四川省成都市中级人民法院近日将该市高新区法院审结的一起出境游游客擅自脱团引发的旅游合同纠纷案,确定为示范性案例,认定出境游游客擅自脱团,旅行团终止其后续行程并送返回国不构成违约。

Chengdu in sichuan province will be the city high-tech zone to the intermediate people's court court accepted the outbound tourists deserted their group together tourism contract dispute,Determine the cases for demonstration,Outbound tourists deserted their group,Tour end its subsequent trip home and back to does not constitute a default.

　　“出国游”引纠纷 "Outbound tourism"Bring disputes

　　2010年9月,原告许某与成都一国际旅行社通过数据电文形式签订出境旅游合同,参加澳大利亚、新西兰12天散客拼团旅游活动。双方明确约定,若人数不足无法成团时,旅行社可转第三人出团；因该次申请的是ADS团队旅游签证,目的只能是旅游,参团需交旅游费用9800元及保证金两万元。不得擅自离团脱团、滞留不归等,如出现私自离团脱团等,每人每天需补交3000元,且旅游中途退(脱)团,所交团费和保证金不予退还,滞留不归或不按参团旅游计划返回国内的,客人还需承担国家相关部门办案费用、赔偿因此给旅行社造成的不利影响和实际损失等。同时还特别约定,合同一经签订,非因签证等原因不得取消参团,中途退团或延期参团,则不予退还费用。

In September 2010,The plaintiff xu through the data message form signed with chengdu international travel outbound tourism contract,Take part in Australia/12 days in New Zealand the individual spell group tourism activities.It is expressly agreed,If fewer than can't together,Travel agents can be turned to the third person out of the regiment;By the time an ADS group tourist visa applying,Purpose can be to travel,Tuxedo deposit need to pay the tour cost of $9800 and $9800.Shall not, without approval from the group to take off the ball/For no return,If appear from secretly to take off the ball, etc,Every day need to pay 3000 yuan per person,And travel halfway back(To take off)group,Pay the membership fee and security deposit will not be returned,Stranded or not according to the tuxedo no return trip back to home,Guests also need to bear the national related department the handling fee/Compensation accordingly to the adverse impact of travel agencies and actual loss, etc.At the same time also specifically agreed,Once the contract is signed,Not because of visa reasons, shall not cancel the tuxedo,Midway leave or deferred tuxedo,This will not be returned).

　　之后因参团人数不足,双方按约定转第三人北京一旅行社出团,许某也按规定由湖南到广州随团队乘机前往澳大利亚。抵达澳大利亚一机场后,许某在未告知领队及团队其他成员的情况下,便携带其所有行李擅自离开,领队及团队成员在机场等候、寻找多时亦无果。后来,第三人及当地地接社工作人员联系许某及其家属,多次要求其尽快归队并说明了脱团的严重后果。随后,许某与旅行团在约定酒店会合,后以身体不适不能随团旅游为由,请求在酒店休息。

Due to insufficient number of tuxedo,Both sides according to the agreement to the third person to a Beijing travel agency,Xu is also in accordance with the provisions, from hunan to guangzhou to fly to Australia with the team.After arrived at an airport in Australia,Xu in did not inform team leader and other team members,They carry all its luggage to leave,Team leader and team members are waiting at the airport/Looking for long also failed.later,The third person and the local DeJieShe staff contact with xu and their families,Repeatedly demanded the return as soon as possible and show a group of serious consequences.then,Xu to meet tour at the convention hotel,After citing ill can't along with the tourist group,Request at the hotel.

　　第三人北京一旅行社称,由于地接社工作人员发现许某再次离开酒店且暂时失去联系,而其根据规定将此情况报告了澳大利亚移民局后受到了警告处分。为避免更为严重的后果发生,第三人及地接社决定提前终止许某行程,将其送返回国,并由第三人垫资购买了机票。

The third person says a Beijing travel agency,Due to found xu DeJieShe staff leave the hotel and temporarily lost connection again,And the report according to the rules will this situation after the Australian immigration department has received the warning punishment.To avoid more serious consequences,The third person and DeJieShe decided to terminate xu,Its back to home,And the third person mat endowment to buy the ticket.

　　之后,许某起诉称,其自扣违约金3000元,要求成都某国际旅行社退还其团费9800元、保证金1.7万元、火车票326元,支付被弃置、擅自转团违约金各1960元。成都旅行社则反诉称,依照约定其不但不退还团费及保证金,许某还应支付回国机票款7560元及两次脱团共3天的违约金9000元。

after,Xu lawsuit,Since the buckle 3000 yuan liquidated damages,Requirements in chengdu a return the membership fee of 9800 yuan international travel agencies/Deposit of 17000 yuan/Train ticket is 326 yuan,Payment was left/Without authorization transfer penalty due to breach the $1960.Chengdu travel countersued said,It does not return the membership fee and deposit in accordance with the contract,Xu should also be paid return flight ticket is 7560 yuan and two group, a total of three days off the liquidated damages of 9000 dollars.

