中秋将至，月饼券开始大行其道，伴随而来的是月饼券附带的种种“霸王条款”，诸如“本公司拥有最终解释权”“本券过期作废”等。

Mid-Autumn festival will be to,Mooncakes coupons began to be popular,With a variety of mooncakes coupons is attached"Overlord clause",Such as"The company has the final right to interpret""The coupon expire", etc.

　　上海市工商行政管理机关及消费者保护组织发现，商业购物、旅游、衣物清洗、预付卡消费等行业已成为“霸王条款”泛滥的服务业领域。

Shanghai industry and commerce administration authorities and consumer protection groups, found,Commercial shopping/tourism/laundry/Prepaid card consumption industries has become"Overlord clause"The flood of service sector.

　　虽然消费者屡受损害，但商家总是摆出一副“我说了算，出了事你负责任”的态度。针对这种现象，新华社“新华视点”记者进行了追踪采访。

Although consumer often suffer,But the businessman always put a pair"I have the final say,The accident happened to you responsible"attitude.Aiming at the phenomenon,The xinhua news agency"Xinhua viewpoint"Reporters interviewed the track.

　不公交易行为，市场比比皆是 Unfair trading,Market can be found everywhere

　　今年8月30日，中消协联合全国副省级以上消费者协会，再次就苹果维修条款问题指出，修改后的条款仍存两方面问题：一是部分条款内容违反法律规定，二是一些规定不明，可能损害消费者权益。

August 30,,The annual joint consumers' association deputy at or above the provincial level,Apple again maintenance clause problems pointed out,The revised terms are still two aspects:One is part of the content in violation of the provisions of laws,The second is some unknown provisions,That could damage the consumers' rights.

　　所谓“霸王条款”，就是经营者单方面制定的逃避法定义务、减免自身责任的不平等格式合同、通知、声明和店堂告示等，其中内容限制和损害了消费者权利。

The so-called"Overlord clause",Is the operator of unilateral formulated to escape legal obligation/Derate their own responsibility inequality format contract/notice/Statement and shop notices, etc,The content restrictions and damage the consumer rights.

　　在日常生活中，隐藏的“霸王条款”是很多的。上海市工商局、市消保委调查发现，仅在商业购物、旅游、衣物清洗、预付卡消费这四个行业，明显的“霸王条款”就有20条之多。

In daily life,hidden"Overlord clause"Is a lot of.The Shanghai industrial and commercial bureau/City disappear is protected appoint survey found,Only in the commercial shopping/tourism/laundry/Prepaid card consumption these four industry,obvious"Overlord clause"Article 20 the there is more.

　　上海市工商局合同监督管理处处长李通介绍，通常说的“霸王条款”一般以三种形式出现：一是经营者免除自身责任，二是加重消费者责任，三是排除消费者权利。

The Shanghai industrial and commercial bureau contract supervision and administration division chief LiTong is introduced,Usually said"Overlord clause"General with three kinds of forms:One is the operator exempt from their own responsibility,The second is aggravating consumer responsibility,Three is the consumer rights.

　　例如，“距婚宴开始日前6个月以上取消的，将收取本次活动预计总费用(食品、饮料酒水、场租等)的50%作为赔偿金；距开始日1个月内取消的，收取100%。”在金威万豪酒店的婚宴合同中，这样的条款让很多消费者不知所措。经过上海市消保委多次约谈，金威万豪酒店代表终于拿出整改报告书，表示认识到部分条例有欠合理、合规之处，将对婚宴合同进行自查。

For example,"Start from the wedding banquet has 6 months above cancelled,Will charge the event is expected to total cost(food/Drink beverage/ChangZu, etc)50% of compensation;From day one month cancelled,Charge 100%."In kingway marriott hotel in the contract the wedding banquet,Such a clause make a lot of consumer at a loss.After the Shanghai disappear is protected appoint multiple questioning,Kingway marriott hotel representative finally took out rectification report,Said to realize part of the regulations have owe reasonable/Compliance in,Wedding will contract make self-examination.

