will be included in assessment.Score bottom doctor will be competent please"Drink coffee".

新规定 The new regulations

教授查房每天每名病人至少五分钟 Professor ward inspection every patients at least five minutes

　　由于医疗资源紧缺，许多医院无法保证医患接触时间，沟通不畅成为医患矛盾高发的原因之一。中山大学附属第一医院耳鼻喉科医院对医患沟通时间做出细致规定。其中，入院接诊、体格检查和问诊人均用时30分钟。副教授及教授查房平均每天对每个病人要至少用时5分钟，副教授每天至少查房一次，教授每周至少查房3次。

Due to the shortage of medical resources,Many hospitals cannot assure the doctor-patient contact time,The communication doctor-patient conflicts become one of the reasons for the high incidence.Sun yat-sen university first hospital otolaryngology hospital affiliated to the doctor-patient communication time to make detailed provisions.the,Admission accepts/Physical examination and interrogation when per capita for 30 minutes.Associate professor and professor ward inspection on an average day with each patient when to at least 5 minutes,Associate professor at least once every day ward round,Professor ward round three times a week at least.

　　手术室的灯一灭，医生匆匆说一句“手术很成功”便走，这样的情况将被禁止。该院规定，主刀手术医生必须与病人或者其家属进行术前谈话，不能推给助手，平均每次谈话要保证15~20分钟。术后主刀医生要将手术情况向患者或家属交待，时间不能少于10分钟。出院时，主诊的各级医生要把出院后的注意事项以及随访计划告诉患方，平均时间不能少于10分钟。

The light of the operating room one out,The doctor said a word in a hurry"Operation was a success"Then walk,This situation will be banned.Hospital provisions,The surgeon must operate with the patients or their family members preoperative conversation,Can't push to an assistant,Average each conversation to ensure that 15 ~ 20 minutes.The surgeon will after surgery patient or family member to explain,Time of not less than 10 minutes.When released from the hospital,The attending doctor at all levels of the attention of after discharge, and follow-up plan tell a party,The average time of not less than 10 minutes.

　　为方便医患沟通，在医生办公室设专门的约谈室，规定与患者沟通时要着正装，男医生着衬衣打领带，女医生要穿套装或裙装，不能穿T恤衫、凉鞋、运动鞋、短裤，以树立专业形象，给患者信心。患者出院时要给医生护士打分，评价对医患沟通的满意度。该院还将每半年举行一次年轻医生医患沟通模拟比赛。

For the convenience of doctor-patient communication,In the doctor's office set up special interview room,Provisions and patients to communicate the dress,Male doctor a shirt and tie,Female doctors to wear a suit or skirt outfit,Can't wear t-shirts/sandals/Sports shoes/shorts,To set up the professional image,Give patients confidence.When released from the hospital patients to give doctors and nurses marking,Evaluation on the satisfaction of doctor-patient communication.The hospital every six months will also hold a young doctor doctor-patient communication simulation game.

新现象 A new phenomenon

伤医血案中耳鼻喉科成重灾区 Wound healing in the murder otolaryngology into the worst-hit areas

　　“近年来国内医患恶性事件中，大约有6到7件发生在耳鼻喉科。我们开全国性学术会议时，各地专家都在讨论这个问题。”中山大学附属第一医院耳鼻喉科医院院长文卫平教授指出，这与耳鼻喉疾病的特点有一定关系。“鼻塞、喉咙不舒服、耳鸣完全是主观症状，常常与精神心理因素有关。我们经常见到一些病人，怎么检查都查不出问题，但病人就是说不舒服。”文卫平说，如果情绪放松、愉快，这些症状就会缓解。

"In recent years the domestic medical malignant incident,About 6 to 7 thing happened in otolaryngology.We open national academic meeting,Experts all over the problem was discussed."Sun yat-sen university affiliated first hospital otolaryngology hospital dean professor noted that health flat,This and ent disease there is certain relation between the characteristic."snuffle/Throat is uncomfortable/Tinnitus is entirely subjective symptoms,Often and spiritual psychological factors.We often see some patients,How to check all check not wrong,But the patient is not feeling well."Health flat said,If the mood is loosened/happy,These symptoms will ease.

