【事件】数千游客滞留白云山景区 [events]Thousands of tourists stranded baiyun mountain scenic area

　　“由于免门票，周六，嵩县白云山游客出现‘井喷’。上山游客太多，而景区运送上山的大巴有限，导致很多游客上不了山。现在，游客把上山口都堵了，有的游客为了能上山竟出现了争吵、动手的现象。”13日下午，本报接到多位读者热线电话。

"Due to the free admission,On Saturday,Songxian county in baiyun mountain visitors‘blowout’.Went up to the mountain visitors too much,And the transport on the bus co., LTD.,,Lead to a lot of tourists on the mountain.now,The tourists on the mountain pass are blocked,Some tourists in order to have appeared the quarrel/Begin phenomenon."13 afternoon,Our newspaper received many readers hotline.

　　14日，不少读者再次致电本报热线称，13日到白云山旅游出现上不去山的现象，“今日竟出现了大量游客滞留山上，游客下不去山的情况。现在，多次出现人群堵车、对骂的情况。等了两个多小时，不见一辆车上来。山顶风大寒冷，老人小孩苦不堪言，不知道什么时候才能够下山去。”郑州市民范晓彤打来电话说。

14,Many readers call our hotline said again,13 to the baiyun mountain tourism cannot appear the phenomenon of mountain,"This day have appeared a lot of tourists stranded the mountain,Visitors XiaBuQu mountain situation.now,Many people in traffic/Call each other names of the.Waiting for more than two hours,See a car to.Mountain wind big cold,The old man child suffer unspeakably,Don't know when to go down the."Zhengzhou citizens FanXiaoTong call said.

　不仅是本报热线，不少游客还通过微博吐槽。 Not only is our hotline,Many tourists also through the micro bo vomit tank.

　　“自由的游方僧”说，到了白云山，游客爆满，领队买不到景区内通勤车票，进不了景区！

"Free to travel monk"said,The white cloud mountain,Visitors full,The leader can't buy scenic commuter ticket,Could not enter the scenic area!

　　“开封大学朱佳芳”说，“白云山，你们的投诉电话0379-66590004，不是让游客反映景区的问题吗？为什么一直打不通？山上这么多游客你们为何不上车？司机你有什么资格把车钥匙丢在车上让游客自己走？”

"Kaifeng university ZhuJiaFang"said,"Baiyun mountain,You 0379-66590004 complaint phone calls,Not let visitors reflect the question?Why always can't get through?The mountains so many visitors why don't you get on?The driver what qualifications do you have to put the car keys in the car let tourists themselves go?"

　　“期待雨过天晴的彩虹__”说，白云山入口处拥挤不堪，秩序混乱，我现在都快窒息了，真不知道人的素质在哪，工作人员的管理在哪？到处都是拥挤一片！

"Looking forward to after a storm comes a calm rainbow __"said,Baiyun mountain crowded at the entrance,order,I thought I was going to choke,I don't know the quality of that man,Personnel management?Everywhere is crowded a slice of!

　　下午3时，记者从嵩县政府办获悉，他们已接到该问题的反映，县委县政府相关负责人已带领旅游、交通、公安等部门负责人奔赴白云山景区。目前，他们正组织大巴车疏散滞留游客。据初步统计，景区滞留的人员约三四千人。

Afternoon 3 when,Reporters from songxian county government to do that,They have received from the problems reflected,County party committee county government has led the relevant person in charge of tourism/traffic/The public security departments rushed to the baiyun mountain scenic area.At present,They are organization DaBaChe evacuation stranded tourists.According to preliminary statistics,The retention of the staff about three or four one thousand people.

　　【连线】因争抢上车，有游客动手打人 [attachment]Because get hurt,Tourists have to hit

　　昨日下午3时，记者与滞留在白云山上的郑州籍游客彭保红取得联系。她说，现场的山道上，到处都是人挨人的场景，远处的几辆中巴车也被人挤得根本下不了山。人群中，一些老人、孩子被挤来挤去，“很担心出现踩踏事故”。

Yesterday afternoon 3 when,Journalists and retention in the baiyun mountain in zhengzhou PengBaoGong cadastral visitors get in touch.She said,The mountain path,There are so many people everywhere to the scene,The distance of a few cars ZhongBaChe also being crowded root not the mountain.crowd,Some old people/Children were to squeeze will be squeezed,"Worried about appear trample accident".

