本报讯（记者 辛小丽） 为贯彻落实市委、市政府有关要求，全面强化服务意识，改善服务效能，提升服务水平，树立崭新的服务形象，青岛市房地产登记中心于近日全面启动2012年“优质服务建功月”活动。

Report from our correspondent（Reporter XinXiaoLi） Implementation of the municipal party committee、The city government the requirements，Comprehensive strengthen the service consciousness，Improve service efficiency，Enhance service level，Set up the new service image，Qingdao real estate registration center recently in full swing in 2012“High quality service on others”activities。

　　据了解，该中心建立负责人值班制度。安排业务部门负责人轮流到交易大厅总服务台值班，负责接待群众咨询、解决信访投诉和疑难问题等。每日安排一名业务骨干在交易厅进行流动服务，帮助办事群众解决各类问题。从反馈情况看， “流这种动”模式得到了办事群众的广泛好评。并针对实际需求，增加老花镜、针线包、婴儿车、轮椅等相应的便民设施，统一服务标识，配合活动，制发统一的宣传口号，制作“优质服务建功月”标语、宣传栏、监督台等，完善大屏幕滚动播发内容等，营造了良好氛围。

According to understand，The center of established on duty system。Arrange business department leader in turn in the trading floor reception on duty，Is responsible for the reception consulting the masses、Solve difficult problems and complaint letters, etc。Daily arranged for a business backbone in exchange for mobile services，To help solve the problem of all kinds of work。From the feedback look， “Flow this move”The work of the mode is widespread praise。And in the light of the actual needs，Increase reading glasses、Sewing kit、Baby carriages、The wheelchair and corresponding convenient facilities，Unified service marks，Cooperate with activities，Prepare and unified propaganda，production“High quality service on others”slogan、Publicity column、JianDuTai etc，Perfect big screen scrolling broadcast content and so on，To create a good atmosphere。

　　“优质服务建功月”活动开展以来，该中心干部职工每天提前10分钟到岗，做好工作前的各项准备。规范使用礼貌用语，热心为群众办理房屋登记手续，严格落实“首问负责制”和“一次性告知”服务理念。该中心将以“优质服务建功月”活动为契机，逐渐形成长效机制，以紧抓服务为核心，从百姓的利益和需求出发，不断推出新颖、高效、全方位的服务内容，全面深化优质服务水平，为市民搭建一个更规范、更优质、更高效的房地产交易服务平台。

“High quality service on others”Activities since，The center staff every 10 minutes earlier to work，Well prepared before work。Use standard of courtesy，Zeal for the masses for a building to register formalities，Shall strictly implement“First asked responsibility system”and“One-time told”Service concept。The center will be“High quality service on others”Activities as an opportunity，Gradually form long-term effective mechanism，With tight grasp service at the core，From the interests of the people and requirement，Has introduced a new、efficient、All-round service content，Comprehensively deepen quality service level，For citizens to build a more standard、More high quality、More efficient real estate transaction service platform。