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人大代表顾晋:做医生有时情商比智商重要--亲稳舆论引导监测室
2013-03-06
●在医院里,患者是已经遭受病痛折磨,情绪不稳定的特殊群体,如果医生不讲沟通,当然会引起患者的反感。我的经验是,做医生,很多时候情商比智商重要。——全国人大代表顾晋 When in the hospital,Patients are already suffering in pain,Special group of emotional instability,If the doctor don't communicate,Of course will cause resistance in the patients.My experience is that,Do the doctor,Most of the time eq is more important than IQ.- the National People's Congress Gu Jin
人物素描 Character sketch
开微博时间不长,却很“勤勉”;做医学科普,编写门诊故事,吐槽城市环境……顾晋将微博起名为“城中故事”。几个月下来,1000多条微博,28万粉丝,大部分是同行和病人。
Open weibo time is not long,But very"diligence";Do medical science,Story writing clinic,Vomit slot urban environment...Gu Jin will weibo name"The story in the city".A few months off,More than 1000 weibo,280000 fans,Most of colleagues and patients.
作为北大肿瘤医院结直肠肿瘤外科主任,北京市医管局副局长,全国人大代表顾晋希望一直做个合格的、病人喜欢的临床医生,用自己的眼睛、心灵和手指收集并传递正能量。
As colorectal tumor surgery, director of the Peking University cancer hospital,The hospital authority deputy director of Beijing,Deputy to the National People's Congress Gu Jin hope to always do a qualified/Patients like clinicians,With my own eyes/Mind and fingers to collect and deliver positive energy.
医保制度待规范统一 Health care system with unified specification
新京报:作为北京市医管局副局长,你认为医改目前遇到的最大困难是什么?
The Beijing news:As the deputy director of the Beijing hospital authority,Do you think health care is one of the biggest difficulties today?
顾晋:医改进行的时间还比较短,可能机制内部已经做了很多工作,但老百姓感受不到。医改还需要较长一段时间,去评价其成败。至于困难,我认为,医保制度有待规范统一是一个问题。以北京为例,市民享受到的医保有不同种类,包括公费医疗、职工医保、居民医保和新农合“一老一小”等。生同一种病,能享受的报销比例相差很大,这让同种疾病的统一治疗规范,很难执行。
Gu Jin:His time is relatively short,The possible mechanism within have done a lot of work,But ordinary people feel.Health reform is need a long time,To evaluate its success or failure.As for the difficulties,I think,Health care system to be unified specification is a problem.In Beijing, for example,There are different kinds of citizens enjoy health care,Including free medical care/Worker health/Residents medical insurance and new farming"An old one", etc..Have the same kind of disease,Can enjoy the reimbursement ratio of vary widely,It makes the same disease of unified standard treatment,It is hard to perform.
新京报:你之前在微博上征集议案线索,有收获吗?
The Beijing news:Before you on weibo clues to collect bill,Do you have any harvest?
顾晋:听取了大家的意见,正在起草《保障医院医疗秩序,确保医务人员人身安全》的议案。这两年,时有医务人员遭殴打,甚至被害。被害的医务人员绝大多数不是伤人、杀人者的接诊医生。发生这样的事情,不是医患矛盾,是在医院内的犯罪,应该引起有关部门的高度重视,还医务人员一个安全的执业环境。
Gu Jin:Listen to the opinion of everyone,Is drafting[Security hospital medical order,Ensure that medical staff personal safety]Of the bill.These two years,There are medical workers beaten,Even killed.Killed most of medical staff is not hurt/The killers of doctors.happen,Not the doctor-patient contradiction,Is a crime within the hospital,Should has drawn great attention of related departments,Also staff a safe practice environment.
80%医患纠纷因为沟通 80% of doctor-patient dispute because of the communication
新京报:如何看待目前紧张的医患关系?你如何处理和病人的关系?
The Beijing news:How to see current tense doctor-patient relationship?Q: how do you handle your relationship with the patient?
顾晋:医患关系走到今天这一步,有体制原因,有社会原因,也有医生自己的问题,但我必须呼吁,要强力打击医闹,保障医院就医环境;出现医疗事故,应通过医责险去解决;作为医生,我们也要反思自己。80%的医患纠纷,不是医疗差错,而是沟通问题。目前,医学院校对医生的沟通能力培养有欠缺,很多医生因职称晋升等各种压力,专注于专业领域,热衷于参加培训、写论文、申请科研项目;但人文领域的讲座,都没人愿意去。在医院里,患者是已经遭受病痛折磨,情绪不稳定的特殊群体,如果医生不讲沟通,当然会引起患者的反感。我的经验是,做医生,很多时候情商比智商重要。
Gu Jin:The doctor-patient relationship go today this step,For system reasons,There are social reasons,Have a doctor's problems,But I have to call,Medical alarm to strong shock,Hospital environment;A medical accident,Shall be settled through medical responsibility insurance;As a doctor,We also want to reflect on myself.80% of doctor-patient disputes,Not for error,But communication problem.At present,Medical check the doctor's communication ability training is lacking,Many doctors for title promotion, etc all kinds of pressure,Focus on professional fields,Keen to participate in training/Write a paper/Apply for research project;But in the field of humanities lectures,No one willing to go.In the hospital,Patients are already suffering in pain,Special group of emotional instability,If the doctor don't communicate,Of course will cause resistance in the patients.My experience is that,Do the doctor,Most of the time eq is more important than IQ.
新京报:今后5年,会不会将微博作为一个人大代表收集民意的主渠道?
The Beijing news:In the future five years,Will the weibo as a main channel of National People's Congress on behalf of the collection of public opinion?
顾晋:大家给我提了很多建议。但作为人大代表,一份议案或建议的形成,更多还要靠自己实际的调查研究。我是农工党党员。农工党参政议政的原则,就是要把科研和调研相结合。我每年提三四个、四五个议案,数量不多,都是经过仔细调研和思考的。(记者 魏铭言)
Gu Jin:You give me a lot of advice.But as a representative of the National People's Congress,The formation of a bill or proposal,Should depend on their actual investigation and study more.I am a vice-chairman of party members.The principle of vice-chairman participate,Is to the scientific research and research combined.Every year I make three or four/Four or five bill,A small number,After careful research and thinking.(Reporter wei MingYan)
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