近日，市民蔡女士向本网热线反映，称她前几天带朋友到拙政园游玩，一群人不停地推销各种“苏州一日游”的线路和景点，报出的价格远比景点的门票价格便宜很多，让人心生疑虑。“他们都是哪里冒出来的啊，这么明目张胆，没人管管吗？”针对蔡女士反映的问题，记者进行了暗访。

recently,Ms tsai citizens to reflect this hotline,She said a few days ago bring friends to visit the humble administrator's garden,A group of people kept trying to sell all kinds of"Suzhou one-day tour of"The lines and spots,Quoted price than attractions tickets for a lot of cheaper prices,Let people born doubts."They are all where come out,So brazenly,Nobody tube??"According to ms tsai reflects the problem,Reporters on the investigations.

虎丘维修没啥可看 导游蒙你没商量 Huqiu maintenance nothing to see guide you have no ifs and buts

　　昨天下午，记者乘公交车来到拙政园，刚下车就有一名佩戴导游证的中年男子迎了上来，问记者是否要参观景点。这位男子手中拿着几张宣传卡片，上面写着“苏州经典园林一日游”，包括拙政园、姑苏水上游、枫桥景区（寒山寺）、北寺塔、狮子林、山塘街、虎丘等景点。记者注意到，在拙政园附近有很多人拿着类似的宣传卡片，一有市民或游客经过就上前推销。

Yesterday afternoon,Reporters take a bus came to the humble administrator's garden,Just get off a wear tourist certificate of the middle age man to meet up,Asked the reporters whether to visit scenic spots.The man holding a few pieces of propaganda card,The top write"Suzhou classical garden day tour",Including the humble administrator's garden/Gusu water upstream/Maple bridge scenic spot(Hanshan temple)/North temple tower/The lion forest/Pool street/Huqiu, and other attractions.Reporter noticed,In the humble administrator's garden nearby have a lot of people with a similar propaganda card,A citizen or tourists after came and selling.

　　“景区门票很贵，我们这儿便宜，还有车接车送。”这位中年男子自称是苏州名城旅行社的工作人员，向记者推荐了好几种线路，每一种都包含了5、6个景点。当记者表示只想去山塘街和虎丘转转时，这位男子称山塘街的门票较贵，而虎丘塔近期正在维修，没有什么看点。他还极力向记者推荐“姑苏水上游”项目，表示该项目原价120元，旅行社只要80元，“这个就经过山塘街，在船上可以喝茶听评弹。”随后记者被带到拙政园停车场附近的一处摊位前，签订了一张名为“苏州名城旅行社苏州一日游”的合同，对方表示行程在1个小时左右。

"The tickets are very expensive,We here cheap,And the car after car to send."The middle-aged man claiming to be suzhou city travel agency staff,To reporter recommended several kinds of line,Each contains a list of five/Six scenic spot.When reporters want to pool street and huqiu when around,The man says pool street ticket is more expensive,And huqiu tower in the near future are maintenance,Read no.He also strongly recommended to the reporter"Gusu water upstream"project,Says the project price 120 yuan,Travel agency as long as 80 yuan,"This is after tang street,In the ship can listen to Chinese tea."Then reporter was taken to the humble administrator's garden parking a nearby place before the booth,Signed a name"Suzhou city travel agency one-day tour of suzhou"contract,The other said stroke in an hour or so.

游船上大赞蚕丝被 购物有提成明目张胆 On a boat big praise silk by shopping have commission brazenly

　　签好合同后，记者被带到停车场的一辆旅游大巴上，大巴上坐满了外地来苏旅游的外地游客。大巴车开到平门关附近的码头，记者和四十几位游客在一位女导游的带领下，登上停靠在这里的一艘游船，经过惠济桥、北码头、山塘街景区东入口，然后沿着渡僧桥、上津桥、下津桥一直向西。一路上，导游非常热情，除了介绍苏州古城的风貌和传统，对苏州的蚕丝被也赞不绝口。

Sign good contract,Reporters were brought to the parking lot of a car tour bus,Bus full field lysol travel overseas visitors.DaBaChe open door closed to flat near the pier,Journalists and their visitors in a female guide led,The dock here on a cruise ship,After HuiJiQiao/North wharf/The tang street east entrance,Then the monk bridge crossing/Guangzhou ferry bridge groom on/Guangzhou ferry bridge groom under has been to the west.Along the way,Tour guide is very enthusiastic,In addition to the introduction of the ancient city of suzhou style and traditional,In suzhou silk was also full of praise.

