消费者如果买到假冒伪劣商品，一般可凭购物小票向商家索赔。但万一商家不认小票，矢口否认假货是由该店售出，纠纷就会立即产生，家住天河区的郑先生近期就遇到这样的“万一”。

If consumers buy fake and inferior commodities,General but by shopping small bills to businessman claim for compensation.But one thousand businessmen do not acknowledge receipt,Denied by the shop sold is fake,Disputes will produce immediate,Tianhe district in the zheng recently encountered such"One thousand".

“德国进口药”发现中文 "Germany JinKouYao"Found that Chinese

　　郑先生受外地亲戚之托，欲买10盒德国华沙利石素用于治疗结石，但他在广州找了多家药店都未能买到。9月15日，郑先生路过宝家康药业有限公司天河直街分店，便进去碰碰运气，“店员说没有华沙利石素，但是有另一种药叫复方强力消石素，也是德国进口药，也能治疗结石。”郑先生告诉记者，当时他看到店员推荐的德国强力消石素包装粗糙，外包装上未见批号。“我虽有怀疑，但考虑到我找了很久，才找到类似的药，就想着先买5盒。回到家拆开包装，却发现药瓶上刻有中文字样，这太不正常了。”

Zheng by foreign relatives of the holder,To buy 10 box Germany Warsaw and ShiSu used in the treatment of calculus,But he in guangzhou found several pharmacy have failed to buy.On September 15,,Zheng passing treasure house kang pharmaceutical co., LTD., tianhe straight street branch,Then go in his luck,"The clerk said no Warsaw and ShiSu,But there is another kind of medicine that compound strength uralyt,Also JinKouYao Germany,Also can treat stones."Zheng told reporters,When he saw the clerk recommended Germany strength uralyt packaging rough,On the outer packing not seen batch number."Though I have doubt,But considering I've been looking for a long time,To find a similar drug,Want to buy 5 boxes.Back to home apart packaging,Find the bottle with Chinese words,This is not normal."

　　9月18日，郑先生向天河区食品药品监督局投诉，并将药品和购物小票复印件寄往该局。10月16日，郑先生接到天河区药监局稽查三科谢科长的电话，对方称可以确定该药没有批文，涉嫌假药，但工作人员未在郑先生所述的药店里发现假药。谢科长请郑先生和该药店负责人一起到天河区药监局沟通协调。

On September 18,,Zheng tianhe district to the food and drug administration complaints,And the drugs and shopping receipt to send a copy of the bureau.On October 16,,Zheng received the tianhe district, the administration's audit three thanks section chief telephone,The other party say the drug can be determined without approval,Suspected counterfeit drugs,But staff not in zheng mentioned pharmacy found in counterfeit drugs.Thank the section chief please zheng and the pharmacy manager to the tianhe district to the administration's communication and coordination.

　　随后的沟通并不顺利，“药店负责人说愿意回购我手上的药品并支付我的打车费，但我不同意，我不缺这100多元钱，就想讨个说法。”郑先生说。

Then communication is not smooth,"Pharmacy in my hand to buy drugs and pay my play fare,But I don't agree with,I don't lack this 100 multivariate money,Just want to make a statement."Zheng said.

调查人员查不到同类药品 Investigators could not find the same drug

　　记者日前联络到谢科长。据谢科长介绍，目前郑先生的投诉处于立案调查阶段。调查人员未能在涉事药店找到同类药品，而且药店的电脑销售系统中也无相关销售记录，该店负责人拒不承认购物小票出自他们之手，所以无法确定药品是否从该药店流出，“案子如何定性和处罚，我们仍在调查中，一切尚未有定论。”

Reporters recently contact to thank the section chief.According to xie section chief is introduced,At present zheng complaints filed in the investigation stage.Investigators failed to wade in things pharmacy find similar drugs,And pharmacy computer sales system nor related sales record,The store chief refused to accept shopping receipt from their hands,So I can't determine whether drugs from the pharmacy outflow,"Case how to qualitative and punishment,We are still under investigation,All have been determined."

　　据谢科长回忆，4名调查人员曾在该药店翻箱倒柜，但找不到同类药品，当时还致电郑先生询问是否记得药品的放置位置。“他说是进门左边玻璃柜下面的柜子，但在那里，我们也没找到。”

According to xie section chief memories,Four investigators had a good rummage in the pharmacy,But can't find the same drug,At that time also call zheng ask if remember drug location."He said the left door glass the cabinet below,But there,We also didn't find."

