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携程发布2013年春节机票防骗手册--亲稳网络舆情监测室
2013-01-29

  距离2月9日开始的2013年春节假期,时间只剩半个月了。春节旺季机票诈骗案层出不穷,要买到价格合适的票固然难,要安全的买到机票更难。根据中国航空运输协会的调查,具备工商营业执照和专业资质认证的正规机票代售点仅占所有代售点的1/10,随着互联网的盛行与国人休闲旅游意识的高涨,诈骗危机的危害也越为强烈,国内最大的在线旅行服务公司携程的机票专家为您揭露几个常见的诈骗陷阱,并教您如何彻底防范、安全购票。

Distance on February 9, 2013 to the Spring Festival holiday,Time only half a month.The Spring Festival season ticket fraud emerge in endlessly,Get to the right price ticket is difficult,Want to be safe to buy the ticket.According to the China air transport association survey,Have commerce business license and professional qualification authentication of the normal ticket DaiShouDian only accounts for 1/10 of all DaiShouDian,With the popularity of the Internet and the upsurge of Chinese leisure tourism consciousness,Fraud crisis and the harm for the strong,The nation's largest online travel service company electronic ticket experts for you reveal several common fraud trap,And teach you how to completely prevent/Safety tickets.

  

骗术一:透过ATM骗取订购机票费用 Legerdemain one:Through ATM diddle order ticket cost

  【案例】

[case]

  广州陈女士通过搜索引擎里看到了一个机票销售网站,填写订票信息后,一位自称广州亚洲航空员工的女性,打了陈女士的手机,告知机票已成功订购,并要求陈女士补汇款。最后,对方来电说要退回第一笔机票钱,让陈女士拿着银行卡去ATM机接收,于是小陈按照对方的指示,在ATM机上一步步操作,当对方告诉他输入“退款代码”时,陈女士顺从地按下了03456789,随后,她的三万多元存款瞬间转到了对方的账户。当陈女士查询卡内余额时,才知道上当受骗。

Guangzhou ms. Chen through search engines to see a ticket sales site,Fill in the booking information,A purported guangzhou Asian airline employees of women,Hit ms. Chen's mobile phone,Inform the ticket has been successfully order,And ask ms. Chen for remittance.finally,Call each other to say to want to return the first pen ticket money,Let ms. Chen took the bank card to receive ATM machine,In accordance with the instructions of the other party and Chen,In the ATM machine operation step by step,When the other party told his input"Refund code"when,Ms. Chen obediently press 03456789,then,Her thirty thousand yuan deposit instantly turned to the other side of the account.When ms. Chen ZhaXunKa when in balance,Just know be deceived.

  【防范法】

[Prevention method]

  一般来说,诈骗业者会在网站刊登低价,以诱导消费者购买机票,再透过消费者输入留存的信息,以各种的方式手段,诱骗消费者到ATM机转账。携程机票专家提醒消费者,在机票的ATM诈骗中,航空公司的支付多属网上支付与电话支付,只要是要求顾客用银行卡直接汇到银行账户的,多半是黑代理。携程建议您,购买机票时要尽量选择知名机票预订渠道购票,比如,携程旅行网官方订票网站是www.ctrip.com。

Generally speaking,Fraud companies will be in the website published at a low price,In order to induce consumers to buy the ticket,Then through the consumer input retained information,With all sorts of ways,Enticing consumers to the ATM machine transfer.Electronic ticket experts remind consumers,Ticket in the ATM in the fraud,Airlines are to pay online payment and phone payment,As long as it is for customer directly by bank to bank account,Mostly black agency.Ctrip suggest you,Purchase tickets to try to choose well-known ticket booking tickets channels,Such as,Ctrip official booking web site is www.ctrip.com.

