为何设"3万元"标准——市司法局相关负责人答记者问 Why have"30000 yuan"Standard - city judicial bureau the relevant person in charge of a reporter asked

　　2011年8月，上海在全市范围内推广医患纠纷人民调解工作。一年来，上海医患纠纷调解成功率逾70%，取得了很好的成效。日前，上海又出台了《关于维护本市医疗机构秩序的通告》，就医患纠纷人民调解工作作出进一步部署。昨天，记者就《通告》中市民关心的问题采访了上海市司法局相关负责人。

In August 2011，Shanghai throughout the city promotion doctor-patient dispute the work of people's mediation。A year，Shanghai doctor-patient dispute mediation success rate of more than 70%，Achieved very good results。a，Shanghai and introduced《The city about maintaining the order of the medical institutions notice》，Doctor-patient dispute is the work of people's mediation to make further deployment。yesterday，Reporters were《notice》Citizens in the concern of the relevant person in charge of the Shanghai municipal judicial bureau interview。

问：为什么设“3万元”这一标准？ ask：Why have“30000 yuan”This standard？

　　答：从2011年8月至今，上海各医患纠纷人民调解委员会共受理医患纠纷2272件，其中有1368件索赔金额在3万元以上。另据市卫生局的调查，在每年医患纠纷中有超过半数索赔金额在3万元以上。

a：From aug 2011 to present，Shanghai each doctor-patient dispute people's mediation committee dealt with 2272 pieces of medical disputes，There are 1368 pieces of claim amount is in 30000 yuan of above。According to another survey of the municipal bureau of health，In medical disputes each year more than half the amount of claim in 30000 yuan of above。

　　一般来说，患方提出的财产请求金额在3万元以上的医患纠纷往往较为疑难、复杂，仅靠医患双方难以形成一致认可的意见，此类纠纷一旦处理不当，容易激化医患矛盾，引发医患冲突，甚至造成恶性事件，影响正常的医疗秩序。因此，为维护医患双方的合法权益，通过对公立医疗机构自行协商解决纠纷范围的限定，可以有效地促使赔(补)偿金额较大、较复杂纠纷通过其它合法途径妥善解决。

Generally speaking，With the property of the party put forward request amount is in 30000 yuan of above doctor-patient dispute often more difficult、complex，Only on the doctor-patient difficulty in forming the consensus opinion，This kind of dispute once misconduct，Easy to stoke the doctor-patient contradiction，Doctor-patient conflicts caused by，Even cause malignant events，Affecting the normal medical order。therefore，In order to safeguard the lawful rights and interests of the patient，Through the public medical institutions to settle through consultation limited the scope of the disputes，Can effectively make compensate(complement)Compensation amount is larger、More complex disputes through legal ways to solve other properly。

　　问：为什么超过3万元的医患纠纷，公立医疗机构不得自行与患方协商解决？

ask：Why more than 30000 yuan doctor-patient dispute，The public medical institutions are not allowed to find their own and a square to talk things over solve？

　　答：公立医疗机构是提供公共卫生服务的主体，确保公立医疗机构的安全运行对于维护社会和谐稳定至关重要。因此，对公立医疗机构自行协商解决纠纷的范围作限定，符合公共利益的需要。此外，人民调解相对其他医患纠纷解决途径具有中立、灵活、便捷、免费的特点。

a：Public medical institution is to provide the main body of public health service，To ensure the safe operation of public medical institution to maintain social harmony and stability is very important。therefore，In public medical institutions to talk things over solve disputes limited scope，Conform to the needs of the public interest。In addition，Relative to other people's mediation doctor-patient dispute solution with neutral、flexible、convenient、Free characteristics。

　　目前，本市各区县均已建立了医患纠纷人民调解委员会，以作为解决医患纠纷的重要途径。

At present，Each district and county of the city all has established the doctor-patient dispute people's mediation committee，As an important way to solve medical disputes。

　　问：《通告》中提出，医患纠纷人民调解委员会应主动受理、调解医患纠纷，“主动调解”该如何理解？

ask：《notice》Put forward in，Doctor-patient dispute people's mediation committee shall accept the initiative、Doctor-patient dispute mediation，“Active mediation”How to understand？

　　答：“主动调解”以《人民调解法》为依据。目前，许多医患纠纷发生后，当事人不主动向人民调解委员会申请调解，或者没有及时向人民调解委员会申请调解，也不通过其他途径寻求解决。这就容易错过矛盾纠纷的最佳解决时机，甚至使矛盾纠纷扩大、激化。人民调解委员会主动介入调解，能够抓住化解矛盾纠纷的最佳时机，使矛盾纠纷解决在萌芽状态。(记者 刘栋)

a：“Active mediation”to《People's mediation method》Based on the。At present，Many doctor-patient dispute occurs，If the parties are active to people's mediation committee apply for mediation，Or not to apply for mediation to the people's mediation committee，Also not through other ways to solve。It is easy to miss disputes the best solution in time，Even disputes to expand、sharpened。The people's conciliation committee actively involved in mediation，To seize the best time to resolve disputes，To solve the disputes in the bud。(Reporter LiuDong)