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游客境外两度擅自脱团 20000元保证金不退还--亲稳网络舆情监测室
2012-11-20

  许女士参加旅行社组织的境外旅游,却无故脱团两次。此后,为了避免发生严重后果,旅行社中断了许女士的行程,提前安排她回国,两万元的保证金和团费也不退还。近日,许女士状告旅行社,要求退还保证金以及团费。最终,法院判决旅行社不构成违约,不退还任何费用。

Xu lady to travel overseas tourism organization,But take off without group two.Since then,In order to avoid serious consequences,Travel agency interrupted ms xu of the stroke,She returned to make them ahead of time,Twenty thousand yuan deposit and membership fee is not refundable.recently,Xu lady sued travel agency,Ask for a refund of the deposit and membership fee.finally,Court travel agency does not constitute a breach of contract,Don't refund any fees.

  ·娱乐八卦 看过来 ·IT英语出国教育直通车

· entertainment gossip see come over · IT English education abroad through train

  出了机场就脱团 旅行社中止行程提前送回国

Out of the airport take off group travel agency suspended travel advance sent home

  经审理查明,许女士参加成都市神州国际旅行社组织的赴澳大利亚、新西兰12日游,签订《出境旅游合同》并交纳团费及保证金两万元。后该团转团至北京中国国际旅行社,由北京中国国际旅行社负责安排出团事宜。抵达澳大利亚后,许女士携带其所有行李从机场擅自离开,次日经过旅行社及许女士家人劝说,许女士与旅行社会和,并解释离开是为了与在澳大利亚读书的表妹见面。可是一天后许女士再次脱团失去联系。

Find out the trial,Ms xu in chengdu China international travel service organization to Australia/New Zealand 12 swim,sign[Outbound tourism contract]And shall pay the membership fee and deposit twenty thousand yuan.The group after turn to Beijing, China international travel service,The Beijing China international travel agency responsible for arranging the group matters.After arrived in Australia,Xu lady carry all their luggage to leave from the airport,The next day after the travel agency and ms xu family persuasion,Xu lady and social and travel,And explain leave is to study in Australia and meet cousin.But one day after ms xu again to take off the group lose touch.

  由于许女士赴澳签证类型为ADS签证,要求持有人必须和旅游团一起进入和离开澳大利亚,不能对行程做任何修改,在澳大利亚境内不能以任何理由离开旅游团体。旅行团根据规定将此情况报告了澳大利亚移民局,并受到了澳方警告处分。为避免更为严重的后果,旅行社决定提前终止许女士行程,垫资购买了回国机票将许女士提前送返回国。

Because ms xu fellowship to Australia visa types of ADS visa,Requirements holder must and tour group together to enter and leave Australia,Unable to travel to do any modification,In the territory of Australia not for any reason to leave tour groups.According to the provisions of the tour group will report the Australian immigration,And by the Australian warning sanction.To avoid more serious consequences,Travel agency decided to terminate xu lady stroke,Mat endowment to buy the ticket in advance to will make lady back to home.

  回国后,旅行社根据许女士的脱团行为未退还保证金。许女士则认为旅行社擅自转团构成违约,且无权提前终止其行程,故起诉至高新法院,要求判令旅行社退还旅游团费、保证金并支付违约金等。

After returning home,Travel agency according to ms xu off group behavior did not return deposit.Many women think travel turn without authorization group constituted a breach of contract,And shall have no right to terminate its stroke,The prosecution to the high court,Requirement ordered travel agency return travel cost/Margin and pay liquidated damages, etc.

  成都神州国际旅行社则认为转团事宜签订合同时已得到许女士认可,许女士擅自离团的行为已构成违约,因此无权要求退还旅游费及保证金,并反诉请求许女士返还回国机票款7560元并支付违约金9000元。

Chengdu China international travel service is think turn group matters when signing a contract has been made by ms,Many women do STH without authorization from the group's behavior has constituted a breach of contract,Therefore has no right to ask for a refund of the sub-contracted transportation and margin,And counterclaim request make lady return the repatriation of 7560 yuan and 9000 yuan pay liquidated damages.

  提前送返合理 团费保证金均不退

Advance back to reasonable membership fee deposit are not retreat

  高新法院经审理后认为,原、被告双方签订的《出境旅游合同》合法有效,在协商过程中被告成都神州国际旅行社明确告知了转团事宜,且在书面合同中载明了此条款,旅行社不存在违约行为。原告许女士在合同签订及签证办理时已被明确告知脱团的严重后果,也未在申请签证时如实告知有亲属在澳大利亚的情况,虽解释其脱团是为了与当地读书的表妹相聚,但原告同时称自己在澳大利亚语言不通、环境不熟,按照一般情理推断,其表妹完全应该也可以前往原告处见面,因此原告许女士的行为足以让第三人北京中国国际旅行社对许女士赴澳大利亚的目的产生合理怀疑。由于此后行程均在境外,不可控因素较多,作为原告担保人的旅行社,为了避免中、澳两国的重罚,将许女士提前送返回国的行为是合理的,不构成违约。根据合同约定“已成行,旅游中途退(脱)团,所交团费和保证金不予退还”,故法院对许女士要求退还团费及保证金的请求不予支持。

The high court after hearing that,original/The defendant signed by both parties[Outbound tourism contract]valid,In the negotiating process, the defendant chengdu China international travel service explicitly told the turn group matters,And in written contract stated in this clause,Travel agency does not exist breach.The plaintiff make woman in contract signing and visa processing, has been explicitly told to take off the group's serious consequences,Also not in apply for visa truthfully inform the have relatives in Australia's situation,Although explain the group is to take off with local reading cousin together,But the plaintiff also say they don't know the language in Australia/Unfamiliar environment,According to the general sense inference,Its cousin, completely should also can meet to the plaintiff place,Therefore the plaintiff xu lady's behavior is enough to let the third person Beijing, China international travel service to make lady to the purpose of Australia reasonably doubt.Because after stroke were in overseas,Uncontrollable factors more,As the plaintiff guarantor of travel agencies,In order to avoid the/Australia-china heavy,Will make lady advance repatriation of the return of the behavior is reasonable,Does not constitute a breach of contract.According to the contract"It has,Travel halfway back(off)group,Pay membership fee and deposit will not be returned",The court to make lady ask for a refund of the membership fee and deposit request will not support.

  对于旅行社的反诉请求,由于旅行社未能证明其损失数额超过许女士已承担的赔偿金额,故法院对反诉请求不予支持。最终,高新法院判决驳回原告许女士及被告(反诉原告)成都神州国际旅行社的全部诉讼请求。(成都日报(微博))

For travel agency counterclaim request,Due to the travel agency failed to prove its loss amount more than make woman already bear compensation amount,The court will not support for counterclaim request.finally,High court rejected the plaintiff and the defendant xu lady(Counterclaim the plaintiff)Chengdu China international travel service all litigation request.(Chengdu daily(Micro bo))



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