刚刚过去的“五一”小长假又掀起了一股国人旅游的热浪。3天时间，仅北京市就接待旅游者497万人次，同比增长5.1%；旅游总收入19.87亿元，同比增长10.6%。

Just the past"The May Day"Small long holiday and an American tourist in the heat.3 days time,4.97 million tourists from reception in Beijing alone,Up 5.1% from a year earlier;Tourism revenues of 1.987 billion yuan,Up 10.6% from a year earlier.

　　然而，在旅途中，除了欣赏美景、放松心情，还有可能遭遇强迫购物、维权难等闹心事。刚刚出台的旅游法，为整治旅游行业乱象提供了法律依据。

however,During the journey,In addition to enjoying the nice view/Loosen the mood,Are likely to encounter forced shopping/And rights of all of the things.Just put the tourism law,Chaos for realignment of tourism industry has provided a legal basis.

　　

旅游者投诉索赔有了法律依据 Tourists claims have legal basis

　　【案例】南京小伙李某报团准备到杭州游玩，却在途中出了车祸。当李某向旅行社要求赔偿时，被几方踢起了皮球：旅行社称，车不是他们开的，而且旅游团已经转包给了地接社，不应赔偿；地接社称，李某并未与他们签订合同，损失不该由他们承担；客运公司称，伤者是在旅游时出的事，应该找旅行社索赔。李某索赔无门，只能将两家旅行社都告上了法庭。

[case]Nanjing man li mou to going to visit hangzhou,But on the way out of the car accident.When li mou demand compensation from the travel agency,By a few kicks the ball:Travel agency said,Wasn't their car,And tour groups have to subcontract the DeJieShe,Should not be compensation;DeJieShe said,Li mou does not sign a contract with them,Loss should not be borne by them;Passenger transportation company said,The wounded is happened during travel,The claim should find a travel agency.Li mou claim except,Can only be sued both travel agencies.

　　【条款】第七十一条：由于地接社、履行辅助人的原因导致违约的，由组团社承担责任；组团社承担责任后可以向地接社、履行辅助人追偿。

[Terms and conditions]Article seventy-one.:Due to the DeJieShe/The reason why perform auxiliary lead to default,By ZuTuanShe assume responsibility;Can ask DeJieShe after ZuTuanShe assume responsibility/Performance of the aided person liable.

　　由于地接社、履行辅助人的原因造成旅游者人身损害、财产损失的，旅游者可以要求地接社、履行辅助人承担赔偿责任，也可以要求组团社承担赔偿责任；组团社承担责任后可以向地接社、履行辅助人追偿。但是，由于公共交通经营者的原因造成旅游者人身损害、财产损失的，由公共交通经营者依法承担赔偿责任，旅行社应当协助旅游者向公共交通经营者索赔。

Due to the DeJieShe/The reason why perform auxiliary personal injury caused by tourists/Loss of property,Visitors can ask DeJieShe/Performance of the aided person shall bear the liability for compensation,Also can ask ZuTuanShe shall bear the liability for compensation;Can ask DeJieShe after ZuTuanShe assume responsibility/Performance of the aided person liable.but,Tourists personal injury due to the cause of the public transport operators/Loss of property,By the public transport operator shall bear the liability for compensation according to law,Travel agencies shall assist the tourist to public transport operators claim for compensation.

　　【解读】游客投诉难、索赔难一直是旅游活动中最为社会公众诟病的问题。当旅游者在旅游途中与旅行社发生纠纷，或者发生人身、财产损害，要求赔偿时，旅行社往往以各种理由推诿、拒绝。而游客要么因为身在人生地不熟的异地他乡，只好忍气吞声了事；要么就是被组团社、地接社、履行辅助人等法律名词绕得晕头转向，找不到索赔对象；一些敢于维权的游客被旅行社单方面抛弃甚至遭遇暴力行为。

[Interpretation of the]Tourists complain hard/Claims to have been the most public of issues in the tourism activities.When the tourists on the tourism and travel agencies involved in a dispute,Or personal/Property damage,When ask for compensation,Often travel in all sorts of reason to shuffle/Refused to.The visitors or because total strangers in strange land,Had to suffer indignities without protest;Either be ZuTuanShe/DeJieShe/Fulfil the legal nouns such as auxiliary people around,Can't find the claim object;To the rights of tourists travel agency unilaterally abandoning or violence.