　　游客脱团该担责 Visitors to take off the mass of the liability

　　该案在审理过程中,高新法院就境外旅游的相关问题向四川省旅游局进行咨询了解得知,我国旅行社组织国内游客赴境外旅行时,游客脱团、脱逃、滞留对旅行社的负面影响极大,尤其是游客脱逃并滞留未归的,旅行社除了会被相关部门处以高额罚款外,还会受到我国行政主管部门的严厉处罚,甚至会被吊销旅行社的出境旅游经营权,而现实中该经营权的取得难度较大。

The case at the trial,High court related problems to the sichuan provincial tourism administration of the outbound tourism consulting understanding,China's travel agencies organize domestic tourists to travel outside the territory of China,Visitors to take off/To escape/Stranded in the negative effect to the travel agency is great,Especially for tourists to escape and did not return stranded,Travel in addition to a high fine will be related department,Will be severely punished by the administrative department in charge of,May even be revoked outbound tourism travel agencies in China,And the management made difficult in reality.

　　法院认为,原被告双方签订的出境游合同合法有效,成都旅行社也不存在擅自转并团行为。而ADS签证明确规定出境目的是旅游,对游客不得擅自离团、脱团、滞留不归等,不但我国及澳方两国相关法规都明令禁止,且对游客滞留不归还有更为严厉的处罚措施,许某在合同签订及获取签证时均得到了明确告知。

The court said,Using the outbound travel contract signed by both parties legal and valid,Chengdu travel agency does not exist without authorization transfer and group behavior.The ADS visa stipulates clearly the purpose is to travel abroad,Shall leave the group of tourists/To take off the ball/For no return,Not only in China and Australia laws between the two countries are banned,And for tourists stranded measures are not returned to a more severe punishment,Xu were received at the time of contract signing and obtaining a visa told.

　　许某虽称其脱团是为探望在澳读书的表妹,但其在申请签证时并未按规定如实告知其在澳有亲属,姑且不论其对此是否构成了隐瞒,其在澳语言不通、环境不熟,于情于理要见其表妹,也应由其表妹前来与许某见面更为恰当。许某的行为足以让人对其赴澳目的产生合理怀疑。且许某在行程伊始即出现了严重脱团的违约行为,而此后行程一直处于境外,不可控之因素极多,因此第三人及地接社购买机票送许某回国的行为是适当的,且并未违反相关法律法规的规定。

Although xu said it was off to visit my cousin study in Australia,But its when applying for a visa is not in accordance with the provisions, truthfully inform the have relatives in Australia,Whatever it is constitutes the hide,The language in Australia/Conditions are not ripe,To love to manage to see her cousin,Also should be by her cousin to come to meet with xu is more appropriate.Xu behavior is enough to let a person have reasonable doubt on its purpose to Australia.And xu created serious take off on schedule at the beginning of the group's default behavior,And since then has been in the overseas trip,A lot of uncontrollable factors,So the third person and DeJieShe buy airline tickets to send home xu's behavior is appropriate,And not in violation of the provisions of the relevant laws and regulations.

　　法院考虑到民事责任应以补偿功能为主、惩罚功能为辅,该案已认定旅行社不构成违约,许某将承担不予退还团费及保证金的违约责任,而旅行社又未能证明其实际损失大于上述金额等,故对旅行社反诉请求不予支持,遂作出判决,依法驳回许某、旅行社的起诉、反诉诉请。

The court should take into account the civil liability for compensation function is given priority to/Punishment function is complementary,The case has been decided that the travel agency does not constitute a default,Xu will bear the liability for breach of contract will not be returned membership fee and deposit,And travel agencies failed to prove that the actual amount is greater than the losses, etc,So the counterclaim request of travel agencies is not support,Then make a decision,In accordance with the rejected xu/Travel agency of the prosecution/Counterclaim filed for.

　　宣判后,双方均未提出上诉。

After the verdict,Both sides did not appeal.

地接团：乌镇千岛湖3日游

To group:Wuzhen thousand island lake. 3

￥

RMB630 630起

since

• ￥

  RMB4800 4800起

  since

  【凤凰国旅】柬埔寨吴哥3晚5天团队游
• [Phoenix CITS]Cambodia's Angkor Wat 3 5 days late swim team

• ￥

  RMB5780 5780起

  since

  【捷达旅游】奢华普吉4晚6日团队游
• [Jet travel]Luxury phuket 4 6 night swim team

• ￥

  RMB3380 3380起

  since

  【捷达旅游】非凡升级版泰国6日团队游
• [Jet travel]Special upgrade Thailand 6 swim team

• ￥

  RMB4380 4380起

  since

  【众信旅游】韩国民俗 釜山安东庆州首尔5日
• [The letter to travel]5, Seoul folk busan Anton gyeongju

• ￥

  RMB6680 6680起

  since

  【凤凰国旅】清明狂欢！清曼芭提雅9日大暴走
• [Phoenix CITS]Qingming festival carnival!Qing, pattaya 9 big outbreak

• ￥

  RMB7788 7788起

  since

  【途牛旅游网】北京出发 迪拜阿布扎比6日游
• [Way cattle travel network]Beijing in dubai, ABU dhabi. 6

• ￥

  RMB11600 11600起

  since

  【众信旅游】丛林猎奇 南非太阳城8日尊享之旅
• [The letter to travel]Jungle in South Africa to see sun city 8, honour enjoy trip

酒店最销魂的床

Hotel is the most amazing bed

日本人眼中的中国游客

Japan in Chinese tourists

虚无缥缈的不只有雾霾

By not only mist haze

全球神秘蛇文化

Mysterious snake culture around the world