84岁的郑女士逛商场时被美容院的促销员拉去试做足疗，头脑一热就办了卡，先后交纳了16万余元。经过半年的足疗和按摩，身体却越来越差，最后还住进医院。昨日，老人状告美容院要求退费一案二审在市二中院开庭。一审判决美容院退还12万元，美容院不服提出上诉被驳回。

The 84 - year - old lady zheng shopping was beauty salons promotions specialist pull to try the foot,The mind a hot to do the card,Has to pay more than 160000 yuan.After half a year's foot and massage,The body is worse and worse,Finally still live in hospital.yesterday,The old man sued beauty salon refund a case trial of second instance in lu guoqiang session.Verdict beauty salon return 120000 yuan,Beauty salon appeal not be rejected.

　　郑女士是北京一所大学的离休干部。老人说，2010年12月，她在海淀区华天大厦物美超市逛商场，经北京金珠美柔美容有限公司员工介绍，试着做了足疗，感觉效果可以，就在店员的劝说下花9900元办了张足疗卡。几天后，店员又劝说她做全身的经络按摩来辅助足疗，于是又交了5万元办了背部经络卡。之后郑女士陆续多次交款，共花了161900元，公司也一直没有给她开具发票或其他任何收据。而在进行多次气血调理、冰火球疗、荷尔蒙三维养护后，她的身体状况反而愈来愈弱，后因突发腰椎间盘突出只得住院治疗。因美容公司只同意退还31000元，故起诉要求解除服务合同，对方返还服务费161900元。

Zheng lady is in a university in Beijing cadre retires.The old man said,In December of 2010,She in haidian district huatian building and the supermarket shopping,The beauty of the Beijing JinZhu soft beauty co., LTD., the staff is introduced,Try to do the foot,Can feel the effect,The shop assistant persuasion spend 9900 yuan do a pedicure card.After a few days,The clerk and persuade her to do the whole body meridian massage to assist the foot,And he made 50000 yuan do the channels and collaterals card back.After many times in succession ester cashier,Common spent 161900 yuan,The company also has not give her any other invoice or receipt.And many times in the qi and blood/Ice hot ball therapy/Hormone 3 d after curing,Her physical condition but weaker and weaker,Because after a lumbar intervertebral disc herniation had to hospitalization.For beauty company agreed to return only 31000 yuan,The prosecution asks to terminate the service contract,The other party return service charge 161900 yuan.

　　一审开庭时，被告美容公司辩称，郑女士是完全民事行为能力人，应对自己的行为承担法律责任，且公司也提供了合理服务，故不同意其诉讼请求。一审判决后，美容公司提出上诉，请求撤销原判，驳回郑女士的诉讼请求。

Court of first instance when,The defendant argued that beauty company,Ester is full capacity for civil conduct,Deal with their own behavior bear legal responsibility,And the company also offers a reasonable service,So don't agree with its lawsuit request.Verdict after,Beauty company appeal,For canceling ruling,Rejected zheng lady's litigation request.

　　昨天，郑女士的代理人说，郑女士在被告美容公司做的大多数项目没有单价和消费明细，卡里也不能显示余额。除了第一次办卡时说过足疗是多少钱，其余的都没有明说。“老让我们换卡，所以每次项目的单价都说不清。”代理人认为，公司有乱做账和乱收费的情况。经估算，郑女士在公司消费总额不到两万元。

yesterday,Zheng lady's agent said,Zheng lady in the defendant beauty company do not most of the project unit price and consumption detail,Cary cannot display balance.In addition to the first card foot said how much money,The rest are not speaking plainly."Old let us change card,So every time the project unit price are sure."Agent think,Company has a disorderly do zhang and collects fees in disorder situation.The estimation,Zheng lady in the company total consumption less than twenty thousand yuan.

　　美容公司则否认其没有明确告知收费标准，称所有费用都是郑女士在感觉有疗效的情况下自愿续卡交纳的。“毕竟郑女士年龄大了，她的身体通过按摩不能完全治愈。”公司代理人认为，此案都是因郑女士对公司的服务期望值太高导致的。

Beauty company, deny its not expressly inform the charging standard,Say all expenses are ester feel curative cases voluntary renewal card of pay."After all, zheng lady age,Her body through the massage can't completely cured."The company agent think,The case is for zheng lady to company's service expectations too high in.

　　由于美容公司只同意退还六七万元，双方未能达成调解意见。法院合议后进行宣判，法院认为，美容公司对于所提供服务的内容、费用等有关情况均应向郑女士进行明确说明，郑女士亦有权知悉，而美容公司在收到款项后，为郑女士提供的服务项目及金额、服务期限等均不明确，其行为有违民法的诚实信用的原则。考虑到郑女士已接受部分服务，原审法院对应返还费用予以酌情扣减，亦无不妥，故判决驳回上诉，维持原判。(记者 颜斐)

Because beauty company agreed to return only six or seven ten thousand yuan,The two sides failed to reach a mediation opinion.The court sentenced after tribunal,The court said that,Beauty company for the content of the service provided/Expenses and other relevant conditions shall clearly explain to the ester,Zheng ladies also have the right to know,And beauty company upon receipt of payment,For zheng lady provide service items and amount/Service period are not clear,Its behavior against the civil law the principle of good faith.Considering the ester accepted part of the service,The court returned to take into consideration the corresponding expenses deduction,Also no wrong,The judgment reject an appeal,ruling.(Reporter YanFei)