7月11日至13日，交通运输部党组成员、国家邮政局局长马军胜在上海调研邮政普遍服务及快递业务发展情况。他强调，邮政业要以提升服务质量为核心，持续改善经营管理，促进行业健康发展。

July 11 to 13，Transportation BuDangZu members、Director of the national post office in Shanghai MaJunSheng research universal postal service and express business development。He stressed that，The postal service to improve service to the quality as the core，Continue to improve management，To promote the healthy development of industry。

　　11日，马军胜赴上海市崇明县慰问崇明县堡镇邮政支局营业员和投递员，感谢他们高温期间坚守工作岗位，嘱咐大家认真履行好邮政普遍服务义务，抓好服务工作不动摇，为老百姓提供更加优质满意的邮政服务。

11，MaJunSheng to Shanghai chongming counties sympathy at chongming counties branch post office assistant and the couriers，Thank them during high temperature stuck to his post，Charged you earnestly perform universal postal service obligation，Pay special attention to the service work not be moved，For people with more quality satisfaction postal services。

　　12日清晨，正值快递服务网点忙碌的分拣操作时段，马军胜来到中通速递卢湾二部服务网点考察快递营业场所规范化建设试点工作，慰问了正在忙碌操作的一线员工。

12 in the morning，When express service networks busy sorting operation period，MaJunSheng came to express LuWan zhongtong two parts service networks investigation express business premises standardization construction of pilot projects，The operation is busy with the employees。

　　12日下午，马军胜在上海市邮政管理局主持召开快递企业提高服务质量调研座谈会。听取各企业在提升快递服务能力、提高服务水平、保障通信安全等方面的汇报后，马军胜提出，要突出“时限准时率、公众满意度、用户申诉率”三项核心指标，着力在物理、业务和监控三个层面狠下工夫；要健全完善快递服务质量管理体系，建立标准规范执行机制和质量监控机制，确保运作规范化、服务标准化；要加强对特许经营（加盟）企业的质量管理，切实解决“连而不锁、加而不盟”的问题；要充分发挥科技创新在提升服务质量方面的作用，注重“静态控制、动态管理”；要在行业内树立标杆典型，促进行业服务水平整体提升。

12 days afternoon，MaJunSheng in Shanghai postal administration is hosting a express enterprises to improve the service quality research forum。Listen to the enterprise in the ascension express service ability、Improve service levels、Security communication security report，MaJunSheng put forward，Want to highlight“Time limit on time rate、Public satisfaction、Users complaint rate”Three core index，In physics to、Business and monitoring three levels malicious efforts；To improve the express service quality management system，Set standards and quality monitoring mechanism execution mechanism，Assure the operation standardized、Service standard；To strengthen the franchise（join）The quality of enterprise management，solve“Connected and not lock、Add and not au”problems；To give full play to the scientific and technological innovation in the ascension of the role of service quality，Pay attention to“Static control、Dynamic management”；Holly technology to establish the benchmarking typical，Promote industry service level overall ascension。

　　在沪期间，马军胜与上海市副市长沈骏就加快上海市邮政业发展和健全省以下邮政监管体制等工作交换了意见。

In Shanghai during，MaJunSheng and vice mayor of Shanghai ShenJun will speed up the development of Shanghai postal service and perfect the postal regulatory system in a province exchanged views。