事件 events

交了钱却坐不了飞机 Hand over the money but sit no the plane

　　多名消费者在酷讯网上搜索到一个名为“京东机票网”的机票代理商并在网上付了款，收到了机票信息，但当这些消费者气喘吁吁来到机场后，却被航空公司告知机票取消了。

More than consumers in cool - online search to a name"Jingdong ticket network"Ticket agent and paid on the Internet,Received the ticket information,But when these consumers panting after to come to the airport,But by the airlines told the ticket is cancelled.

　　记者进入上述消费者自发成立的名为“京东机票网受害者”的QQ群，截至发稿，该群成员已接近54人。

Reporters enter the consumer established spontaneously name"Jingdong ticket network victims"QQ group,At the time of,The group members already close to 54 people.

　　群成员纷纷在群论坛上登记了遭遇信息，记者看到，有网友通过酷讯在“京东机票网”上订购了两张10月7日从乌鲁木齐到北京的机票，共支付3982元，但在机场被告知机票已被退票，不得不当场再花5200元重新购买机票。

Group members are in the group of BBS on the registration information encounter,The reporter sees,Have net friend through the cool - in"Jingdong ticket network"On the order of two pieces of October 7, from urumqi to Beijing ticket,A total of 3982 yuan to pay,But in the airport was told that the ticket has been returned,Have to spot again spend 5200 yuan to buy the ticket.

　　这些消费者基本已通过客服或微博联系到酷讯。

These consumers basic already through the customer service or micro bo linked to cool -.

回应 response

票代违规操作私自退票 Age illegal operation without refund

　　昨天，记者从酷讯方面了解到，发现上述问题后，酷讯工作人员来到经营“京东机票网”的公司北京千川隆福航空服务有限公司位于北京市海淀区的办公室，但发现人去楼空，相关负责人已联系不上。

yesterday,Reporters from cool - aspect to know,Find the above question,Cool - staff came to business"Jingdong ticket network"The company Beijing thousands of sichuan LongFu aviation service co., LTD is located in Beijing's haidian district office,But found the bird had flown,The relevant person in charge of already can not contact.

　　记者查阅北京市工商局网站发现了该公司注册档案，该公司成立于2005年，目前营业状态是“开业”。同时，记者在中国航空运输协会上还看到该公司通过了该协会的销售代理企业资格审查。

Reporters refer to the Beijing bureau of industry and commerce site found that the company registration files,The company was established in 2005,At present business state is"opening".At the same time,Reporter in the China air transport association also see the company through the association to act as agent for sales of enterprise qualification examination.

　　酷讯方面表示，这起事件属于该票代违规操作。在拿钱买到机票后，代理人未经旅客同意，做了退票，航空公司把钱退给了票代，而票代却没有把钱退还给消费者。这家小型票代跟酷讯有两年以上合作历史，表现良好，其票源主要来自于航空公司和大型OTA携程旅游网。

Cool - said,This incident belong to this age illegal operation.With the money to buy the tickets,Agent without passengers agreed to,Do the refund,Airlines put the money back to the age,And age did not send the money back to the consumer.This small age with cool - two years history of cooperation,well,The main sources of votes from airlines and large OTA ctrip travel network.

　　昨天，消费者和酷讯方面已就此事报案，下午，公安机关已介入此事进行调查。

yesterday,Consumers and cool - has the matter report a case to the security authorities,In the afternoon,The public security organ has intervened were investigated.

处理 processing

赔付方案仍未明确 Compensation scheme is still not clear

　　截至发稿，酷讯仍未给出明确的赔付方案，相关负责人称“还在开会研究”。

At the time of,Cool - is still not give clear compensation scheme,Relevant responsible person"Meeting research".

　　酷讯官网上的机票100%保障体系描述道：“预订国内机票，支付成功后供应商不出票，全额赔付机票款，及最多再赔付500元。”不过，酷讯方面表示，这次事件是消费者付款后真出票，并不是没有出票和出假票，但票代悄悄把机票取消后消费者的票就作废了，对这种情况该公司还在研究。

Cool - officer online ticket 100% guarantee system description way:"Domestic air tickets booking,After the success of the suppliers to pay the ticket,A full settlement of ticket,And most again pay 500 yuan."but,Cool - said,The event is consumer payment is drawn,And is not without a ticket and a fake tickets,But age silently the ticket was cancelled consumer ticket is invalid,In this case the company is still in research.

分析 analysis

暴露行业监管问题 Exposure industry regulatory problems

　　北京市法学会航空法学研究会会长董念清告诉记者，上述事件事实上涉及机票预订、销售行业的监管问题，航空公司、垂直搜索引擎、机票代理商之间合作时会约定权责利，若付诸法律，理论上这三方都可以作为被告。

Beijing law aviation law research association DongNianQing told reporters,The above events involved in fact ticket reservation/Sales industry regulatory problems,airlines/Vertical search engine/Ticket agent in cooperation between when QuanZeLi agreed,If put into law,In theory the three sides can be used as the defendant.

　　上海泛洋律师事务所高级合伙人刘春泉告诉记者，乘客的机票信息在乘客本人不知情的情况下被擅改（包括改航班、取消订票等）这几年屡见不鲜。

Shanghai flood the law firm senior partner LiuChunQuan told reporters,Passenger ticket information in the passenger himself without the knowledge of the or be(Including change my flight/Cancel booking, etc)Over the past few years common occurance.

　　这些漏洞也反映出航空公司电子商务应用程序涉及流程存在缺陷，乘客的机票信息被改动乘客自己不知道，说明航空公司订票的验证程序和方法有问题。

These holes also reflects airlines electronic business applications involving process defects,Passenger ticket information is changes to the passengers themselves don't know,Explain airline booking validation procedures and methods have a problem.