台湾旅游业恶性竞争出恶果 价格“杀到见骨”

Taiwan tourism the consequences of vicious competition price"Kill to see bone"

　　台湾餐厅剩菜卖大陆游客 被上海旅行社列黑名单

Taiwan restaurant leftovers sold by Shanghai mainland tourists travel agency blacklisting

　　台知名餐厅剩菜卖大陆客 近千名大陆客取消订餐

Taiwan famous restaurants sell leftovers mainland tourists nearly Chinese tourists to cancel order

　　台湾餐厅回收剩菜卖大陆客 被禁止排入行程店家

Taiwan restaurant recovery ort sold to the mainland tourists are prohibited from shops in stroke

　　中新网1月10日电 综合报道，随着近日台湾一家知名餐厅被曝出回收剩余食物给大陆游客食用，赴台游火热背后的一些乱象再度引发关注。台湾方面已经意识到这一问题，陆续出台改进措施，而效果如何，能否根治这些问题，还有待观察。

Beijing, jan. 10 comprehensive report,With the recent Taiwan a well-known restaurant was to expose recovery surplus food to mainland tourists edible,To some of the underlying table swim hot mess caused attention again.Taiwan has been aware of this problem,Comes on stage in succession improvement measures,And how is the effect,Can effect a radical cure these problems,Remains to be seen.

　　

大陆游客在台遭遇三大类问题 Mainland tourists in Taiwan encounter problems three categories

　　

回顾近期有关“大陆游客赴台游”乱象丛生的问题，主要包括： Review the recent"Mainland tourists to Taiwan to swim"The mess full of problems,Mainly includes:

　　

问题一：旅游团变身“购物团” Problem a:Group change"Shopping group"

　　旅游买到货真价实的好东西当然高兴，但多数人出门不为购物，尤其不愿贵买，不希望购物主导。导游收入通常要靠购物回扣(抽佣)，在阿里山等地，“陆客休息站”大行其道。这种店不接待本地人，价格明显偏高。有福建游客反映，游台8天，从第一天买到第七天，什么宝石、茶叶、凤梨酥、香烟、各式伴手礼塞满两箱，价格较贵。

Tourism buy genuine good thing of course happy,But most people don't go out for shopping,Especially do not let you buy,Don't want shopping dominant.Tour guide income usually want to rely on shopping rebate(Smoke maid),In alishan, etc,"Lu guest rest stop"popular.This shop does not receive the locals,Prices on the high side.Tourists have fujian reflect,Swim table eight days,From the first day to buy on the seventh day,What gems/tea/Pineapple cake/cigarette/All kinds of hand with ritual with two box,Price is more expensive.

　　而一位大陆游客2012年6月在高雄以54万元新台币的价格购买了一块钻石，回大陆后鉴定发现钻石净度与卖家所称不符，随即向台湾海峡两岸观光旅游协会北京办事处投诉，后经台旅会北京办事处与台湾品保协会、钻石卖家及陆客组团社代理人协调，完成了退货、退款。

And a mainland tourists in June 2012 in kaohsiung to 54 WanYuanXin nt $price bought a diamond,Back to the mainland after appraisal found diamond clarity and vendors have not said,Immediately to the Taiwan strait tourism association Beijing office complaints,The Taiwan trip will Beijing office and Taiwan qa association/Diamond sellers and land guest ZuTuanShe agent coordination,Completed return/refund.

　　

问题二：旅游交通频出事故 Problem two:PinChu tourist traffic accident

　　2012年7月7日，一辆满载大陆游客的游览车在前往日月潭途中，左后轮爆胎失控撞击护栏后翻覆，造成1人死亡、39人受伤，其中4人伤势较重。

On July 7, 2012,A bus full of tourists from mainland tourist coach in the way to Sun Moon Lake,The left rear tire burst out of control after the crash barrier overturned,Killing one/And people were injured,Four of them seriously.

　　2012年12月16日，台湾景观大道“苏花公路”再曝塌方断路，苏花公路塌方导致20名陆客下落不明；让陆客团的环岛东部行程的接驳成问题；有游览车司机表示，为了接陆客团北上，从花莲南下绕了大半个台湾到苏澳，花了22个小时。

On December 16, 2012,Taiwan landscape avenue"SuHua highway"Exposure to landslide break,SuHua highway landslide cause and soldiers guest unaccounted for;Let the land guest group around the eastern stroke of the connection problem;A touring car driver said,In order to meet customer group north lu,South from Hualien around half a Taiwan to suao,Took 22 hours.