　　“从中国旅游研究院发布的全国游客满意度调查情况看，对旅游投诉处理的满意度水平总体仍然较低，不满意的事项集中在旅游投诉的便捷程度上。因此，旅游法在制度层面上对此进行了完善。”上海师范大学旅游学院旅游法研究中心主任王玉松表示，旅游质量监督管理机构还仅限于受理对旅行社或导游人员的投诉，众多散客的投诉则被分流于景区、消费者保护组织、工商部门等相关部门受理。旅游法明确规定，政府应当设立统一的旅游投诉受理机构，接到投诉后，应当及时进行处理或者移交有关部门处理。这不仅方便了游客的投诉，而且也提高了处理投诉的力度和效率。

"From the China tourism academy released by the national tourist satisfaction investigation,On tourist complaints handling overall satisfaction level is still low,Not satisfied with the focus on the convenience degree of tourist complaints.so,Proposals on the system level has improved."Shanghai normal university institute of tourism supply, director of the center for Wang Yusong said,Tourism quality supervision and administration institution of travel agency or tour guide personnel is limited to accept complaints,Many individual complaints are diverted to scenic spots/Consumer protection organizations/Industrial and commercial department and related department to accept.Proposals that clear,Government should set up unified tourist complaints an accepting institution,After receiving complaints,Shall be disposed or handed over to the related departments to deal with.This is not only convenient for tourists' complaints,But also improve the strength and efficiency of dealing with complaints.

　　“目前，无论是旅游质监机构还是消费者保护组织，对相关旅游投诉的处理方式主要是调解。但由于缺乏法律强制力，调解的权威性和约束力都很有限。”王玉松建议，应当在旅游法的基础上，深入研究完善和规范旅游投诉的处理制度。

"At present,Both tourism quality supervision institutions and consumer protection organizations,The related tourist complaints handling mainly mediation.But because of the lack of legal force,Mediation is limited authority and binding."Wang Yusong advice,Should be on the basis of proposals,In-depth study to perfect and standardize the tourist complaints handling system.

　　

“零负团费”不再是暴利保护伞 "Negative zero inclusive-fee"Is no longer a windfall

　　【案例】“900元昆明、大理、丽江双飞六日游，只有3个购物点，绝不强迫消费。”面对诱人的广告，浙江的张某立即就报了名，为了保险起见，他还与旅行社签订了合同。

[case]"900 yuan in kunming/Dali/Lijiang tour of six days,Only three shopping,Never forced consumption."In the face of attractive advertisements,Zhang immediately applied in zhejiang province,To be on the safe side,He also signed contracts with travel agencies.

　　然而，当飞机落地昆明，一切都变了样。旅行团坐着大巴车赶到丽江，风景还没看到，又被拉回了昆明，购物行程也由此拉开序幕。螺旋藻、银器、翡翠玉器、茶叶店、精油店……合同上白纸黑字的“3个购物点”愣是变成了10来个。

however,When the plane landed in kunming,Everything is changed.Sleeps upon the coach travel to lijiang,Haven't seen scenery,And has been back to kunming,Shopping trip has started.spirulina/The silver/Jade jade/Tea shops/Essential oil shop……The contract in black and white"Three shopping"Leng into up to ten.

　　导游还约谈了几位不买的游客：“你们怎么能这样？还有一些购物点，你们不买东西，就别想回去！”就这样，6日游变成了6日购，全团26人消费总额超过20万元。

The guide also interviewed the few visitors don't buy:"How could you?There are also some shopping,You don't buy anything,Don't want to go back!"In this way,6, swam into a 6,The group 26 people have been spending more than $200000.

　　【条款】第三十五条：旅行社不得以不合理的低价组织旅游活动，诱骗旅游者，并通过安排购物或者另行付费旅游项目获取回扣等不正当利益。

[Terms and conditions]Article 35.:Travel agencies shall not unreasonable low price group tourism activities,Lure tourists,And arrange shopping or pay separately by tourism projects get kickbacks and other improper benefits.

　　旅行社组织、接待旅游者，不得指定具体购物场所，不得安排另行付费旅游项目。但是，经双方协商一致或者旅游者要求，且不影响其他旅游者行程安排的除外。

Travel agency/Reception of tourists,Shall not designate specific shopping places,They shall not be arranged to be tourism projects.but,Or tourists requirements upon the consensus of both parties through consultation,And does not affect other tourists travel arrangements.

　　发生违反前两款规定情形的，旅游者有权在旅游行程结束后三十日内，要求旅行社为其办理退货并先行垫付退货货款，或者退还另行付费旅游项目的费用。

Happened in violation of the provisions of the preceding two paragraphs,Tourists shall have the right within 30 days after the end of the trip,Requires a travel agency to deal with return and for its first paid return payment for goods,Or refund the cost of the separately pay for tourism projects.

