羊城晚报报道《同一航班一个人为何出两张机票？》后，去哪儿网第一时间向羊城晚报记者作出回应：经查，之所以出现两条出票短信中一人两票同号的问题，系相关票务代理商操作失误，代理商已经为消费者作全额退票。

Yang cheng evening news reported[The same flight a personal why out two ticket?]after,Where to net the first time to respond to the yangcheng evening news reporter:The basis of,The reason that has two drawn SMS one with two ticket number problem,System relevant ticketing agent operation error,For the consumer agent has made a full refund.

　　去哪儿网前天给记者的订票流程后台截图显示，上面有两个票号，但记者在深航官网上验证时，却发现其中一个是作废的。另外一个有效的，正是金女士发给本报记者的两条短信中显示的票号。去哪儿网昨天又给记者发来多个截图，证实系统出票时是两个票号，但票务代理商搜搜旅游网看到顾客下的两个订单使用的身份证相同，就擅自更改出票号，导致发给消费者金女士的两条出票短信中票号完全一致。去哪儿网称，代理商操作不严谨。

Where to go to net the day before yesterday reporter booking process background screen display,It has two exchange,But the reporter in deep navigation website when verification,Find one of them is obsolete.Another effective,It is ms king to our reporter two message shown in the exchange.Where to go to reporters yesterday again and from multiple screen,Confirm system in the issue are two exchange,But the ticket agent search travel network customers see two order to use the same id card,And unauthorized change out of the exchange,Cause to consumer ms king of the two drawn SMS completely consistent exchange.Where to go and say,Agent operation not rigorous.

　　去哪儿网昨日表示：“由于代理商在票号处理上的过失，去哪儿网积极与代理商进行沟通，极力帮助消费者挽回损失，目前已经全额退款给消费者。”

Where to network said yesterday:"Due to the agent in the exchange processing fault,Where to net positive and agent to communicate,To help consumers recuperate,Has a full refund to consumers."