  

骗术二:改签机票也被骗 Legerdemain 2:Endorse the ticket was also cheat

  【案例】

[case]

  消费者刘先生在五一期间订购了机票,由于行程改期,刘先生上网搜索航司的客服电话,并依照网页搜索出现的“400”开头电话号码拨打到航司客服中心办理改签,接电话的男子自称客服,他在详细询问了刘先生的身份及机票信息后,表示改签机票需再补差价,并嘱咐刘先生到ATM转账,在输入了对方提供的所谓"航司"账户号码后,男子要求刘先生输入以“29”开头的六位数字 “代码”。然而,完成一切操作后,他发现不但退改签没有成功,客服电话也无法打通。刘先生到银行查询才知道,近20万元存款也已不翼而飞。

Mr Liu in consumers during May Day ordered tickets,Because of change the date,Mr. Liu Internet search navigation company's customer service telephone,And in accordance with the web search appear"400"Beginning to telephone number dialed navigation company customer service center for upgrade,Pick up the telephone man claiming to customer service,He ask for details of the Mr. Liu's identity and ticket information,Said ticket need to endorse the difference,And charged Mr. Liu to ATM transfer,The input of the other to provide a so-called "navigation company" after the account number,Man liu requirements input"and"The beginning of six figures "code".however,Complete all operations,He found that not only 34 back without success,Customer service telephone also can't get through.Mr. Liu to bank inquires the know,Nearly 200000 yuan deposit has also disappeared.

  【防范法】

[Prevention method]

  透过搜索引擎查询机票销售网站的客服电话虽然方便,但不一定都是真的。携程专家提醒您,近来机票诈骗的陷阱已不再那么显而易见,而是设置在消费者容易忽略的地方。消费者若要退票或改签,必须拨打航空公司的官方客服电话询问,若在携程等正规销售渠道购票,亦可咨询原购票代理,不要深信来路不明的客服电话。

Through the search engine air ticket sales website customer service telephone while convenient,But all is not true.Ctrip experts remind you,Recently the ticket fraud trap is no longer so obvious,But set in consumer easy to ignore the place.If you want to refund or endorsed to the consumer,Must call the airline's official customer service telephone enquiries,If in the regular sales channels, such as electronic tickets,The attachment can be consulting agency,Don't believe that silly customer service telephone.

  

骗术三:透过山寨网站骗取订票费用 Legerdemain 3:Through the stronghold website diddle booking fee

  【案例】

[case]

  杭州的张女士因旅游需要,通过搜索引擎搜到一家“携成网”,告知杭州飞往乌鲁木齐的航班,可以购买到特价机票,只需1410元,比近2000元的市价低上许多。并要求通过网银转账的方式给对方的账户里汇入1410元再出票。张女士汇款后没有任何进一步信息,这才发现自己被骗了。

Hangzhou's ms. Zhang for travel needs,Through the search engine search to a"Join into the net",Inform hangzhou to urumqi flights,Can buy tickets on sale,Only 1410 yuan,Nearly 2000 yuan more than the market price low in many.And demand through the net transfer way to the other side of the account into 1410 yuan to the issuer.Ms. Zhang after remittance without any further information,It found that she had been cheated.

  【防范法】

[Prevention method]

  山寨网站一般会做到至少首页和航空公司官网雷同,让消费者难以分辨,只是点开链接后,可能会用提醒或是其他方式,将消费者导入ATM诈骗。携程专家提醒广大消费者,山寨网站主要透过搜索引擎上搜索出现,由于山寨网站可能透过购买旅游关键字广告与搜索引擎优化增加曝光率,因此也可能在搜索排行中靠前。携程提醒您,购票时一定要注意识别官方网址,如携程的官方订票网站只有www.ctrip.com。

The stronghold website usually do at least home page and airlines similar's official website,Let the consumer is difficult to distinguish,Just point to open after the link,Might use remind or other ways,Will consumers into ATM fraud.Ctrip experts remind the vast number of consumers,Through the fortress web site search engine search appear,Due to the stronghold sites may through purchasing tourist keyword advertising and search engine optimization increase exposure rate,So may also in the search rankings in the front.Ctrip remind you,When buying tickets must pay attention to identify the official web site,Such as electronic official booking website www.ctrip.com only.