　　据彭保红讲，当时虽然有大量的游客滞留，但现场未见人疏导，大家心里都比较着急，以致每来一辆车，都会有大量人群蜂拥而至，往车门口挤，身材稍微瘦弱的，根本挤不到跟前，有的乘客还因为抢车而发生争执，甚至骂人、动手，“乘车没人指挥，无秩序的环境太可怕了”。

According to PengBaoGong speak,At that time although there are a lot of tourists stranded,But field did not see people dredge,Everybody's heart are worried,So that each to a car,There will be a lot of people throng,Back to squeeze,Figure a little thin,Don not squeeze and,Some passengers but also because the car and a dispute,Even call names/begin,"Ride no one command,Chaotic environment is too terrible".

　　彭保红说，为了让更多人关注解决，不少游客还掏出手机求救、发微博。至昨日下午5时30分，在试图登上五六辆车都不成功之后，彭保红才挤上一辆已经超载的中巴车。此时，距她想下山已经将近3个小时了，即便如此，她还算是“幸运的”。

PengBaoGong said,In order to let more people pay attention to solve,Many visitors will also take out a cellular phone for help/FaWei bo.At 5 yesterday afternoon to 30 points,In the attempt to reach five or six car are not success later,PengBaoGong to squeeze the last one has overloaded ZhongBaChe.At this time,Distance she wants to down the mountain has nearly three hours,Even so,She is"lucky".

　　昨日下午，网友“自由的游方僧”接受电话采访时，也诉说了自己被堵山顶的遭遇。至昨日下午6时坐上开往洛阳的大巴，他已经被滞留在白云山超过4个小时，“这一天简直是受罪，太狼狈了”。

Yesterday afternoon,Net friend"Free to travel monk"A telephone interview,Also revealed himself stuck with the top of the mountain.Yesterday afternoon 6 to sit on the bus to luoyang,He has been trapped in baiyun mountain more than 4 hours,"This day is endure hardships simply,Too fluster the".

　　【处置】调集周边近百车辆，全力疏散 [disposal]Assemble peripheral nearly vehicles,Best evacuation

　　“免费前几日，游客虽然增多，但由于我们有相应的应急预案，都平稳过渡了。可没想到，这个周末，连续两天，大量游客拥入了白云山景区和木札岭景区，导致这两个景区都出现了人数激增的情况。特别是白云山，由于上山线路很长，先是游客上山出现拥堵，随后游客下山又出现滞留的情况。”昨日下午4时许，嵩县旅游局办公室工作人员说。

"Free several days ago,Tourists although increased,But because we have corresponding emergency plan,All the smooth transition.However,,This weekend,Continuous two days,A large number of tourists invaded the baiyun mountain scenic area and wood Zagreb ridge scenic spot,Lead to the two scenic spot has appeared in the proliferation of the number.Especially the baiyun mountain,Because the line is very long,The first visitors appear congestion,Then came down from the mountain and tourists stranded in the situation."At about 4 yesterday afternoon,Songxian county tourism administration office staff said.

　　随后，记者联系到了嵩县旅游局局长范小红。他接通电话时说，“我现在就在白云山景区，景区内的人实在太多了，的确是历史罕见！比人数最多的黄金周都要翻番！大家都在忙着疏散”。

then,Contact reporters in songxian county tourism bureau FanXiaoGong.He said on phone,"I now in the baiyun mountain scenic area,Within the scenic area there are just too many people,It is a rare history!Than the largest number of golden week will be doubled!Everyone is busy evacuation".