　　又如，一些商家贴出告示称，“贵重物品请妥善保管，遗失概不负责”，或者在合同后面加上“小尾巴”，夹杂一些不公平的“补充条款”，让消费者承担更多责任。

And as,A few businessmen posted bulletin said,"Valuables should be kept,Lost is not responsible for",In the contract or added"Small tail",Inclusion some unfair"Supplementary provisions",Let the consumer assume more responsibility.

　　再如，预付卡金额“不予退还”，过了有效期“余额不退”，商品提货券提示“本券限一次使用，不找零，不兑现”，“特价商品不退不换”等。

Be like again,Prepaid card amount"Will not be returned",The validity"Balance will not return",Goods delivery voucher tip"The coupon limit for a single use,Don't change,Don't cash","Special not refund don't change", etc.

　　“商家精心设"套"，利用供求关系不平衡等优势把不公平消费条款强加给消费者，这就是"霸王条款"的本质。”华东师范大学教授余南平说，吃了亏还受窝囊气，这种消费市场“毒瘤”必须治理。

"Businessman elaborate set"set",Use of supply and demand balance of the unfair advantage consumption terms imposed on consumers,This is"Overlord clause"The essence of."East China normal university professor YuNaPing said,By WoNangQi suffered,The consumer market"cancer"Must management.

　　常见顾客上当，鲜见奸商受罚 Common consumers fall,Rare profiteer punished

　　商家“一霸到底”，底气何来？ merchants"A bully exactly",Bottom spirit no?

　　针对商家的违规行为，上海工商部门此前开展了为期245天的合同格式条款专项整治活动，检查企业超过万户，发出责令改正通知书105份，修改建议书395份。

According to merchant's illegal behavior,The ministry of commerce in Shanghai after 245 days contract format terms special improvement activities,Check the enterprise more than thousands of households,A notice shall be ordered to correct 105 copies,Amended proposal of 395.

　　业内人士指出，一些商家制定“霸王条款”颇费心机，经常“钻”法律法规的“空子”，利用与消费者的信息不对称，导致其上当受骗。

The personage inside course of study points out that,A few businessmen make"Overlord clause"Quite bother,often"drill"Laws and regulations"hole",Use and consumer information asymmetry,Result in the rise to the bait.

　　据工商行政管理部门分析，一些“霸王条款”隐藏较深，消费者缺乏专业知识难以判断，自己吃了亏或许并不知晓。

According to the administrative department for industry and commerce analysis,some"Overlord clause"Hidden deep,Consumers lack of professional knowledge is difficult to judge,Oneself ate to have a deficit may not know.

　　例如，一些商家贴出“偷一罚十”的告示，就属于不合格合同告示条款，属于商家一厢情愿的想法，缺乏法律依据，侵犯了《消费者权益保护法》中规定的“消费者购买商品时享有人格尊严的权利。”

For example,A few businessmen posted"Steal a penalty ten"sign,It belongs to the unqualified contract notice clause,Belong to the businessman wishful thinking,Lack of legal basis,Violated the[The consumer rights and interests protection law]Specified in the"Consumers purchase goods enjoy the rights of human dignity."

　　又如，一些餐饮提出“最低消费”等，也是属于“霸王条款”。

And as,Put forward some restaurant"Minimum consumption", etc,Also is to belong to"Overlord clause".

　　再如，一些垄断性行业，包括电信、银行、保险等领域，消费者不接受某些合同就不能享受服务，因此只能默默忍受。北京市汇佳律师事务所主任邱宝昌说，法律欠缺导致“霸王条款”难以根除。

Be like again,Some monopoly industries,Including telecom/The bank/Insurance, etc,Consumers won't accept some contract cannot enjoy service,Therefore can only endure.Beijing HuiJia law firm QiuBaoChang director said,Lack of law to"Overlord clause"Difficult to eradicate.

