赴日旅游，行程、旅费、购物，环环被宰，到底是谁在欺骗中国游客？

Travel to Japan，stroke、Travelling expenses、shopping，This slaughter，Who is lying to Chinese tourists？

　　日本NHK电视台于8月21日晚间播出了一个专题节目，曝光中国游客在日本遭到诈骗的种种黑幕，节目中指出，接待中国旅游团的导游多是无证“黑导”，部分免税店与导游、地接社勾结宰客，种种现象，让人触目惊心。

Japan's NHK television on August 21 night has broadcast a feature program，Exposure Chinese tourists in Japan of the fraud of shady，Show that，To Chinese the tour guide is no card“Black guide”，Part of the duty free shop and guide、DeJieShe collusion swindle money out of customers，Various phenomena，Let a person deceived。

　　昨天，记者采访了赴日游客、沪上旅行社及日本国家旅游局(JNTO)上海事务所等多个方面，就节目中的内容进行求证。“日本游确实存在一些无证导游情况，少数购物点与导游联手宰客的现象可能也确实存在，可事实并没有如报道所说的那么严重，并非所有中国旅游团到日本都会被宰。”一位旅游业内人士表示。

yesterday，The reporter interviewed visitors to Japan、Shanghai travel agency and Japan national tourism administration(JNTO)Shanghai office, etc，The contents of the program is for verification。“Japan swam exists some unlicensed guide situation，A few shopping点 and guide to rip off phenomenon may also do exist，But the fact is not such as reports had said so serious，Not all Chinese tour group to Japan will be slaughtered。”A personage inside the tourism said。

　　JNTO上海事务所则回应，日本国家旅游局也注意到一些不正常现象，目前确实存在中文导游不足等难题，正在与相关方面研讨，改善导游资质等相关制度；日本旅游观光厅也对“中连协”(注：中国团在日的地接旅行社联盟)发出警示，要求其加强对各旅行社的管理。JNTO上海事务所提醒，游客不要参加赴日的零负团费旅行团。

The JNTO Shanghai firm response，Japan's national tourism administration also noticed that some normal phenomenon，At present Chinese tour guide do exist insufficient problem，Are and related aspects discussion，Improve the tourist guide qualification and other related system；Japan also travel to the walkway“Even association in”(note：Chinese team in the league, meet travel agency)warned，Ask them to strengthen the management of the travel agencies。JNTO Shanghai office remind，Visitors to Japan don't participate in the zero negative group membership fee。

　　【行程】

【stroke】

　　6天行程只玩了4天

Six days stroke play only four days

　　旅行社：

Travel agency：

　　“4000元就是零负团”

“4000 yuan is zero negative group”

　　NHK的报道指出，中国旅游团在赴日行程、旅费等方面首先就被组团社、地接社及导游“算计”。以5夜6天的东京、京都、大阪的经典行程为例，报道指出旅行社常常安排团队在行程第一天傍晚抵达千叶机场，最后一天上午又早早将旅游团带往机场。报道指出，6天行程实际上只有4天，中国国内旅行社却收了6天的钱，日本地接社没做任何事情，就和中国组团社把这2天的利润悄悄地瓜分了。

NHK reports，Chinese tour group to Japan in the trip、Travelling expenses, etc ZuTuanShe was first、DeJieShe and guide“calculate”。5 to 6 days of Tokyo night、Kyoto、Osaka classic stroke as an example，Report says the travel agency often arrange team in stroke first evening arrived in chiba airport，Finally one morning and early tour will take to the airport。Reports say，Six days stroke in fact only four days，China's domestic travel agencies have charged six days of money，Japan DeJieShe didn't do anything，And China ZuTuanShe this 2 days quietly partitioned the profits。

　　对此，沪上一些旅行社并不认同，“类似的旅游行程确实有这样的时间安排，但到千叶机场后，地接社就会派来大巴和导游，导游要解说，当晚随客人住在酒店，这怎么说导游没付出劳动呢！”一位领队愤愤不平。

this，Shanghai some travel agency is not identity，“Similar trips do have such time schedule，But after chiba airport，DeJieShe may send to bus and guides，The tour guide should explain，With the guests stay in a hotel，How do you say this guide didn't pay labor！”A manager gravamen。

　　调查报道中说，6天5夜的东京、京都、大阪行程，游客支付4000元团费后，还被导游收取各项费用，例如去迪士尼交1万日元、去银座购物交4000日元等。昨天，上海的旅行社业内人士直接指出，4000元明显是零负团。

Survey report said，Six days and nights of Tokyo、Kyoto、Osaka stroke，Tourists pay 4000 yuan after the membership fee，Also be guide and collect fees，For example to Disney hand over 10000 Japanese yen、Go shopping in ginza 4000 yen, etc。yesterday，Shanghai travel agency the personage inside course of study points out that directly，4000 yuan was obviously zero negative group。

