近段时间，不少市民给本报96369新闻热线打来电话反映，在医院就诊时，挂号排队等候多时且程序繁琐。省城各大医院的挂号情况究竟如何？记者就此作了调查。

Nearly time,Many people give this 96369 news hotline call reflect,In the hospital,Registered queue up long and tedious process.Provincial capital each big hospital registration situation how?The reporter made a survey.

　　目击：程序繁琐 预约遇冷 witness:Program trival booking in the cold

　　去年12月26日中午，记者来到青海省妇女儿童医院新门诊大楼里时，只见大厅里人头攒动，不少人带着孩子在导诊台前排队询问情况。位于二楼大厅后侧的挂号窗口，更是人山人海，挂号者排成了长龙。

Last December 26th noon,The reporter comes to qinghai women and children hospital outpatient service building in the new,See the hall crowded at,Many people took the children in the DaoZhen seat queue asked about the situation.Located on the second floor hall back side registration window,Is a sea of people,Those registered in the long dragon.

　　在这家医院一楼后侧的内科门诊，长椅上坐满了人，楼道里也挤满了人。患者的家长刘女士告诉记者，一周前的一个星期天，因孩子有点感冒，便到这家医院看病。当日，她在一楼取得导诊票后到二楼排队挂号，然后又回到一楼内科门诊。令她没想到的是，她把孩子的病历本放在大夫的桌子上半个多小时，却发现在她后面挂号的人都看完病了，还是没有轮到她。当她询问大夫为何不按挂号的顺序看病时，大夫指了指门外的桌子，让她到门口重新排队。“这家医院的导诊台、挂号窗口和门诊不仅分散难找，挂号后还增加了一道排号程序。最让人生气的是，我当时把病历本放到大夫的桌子上时，他拿起来看了一眼啥也没说，半个小时后才让我去重新排号。这时我的前面已排了40多人了。等了近两个小时，掏了10元钱，结果病还是没看上！”

In the hospital outpatient service on the first floor of the medical side,The bench full of people,The corridor is crowded with people.Patients parents liu told reporters,A week ago on a Sunday,Because the child is a bit cold,Went to the hospital to see a doctor.the,She is on the first floor DaoZhen get ticket to the second floor queue up to register,And then back to the internal medicine clinic.To her thought is,She put the child's BingLiBen on the doctor's table more than half an hour,Found in the register of the people behind her watching the sick,She still didn't turn.When she asked the doctor why not according to the order of the registered doctor,The doctor pointed to the door of the table,Let her to the door to queue."The hospital DaoZhen table/Registered window and outpatient service not only scattered difficult to find,After registered added a numeral program.The most let a person is angry,I was in the BingLiBen doctor when on the table,He picked it up and looked at what also didn't say,After half an hour to let me go to a row number.Then I have in front of the row and the people.Waiting for nearly two hours,Tao ten yuan,Results disease or are not!"

　　去年12月30日10时，在青海大学附属医院，“预约挂号”与现场挂号十几个窗口全部开放，等待挂号的患者约80人。排队挂号的市民摩肩接踵，准备上楼看病的患者不得不绕道而行。由于要空腹孕检，市民王女士饿着肚子排了半个多小时的队。记者问王女士怎么不预约挂号，她一脸愕然：“可以预约挂号吗？我不知道啊。”

Last December 30 10,In qinghai university affiliated hospital,"Make an appointment"With the registered ten several Windows are open,Waiting for the registration of the patients of about 80 people.Queue up to register citizens cheek by jowl,Ready to go upstairs and see a doctor of the patients had to go around.Due to fasting checks,Ms wang hungry people stood in line for more than half an hour team.The reporter asked wang how to don't make an appointment,Her face is startled:"Can make an appointment?I don't know."

　　调查：简化流程受欢迎 survey:Process is simplified popular

　　记者调查发现，其实，一些医院在简化流程、方便患者就医方面，采取多项措施，得到了患者好评。

Reporter survey found,In fact,Some hospitals in the process is simplified/Convenient in patients go to a doctor,Taken various measures,Get the patient high praise.