　　上海汇业律师事务所律师吴冬认为，“霸王条款”屡禁不止，其主要原因：一是商家与消费者不对等，商家的强势地位和信息不对称，使得合同条款倾向于维护商家利益；二是企业不遵守合同，随意调整服务；三是消费者缺乏专业支持，对侵权行为没有实现维权。

Shanghai delta Asia law firm lawyers WuDong think,"Overlord clause"Repeated the more than,The main reason:One is the business and consumers right, etc,Merchant's strong position and information asymmetry,Make the terms of the contract tend to maintain business interests;The second is the enterprise does not abide by the contract,Adjust service;The third is lack of professional support consumers,The infringement of rights has not been realized.

　　邱宝昌说，虽然我国相关法律中规定了共同诉讼的内容，但消协作为一个社会团体，不能以自己的名义代表消费者维护权益，而单个消费者在时间、对法律的掌握、成本等方面，都很难与一个大企业去抗衡。

QiuBaoChang said,Although our country's relative legal provisions in the joint action of the content,But disappear assist as a social group,Not in his own name on behalf of the consumer rights maintenance,And individual consumers in time/Master of the law/Cost, etc,It is difficult to and a big enterprise to counter.

　　维护市场秩序，有待重拳出击 Maintaining market order,Reaches out to

　　面对消费领域的“霸王条款”，许多消费者感觉维权艰难，只能依靠“用脚投票”，避免再次上当。这样一来反而助长了不良商家“宰客”的气焰。

In the face of the consumption of the field"Overlord clause",Many consumers feel difficult rights,Can only rely on"Vote with their feet",Avoid to be.So instead, encourages the undesirable businessman"Rip off"The flames of.

　　上海市工商行政管理部门表示，将联合相关行业协会，继续推广消费领域的示范文本，规范商业秩序。此前，有关部门发布了《上海市美发美容、沐浴行业预付费消费卡买卖合同示范文本》，对商家“玩失踪”“乱涨价”等行为进行了明确规范。

Shanghai industry and commerce administration department said,Will jointly relevant industrial associations,Continue to promote the consumption field demonstration text,Standard business order.after,The relevant departments issued[Shanghai beauty salon/Bath industry prepaid expense card business contract demonstration text],In the interest of business to universalize"Play missing""Disorderly rise in price"The behavior such as clear specification.

　　李通介绍，合同示范文本通过明确交易双方当事人的权利和义务，有效减少了合同纠纷，让百姓明白消费、放心消费。

LiTong introduced,Contract demonstration text through the clear transaction the rights and obligations of the parties,Effectively reduce the contract dispute,Let the people understand the consumer/Rest assured consumption.

　　不过专家指出，要想消除“霸王条款”的“顽疾”，更重要的还是从法律层面对合同的公平性作出明确规范，不能仅仅依靠消费者“用脚投票”。

But experts point out that,To eliminate"Overlord clause"of"Persistent ailment",More important still is from the legal level in the contract to clarify the fairness of standard,Can't just rely on consumers"Vote with their feet".

　　邱宝昌认为，应针对格式合同的公平性专门出台监管法律，同时明确监管主体，这也是一个国际趋势。

QiuBaoChang think,Should be according to the format of the contract fairness on special supervision law,At the same time clear regulatory body,This is an international trend.

　　据分析，在婚庆、旅游等竞争性行业，如果获取利益会高于违法成本，经营者自然逐利。对此，监管部门必须加大曝光力度和提高企业的违法成本。

According to the analysis,At the wedding/Tourism competitive industry,If the profit will be higher than the illegal cost,Operator by the nature.this,Regulatory departments must increase exposure strength and improve enterprise's illegal cost.

　　李通说，消费者需增强自我保护意识，多举报投诉，工商行政管理部门根据举报线索，可以对违规企业进行调查，查实后发出修改建议书，甚至采取行政处罚等。

LiTong said,Consumers need to enhance ego to protect consciousness,Reporting and complaint more,The administrative department for industry and commerce according to the clues to the report,To investigate illegal enterprises,After thorough check out modification proposal,And even take administrative punishment, etc.