中新网北京7月24日电(记者 杜燕)北京市医管局今天公布了首次调查21家市属医院患者满意度测评结果，显示综合满意度平均达到87%。据悉，今后，北京市医管局将每季度对21家市属医院进行一次满意度评价工作，结果定期公布并挂钩医院年度绩效。

Beijing Beijing on July 24,(Reporter DuYan)Beijing today for the first time ever released by the municipal hospital patients home survey and satisfaction assessment results，Comprehensive satisfaction that an average of 87%。It is reported，In the future，Beijing will be formed to each quarter of 21 home city to hospital for a satisfaction evaluation，The results published periodically and hook the annual performance of the hospital。

　　为医院持续改进医疗服务质量、优化服务流程、提升医院管理水平、改善服务环境提供参考，北京市医院管理局日前首次对2400多人就21家市属医院患者满意度进行了测评。

Continuous improvement for hospital medical service quality、Optimization service process、Improve the management level、Improve service environment to provide the reference，Beijing hospital authority has for the first time in more than 2400 21 home city to hospital patients satisfaction on the assessment。

　　每份现场调查和电话随访均设计了15项问题，测评指标包括医院环境、挂号和候诊、诊疗水平、辅助检查服务、取药和交费、投诉管理、护理服务、治疗服务、出院指导、相关服务、后勤保障等11个维度，涵盖了医院门诊和住院服务的各个环节。

Each scene investigation and telephone are designed a follow-up question 15，Evaluation indexes including the hospital environment、Registered and waiting、Diagnosis and treatment、Auxiliary inspection service、Take medicine and paying、Complaint management、Nursing service、Treatment service、And discharge guidance、Related services、Logistics and dimension，Covers the hospital outpatient service and be in hospital service every section。

　　今天公布的统计结果显示，21家市属医院综合满意度平均达到87%，其中门诊满意度平均达到81.78%，住院满意度平均达到92.39%。

The results show that the statistics released today，21 home city to average 87% hospital comprehensive satisfaction，Average outpatient service satisfaction of up to 81.78%，In an average 92.39% satisfaction。

　　其中，对医院门诊服务最满意的三个方面是：医生诊疗水平、耐心服务和门诊就诊指示标识清晰；对医院住院服务最满意的三个方面则是治疗方案知情同意、护士主动服务和出院用药指导。

Among them，Outpatient service of the most satisfied with the three aspects are：The doctor the diagnosis and treatment、Patient services and clinic logo clear instructions；The most satisfactory service in hospital three aspects of treatment is informed consent、The nurse active service and discharge medication guide。

　　同时，统计结果也相对反映出患者对医院服务流程和投诉管理、住院环境等方面的意见，其中门诊患者最不满意的三个方面是检查化验、就诊等候时间和不知如何投诉意见；住院患者对住院疗效、病区环境和膳食服务存在不足期待改善。

At the same time，Statistical results also relatively reflect patients on hospital service process and complaint management、In the opinion of the environment, etc，Among them the most patients are not happy with the outpatient service is to examine the three aspects、Clinic waiting for time and do not know how to complain advice；Hospitalized patients on hospital curative effect、Ward environment and catering services inadequate looking forward to improve。

　　北京市医管局表示，患者满意是公立医院改革的重要目标之一，满意度是市属医院绩效考核指标体系中位列首位的指标，结果直接影响各市属医院绩效考核成绩。

Beijing hospital authority said，Patient satisfaction is public hospital reform one of the important targets，Satisfaction is under the hospital performance evaluation indicator system ranked first in the index，The result directly affect the city hospital performance evaluation results。

　　据悉，北京市医院管理局已将患者满意度调查结果形成《市属医院患者满意度评价报告》，向21家市属医院反馈，并要求医院进行持续改进服务流程优化和服务模式创新，推行主诊医师负责制，构建“首诊在社区、转诊到大医院、康复回社区”的有序诊疗模式，从根本上缓解大医院就诊压力，进一步提高患者满意度。完

It is reported，Beijing hospital administration has a patient satisfaction survey form《Municipal hospital patient satisfaction evaluation report》，21 home city to feedback to the hospital，And ask the hospital for continuous improvement service process optimization and service mode innovation，Implementation of the attending physician takes responsibility，building“The primary survey in the community、Referral to hospitals、Rehabilitation back to community”Diagnosis and treatment of orderly pattern，Fundamentally relieve pressure big hospital，To further improve the patient satisfaction。finish