中新网太原1月4日电 (范丽芳 张哲慧)4日，记者从山西省太原市卫生局获悉，该市“12320卫生公益热线”已开始试运行，该热线将承担受理山西省公众对突发公共卫生事件的举报、提供预约挂号服务等职能。

Beijing on January 4, taiyuan (FanLiFang ZhangZheHui)4,,The reporter learns from taiyuan in Shanxi Province health bureau,The city"12320 public health hotline"Have started to test run,The hotline will be accepted in Shanxi Province public reporting of public health emergencies/Provide booking register service and other functions.

　　2012年初，在一场“官民面对面”活动中，太原市卫生局在短短几天内即收到民众举报和建议几百条，政府部门意识到公众对信息透明的需求日渐提升，并承诺将开通“不满意”投诉热线。

At the beginning of 2012,In a"The official people face to face"In the activity,Taiyuan city health bureau is received in a few days people to report hundreds of article and advice,Government departments consciousness to the increasing public demand for information transparency,And promised to open"Not satisfied with"Complaint hotline.

　　经前期筹备，2013年1月1日，太原市12320卫生公益热线开始试运行。据介绍，该热线将为公众提供卫生政策、法律法规的咨询，向社会公众提供防病与保健知识、提供健康咨询，提供就医指南服务，负责受理全省公众对突发公共卫生事件的举报，以及对卫生行政部门、医疗卫生机构的投诉，接收公众对卫生工作提出的意见、建议、表扬，提供山西预约挂号服务等公共服务。

The prophase preparation,On January 1, 2013,Taiyuan city public health hotline 12320 began trial operation.According to introducing,The hotline will be to provide public health policy/Laws and regulations of the consultation,To provide public knowledge of prevention and health care/Provide health advice,Provide medical guide service,Responsible for acceptance of public reporting of public health emergencies,As well as to the administrative department of public health/Medical and health institutions of the complaint,Receive the public health work puts forward opinions/Suggestions/praise,Shanxi reservation registration services such as public service.

　　太原市卫生局工作人员介绍，12320卫生热线通过人工、语音、传真、留言等多种形式、全天24小时服务，早8点至晚6点为人工受理，其余时间为语音服务，对于自动语音留言，由专人负责下载、听取和登记，在24小时内与留言人进行沟通、解答、转交督办。(完)

Taiyuan city health bureau staff is introduced,12320 health hotline by artificial/The speech/fax/Leave a message, and other forms/24 hours service,Eight a.m. to 6 PM for artificial entertained,The rest of the time for voice service,For automatic voice message,The specialist is responsible for the download/Listen to and registration,Communicate with people message within 24 hours/answer/To handling.(after)