　　【解读】“零负团费”不仅扰乱了正常的旅游市场秩序，而且旅行社以低价揽客后大肆宰客，严重侵害了旅游者的合法权益。

[Interpretation of the]"Negative zero inclusive-fee"Not only disrupted the normal order of tourism market,At a low price and travel after USES rip off,Serious infringement of the legitimate rights and interests of tourists.

　　对待“零负团费”，旅游法采取了“零容忍”的态度。北京春秋旅行社总经理杨洋认为，旅行社的短期行为、旅游者图便宜、社会诚信体系不健全，都是“零负团费”存在的重要原因。北京忠悦国际旅行社部门经理王文忠认为，一些旅行社为获取利润，将旅行团层层承包，或者将旅行社业务经营许可证出租、出借给一些没有资质的“黑旅行社”甚至个人，也是“零负团费”的原因之一。

treat"Negative zero inclusive-fee",Proposals adopted"Zero tolerance"The attitude of the.Yang Yang, general manager of the spring and autumn travel agency in Beijing,Travel agency's short-term behavior/Tourists pursue cheap/Social credit system is not sound,Are all"Negative zero inclusive-fee"There is an important reason.Beijing zhong yue international travel agency managers think king.l.why positive psychology is necessary,Some travel agencies for profit,Will tour group layers of contracting,Or to rent out travel agency business license/Out on loan to some not qualified"The black travel agency"Even individuals,Is also a"Negative zero inclusive-fee"One of the reasons.

　　国家旅游局副局长杜一力表示，旅行社以低价招徕旅游者，再通过诱骗、欺骗的方式强迫消费者进行消费，旅游法针对这一问题采取标本兼治的做法，有针对性地要求旅行社不得以不合理的低价组织旅游活动，不得诱导、诱骗消费者，不得指定具体的消费场所，不得强迫购物，同时也对导游和领队以及其他的经营者提出了一系列的“禁令”。“这些条款明确了低价招徕，然后通过强迫购物等不恰当途径获取利益的经营行为是非法的，并且从旅行社、导游及其他经营者各个环节都明确了市场规则和行为规范。”

The national tourism administration deputy director Du Yili said,Travel at a low price to attract tourists,By tricking again/Cheating way to force consumers to spend,Symptoms of an action proposals in order to solve this problem,Targeted to the travel agency shall not unreasonable low price group tourism activities,Not to prompt/Entice consumers,Shall not be allowed to specify specific consumption place,Shall not force the shopping,At the same time also to guide and put forward a series of team leader and other operators"ban"."These terms and conditions has been clear about the low price to attract,Then through forced shopping and other improper means of profit management behavior is illegal,And from the travel agency/Tour guides and other business operators each link would clear the market rules and behavior standards."

　　

景区门票怎样才能降下来 Scenic spot tickets, how can you come down

　　【案例】前段时间,湖南省凤凰古城景区整体打包收费，“五一”小长假，凤凰古城遭遇了游客“用脚投票”，游客数量减至去年同期六成。

[case]Some time ago,The ancient city of phoenix scenic area in hunan province overall packaging charge,"The May Day"Small long holiday,The ancient city of phoenix had visitors"Vote with their feet",Tourist Numbers to the same period last year sixty percent.

　　【条款】第四十三条：利用公共资源建设的景区的门票以及景区内的游览场所、交通工具等另行收费项目，实行政府定价或者政府指导价，严格控制价格上涨。拟收费或者提高价格的，应当举行听证会，征求旅游者、经营者和有关方面的意见，论证其必要性、可行性。

[Terms and conditions]Article 43.:Use of public resources of the construction of the scenic spot tickets and visit places of scenic spot/Additional fees such as traffic tools project,Implement the government pricing or government guidance prices,Strictly control the prices.To charge or raise prices,Should hold a hearing,For tourists/Operators and the related aspects,Demonstrate its necessity/The feasibility.

　　利用公共资源建设的景区，不得通过增加另行收费项目等方式变相涨价；另行收费项目已收回投资成本的，应当相应降低价格或者取消收费。

Use of public resources of the construction of the scenic spot,Shall not be higher prices by way of increase the charging projects separately, etc;Charging projects already recover the investment costs separately,Shall be corresponding to lower prices or cancellation fees.

　　公益性的城市公园、博物馆、纪念馆等，除重点文物保护单位和珍贵文物收藏单位外，应当逐步免费开放。

Public city parks/The museum/Memorial hall, etc.,In addition to the key cultural relics protection units and collection units of rare and precious cultural relics,Free of charge shall gradually.