　　台湾地形复杂，气候多变，易生意外：花莲的太鲁阁公园常有碎石滚落砸伤游人；阿里山小火车意外造成大批陆客伤亡。

The complex terrain of Taiwan,Climate changeful,Purely accidental:Hualian taroko park often gravel tumble by visitors;Li shan train accident caused a large number of land guest casualties.

　　

问题三：旅游接待连出问题 Question 3:Tourism reception even a problem

　　2012年7月16日，曾受大陆游客热捧的台湾高雄知名老店“大牛牛肉面”，被举报将客人吃剩的牛肉面、小菜回收再卖。女老板面对完整的曝料录影带，痛哭认罪。该店现已改名重开，生意一落千丈。

July 16, 2012,Have been under mainland tourists heat holding Taiwan kaohsiung famous shops"Daniel beef noodles",Report is the leftover beef noodles/Cooking recovery to sell.Female boss face complete exposure video material,Weep plea.The store has been renamed to restart,Business suffer a disastrous decline.

　　2013年1月8日，以接待大陆旅行团知名的台湾台东县“太麻里白沙湾”餐厅被爆料，指回收剩菜再用拼盘转给后到的大陆游客团食用。

On January 8, 2013,To receive the mainland tour famous Taiwan taitung county"So the hemp, pak sha wan"Restaurant was kept,Refers to the recovery of residual reoccupy cold dish to the mainland tourists after eating group.

　　

乱象引发关注 媒体呼吁整顿改善 The mess media attention by calling for the improvement

　　大陆游客在台遭遇的上述问题，引起媒体关注。香港《大公报》刊文指，陆客个人游为两岸带来希望的同时，也为两岸的旅游安全带来挑战。个人游由于是“独来独往”，不如有领队和导游陪同的团队游安全。因此，台湾方面应切实加强旅游安全管理，而大陆游客事前也应做足功课，切勿以身犯险。如此才能开开心心出门去，平平安安回家来。

Mainland tourists in Taiwan encounter these problems,Cause media attention.Hong Kong[Ta kung pao]KanWen refers to,Lu guest personal swim for cross-straits hope at the same time,Also for cross-straits tourism security challenges.Personal swim because is"By himself",As a team leader and guides escort team swim safety.so,Taiwan should strengthen the tourism safety management,And mainland tourists prior also should do enough homework,Do not let the body make risks.So we can go out and happy,Come home in peace.

　　台湾《旺报》指出，台湾旅游设施建设和接待能力准备明显不足。该报指出，面对庞大的陆客市场，更大的隐忧是台湾旅游业者玩的削价竞争游戏。管理部门若是放任旅游业者削价竞争，必然导致降低旅游质量的结果，安全问题容易被疏忽，接待能力不足问题更加恶化，最后毁掉台湾的观光市场。

Taiwan[Popular newspaper]Pointed out that,Taiwan tourist facilities construction and reception ability is not enough preparation.The paper points out that,In the face of large land passenger market,A greater worry is Taiwan travel agencies play of price competition game.Management department if indulge travel agencies price competition,Inevitably leads to reduce the tourism quality results,Safety problems easy to neglect,Reception capacity shortage problem worse,Finally destroy Taiwan's tourism market.

　　

针对低团费导致购物安排多，该报提出建议： For the low cost lead to more shopping arrangement,The paper puts forward Suggestions:

    一，

    a,

　　大陆业者团费要在一定时间内支付台湾业者，让台湾地接社有充裕的流动资金。当然，出团社对于住宿条件、旅游车辆，可以提出更严格的条件标准。

The mainland companies in a certain time cost payment companies in Taiwan,Let Taiwan DeJieShe have ample liquidity.Of course,The group club for accommodation/Tour vehicles,Can put forward the more strict standard conditions.