　　对此，郑先生表示，药监局过了若干天后没有查到同类假药，丝毫证明不了该店此前没有卖出过假药。药店完全有时间对假药进行转移，也有可能他买到的假药是该店最后的库存。

this,Zheng said,The administration's after several days did not check the similar counterfeit drugs,A bit haven't proved after the store had no sell fake.Pharmacy have time to counterfeit drugs for transfer,It's also a possibility that he buy counterfeit drugs is the store last inventory.

　　“案子仍会继续调查，除了到药店检查外，我们还会对药店所属公司近期进货情况进行调查。”谢科长说，若确定店家确有销售假药行为，主管部门会按照店家违法所得的2-5倍对其给予行政处罚。

"The case is still will continue to investigate,In addition to the pharmacy inspection outside,We will also on drugstore belong to replenish onr's stock company in the near future investigation."Thank the section chief said,If indeed to determine the distribution of counterfeit drugs are behavior,The competent departments according to the illegal gains 2-5 times on the given administrative punishment.

　　谢科长补充说，食品药品监管局没有权力对消费者和商家之间的纠纷进行协调或仲裁，只能为二者牵线搭桥，提供沟通的机会，消费者还可向工商局或12315寻求帮助，以维护自身权益。

Thank the section chief added,The food and drug supervision bureau has no right to consumers and businesses disputes between coordinate or arbitration,Only for matchmaking between bypass,Provide communication opportunity,Consumer still can to industrial and commercial bureau or 12315 for help,In order to maintain their own rights.

购物小票上有销售员姓名 Shopping slip on the name of the salesman

　　记者从郑先生提供的机打购物小票复印件上看到，小票上印有“广东宝家康药业有限公司天河直街分店”的字样，还有详细的单号、日期、销售员姓名以及药品编号、数量、单价、金额、品名、规格、产地、批号、投诉电话等信息。郑先生共买了5瓶强力消石素，每盒单价35元，总价175元。 该药店店员核实，小票上的销售员即该店店长。

Reporters from zheng provide machine play shopping small see copies,Receipt is printed on"Guangdong treasure house kang pharmaceutical co., LTD., tianhe straight street branch"",There are detailed odd Numbers/date/Salesman name and drug Numbers/quantity/Unit price/amount/commodity/specifications/origin/Batch number/The complaint telephone and other information.Zheng were bought five bottles of strength uralyt,The magazine unit price 35 yuan,Total price is 175 yuan. The drugstore clerk to verify,On receipt of the salesman is the store manager.

　　明明有销售小票在手，小票上的销售员即是药店工作人员，为何药店拒不认账？

Clearly have sales slip in hand,On receipt of the salesman is pharmacy staff,Why pharmacy refuses to acknowledge a debt?

　　记者根据购物小票上的投诉电话，联系到涉事药店店长杨先生。他回应道：“天河区药监局已立案查处，我们也在等待调查结果。药监局未在店里发现该药品，并且销售系统里也没有记录，仅凭购物小票，我们无法承认药品是从我们店里卖出去的，伪造小票很容易。”杨先生说，若投诉人愿意到店里沟通，指认当时卖药的店员，弄清到底药品出自何处会更好。

According to the reporter shopping small complaint phone calls,Contact to wade things pharmacy manager Mr. Yang.He replied:"Tianhe district, the administration's already put on record is investigated,We are waiting for the results of the survey.In the shop, the administration's not found that the drug,And sales system there is no record,With only shopping small bills,We can't admit that drug from our shop sold,Forged slip easily."Mr Yang said,If the complainant are willing to come to the shop communication,Identify was selling medicine shop assistant,Find out what drug from where will be better.

　　郑先生对杨先生的上述说辞表示难以置信，他说自己手上的购物小票没有任何更改伪造的痕迹，上面载明的销售员就是杨先生自己。

To Mr Yang zheng the rhetoric said unbelievable,He said his hand without any change of the shopping small traces of forgery,Stated above the salesman is Mr. Yang himself.

　　记者问是否有现场录像做证据，杨先生称，店内的录像只能保存7天，之后旧录像会被新录像覆盖。(记者黄璨、林圳)

The reporter asked whether with live video evidence,Mr Yang said,The video can only save 7 days,After the old video will be new video coverage.(Reporter yellow ladies/Zhen Lin)