　　【解读】价格持续高涨的景区门票着实伤害了旅游者的出游积极性。在一些地方，门票在旅游花销中占21%，甚至超过了住宿、交通等的花费。

[Interpretation of the]Prices keep rising in the scenic spot tickets really hurt tourists travel motivation.In some places,Accounting for 21% of tickets in tourist spending,Even more than the accommodation/The cost of transportation.

　　景区门票该不该涨？如何涨？涨多少？面对“疯狂的门票”，国家发改委2007年下发《关于进一步做好当前游览参观点门票价格管理工作的通知》，明确要求对实行政府定价和政府指导价管理的门票价格，上调频率不得低于3年。但到了2010年，不少景区迫不及待地上调了门票价格，将“三年不涨”禁令演变成“三年必涨”的现实。

Scenic spot tickets should rise?How to rise?How much higher?In the face of"Tickets for the crazy",The national development and reform commission issued in 2007[On further informing for the management of current tour stops the ticket price],Clear requirements to the government pricing and government pricing management of ticket prices,Increase the frequency shall be not less than 3 years.But by 2010,A lot of scenic spot can't wait to an increase in the price of the tickets,Will be"Rise in three years"Ban evolved into"Three years will go up"The reality of the.

　　今年“五一”前，国家发改委再度要求实行政府定价和政府指导价的1200余家景区提供优惠票价，整体降价幅度近20%。但一些热门景区“错峰优惠”，生生将“含金”的优惠变成了“含水”的“文字游戏”。

This year"The May Day"Prior to the,The national development and reform commission asked again to government guidance pricing and government pricing over 1200 scenic spots to provide preferential price,Nearly 20% overall reduction.But some of the popular scenic spot"Peak preferential",Living will"gold"Preferential turned out to be"water"the"Word games".

　　“旅游法以严格控制价格上涨为基本原则，增加了听证会这一价格调整程序，同时规定，景区门票价格变动应提前6个月公布。” 国家发改委社会发展司司长王威表示，这些措施有助于遏制景区随意定价和门票过高等问题。

"Proposals in order to strictly control the prices of the basic principles,Increase the hearing the price adjustment procedure,At the same time provisions,Scenic spot ticket prices should be released 6 months in advance." The national development and reform commission, the social development secretary majesty said,These measures will help curb the scenic spot pricing and tickets are too high.

　　同时，旅游法也对旅游资源的“护用并举”进行了协调规范。北京大学旅游研究与规划中心主任吴必虎表示， “将旅游资源保护和利用的关系从法律层面加以协调，有助于缓解景区以门票收入来弥补保护漏洞的困境，从而为景区门票价格下降打下良好基础。”

At the same time,Proposals for tourism resources"Care use and"The coordination of specification.Beijing university, director of the center for tourism research and planning will tiger wu says, "The tourism resources protection and utilization of relationship coordination from the legal level,Help to alleviate the scenic spot with ticket sales to make up for loopholes,To the scenic spot ticket prices fell to lay a good foundation."

要青春也要优惠 春夏特价线路大全

To also want to offer spring/summer special lines of youth

• ￥

  RMB7600 7600起

  since

  【神舟国旅】纯美之境 香港中转尼泊尔9日
• [The shenzhou CITS]Pure beauty of Hong Kong transit 9 Nepal

• ￥

  RMB3600 3600起

  since

  【携程旅游】西藏4地10日经济团队游
• [Ctrip travel]4 to 10, Tibet's economic team

• ￥

  RMB3580 3580起

  since

  【携程旅游】漓江阳朔龙脊梯田 5日半自助游
• [Ctrip travel]The lijiang river yangshuo Tours dragon ridge terrace 5 and a half

• ￥

  RMB3080 3080起

  since

  【捷达旅游】韩国全景深度6日游
• [Jet travel]South Korea panoramic depth 6, swim

• ￥

  RMB3699 3699起

  since

  【携程旅游】香港中转 台湾环岛8日团队游
• [Ctrip travel]Hong Kong transit Taiwan Tours around the island 8

• ￥

  RMB5199 5199起

  since

  【携程旅游】香港往返 巴厘岛5日豪华半自助游
• [Ctrip travel]Hong Kong luxury Bali 5 half self-help swim back and forth

• ￥

  RMB2899 2899起

  since

  【凤凰国旅】韩国首尔周末2日自由行
• [Phoenix CITS]Seoul, South Korea 2 day free at the weekend

最美的空姐制服

The most beautiful flight attendant uniforms

俏佳人海岛比基尼

Woman bikini island

旅途突发事件如何应对

Emergency trip how to deal with

荷兰不只有性

The Netherlands not only sex