　　范小红稍后再次受访时说，游客出现滞留山上的情况后，嵩县政府立即调集附近车村镇的乡间客车以及交警、熟练驾驶员赶来增援。目前，运送游客的客车已有近百辆，完全有能力在天黑前将所有的游客全部运送下山，“只是由于山上寒冷，很多游客急着下山，所以就出现了游客争着下山的情况”。

FanXiaoGong again later said surveyed,Tourists stranded in the mountain after the situation,Songxian county government immediately assemble car near the village country bus and the traffic police/Skilled driver to reinforcements.At present,The bus carrying tourists of nearly cars,Fully capable of before it gets dark will all the visitors all shipping down the mountain,"Just because of the cold mountain,A lot of tourists in a hurry down the mountain,So they appeared tourists emulatively down the hill situation".

　　范小红讲，昨日下午5时30分许，在得知嵩县景区出现游客滞留事件后，正在郑州开会的嵩县县委书记李大伟还专程赶回嵩县白云山景区，亲自坐镇指挥疏散游客。按照李大伟要求，除了景区食堂免费供餐外，该县多个部门准备了帐篷、方便面、饮料、棉被、棉大衣等物资，在山道沿途设置疏散服务点，接济部分体力透支的人员。

FanXiaoGong speak,At 5 yesterday afternoon 30 points make,In that songxian county scenic spots appear tourists stranded after the event,Zhengzhou is a meeting songxian county county wei secretary li dawai also flew back to songxian county baiyun mountain scenic area,Return visitors personally command evacuation.According to li dawai requirements,In addition to the dining room for free meal outside,More than the county department prepared tents/Instant noodles/drinks/quilt/Sleeveless materials,Hill set up along the route evacuation service point,Put part of the physical strength overdraft personnel.

　　就在记者和范小红通话的时候，手机中不时还有大喇叭的声音传来，提醒游客有序乘车，保证每位游客都在天黑前下山。

The reporters and FanXiaoGong over the phone,In the mobile phone from time to time and the big horn voice came,Remind visitors orderly ride,Ensure that each tourists to get down by dark.

　　据范小红介绍，在免费方案出台前，他们在游客的吃、住、行各个方面都做了详尽的预案，并做了详尽的部署。可没想到，周末客流突然急剧增加。一些旅行社也扎堆前来，比如13日，一个2000人的旅行团和一个800人的旅行团先后到达白云山。井喷客流打乱了他们原有的部署，让景区运送的车辆根本顾不过来。出现游客滞留后，一些情绪激动的游客把上山的路还堵了，更导致现场混乱。

According to FanXiaoGong introduced,Free to come in before,They eat the tourists/live/Do every detail plan,And made detailed deployment.However,,Weekend suddenly passenger flow has increased dramatically.Some travel agencies to also gathers together,Such as 13,A group of 2000 people and a group of 800 people has arrived at baiyun mountain.Blowout passenger flow upset their original deployment,Let the transport vehicles fundamental to not come.Tourists stranded there after,Some emotional visitors to the mountain road is blocked,The more lead to chaos.

　　范小红表示，白云山从山下到山上的距离有15公里，道弯超过360处，由于弯多路陡，这使得游客必须乘坐区间车上山。

FanXiaoGong said,Baiyun mountain under the mountain to mountain range is 15 km,Tao bend more than 360 place,Due to the bending multiple steep,This makes visitors must take shuttle bus went up to the mountain.

　　“区间车一趟的运行时间为40分钟。由于今天下午下山的游客太过集中，所以导致游客出现滞留的情况。在应急预案中，我们还为游客准备了方便面和棉大衣，让一些老人小孩使用。”范小红表示。

"On a local train running time for 40 minutes.Because this afternoon came down from the mountain of tourists too centralized,So lead to tourists stranded in the situation.In the emergency plan,We also prepared for tourists instant noodles and suit,Let some old people the children use."FanXiaoGong said.

　　【欣慰】局长公布手机号，倾听游客诉求 [gratified]Chief announced mobile phone number,Listen to appeal to tourists

　　为防止游客持续增多，从13日上午开始，范小红及嵩县旅游局官方微博均进行了多次预警性提醒，指出景区已经饱和，并配发了景区人流、车流量大的照片。

To prevent tourists continued increase,From 13 morning start,FanXiaoGong and songxian county tourism bureau official micro bo all has carried on many times the warning remind,Pointed out that scenic area is saturated,And the people allotted scenic spot/Photos of the big traffic.

