为缓解医患矛盾，昨日，全市市属医院的医生代表被集中“开班授课”，第一讲就是要学会如何与患者沟通。今后，这种医生的人文技能培训考核将纳入医院绩效考核。

In order to alleviate doctor-patient contradiction,yesterday,The municipal hospital doctor representatives were focused"Start teaching",The first speak is to learn how to communicate with the patient.In the future,The doctor's humanistic skills training assessment will be included in the hospital performance evaluation.

　　昨日在课堂上，来自中国医师协会的授课老师为来自各家市属医院的管理者讲授医患沟通的技巧，培训内容既有如何采集病史、向家属解释病情这样的理论讲述，也有用病例个案，让医生换位体验患者心理的实际操作指导。“作为医患关系中的一方当事者和旁观者，大家可以先谈谈想从课程中学到些什么。”开课前，授课老师先请现场的医生和媒体记者畅所欲言。

In class yesterday,From the Chinese medical doctor association for their instructor from municipal hospital managers teach doctor-patient communication skills,The training content both how to gather the history/Explain to family illness such theory about,Also useful cases case,Let the doctor transposition experience patients psychological actual operation guide."As one of the parties concerned the doctor-patient relationship and bystanders,You can talk to first want to learn something from the course."Before the commencement of the,The instructor to please the doctor and media reporters speak freely.

　　“我建议这样的培训也邀请一些患者代表参与，既然涉及医患双方，也希望能听到来自患者一方的声音。”一名听课医生说。“当我们作为病人时，最不希望看到的就是挂号排队等待很久之后医生一张冷冰冰的脸，这是最希望改变的。”一名听会记者站在患者角度这样说。据了解，在后续课程中，医生还将学习怎么向病人通告“坏消息”，如何应对“不易对付”的病人，如何运用微笑、目光接触、肢体语言来表达情绪等。

"I suggest that such training is also invited to participate in some patients represent,Since both parties involved in patient,Also hope to be able to hear the voice of one party from patients."A listening the doctor said."When we as a patient,Most do not want to see is registered queue waiting for a long time after the doctor a cold face,This is the hope of change."A hearing in patients not-for Angle said so.It is understood,In a follow-up courses,The doctor will also learn how to patient notice"Bad news",How to deal with"Is not easy to deal with"patients,How to use a smile/Eye contact/Body language to express emotions, etc.

　　调查显示，目前医疗纠纷的诱因80%以上不是医疗技术的问题，而是服务质量甚至职业道德问题，其中，医生缺乏与患者沟通，责任心减退、职业倦怠与冷漠；患者对诊疗效果期望值过高、对医生缺乏信任等等都是造成目前医患关系紧张的原因。“医生学法，患者学医”就是目前医患不信任的现状体现。

Investigation shows that,At present the causes of medical disputes more than 80% is not the problem of medical technology,But the quality of service and professional moral problems,the,Doctors and patients lack of communication,Responsibility decline/Job burnout and apathy;Diagnosis and treatment effect with high expectations/Lack of trust to the doctor etc., are in the doctor-patient relationship tense."The doctor method,Patients,"Is the current situation of doctor-patient trust reflected.

　　市医管局表示，医患沟通的不足和不畅是造成医患关系紧张的最直接原因之一。因此，为重建和谐的医患关系，市医院管理局决定从医院文化入手，首先提高医生的职业道德素质。据透露，今后，市属医院的人文医学执业技能培训将建立长效机制，按医师定期考核周期每2年滚动培训一次，医生参加培训情况和考核结果将作为医德考评的重要内容纳入医院绩效考核。(记者 徐晶晶)

City hospital authority said,The shortage of the doctor-patient communication and impeded by the doctor-patient relationship is one of the most direct reason of tension.so,To rebuild a harmonious doctor-patient relationship,City hospital authority from the hospital culture of decision,First improve the doctor's professional morality.It has been revealed,In the future,Municipal hospital humanistic medical practice skills training will build long-term mechanism,According to the doctor regular assessment cycle every 2 years rolling training once,The doctor to participate in training and assessment results will serve as the important content of medical ethics appraisal into hospital performance evaluation.(Reporter XuJingJing)