　　二，

two,

　　台湾接待旅行社要将表定行程送观光部门存查，旅客返前的满意度调查应由观光部门收取，而不是由业者自己调查。各县市消保官应主动调查陆客购物景点，建立固定调查机制，以公权力介入价格评定，尤其要认真取缔以假乱真、低价高卖行为。

Taiwan reception travel service will send sightseeing trip schedule for the department,Passengers should be back before the satisfaction survey by the tourism department charge,Not by companies themselves survey.Various counties city disappear is protected officer shall actively survey land guest shopping attractions,The establishment of fixed investigation mechanism,With public power intervention price evaluation,Especially serious clamp down on the real thing/Low and sell high behavior.

　　三，

three,

　　两岸观光管理单位协商自由行开放人数或直航航班时，应合作建立实时客诉机制，并向媒体公布案例，对于延缓付款的出团社予以惩罚，或对强制购物地接社罚款，让旅客以市场力量排除害群之马。

The tourism management unit consultation free line open number or the direct flights,Should establish real-time customer complaint mechanism,And to the media published case,To suspend payment out group club to be punished,Or to forced shopping DeJieShe fines,Let the passenger market power to reject a black sheep in every flock.

　　两岸合作解决有关问题的呼声也出现。《旺报》认为，随着陆客团体旅游市场竞争加剧，观光质量走向两极化，两岸旅行业者的质量、管理与诚信问题，恶果却由观光客承担，对此，两岸应携手解决。

Cross-strait cooperation to solve the problem of voice also appears.[Popular newspaper]think,Along with the land guest group tourism market competition,Tourism quality to polarization,The quality of the travel agents/Management and integrity problem,But the consequences for tourists,this,The solution should be hand in hand.

　　《大公报》指，两岸的旅游主管部门至少有两点可以配合改善。其一是丰富在大陆宣介的台湾旅游相关信息，包括酒店航班预订、相关景点、交通等信息查询，以便于陆客出行前做“功课”。其二是陆客返回后的意见征集沟通，及时了解不足加以改善。

[Ta kung pao]Refers to,On both sides of the competent department of tourism at least two can cooperate to improve.One is rich in the mainland XuanJie Taiwan tourism related information,Including hotel flight reservation/Related sites/Transportation information query,In order to land the guest before travel"homework".Secondly, land guest return for the opinions of the communication,Lack of understanding in time to improve.

　　

台湾方面推出措施改进 效果待观察 Taiwan introduced measures to improve effect to be seen

　　面对大陆游客在台遇到的乱象，游客的权益该如何保障？台湾相关部门对此已经日渐重视，出台一些措施。

In the face of the mainland tourists in Taiwan with the mess,The rights and interests of tourists how to guarantee?Taiwan related departments have become increasingly pay attention to this,Issued some measures.

　　台湾海峡两岸观光旅游协会会长谢谓君此前曾表示，目前两岸旅游交流已不存在任何障碍，今后在旅游客流不断增长同时，游客权益有效保障应更加受到关注，游客增长与游客权益并重，以推动两岸旅游永续发展。

The Taiwan strait tourism association "xie jun had earlier said,At present cross-strait tourism exchange already there are no obstacles,In the future tourism passenger growth at the same time,Visitors to the effective protection of rights should be more attention,Tourists growth and tourists pay equal attention to rights,In order to promote the sustainable development of tourism.

　　2011年8月，台湾观光事务主管部门已经联手旅游业界推出5项具体措施，“以导正陆客观光市场稳健发展”。5项措施包含：加重对违规违法业者的处分，规定合理最低接待费用每人每夜平均60美元，加强稽查及鼓励检举，严格落实组接团社合同范本，台湾旅行业品质保障协会落实购物保障制度。

In August 2011,The Taiwan tourism affairs authorities to travel industry has launched five specific measures,"To guide is land objective light market steady development".The five measures include:Add to illegal illegal operators penalty,Provisions of the lowest reasonable reception cost per person per night average sixty dollars,To strengthen the inspection and encourage report,Strictly implement the group formed social contract template,Taiwan travel industry association of quality guarantee carry out shopping security system.

　　近日，台旅会北京办事处又全力推出6大保障措施，“住宿有保障”、“餐食有保障”、“观光有保障”、“乘车有保障”、“无购物压力”、“无自费活动”等，强调赴台旅游高质量行程，加速陆客赴台游的升温。

recently,Taiwan trip will Beijing office and introduced to six safeguard measures,"Accommodation is guaranteed"/"Meals is guaranteed"/"Sightseeing is guaranteed"/"Ride is guaranteed"/"No shopping pressure"/"No at one's own expense activity"etc,Emphasize to the Taiwan tourism high quality stroke,Accelerate land guest to Taiwan tour of warming.

