抚顺一消费者在美容院花800元做一针除皱手术，结果美容变“毁容”。

Fushun a consumer in the beauty salon spend 800 yuan do a needle lift surgery,Results beauty change"disfigurement".

　　近日，省工商局发布一起典型美容投诉案例，希望此案例给爱美的消费者以警示。

recently,Save industrial and commercial bureau issued a typical beauty complaints,Hope this case to love to alert the consumers.

　美容院退还手术费并赔偿 Beauty parlour return operation and compensation

　　去年11月初，消费者王女士在抚顺市某美容院花800元做一针除皱手术，美容院承诺术后皱纹消失，且无任何副作用。

In early November,A beauty salon in fushun city wang consumers spend 800 yuan do a needle lift surgery,Beauty parlour commitment postoperative wrinkles disappear,And without any side effects.

　　术后第五天，王女士发现左眼睑下垂，左眉毛上挑，随即找到美容院，要求退还手术费用，并给予一定的精神赔偿，不过，美容院拒绝赔偿。

The fifth day,Ms. Wang found left ptosis,Left eyebrow pick on,Then find the beauty salon,Ask for a refund of the operation cost,And to give certain mental compensation,but,Beauty parlour refused to compensation.

　　12315工作人员调查了解，王女士投诉情况属实。最后，美容院老板在事实和法律面前承认失误，表示愿意给予消费者一定的精神补偿，最后双方达成协议，美容院退还全部手术费800元，并给予5000元精神补偿。

12315 staff investigating,Ms. Wang complaint be the case.finally,Beauty salon owner in facts and before the law admits mistakes,Offered to give consumers a certain mental compensation,Finally the two sides reach a deal,Beauty parlour return all the operation fee is 800 yuan,And to give 5000 yuan mental compensation.

　有医师“向钱看”未作真实说明 Doctors have"money"Not be a true description

　　近几年，在工商部门受理的消费者消费投诉中，美容投诉呈上升趋势。

In recent years,The ministry of commerce and the consumer complaint acceptance in,Beauty complaints shows ascendant trend.

　　据工商12315分析，引发这类消费投诉的主要原因主要有三种。一是一些美容院未取得《医疗机构执业许可证》，擅自开展医疗美容执业行为，质量难以保证。

According to the analysis of commerce 12315,Cause this kind of consumer complaints main reason mainly has three.Some one has not obtained a beauty salon[The "practice license of medical institution],Do STH without authorization to carry out medical hairdressing practice behavior,Is difficult to guarantee the quality of.

　　二是一些美容机构发布严重失实的虚假广告，夸大美容效果，并通过出售打折的预付卡和买赠等促销方式，提供不符合国家卫生、生产标准的产品。

The second is some beauty institutions issued severe distortion of false advertising,Exaggerated hairdressing effect,And sell at a discount of prepaid card and buy give way and promotion,Provide do not accord with national health/In the production of standard products.

　　第三，一些美容医师只顾经济利益，对可能危及消费者人身安全的服务，未作出真实说明和明确警示。

The third,Some beauty doctor only economic interests,Could threaten to the consumers' personal safety service,Not a true statement and clear warning.

　每次美容完记得索要消费小票 Every time after remember beauty for consumption slip

　　工商部门提醒消费者，应选择正规的证照齐全的美容机构，注意检查美容师是否具有职业资格。

To remind consumers of the ministry of commerce,Should choose regular full certificates cosmetology organization,Check whether the beautician with professional qualification.

　　消费者在办理美容卡前一定要与美容院签订美容服务协议，要仔细查看是否存在不合理条款，及时提出质疑，对美容机构的承诺要达成书面协议。同时，消费者要保存有利的消费凭证，每次消费后要保留消费小票，最好要求注明每次的服务内容、美容用品及美容师等具体事项。(华商晨报 记者赵威)

Consumers in conduction hairdressing card must be signed before and beauty salon beauty service agreement,Carefully check whether there is no reasonable terms,Timely question,For cosmetology organization commitment to reach a written agreement.At the same time,Consumers to save favorable consumer vouchers,Every time after consumption keep consumption slip,The best time for indicating the service content/Beauty supplies and beautician specific matters.(Huashang morning journal reporter ZhaoWei)