　　“北京研究发现9%~11%的耳鼻喉病人因病造成精神疾病。”该院学科学术带头人许庚教授指出，许多人认为打喷嚏、鼻塞是小病，应该很好治，实际上却不是这样。当治疗效果与病人的预期相差甚远时，一些冲动的病人便会归咎于医生“黑心、无能”，通过极端手段来发泄怒火。

"Beijing research found that 9% to 11% of the ent patient due to illness cause mental illness."The hospital subject academic leaders XuGeng professor noted that,Many people believe that sneezing/Snuffle is ailment,Should be very good to,Actually it is not so.When the treatment effect and the patient's expected when a far cry from what,Some of the impulse of the patients will be putting the blame on doctors"shoddy/can",Through the extreme means to give vent to anger.

医生学拳击自保 The doctor learn boxing holding

　　近三年来，恶性医患事件时有见诸报端。仅2011年以来，就有北京同仁医院耳鼻喉科医生被砍事件、哈尔滨医科大学第一附属医院实习生王浩被害案、北京人民医院2名耳鼻喉医生被刺事件、广东潮州男科医院医生被害案、深圳鹏程医院耳鼻喉科医护人员被砍事件等九起伤医血案。

Nearly three years,Malignant doctor-patient events have been made public.Only 2011 years,Is Beijing tongren hospital otolaryngology doctor was cut event/The first affiliated hospital of Harbin medical university intern wang hao murder case/Beijing people's hospital two ent doctor stabbed in the event/Guangdong chaozhou by hospital doctors murder case/Shenzhen pen distance hospital otolaryngology medical staff were cut events nine on wound healing of a murder.

　　为自我保护，一些医院、医生开始自救。有的医院请保安在诊室内保护医生。广州一位具有高级职称的专家表示，近几个月来自己每天下班后都去练习拳击，“万一有不理智的患者袭击我，我绝对会出手自保。”有患者在微博上呼吁，医患双方应该多一些沟通和理解，各自反省和努力，不要让医学问题上升为生死问题，令医患双输。

For the ego to protect,Some hospitals/The doctor began to save.Some hospitals please security in clinic doctors in protection.Guangzhou a who has a senior professional title of experts said,In the past few months after work every day is to practice boxing,"One thousand have not rational patients hit me,I will definitely make moves holding."A patient in micro blog called for,Both sides should more doctor-patient communication and understanding,Their reflection and hard work,Don't let medical problems rise to a matter of life and death,Make doctor-patient double lose.

新闻链接：外地发生多起伤医案 News link:Nonlocal occurred on the basis injury

　　2012年9月3日，区姓男子携4把利刃闯进深圳鹏程医院耳鼻喉科，砍伤3名医护人员及1名保安。

September 3, 2012,Area surname man with 4 edge into shenzhen pen distance hospital otolaryngology,Chop wound three medical personnel and a security.

　　2012年4月13日上午10点25分，北京大学人民医院耳鼻喉科一位主任医师在接诊，被一名男子用刀捅伤。

On April 13, 2012 at 10 PM,Beijing university people's hospital ent a chief physician in accepts,Be a man with a knife stabbed wounds.

　　2011年11月3日中午，广东省潮州男科医院发生一起凶杀案。黄姓男子持刀砍向医院医务人员，造成医院副院长当场死亡和两名医务人员受伤。

On 3 November, 2011 at noon,Guangdong chaozhou by hospital murder happened.HuangXing man armed with a knife to cut hospital medical staff,Cause the hospital deputy director died on the spot and two medical injuries.

　　2011年9月15日，北京同仁医院耳鼻喉科一位女教授被患者砍了十几刀，导致重伤。

On September 15, 2011,Beijing tongren hospital ent a female patients with the professor was cut down more than a dozen knife,Result in serious injury.

　　2011年8月16日下午，广东省东莞市长安镇长安医院发生一起持刀行凶案件，凶手先后将该院医生刘某及伊某砍伤，其中一名医生因失血过多经抢救无效死亡。(记者任珊珊 通讯员李绍斌)

August 16, 2011 in the afternoon,Guangdong changan town, dongguan city changan hospital happened yesterday with loose case,The murderer will be successively hospital doctor LiuMou and Iraq a chop wound,One of the doctors bled for the rescue invalid death.(Reporter correspondent LiShaoBin as shan)