　　大陆方面也正视赴台游存在的问题。国务院台办发言人范丽青去年6月在例行发布会上曾表示，自从开放大陆居民赴台旅游以来，旅游主管机构一直是秉持“数量与质量并进，质量更重要”的原则，先后出台了很多项管理办法和规章制度，来加大对赴台旅游市场的监管。

The continent also face to the table swim problems.A spokesman for the state council TaiBan FanLiQing last June in routine conference has said,Since the open to the mainland residents to Taiwan since tourism,Tourism authority has been uphold"With quantity and quality,Quality is more important"principle,Has issued a lot of item management measures and regulations,To strengthen the supervision of the tourism market in Taiwan.

　　范丽青称，对台湾有关方面积极维护赴台旅游品质的做法表示欢迎，希望两岸旅游主管部门继续加强合作，切实落实《大陆居民赴台湾旅游团队组接团社合作合同要点》，进一步加大市场监管力度，积极推动赴台旅游市场健康有序发展，以造福两岸同胞。

FanLiQing says,In Taiwan the active maintenance to Taiwan tourism quality welcome it,Hope cross-strait tourism departments continue to strengthen cooperation,Earnestly implement[The mainland residents to Taiwan tour group formed group club cooperation contract points],To further increase the market supervision dynamics,Actively promote Taiwan tourism market to the healthy and orderly development,In order to bring benefit to the compatriots on both sides.

　　《人民日报》刊文关注到，台湾相关部门出台多项措施，遏止大陆游客到台湾以购物为主导的市场乱象，包括规范旅行社安排大陆观光团到品质优良的购物店，如出现购物商店高价“坑 杀”大陆游客或长时间留置旅客等不当行为，将处罚旅行社等这已经不是台湾主管部门第一次就此问题推出规范措施了，显然，问题没有解决或缓解。

[People's Daily]KanWen attention to,Taiwan related department issued a number of measures,Stopping mainland tourists to Taiwan to shopping as the leading market the mess,Including standard travel arrangements mainland tourist party to quality shopping store,If there is a shopping store high prices"Pit kill"Mainland tourists or long time remaining passengers and other improper behavior,Punishment will travel agency etc. This is not the first time the department in charge of Taiwan on the issue out of the standard measures,obviously,No problem to solve or alleviate.

　　由此看来，要彻底解决赴台游存在的一些问题，还需要进一步采取更多更为有效的措施。不过，赴台游存在的问题并不能阻挡赴台游日渐热络的趋势。

So it,To completely solve swim in Taiwan there are some problems,Still need to take further more more effective measures.but,To the table to swim the problems and can't stop to table swim increasingly growing trend.

　　台湾开放陆客赴台观光以来，人数不断攀升。台湾有关部门最新数据显示，去年赴台的陆客总人数达到223万多人，比起2011年多了将近5成，未来台湾倾向开放更多陆客赴台自由行，这样的数字估计还会持续增长。

Taiwan open land guest to visit Taiwan since,Increasing number.The relevant departments of the Taiwan new data shows,Last year to the table land guest total reached more than 2.23 million people,More than 2011 nearly 5 into,The future tendency of Taiwan open more land guest to the table free line,Such estimates will be sustained growth.

　　大陆海峡两岸旅游交流协会(海旅会)的最新数据则显示，2012年大陆赴台游客突破197万人次，同比增长57.58%，再创历史新高。

The mainland across the Taiwan strait tourism exchange association(The sea journey will)The latest data show,In 2012 the mainland tourists to Taiwan breakthrough 1.97 million people,Year-on-year growth of 57.58%,Hit a record high.

　　另据台湾相关部门统计，大陆赴台游客占台湾入境旅游总人数的比例已升至约36%，市场份额比排名第二的日本市场高出近15个百分点，大陆稳居台湾第一大入境客源市场。

The other relevant departments to statistics according to Taiwan,The mainland tourists to Taiwan Taiwan accounted for the proportion of the total number of inbound tourism has risen to about 36%,The market share of the Japanese market than second nearly 15% higher,The mainland in Taiwan's first big tourist market entry.