销售员小李头脑机灵，与客户面对面交流时游刃有余，却总也过不了电话关。“拿起电话，脑子就一片空白，想说的话全忘了”。因此，他宁愿给客户发短信、邮件也不打电话。

Salesman: xiao li clever mind,When communicate with customers face to face,But always pass the call off."Pick up the phone,Mind is a blank,Want to say forget".so,He would rather to send short messages to customers/Email doesn't make a phone call.

　　小李的表现是典型的“电话恐惧症”，有不同的类型和诱因。不敢给领导打电话的人多半出于对权威的恐惧，他们幼年时可能有个苛刻的家长，常常被否定。怕打给陌生人可能是社交恐惧的表现，他们常会主观臆断，怕别人在通话时发现自己的缺点。怕打给亲人可能是怕唠叨而产生逃避心理。还有人怕接电话，一听电话响就烦，这些人多半工作忙，讨厌被电话铃声打扰。

Xiao li's performance is a typical"Phone phobia",There are different types and triggers.Dare not to call the leadership of the people are mostly out of fear of authority,They might be a demanding parents when he was young,Is often negative.Afraid to call the stranger may be a manifestation of social phobia,They often arbitrary,Afraid of others find their own shortcomings on the phone.Afraid to call relatives may be afraid nagging arising from the psychological.There are people afraid to answer the phone,Get tired of the sound of the telephone rang,Most of these people work busy,Hate being a phone ringing interrupted.

　　职场人离不开电话，因此要想办法克服“电话恐惧”。首先要明白，正因为看不到对方的面孔和表情，才可以不受干扰地对话，还能突出重点，提高效率。通过声音和语调感知对方，还可增进感情。其次，越怕打电话就越该强迫自己多打，在高频率通话中积累经验，提高沟通技巧，从而消除心理障碍。第三，通话前给自己积极暗示，如“对方很喜欢我，我能跟他沟通好”。还要全面了解对方的情况，列好“通话提纲”，才不至于无话可说。最后，避免过于直白的开场白。不妨先问问“您现在说话方便吗”或“是否会打扰您”等，以确定对方有时间通话。试着丰富通话的内容，把通话艺术化、情感化，你会慢慢发现，与电话线那头的人交流与面对面并没有什么不同。▲

Working people without phone,So want to find a way to overcome"Fear the phone".First of all to understand that,Because can't see each other face and face,Can talk undisturbed,Also can highlight the point,Improve the efficiency.Each other through voice and tone awareness,Still can enhance feelings.The second,The fear of call is the the force yourself to play more,In the high frequency call accumulation experience,Improve communication skills,To eliminate the psychological barrier.In the third,Before speaking to their positive implications,Such as the"Each other is very like me,I can communicate with him well".Have a comprehensive understanding of each other,Columns are good"Call the outline",It doesn't have nothing to say.The last,Avoid explicit opening remarks.Might as well ask"Now you talk be convenient"or"Whether it will bother you", etc.,To determine each other have time to talk to each other.Try to enrich the content of conversation,The artistic call/emotional,You will slowly found,Communicate with people down the line and face to face and no different.Bring about