　　上海锦旅日韩部负责人高枫为记者算了一笔账。“上海到日本往返机票(包含燃油税等)目前大约3300元，即便淡季也在2500元左右，再加上5晚住宿费至少1500元，这就超过了4000元。可行程还有餐费、大巴租金、景点门票等，以及导游、组团社、地接社的费用。”高枫表示，如果游客算清楚账，就不应该参加这类零负团。

Shanghai jin brigade in Japan and South Korea department GaoFeng reporters for calculate a bill。“A round trip ticket from Shanghai to Japan(Include fuel oil tax, etc)At present about 3300 yuan，Even if the slack season also is in 2500 yuan or so，Plus five night accommodation at least 1500 yuan，It is more than 4000 yuan。Can stroke and meals、Bus rental、Attractions tickets, etc，And guide、ZuTuanShe、DeJieShe costs。”GaoFeng said，If a tourist is clear accounts，You should not participate in this kind of zero negative group。

　　至于游客去迪士尼、银座要另外付费，业内人士指出，如果这两个旅游点不包含在行程内，旅行社会在合同中单列出来，收取合理的费用；但如果导游现场随意向游客收费，才是违规的。

As for visitors to Disneyland、Ginza to pay another，The personage inside course of study points out that，If the two tourist spot not included in stroke inside，Travel, in the contract, the society is singled out，Collect reasonable cost；But if the charge tourists to tour guide at will，Is illegal。

　　【购物】

【shopping】

　　11日元的卖69日元

11 the yen to sell 69 yen

　　游客：

visitors：

　　指定购物点商品确实偏贵

shopping点 designated goods do partial your

　　调查报道的“购物篇”指出，一些中国团常常被导游带至偏僻的“免税店”，而这些所谓的“免税店”里商品的价格，远远高出一般的日本店价格好几倍。导游根据游客的购物总价向免税店索取回扣，比例高达25%。NHK记者调查了一种保健食品，日本大公司出售的价格平均每粒为11日元，而在这些“免税店”里，却高达69日元。

The survey said“Shopping article”Pointed out that，Some Chinese regiment is often tour guide to take to remote“Duty free”，And these so-called“Duty free”The price of the goods，Is much higher than the general Japanese shop price several times。According to guide visitors to the duty free shop shopping total price for rebate，Rates as high as 25%。NHK reporter investigate a kind of health food，Japan company selling price average every grain of 11 yen，And in these“Duty free”in，But up to 69 yen。

　　早报记者昨天采访到一些曾去日本的游客，少数游客也表示，确实遇到在旅行社指定购物点被宰的现象。游客赵小姐今年7月去日本旅游，“我在购物点里买了6瓶化妆水，每瓶750日元，可我随后自己在一家药店里也看到同样的产品，价格却只要650日元。”赵小姐介绍，她在这家购物点买的一种巧克力类小食品，价格居然比普通超市贵了1倍。

Yesterday morning paper reporter to interview some had to Japanese tourists，A few tourists also said，Really meet at a travel agency designated by the phenomenon of shopping点 slaughter。Miss zhao tourists traveling to Japan July this year，“I am in shopping点 bought six bottles of water，Is 750 yen，But I then himself in a pharmacy also see the same product，The price is as long as 650 yen。”Miss zhao is introduced，In this shopping点 buy her a chocolate kind of small food，That price than normal supermarket expensive 1 times。

　　记者了解到，除了纯玩团，多数前往日本的团队游中都会安排购物点。沪上多家旅行社回应，这主要是出于游客的要求，“尤其是年轻游客，许多人是冲着购物去日本的。”业内人士表示，绝不强求游客在免税店或其他购物点购物，同时，行程也会为游客安排自由活动时间。

The reporter understands，In addition to pure play group，Most to Japan team will swim shopping点 arrangement。Shanghai many travel agencies response，This is mainly from the requirements of the tourists，“Especially young visitors，Many people are at shopping to Japan。”The personage inside course of study says，Not importune tourists in the duty free shop or other shopping点 shopping，At the same time，Travel will free time arrangement for tourists。

　　NHK调查指出，不少这类“免税店”都是中国人、韩国人开的，巨额利润由“免税店”自己截留50%，分给地接旅行社25%，再分给导游25%。

NHK investigation indicates，Many this kind of“Duty free”Are all Chinese、South Korean open，Huge profits by“Duty free”His entrapment 50%，To pick up to 25% travel，To give to guide 25%。