　　“苏州是水乡，气候比较潮湿，蚕丝被就是苏州人的‘一宝’。”游船驶过下津桥后，导游开始“痛陈”不少外地游客花大价钱在苏州买到假的蚕丝被和丝绸，为此苏州旅游局特别建立了丝绸博物馆，那里的蚕丝被和丝绸货真价实，而且最近正在进行大力度的折扣促销，是馈赠亲友的佳品。她还特别提醒游客，自己带团是没有工资的，收入就是靠各位游客购物拿到2%到3%的提成，希望游客们支持一下。

"Suzhou is the,Climate is damp,Silk by the is a from suzhou‘A treasure’."Under the past after guangzhou ferry bridge groom,Guide began to"Pain Chen"Many foreign tourists spend big price in suzhou to buy fake silk and silk,Therefore suzhou tourism administration established special silk museum,There is silk and silk bang for the buck,And recently is the strength of the big discount promotion,The market is a good gift for friends.She also special remind visitors,Bring your own group is no wage,Income which is on the fellow tourists shopping to get 2% to 3% of the commission,Hope tourists to support it.

变味的“丝绸博物馆” 导游成了推销员 Off-odor of"Silk museum" Guide a salesman

　　下午2点50分左右，游船在枫桥路边靠岸，记者粗略算了一下时间，在游船上的时间只有45分钟。上岸后，记者发现，所谓的“丝绸博物馆”其实叫“丝绸之路丝绸历史文化展览馆”，屋檐上还竖着另外一块牌子——“丝绸购物中心”。馆里的工作人员详细介绍了蚕丝被的特点和制作过程，并现场拿出化学药水浸泡部分蚕丝验证真假，“单人蚕丝被两斤原价480元，折后价390元，三斤的原价580元，折后价490元，假一罚十”，说得不少游客都动了心。除了蚕丝被，游客要走出博物馆，还需要上二楼走过大型丝绸产品卖场，这里各式上衣、裙装琳琅满目，记者看了下，基本没有低于500元的，而且不打折。

2 PM around 50 points,Cruise in the maple bridge roadside in shore,Reporter roughly calculated time,To be on a boat time only 45 minutes.landed,Reporter discovery,The so-called"Silk museum"In fact that"The silk road silk history culture exhibition hall",The roof is vertical with another sign --"Silk shopping center".The staff introduced silk by the characteristics and production process,And out of the chemical potions soak part silk validation true and false,"Single silk by two jins original price 480 yuan,After the discount price 390 yuan,Three catties the cost price of 580 yuan,After the discount price 490 yuan,False a penalty ten",Say a lot of tourists are moving to the heart.In addition to silk by,Visitors to get out of the museum,Still need to go up to the second floor through large silk product markets,Here a coat/Skirt of full of beautiful things in eyes,Reporters saw the,Basic no less than 500 yuan,And don't discount.

　　整个过程中，导游一直跟随着团队有购买意向的游客，充当“销售员”的角色，一直到下午3点35分左右，大巴车才出发，驶往枫桥景区。就这样，原定1小时的“姑苏水上游”用了90分钟，而且一半的时间都在购物。

The whole process,The guide keeps follow the team have buying intention of tourists,ACTS as"salesman"role,Until 3 PM about 35 points,DaBaChe to start,Destined for maple bridge scenic spot.so,Was one hour of"Gusu water upstream"90 minutes,And half of the time are shopping.

游客不满市民抱怨 谁坏了旅游城市的口碑？ Tourists complain discontented citizens who bad tourist city reputation?