　　去年12月29日，记者来到青海省中医院。这家医院的导诊台、挂号窗口、药房虽然全部设在一楼，却看不到排长队的景象。只见挂号窗口的玻璃上，贴着“建卡充值”字样，只有两名患者在窗口办卡。医务人员解释，因为患者凭身份证件只需办理一张“一卡通”，再向卡里预存一定的金额，这一张小小的卡片就成了充值卡。预缴押金后，无需接受每一项诊疗服务单独缴费，这就节约了就诊时间。“到这里看病，真是太方便了。”一位患者说。

Last December 29,,The reporter comes to qinghai province hospital of traditional Chinese medicine.The hospital DaoZhen table/Registered window/Pharmacy although all in the first floor,They did not see the scene of long queues.The registration window glass,stick"JianKa rechargeable"",Only two patients in the window to do card.Medical personnel to explain,Because the patient by identity document just for a"card",Again to cary stored a certain amount,This one small card became rechargeable card.Prepay the deposit,Need not accept every medical services individual pay cost,This will save time to see a doctor."Here to see a doctor,Is really convenient."A patient said.

　　1月4日上午，在青海省人民医院，门诊大厅内等候的患者并不多，大厅右侧过道设了四个简易门诊的窗口，许多患者在此等候。患者小祁说：“简易门诊还是比较方便的，正常的B超检查直接去开个单子缴费就行了，不用挂号再去诊室请大夫开单。我今天从排队就诊到检查结束，仅用了40分钟。”记者同时了解到，这家医院等候排队的人之所以不多，还有一个原因就是医院专门推出了预约挂号措施，患者可以提前通过电话预约的方式预约挂号，从而省去了医院排队。

On January 4, morning,In qinghai province people's hospital,Outpatient service hall of patients waiting for is not much,The hall on the right side of the aisle set four simple outpatient service window,Many patients wait here.Patients little qi said:"Simple outpatient service or more convenient,Normal B ultrasonic examination go directly to a list just pay cost,Need not registered to clinic please doctor sheet.Today I see a doctor from line to check the end,Use only forty minutes."Reporters at the same time to understand,The hospital waiting queue are not much,There is a special reason is that the hospital introduced measures to make an appointment,Patients can advance through the phone booking way to make an appointment,Eliminating the hospital queue.

　　声音：就医将会越来越方便 voice:A doctor will be more and more convenient

　　针对市民反映的情况，青海大学附属医院门诊办朱主任说，就医挂号难现象一直存在，每周一早上是一周挂号的最高峰，整个大厅站满了患者。为方便患者就医，医院去年就开设了网上预约挂号、现场预约挂号、电话预约挂号、诊间预约与出院随诊预约5种不需排队的挂号方式，预约到点就诊便捷快速。但患者好像对这种新型的就诊方式不感兴趣，宁愿来排队也不预约。

According to the situation of citizens reflect,Qinghai university affiliated hospital outpatient service do zhu director said,There has been a doctor registered difficult phenomenon,Monday morning is the peak of registered a week,The whole hall were filled with patients.For the convenience of patients go to a doctor,Last year the hospital opened online booking registered/Field make an appointment/Telephone make an appointment/Clinic and make an appointment to discharge follow-up appointment five do not need to line up of the registered mode,Make an appointment to point a fast and convenient.But as to patients with the new medical mode are not interested,Would rather to queue also don't make an appointment.

　　省卫生厅医政处相关负责人介绍，目前，导致就医排队难的原因有多个方面，其中在软服务方面，由于个别医院的程序较为复杂，给患者就医造成不便；在硬件设施方面，由于大部分医院设施陈旧或新设施不合理，导致挂号、缴费、检查、治疗等位置较为分散，从而耽误了患者的时间。为解决这一问题，省卫生厅此前专门推出了改善医疗服务十项便民措施，要求各医院在双休日及节日期间开放所有科室，并根据患者就诊量动态调整医护人员数量。

Provincial department of medical administration place relevant controller introduces,At present,Cause difficulties for medical treatment in line with multiple aspects,In the soft services,Due to the individual hospital procedure is more complicated,Give patients a doctor inconvenience;In the hardware facilities,Since most hospital facilities old or new facilities is not reasonable,Lead to registered/capture/check/The position such as treatment more dispersed,Thus the delay time of patients.In order to solve the problem,Provincial health department had special launched to improve medical services for the convenience of the ten measures,Ask each hospital in weekends and holidays open all departments,And according to the patient JiuZhenLiang dynamic adjustment medical personnel number.

　　省卫生厅的相关人士表示，省卫生厅接下来会结合就医现状，进一步完善各项管理措施，督促各家医院尽力改善治疗环境，确保群众就诊更方便。（记者 张蕴 龙腾飞　）

Provincial health department relevant personage says,The provincial department of medical treatment combined with current situation,To further perfect the management measures,Supervise the various hospitals to improve treatment environment,To ensure that people it is more convenient to see a doctor.(Reporter zhang aggregates dragon soar)