　　出现游客滞留后，面对游客方面对景区管理的指责，范小红通过自己的认证微博“5A嵩县范小红”、嵩县旅游局认证微博“5A嵩县”两天来连续发布微博，通报处置进展情况。范小红通过微博还发出了4次致歉信息，其中一则致歉微博说，“在对大家表示欢迎的同时也表示深深的歉意，由于我们的设施不够完善服务不够周到，为您的旅途带来了很多不便，今天井喷式的客流让我们的吃住行游购娱经受着巨大的考验！请相信我们会更加努力，尽快改正我们的不足之处！”

Tourists stranded there after,In the face of tourists on the management of the accused,FanXiaoGong through their own the authentication micro bo"5 a FanXiaoGong songxian county"/Songxian county tourism bureau the authentication micro bo"5 a songxian county"Two days to continuous release micro bo,Bulletin disposal progress.FanXiaoGong through the micro bo also issued four apology information,Among them an apology micro bo said,"Welcome to everyone at the same time also apologize sincerely,Because of our facilities are not perfect service is not good,For your journey has brought a lot of inconvenience,Today blowout type passenger flow let our ChiZhuHang swim purchase entertainment suffering from a huge challenge!Please believe that we will be more efforts,As soon as possible to correct our shortcomings!"

　　昨晚7时25分，范小红受访时通报说，昨晚6时57分，随着最后一名游客坐上下山的通勤车，此次白云山滞留的所有游客均被疏散完毕。

At 7 25 points last night,,FanXiaoGong when questioned the bulletin said,6 57 minutes last night,,With the last a visitors sit down on the varnish,The white cloud mountain retention of all the tourists were evacuated.

　　在与网友互动中，范小红还于昨日下午公开了自己的手机号，接受滞留游客的询问和诉求。主管部门负责人在突发事件中公开手机号，因为不多见而受到了众多网友肯定和称赞，成为整个事件中的一大亮点。

In the interaction with friends,FanXiaoGong also in yesterday afternoon public his mobile phone number,Accept stranded tourists inquiry and appeals.The competent departments in charge in emergency public mobile phone number,Because of rare and received numerous net friend affirmation and praise,Become a major bright spot in the whole event.

　　“顶范局长”、“范局长好样的”、“局长给力”等来自众多认证微博的赞誉，在表达对事件解决欣慰之情同时，也在一定程度上代表着公众对嵩县方面解决此次突发事件的技巧、能力的认可。

"Roof fan chief"/"Van chief good"/"Director to force"From many such as authentication micro bo's praise,In the expression of events at the same time solve the feeling of relief,Also in a certain extent represents the public in songxian county to solve the emergency skills/Recognition ability.

　　【声音】游客、景区、主管部门都该反思 [voice]visitors/Scenic spot/The competent departments of the reflection

　　虽然事件得到阶段性解决，但它留给游客、景区和旅游主管部门的讨论仍未结束。

Although the event get periodic solution,But it left to visitors/Scenic spot and the competent department of tourism discussion is not over yet.

　　“高兴来游白云山，巧遇景区把票免，管理明显跟不上，游人拥挤成一团，老人儿童无人怜，争吵打骂频上演，最后坐上超载车，一路忐忑下了山。”昨日下午5时，网友彭保红描述自己此行感受时，称其为“可怕的混乱——白云山之游”。

"Glad to swim baiyun mountain,Chance on the ticket from scenic spot,Management obviously can't keep up,Tourists crowded into a ball,The old man children no one flow,The quarrel beat and scold frequency stage,Finally sat down in the overload car,In all the way down from the mountain."At 5 yesterday afternoon,Net friend PengBaoGong describe your experience here,Called it a"Terrible confusion - baiyun mountain tour".