　　“水上游”俨然成了“购物游”，如此坑爹的行程坏了游客的兴致，不少游客纷纷提前离团。记者和来自厦门的团友李女士闲聊，她表示苏州是个美丽的园林城市，一直想来看看，这趟玩下来却很失望，“著名的景点导游都说不好玩，去的都是名气不大的小景点，还老是让我们购物。”

"Water upstream"Peremptory became"Shopping tour",So pit daddy trip out of the visitors interest,Many tourists from group in advance.Journalists and from xiamen frere ms. Li chatting,She says suzhou is a beautiful garden city,Always want to take a look at,This trip to play down is very disappointed,"The famous scenic spot tour guide said not fun,To is not famous small spots,Also always let us shopping."

　　不少苏州市民也对这种现象表示不满。“这些揽客的应该都是‘黄牛’，见人就围上去，乱哄哄的。”市民叶小姐表示，自己闲来无事喜欢到苏州博物馆看看，每次去那儿都会碰到很多推销“苏州一日游”的人，不知情的外地游客很容易被蒙，感觉景点周边的正常秩序已经受到影响，“这些人存在不是一天两天了，有关部门快管一管吧。”

A lot of suzhou citizen to this kind of phenomenon also expressed dissatisfaction."These LanKe should are‘cattle’,See people and surround you up,noise."Citizens YeXiaoJie said,His idle to nothing like to look at the suzhou museum,Every time to go there will run into a lot of sales"Suzhou one-day tour of"people,Unsuspecting tourists is easy to receive,Feel the normal order of the surrounding scenic spots have been affected,"These people exist is not a day for two days,The relevant departments quick pipe a tube of it."

　相关部门将开展专项整治 游客维权意识很重要 Relevant departments will develop special regulation tourists rights consciousness is very important

　　记者搜索发现，对类似“苏州一日游”的投诉和报道不少，那么这种和旅游城市形象格格不入的现象为何一直存在？记者将暗访情况反映到苏州市旅游局旅游监察所，对方表示，导游口中的“丝绸博物馆” 并不是旅游局设立的，而且这种称呼法也容易让游客产生误读。对方称，正常情况下，旅行社应该和游客签订正规合同，明确旅游的线路、时间、保险等，如果安排购物，则应该标明购物点和购物的时间。对于拙政园外“黄牛”扰客、扰民的情况，对方表示已经在制定草案，计划联合多部门开展专项整治，而要根本解决这一问题，还必须建立切实可行的长效机制，配备一线力量进行实地管理。

Reporter found that search,For similar"Suzhou one-day tour of"Many of the complaints and reports,Then the and tourism city image antipathetic phenomenon why there has been?Reporters will investigations is reflected to suzhou city tourism bureau tourism monitor,Each other said,Guide mouth"Silk museum" Tourism is not established,And the call method also easy to let visitors have misread.Each other says,normally,Travel agencies should and visitors a formal contract,Clear tourism line/time/Insurance, etc,If arrange shopping,It should be marked 购物点 and shopping time.For the humble administrator's garden"cattle"Interference guest/A nuisance of,The other said has formulated in the draft,Plan joint multiple departments to carry out special improvement,And to fundamentally solve the problem,Also must establish feasible long-term mechanism,Equipped with a line power field management.

　　消保委工作人员提醒，游客要提高维权意识，切忌贪便宜上大当，报名参加旅游线路时最好选取正规的大型旅行社，不仅要看价格，更要看服务的内容和质量，并与旅行社签订合同、索要发票。要看清合同中约定的事项，谨防霸王条款，工作人员口头承诺的条件若未写入合同，有必要记录后请旅行社确认，确认后一旦不符，游客可向旅游监察部门和消保委投诉。此外，选择旅行线路时，最好选择纯游性质的，确需购物最好去当地的商业街和大型商场。

Disappear is protected appoint staff reminded the,Visitors to improve legal awareness,Avoid by all means is anxious to get things on the cheap on the big when,Sign up for tourism line when had better choose normal large travel agency,Not only to see the price,More to see the content and quality service,And signed contracts with travel agencies/Ask for invoice.To see the matters of the agreement in the contract,Beware of overlord clause,Staff oral commitment conditions if not write the contract,It is necessary to record please travel agency confirmed,After the confirmation once discrepancy,Tourists can travel to the supervisory departments and disappear is protected appoint complaints.In addition,When choosing a travel route,Had better choose pure swim properties,If it is really necessary to shopping best to go to a local commercial street and shopping malls.