飞机晚点行程缩水旅行社不担责 The plane is delayed stroke shrink travel agencies do not bear the responsibility

　　一个月前，王女士跟南京一旅行社参加海南的双飞五日游，结果飞机晚点，直接导致五日游缩水变成四日游。旅行社说，这属于航空公司晚点造成的，是不可抗因素，旅行社不担责。长假中，市民乘飞机出游遇到王女士这种情况，该怎么维权呢

A month ago,Ms. Wang with nanjing a travel agency in hainan's double kick five-day tour,Results the plane is delayed,Led directly to the five-day tour shrink into four days to swim.Travel agency said,This belongs to airlines by late,Is irresistible factors,Travel agencies do not bear the responsibility.Long vacation in,People travel by plane met wang this kind of situation,How to rights

　　省旅游局质量管理处副处长叶凌波表示，按法律规定，像飞机晚点造成的旅游行程缩水，对旅行社而言是不可控因素，的确不用承担责任。但是，接下来的旅行中，旅行社有义务把行程调整到正常水准，尽量满足游客们的要求，把活动安排完。如果经过协商，这个游玩时间调整后，原定一些景点无法在调整后的行程内参观完，回来后旅行社有责任退还一部分费用，但对这种情况不会有明确的补偿。

Provincial tourism administration deputy director of quality management YeLingBo said,According to the law,,As the plane is delayed cause travel shrink,As to travel is not controllable factors,Do not assume responsibility.but,The next trip,Travel agencies have the obligation to the stroke adjustment to the normal level,To meet the requirements of the tourists,After the activities.If after consultation,This play time adjusted,Due to some scenic spots can't in after the adjustment in the stroke visiting the,Come back travel agencies have the responsibility to return part of the expenses,But in this case will not have clear compensation.

旅行社刷卡收手续费问题正在协调 Travel card receive poundage problems are coordinated

　　一些市民反映，到旅行社组团出游，刷卡付费时会被收取手续费，南京不少大旅行社也是这样做的，但银联表示不可以收。对这个问题，市民们想知道该怎么办

Some citizens reflect,To tourist groups to travel,Pay credit card will be charged charge,Nanjing many travel agencies also do so,But unionpay said can't accept.To this problem,The citizens want to know what should I do

　　省旅游局副局长袁丁表示，刷卡手续费是一个新问题，国家相关部门正在协调解决。他解释说，以往市民出游的话，一般也就花费几百元到几千元，刷卡的手续费在总报价中占的比例微不足道。现在，市民出游动辄花费几万元，通过银联刷卡支付的话手续费确实较高；不光旅行社，宾馆酒店每年支付给银联的手续费也非常高，现在国家旅游局正在各地调研旅游支付方面的问题，就刷卡收取手续费问题在旅游企业与银联中间协调。

Provincial tourism administration deputy director YuanDing said,Credit card charges is a new problem,The relevant state departments are coordinate and solve.He explained that,In the past if citizens,General will cost a few hundred dollars to several thousand yuan,The card the commission in the proportion of the total price insignificant.now,Citizens to spend tens of thousands of yuan easily,Through the unionpay card payment words fee really high;Not only travel agency,Hotel annual payment to unionpay commission is also very high,Now the national tourism administration are all research tourism payment issues,Can swipe fee collection problem in tourist enterprise and unionpay intermediate coordination.

出游买到问题商品要在90天内投诉 Travel to buy goods to problems in 90 days complaints

　　南京市民刘小姐说，4月参加港澳游，经导游推荐花4000多元买了一款手链，当时说千足金，回来确认只是18K彩金。旅行社至今没处理。该怎么维权呢

Nanjing citizen miss liu said,April to Hong Kong and Macao swim,The tour guide recommend spend 4000 yuan bought a bracelet,At that time said thousand pure gold,Back to confirm just 18 k handsel.Travel agency has not processing.How to rights

　　省旅游局质量管理处处长马龙说，香港旅游部门规定，如果买到伪劣商品可以无条件退货，刘小姐可带发票向南京市旅游局质监所投诉。他同时提醒说，如果旅游过程中购买个人物品超过90天投诉期，旅行社很难受理。?ā???

Provincial tourism bureau quality management office director Malone said,Hong Kong tourism department regulations,If buy fake commodities can the unconditional return,Miss liu can bring invoice to nanjing tourism administration ZhiJianSuo complaints.He also cautioned,If in the traveling process purchase personal items more than 90 day period of complaints,It is difficult to accept the travel agency.?ā???

　　作者：于英杰 (来源：扬子晚报)

The author:In yingjie (source:Yangzi evening news)