脸上的黄褐斑让市民吴女士闹心不已，听信美容院的话花2800元办了张美容卡。结果是斑没见淡，脸上却起了一片痛痒难忍的红疙瘩。气愤的吴女士找到美容院讨要说法，美容院却不承认自己的操作有问题，也拒绝给吴女士退款。昨天，吴女士给沈阳晚报打来求助电话，希望自己的权益能得到维护。记者介入后，美容院愿为顾客的“过敏”买单。

The face of the chloasma let citizens could ms wu unceasingly,Listen to beauty parlour words spent 2800 yuan to do the ZhangMeiRong card.The result is spot didn't see light,Face but up a piece of hurts agonizing red a knot in one's heart.Angry ms wu find beauty salon for saying,Beauty salon but not admit their own operation has a problem,Also refused to give ms wu refund.yesterday,Ms wu to shenyang evening ask for help a telephone call,Hope that their own rights and interests can get maintenance.Reporter after the intervention,Beauty salon is willing to customers"allergy"pay.

逛街 shopping

2800元办张美容祛斑卡 2800 yuan do ZhangMeiRong spot card

　　今年38岁的吴女士在沈阳经济技术开发区的一家企业工作，收入并不高。从去年开始，吴女士发现自己的脸上出现了大小不一的黄褐斑，这让爱美的吴女士闹心不已。今年10月30日，吴女士来到铁西区兴顺街的友谊商场逛街，突然被一位女士拉住。“做美容吧，五楼的伊美娜美容院正在搞优惠活动。”想到脸上的黄褐斑，从未进过美容院的吴女士问了句，“能治黄褐斑不？”“当然了，我们这里有专门淡斑的产品。”

This year the 38-year-old ms wu in shenyang economic and technological development zone of a enterprise,Income is not high.Since last year,Ms wu found himself face appeared sizes chloasma,This let love beautiful ms wu could unceasingly.This year October 30,,Ms wu came to scenes of xing along the street friendship store shopping,Was suddenly a woman caught."Do hairdressing,,Fifth floor of the Iraqi her beauty salon is doing the favourable activity."Think of the face of the chloasma,Never went to the beauty salon ms wu asked a sentence,"Can cure chloasma don't?""Of course,We have a special light spot products."

　　在该女士的劝说下，吴女士来到五楼的伊美娜美容院。一位负责人告诉吴女士，有一套原价3200元的护肤套餐特别适合她，打完折只有2800元，非常划算。吴女士坦言自己属于敏感肌肤，这位负责人表示，“我们的产品属于温和不刺激的，不会有问题。”

In this lady persuasion,Ms wu came to the fifth floor of the Iraqi her beauty salon.A person in charge told ms wu,A price 3200 yuan of skin care package is especially suitable for her,After folding only 2800 yuan,Very cost-effective.Ms wu said he himself belongs to sensitive skin,The person in charge said,"Our products belong to mild not exciting,Won't have a problem."

　　随后，吴女士花费2800元办了会员卡，并得到一套回家用的护肤品。

then,Ms wu cost 2800 yuan to do the membership card,And get a set of home use to protect skin to taste.

美容 beauty

祛斑不成还起红疙瘩 A spot on red a knot in one's heart

　　两天后，吴女士来到美容院做美容，事后发现皮肤发红。“我的脸好像有点痒，是不是过敏了？”美容师告诉她那属于正常现象。

Two days later,Ms wu came to beauty parlour doing hairdressing,It is subsequently found that red skin."My face like itch a bit,An allergy is?"Hairdre er told her that belongs to the normal phenomenon.

　　回到家后，吴女士发觉脸部刺痒难忍，拿镜子一照，一下子把她吓坏了。“脸上全是红疙瘩，都连成了片，好像整个脸都肿了。”当晚，吴女士给美容师打电话询问，对方告诉她，“没有问题，过几天就会好。”

Returned home after,Ms wu found four face hard,Take a mirror as,Suddenly she was frightened to death."Face is full of red a knot in one's heart,All blend into each piece of,As the whole face is swollen."That night,Ms wu to call a beautician,Each other told her,"No problem,In a few days will be good."