  

骗术四:透过假行程单骗取费用 Legerdemain 4:Through the false itinerary diddle cost

  【案例】

[case]

  小李在某网站上购买直飞北京的1580元全价机票,付款后行程单上所显示的票价也为全价;后来小李由于行程更改,致电航空公司要求改签机票时,却被告知他实际上购买的是低价机票,售出票价为3折的480元,且此类机票规定"不得更改、不得签转"。更惨的是,当他向单位的财务报销时,财务不同意报销,因为财务在验真行程单的信天游网站,找不到符合要求的行程单/凭证信息。

Xiao li in a site for a direct flight to Beijing 1580 yuan full price tickets,Payment itinerary shown on the ticket price for full price;Then xiao li because of change,Call the airline ticket for the upgrade,But was told that he actually buy is low ticket,Ticket sold for 480 yuan 3 fold,And this kind of ticket regulation "not allowed to change/Not endorsement".The worst is that,When he to the unit when financial reimbursement,Financial don't agree to submit an expense account,Because financial in test really itinerary of XinTianYou website,Can not find to meet the requirements of itinerary/certificate information.

  【防范法】

[Prevention method]

  为什么机票可以使用,行程单却是假的?这是因为部分代理为了获得更高的利益,用造假行程单的方式修改了机票价格,比方说代理收取客人全价费用,但却向携程等正规渠道购买三折机票。由于低价票的退改签限制严格,这就会造成虽然消费者可顺利登机,但若临时想改签,就有可能因无法改签而须重新购票;而行程单是假的,自然也无法报销,徒增困扰。携程专家提醒您,必须是要有如同携程这类资质代理商,具备《机票代理销售经营许可证》和工商管理部门核发的营业执照两个许可证才能开始卖票与打印行程单。

Why the ticket can be used,Itinerary is false?This is because part of the agency in order to obtain more benefits,Used false itinerary way to modify the ticket price,For instance agents collect guest complete cost,But to those who hold regular channels such as buying thirty percent ticket.Due to the low price ticket back upgrade strictly,This can cause although consumer can smooth boarding,But if temporary want to upgrade,It is possible to unable to upgrade and shall purchase again;And itinerary is false,Nature also cannot submit an expense account,Spurt trouble.Ctrip experts remind you,Must be to have such as electronic agent qualification,have[The ticket agent sales business licenses]Administrative departments of industry and commerce business license granted by two license can begin ticket and print itinerary.

  

骗术五:贩卖特殊客票骗取差价费用 Legerdemain five:Selling special ticket diddle spread cost

  【案例】

[case]

  由乌鲁木齐前往郑州的许女士,由于春运返乡机票紧张,透过当地住处附近一间代理,购买南航机票,付款后取得的行程单也貌似正常。不过当她1月15日到达机场,拿到登机证后,在登机口办理登机手续时,南航的工作人员告诉她,她购买的是军残票,需要出示军残证才能正常乘机。许女士生气的当场投诉南航,但经由查证后许女士才知道,代理竟然将军残客票以一般票的方式卖给了她,最后许女士在售票处重新购买全价票才得以登机返乡。

From urumqi to zhengzhou of ms xu,Due to the Spring Festival transportation ticket nervous,Through the local drive around a agent,Buy China southern airlines ticket,Payment made itinerary also seemingly normal.But when she arrive at the airport on January 15th,After get your boarding pass,At the boarding gate check in,China southern airlines staff told her,She buy is army residual ticket,Need to show your army residual card to normal flight.Make woman angry complaints on the China southern airlines,But after verification by ms xu didn't know,Agency should general residual ticket to general tickets sold her way,Finally make woman in the ticket office to buy full fare to the board.

  【防范法】

[Prevention method]

  根据规定,军残、警残等特殊旅客虽可享受优惠的特殊票,但必须要有官方的身份证明才能登机,并且仅限少数指定代理处才能购买。部分黑代理受利益驱使,可能会谎称没有折扣票,将军残客票以全票的价钱卖给消费者,这在机票紧张时期最容易发生。携程专家提醒广大消费者,春运机票一票难求,一旦所买的票出了问题,赔钱事小,延误行程事大。因此,携程建议您,一定要通过正规的官方销售渠道购买客票,以防万一。

According to the regulation,Army residual/P residual and other special passenger can enjoy preferential though special ticket,But must have the official proof of identity to boarding,And only for a few specified agency can buy.Part of the black agency by incentive,May be that no discount,The general residual ticket to full fare price sold to consumers,In the period of ticket tension is most likely to happen.Ctrip experts remind the vast number of consumers,Travel ticket one ticket is hard to find,Once I buy ticket out of the question,Loss small things,Delay stroke things big.so,Ctrip suggest you,Must through formal official sales channels to buy a ticket,Just in case.



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