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国家旅游局发警示:年末警惕旅游券背后陷阱--亲稳网络舆情监控室
2013-01-29

  记者从国家旅游质监部门获悉,今年春节前夕,游客投诉旅游券问题较为集中。在此国家旅游质量监督管理所特向广大游客发布警示:警惕旅游券背后陷阱。

Reporters from national tourism qualitative inspect branch that,On the eve of the Spring Festival this year,Tourists complain travel ticket problems are concentrated.In the national tourism quality supervision and management to the tourists, issued warning:Alert travel ticket trap behind.

  岁末年关正是商家的打折促销进行时,今年不少商家瞄准市民的强烈出游愿望,将免费旅游券、超值旅游券作为了活动促销纪念品。

At the end of the year it is the business of discounts and promotions,This year, many businessmen aimed at people's strong desire to travel,Will free travel ticket/Overflow travel ticket as the activity promotion souvenirs.

  王女士前不久参与了某家电品牌推出的买家电赠送价值3980元的港澳4天3夜双人游贵宾券活动。此券由名为“中国深圳国际旅游集团”主办,券面信息显示持券人仅需交纳港、澳导游、司机小费及港澳口岸服务费、离境税等220元,而在港澳期间的交通、住宿、餐饮、景点门票及保险费用全免。张先生夫妇觉得很划算,拿到旅游券后就报了名,按照要求时间在深圳集合。此次与他们同团的有近30名游客,手中的券有买保险赠的,有买手机赠的,有做美容赠的,但都不是在旅行社花钱参的团。

Ms. Wang recently participated in a home appliance brand launched buy home appliance present value 3980 yuan of Hong Kong and Macao four days and nights double swim VIP coupon activities.The voucher by name"China shenzhen international tourism group"host,QuanMian information display bondholders only pay port/Macao tour guide/The driver tips and Hong Kong and Macao port service charge/Departure tax is 220 yuan,And in Hong Kong and Macao during the transportation/accommodation/catering/Attractions tickets and insurance free of charge.Mr. Zhang couples feel very cost-effective,To travel ticket is applied after,In accordance with the requirements set time in shenzhen.The group with them; nearly 30 tourists,The hands of the coupons have buy insurance of the present,Have bought the phone of the present,A beauty of the present,But not in travel money joined the group.

  张先生觉得有些不对劲,这时老伴指着旅游券说:“你看,上面都写了本次活动绝无强制性消费、欺骗游客行为,肯定没事!”结果,接下来的几天行程简直是噩梦一般的遭遇:导游天天带大家到珠宝店、手表店购物;商品质次价高,同团游客不愿购买,东躲西藏地躲导游,导游就威胁辱骂;张先生夫妇已经买了5000元的商品,导游还不满意,声称不买到他满意的金额就用集装箱将游客拉到澳门去。行程结束后,张先生向旅游部门投诉。经核实,所谓“中国深圳国际旅游集团”纯系子虚乌有。

Mr. Zhang feel some wrong,Then his wife said by travel ticket:"You see,All above wrote this activity is not mandatory consumption/Cheat tourists behavior,Sure nothing!"The results,Over the next few days trip it is nightmare general encounter:Every day tour guide to take you to the jewelry store/Watch shop shopping;Commodity ZhiCiJiaGao,With group tourists want to buy,The run to avoid guide,Tour guide will threat abuse;Mr. Zhang couple have already bought 5000 yuan goods,Tour guide is not satisfied,Claims not to buy to his satisfaction with the amount of container will be tourists pulled to go to macau.After stroke,Mr. Zhang to tourism departments complaints.verified,The so-called"China shenzhen international tourism group"Pure fiction.

  春节临近,国家旅游局旅游质量监督管理所特向广大游客提出如下警示:

The Spring Festival is near,The national tourism administration of quality supervision, tourism management to the tourists it puts forward the warning:

  第一,只有正规的旅行社方可经营旅游业务,请旅游者增强风险防范意识,务必留意旅游券发行方的资质,可登录旅游行政管理部门的官方网站或向旅游部门查询。

The first,Only regular travel agency can business tourism business,Please tourists increase risk prevention consciousness,Be sure to pay attention to travel ticket issued the qualifications of party,Can login tourism administration department official website or to the tourism department inquires the.

  第二,旅游者参加旅游活动时,应当将旅游产品的品质、旅游服务质量和价格进行综合考虑,警惕以“赠送”、“低价”等为卖点的宣传招徕,以免因贪图便宜而上当受骗。

The second,Tourists to participate in tourism activities,Shall the quality of tourism products/Tourism service quality and price to go on the comprehensive consideration,Vigilance with"giving"/"low"As selling point to attract the propaganda,In order to covet is cheap and rise to the bait.

  第三,报名或接受参团服务前,旅游者一定要与旅行社签订旅游合同,对旅游起止时间、行程路线、价格、食宿、交通以及违约责任等进行约定,并由旅游者本人签字和加盖组团社公章,双方各持一份。旅游者应仔细审核合同内容,了解清楚后再签字。

The third,Registration or accept CanTuan before service,Tourists must sign a contract with the travel agency tourism,To tourism start-stop time/Travel route/price/board/The traffic and the liabilities for breach of contract, etc,And the tourists I signature and stamp ZuTuanShe official seal,Both sides each party holding one copy.Tourists should carefully review the contract content,Understand clearly before signing.

  第四,在旅游过程中,如果旅游者遇到导游误导、欺骗、胁迫其参加自费活动的情况,应妥善保管好各种证据,可向当地警方报案或在完成行程后向旅游合同签订地或者被投诉人所在地县级以上旅游局或旅游质监所、执法大队投诉。(麦子)

The fourth,In the course of travel,If tourists meet guide misled/cheating/Stress the join the optional activity,Should be properly keep all kinds of evidence,But to the local police or in complete stroke to the travel contract is signed by the complainant or at or above the county level or ZhiJianSuo tourism administration/Law enforcement team complaints.(wheat)



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