　　网友“喜之郎G-D”感慨说，“再一次告诫大家，免费午餐千万吃不得！我们3点多爬起来，下午2点才进入景区，走马观花遛一圈，半夜2点才到家，景区打架的、堵车的，嗨！此行太扫兴了！”

Net friend"Pleased lang G - D"Regrets said,"Once again warned you,Free lunch must not good to eat!We more than 3 points up,2 PM to enter the scenic area,Skim the surface for a ring,We didn't get home until 2 o 'clock at midnight,Scenic spot of the fight/Stuck in traffic,hi!This is such a wet blanket with!"

　　就此事件，不少驴友受访时认为，嵩县景区免收门票的正面引导作用应当充分肯定，不能因为出现的一些拥堵、滞留问题而否定，只是在提高旅游服务质量方面，景区、旅游管理部门都应该反思，以便改善，“当然，游客也应该权衡，适当选择避峰出行，不要一窝蜂地去热点景区”。

In this event,Many LvYou when questioned think,Songxian county scenic spot will be exempted from tickets positive guidance should be fully affirmed,Cannot because appear some congestion/Retention problems and negative,Just in improving tourism service quality,Scenic spot/Tourism management department should reflect on,So as to improve,"Of course,Visitors should also weigh,Proper peak travel,Don't like a swarm of bees to hot scenic spot".

　　郑州大学公共管理学院有专家表示，面对可能出现的游客井喷现象，旅游管理部门应进一步规范和完善景区容量控制、旅游信息动态发布、各级领导值班带班等制度，真正做到管理提前介入，及时有效。

Zhengzhou university public school of management experts said,Faced with the possibility of the tourists blowout phenomenon,Tourism administration department should further regulate and perfect the scenic area capacity control/Tourism information dynamic release/Leaders at all levels of a survey on duty system, etc,Really management early intervention,Timely and effective.

延伸阅读：景区那些事

readings:Scenic spot those things

河南残疾人陪护免收景区门票 小伙以身试法遭拒 Henan disabled persons accompanying will be exempted from the scenic spot ticket boy defy the law rejected

    "残疾人的一名陪护人员免收门票"，该条款于7月27日在河南省生效。二级肢残小伙王金雷及陪护人员，前日去开封多个景区进行体验，小伙"以身试法"，但8个景区4个说不。为进入其中一景区，他打了9个电话，进入另3个景区前也进行了一番交涉。(河南商报)

    "The disabled persons a accompanied protect personnel to free tickets",This clause on July 27, effective in henan province.Level 2 ZhiCan guy WangJinLei and accompanied protect personnel,The day before yesterday to kaifeng more scenic spot to experience,guy"Defy the law",But eight scenic spot four said no.For the one of the scenic spot,He played 9 a phone call,Enter the other three scenic spot before also had a bargaining.(The henan business)[详细] [detailed]

山东省内景区被"挤爆" 撑死也不预警限客 In shandong province scenic spot was"Crowded detonation" Support dead nor warning limit guest

　　110月2日，全省知名景区普遍出现游客"井喷"现象，泰山、崂山等5A级景区接待游客量纷纷创出新高。但是记者采访中注意到，尽管各景区均承受了前所未有的高客流量压力，但是未见有景区主动发布安全预警，以分流游客。（环球网）

110. 2,,The famous scenic area generally appear tourists"blowout"phenomenon,Mount tai/Laoshan scenic spot and 5 a-class tourist visitors reception to fresh record highs in succession.But reporter interviews to,Although each scenic spot are under unprecedented high traffic pressure,But did not see have the active safety warning issued,Visitors to shunt.(The web)[详细] [detailed]

华山保安捅伤游客11刀  Huashan security tong injury tourists and knife 

　　 来自武汉的网友@专属小棉袄昨发微博：殴打游客，多名游客被刀捅伤，砸了陕西电视台前去采访的孙姓记者的摄像机，并殴打记者。身中十一刀的伤者泣血求媒体朋友关注！ @武汉晚报。（山西新闻网）

Wuhan from the net friend @ exclusive small wadded jacket yesterday FaWei bo:Beating tourists,Many tourists by the sword tong injury,Hit the shaanxi TV interview to the SunXing reporter's camera,And beat reporters.Body of eleven knife victim QiXie and friends from the media attention! @ wuhan evening news.(Shanxi news network)[详细] [detailed]