　　对此，JNTO上海事务所则表示，因为对报道曝光的具体情况不了解，不好表态。“但如果真有价格欺诈等情况，肯定是违法行为，游客可以向相关部门举报，产品可以向游客退赔。”JNTO上海事务所沈小姐表示，目前，日本旅游观光厅等部门正在与相关部门探讨，打算为前往日本旅游的游客开辟投诉窗口。

this，JNTO Shanghai office, said，Because of the specific conditions of the exposure to report do not understand，Bad comment。“But if there is a price fraud, etc，Sure is illegal behavior，Visitors can report to relevant departments，The product can evaluate to tourists。”Miss shen JNTO Shanghai office said，At present，Japanese tourist walkway and other departments are discussed with related departments，Going to travel to Japan visitors complaints window open。

　　【导游】

【guide】

　　20人只有1人有资质

20 people only 1 person have aptitude

　　日本旅游局：

Japan tourism administration：

　　导游不足 将改善相关制度

Lack of tour guide will improve the relevant system

　　NHK报道指出，在日本，接待中国旅游团的基本上都是中国人(包括台湾人、香港人和大陆人)，而且，这些导游大多无证。报道中，NHK记者在日本皇宫前询问了20位带中国旅游团的导游，结果只有1个人有资格证书。

NHK report says，In Japan，Chinese tour group received the basically are all Chinese(Including Taiwanese、Hong Kong and the mainland people)，and，Most of these guide without license。The report，NHK reporter in Japan palace asked before 20 with a Chinese tour guide，Results only one individual have qualification certificate。

　　早报记者昨天由沪上多家旅行社及常年带团到日本的中国领队等处获悉，日本接待中国团的导游中，确实有不少台湾人、香港人和在日的大陆人。一位领队介绍，这主要是因为日本旅游界也面临导游人数严重不足的局面，接待中国游客的导游尤其短缺。在日本接待中国团队的中国导游有三种情况：第一种是日籍华侨；第二种是在日本居留多年的台湾人、香港人及少数大陆人士；第三种是在日留学的中国学生，“这些导游中，确实有不少人没有导游相关资质，一个重要原因就是日本导游资质非常难考。”领队表示。

Morning paper reporter yesterday by the Shanghai many travel agencies and perennial with group to Japan, such as the leader of China have learned，Japan receive China group of tour guide，Do have many Taiwanese、Hong Kong and the mainland people in Japan。A leader is introduced，This is mainly because the Japanese tourist trade is facing a serious shortage of number of tour guide situation，Receive Chinese visitors guide especially shortage。In Japan receive Chinese team's China tour guide have 3 kinds of cases：The first is a Japanese overseas Chinese；The second is in Japan residence years of Taiwanese、The people of Hong Kong and the mainland a few people；The third kind is in the day of Chinese students to study abroad，“The tour guide in，Do have a lot of people have no guide relevant qualification，An important reason is that the Japanese tourist guide qualification very difficult exam。”Manager said。

　　沪上旅游界业内人士也透露，之所以在日本有众多的中国人导游带中国团的现象，还缘于实际需要。“日本导游比较紧缺，尤其是会说流利汉语、又很了解中国游客需求的日本导游更少。”上海国旅出境部负责人赵德祥介绍，“上海多数大旅行社带团到日本，都会对地接社提供的导游有要求，必须有证。”

Shanghai tourism circles the personage inside course of study also revealed，The reason in Japan has many Chinese tour guide to take China group's phenomenon，Also due to the actual needs。“Japanese tour guide is in short supply，Especially can speak good Chinese、And a very good understanding of China's tourist demand of Japanese guide less。”Shanghai CITS ChuJingBu person in charge ZhaoDeXiang is introduced，“Shanghai most of the large travel agency with group to Japan，Will DeJieShe to provide guide have requirements，Must have a card。”

　　JNTO上海事务所沈小姐昨天在接受早报记者采访时表示，日本国家旅游局对旅行社和导游没有管理权，其管理权属于日本旅游观光厅。“目前，日本旅游观光厅正在做一些改善性举措，要求改善导游资质考试合格率不高等问题，加强导游培训工作。”沈小姐说，日本旅游观光厅也对“中连协”(中国团在日的地接旅行社联盟)发出警示，要求其加强对各旅行社的管理，要求各旅行社加强自律。

Miss shen JNTO Shanghai office yesterday morning in accepting reporter to interview said，Japan's national tourism administration of travel agencies and guides without power，Its power belongs to Japan the walkway tourism。“At present，Japanese tourist walkway is doing some improve sex ACTS，For better guide qualification examination qualified rate, etc，Strengthen the guide training work。”Miss shen said，Japan also travel to the walkway“Even association in”(Chinese team in the league, meet travel agency)warned，Ask them to strengthen the management of the travel agencies，Request various travel agencies to strengthen self-discipline。