　　过了一段时间，吴女士发现，脸上的红疙瘩一直痛痒，难以消退，而且还屡屡被同事笑话。11月15日，吴女士找到美容院，说自己用那种产品可能过敏，希望不再继续使用，并提出退款。但美容院的负责人表示，她们还有更好的产品，肯定不会再让她有不良反应。吴女士相信了该负责人的话，当天又做了一次美容。结果，脸上的红疙瘩更加严重了。“不行，你家的产品我不能再用了，你们给我退钱吧。”面对吴女士的要求，美容院的负责人表示，只能给吴女士退未消费的金额，对此，吴女士不能接受。

After a period of time,Ms wu found,The face of the red a knot in one's heart have been hurts,Difficult to resolve,But also often be colleagues joke.November 15,,Ms wu find beauty salon,Said oneself use that product may be allergic,Hope no longer continue to use,And puts forward a refund.But the head of the beauty salon said,They have better products,Won't let her have adverse reaction.Ms wu believe the official word,The day and made a beauty.The results,The face of the red a knot in one more serious."no,Your product I can't use,You give me my money back it."In the face of the requirements of the ms wu,The head of the beauty salon said,Can only give ms wu did not back the amount of consumption,this,Ms wu can't accept.

目击 witness

护肤精油惊现过期品 Skin essential oil appeared over the overdue goods

　　昨天下午，沈阳晚报记者来到伊美娜美容院。一位姓袁的店长表示，她们家使用的护肤产品都是品牌的，吴女士的脸并不是过敏，和她们家的产品也没有任何关系。“到了冬季人的脸部都缺水，美容补水后，脸部皮肤需要一个适应过程，吴女士的脸只是还没适应好而已。”“您认为脸上起红疙瘩是一种正常现象吗？这样的解释说得过去吗？”面对记者的质疑，袁店长不再回答。

Yesterday afternoon,Shenyang evening news reporters came to us her beauty salon.A man surnamed yuen's manager said,Their house use of skin care products are brand,Ms wu face is not allergic,And their family of products is also does not have any relations."In winter the person's face is all water shortage,Beauty after filling water,Facial ministry skin need an adaptive process,Ms wu face just haven't adapt to the good just.""Do you think the face up red a knot in one's heart is a normal phenomenon?This explained to the past?"Facing journalists' questions,Yuen manager no longer answer.

　　随后，袁店长推来一车化妆品。“这就是我们店里的产品，全是国家检验合格的产品。”记者注意到，小车内所有的产品都产自陕西一家生化科技公司。袁店长表示，她给吴女士所做的美容项目用的就是这里面的护肤品和精油。

then,Yuen manager pushed to a car cosmetics."This is our store products,All state inspection qualified products."Reporter noticed,In the car all products produced in shaanxi a biochemical technology companies.Yuen manager said,She gave ms wu do hairdressing item use is here to protect skin to taste and the essential oil.

　　记者随手拿起一瓶澳洲精油(实际上也产自陕西)查看，在精油瓶身上打印着一行小小的限用日期。仔细观察发现，该精油的限用日期为“2012年9月17日”，到现在已经过期两个多月了。面对记者揪出的过期精油，袁店长当即对旁边的工作人员表示，“怎么能给顾客用过期的呢，这个按规定处罚。”

Reporter face.he picked up a bottle of Australia essential oil(In fact also produced in shaanxi)view,In essence oil bottle body print a rows of small restricted date.Careful observation found that,The essential oil of the limited use date for"On September 17, 2012",It has been overdue for more than two months.In the face of the reporter pulled out of the overdue essential oil,Yuen manager promptly to those staff said,"How to give customers out of date,The punishment in accordance with the provisions."

结果 The results

美容院愿为“过敏”买单 Beauty salon is willing to"allergy"pay

　　发现过期精油后，先前还对退款一事持否定观点的袁店长态度开始好转。“我们不是不给吴女士退款，但必须得按照规则来办。”袁店长说，吴女士的2800元钱里还包括一套价值1000多元的化妆品，这套化妆品有的已经被她开封了，也没有过敏反应，这部分钱得她自己掏。

Found that expired after essential oil,Previously on the refund now hold a mainly negative view of the yuen manager attitude took a turn for the better."We are not not to give ms wu refund,But must, in accordance with the rules to do."Yuen manager said,Ms wu in the 2800 yuan also includes a set of value 1000 yuan of cosmetics,This cosmetics some has been her the kaifeng,No allergic reaction,The money have to cut her own.

　　吴女士迅速找出收据，结果上面真的标着4瓶化妆品的价格。“1000多元的价格都够买一线大牌化妆品了，如果不是赠送，我不可能接受啊。这回真是长了教训。”

Ms wu quickly find out the receipt,Results it really marked four bottles of cosmetics price."The price of 1000 yuan to buy a big enough to line the cosmetics,If not a gift,I can't accept ah.This time is really long lesson."

　　最后，袁店长同意为吴女士退还除了3瓶化妆品外的费用2000元。(主任记者 张晓宁 摄影记者 聂焱鑫)

finally,Yuen manager ms wu agreed to return in addition to three bottles of cosmetics external costs 2000 yuan.(Chief reporter ZhangXiaoNing photographers NieYanXin)