杨冬

Yang

　　和商品房不一样，保障房的“帮扶”色彩更浓一些。好事得办好，不能办到一半就撒手。本报前天刊载于A1叠10版的一则消息《入住两个月，门禁坏了1个半月 馨宁公寓公租房运营方将进行维修 专家称维修费实报实销模式有利有弊》，便反映了保障房工作除了建设、供应以外的另一侧面配套。租住舒适与否，关键还得看软、硬件的配套。

And commodity house is different，Security in the room of the“supporting”Some color more strong。Good thing to do，Can't do it will die half。Our newspaper the day before yesterday published in A1 fold 10 version of the news《Check in two months，Access the bad one and half months rent an apartment back better male operation will be reimbursed for repair experts say maintenance model both advantages and disadvantages》，He reflects security room except the construction work、Supply the other side supporting。For comfortable or not，The key depends on soft、Hardware supporting。

　　小区门禁坏了，对讲系统坏了，通常给物业打个电话，大多都能及时上门修理。可馨宁公寓公租房入住才两个月，门禁就坏了1个半月。这就让人纳闷了：公租房小区物业报修的“响应”速度怎么就比别人慢一拍呢？

Village entrance guard broke down，Talkback system is broken，Usually give property to make a phone call，Most can timely the door repair。Kexin better apartment rent check in and just two months，Access is bad for 1 month and a half。This let people wonder：Male rent residential property of the repair service“response”Speed how slow a clap than others？

　　公租房全称叫 “公共租赁住房”，是上海“四位一体”保障房体系中重要的一环，同时也是本市租赁型保障房的一次大胆尝试。作为首批市筹试点项目之一，馨宁公寓公租房近两年的曝光率非常高，其“混搭”的特色给笔者留下了深刻的印象。所谓“混搭”，就是小区内除了有公租房，还有配套商品房，也就是俗称的动迁安置房。其物业管理模式也有所创新，专门成立的“经租管理中心”与物业团队一起，为租户提供各项租住、物业的服务。

And full name is rent “Public rental housing”，Is Shanghai“Four one”Security room system in the important part，The city is also the type of room of lease guarantee a bold attempt。As the first city to raise one of pilot projects，Jasmine better apartment rent exposure rate of nearly two years and is very high，the“Mix build”To the features of the left a deep impression。The so-called“Mix build”，In the district has a male is in addition to rent，A set of commodity house，Also is commonly known as the resettlement houses。The property management mode to innovation，Establishes specially the“The rent management center”And property team together，Provides each rented for tenants、Property service。

　　与崭新的楼房套间一样，馨宁公寓公租房其独特的运营模式也在不断摸索。有专家将其物业报修响应慢的原因归咎于公租房的日常运营需要 “投资方的审核与批准”，但也有专家表示，正因为这种投资与运营、服务合一的模式，方能更高效、更便捷地为租客提供后续服务。很显然，这样的模式目前也还只是在摸索中，承租人最直观的租住体验与感受，与运营方、物业方的成长有着极为密切的联系。

And new building suites，Ning apartment rent and back its unique operation mode are constantly fumble。Experts will repair the property of the slow reaction of male due to rent the daily operation needs “The examination and approval of investors”，But experts said，Because of this investment and operation、The unity of the service mode，Can more efficient、More convenient for tenants provide follow-up service。obviously，The pattern is now also is only in the dark，The lessee the most intuitive for experience and the feeling，And operator、The growth of the property party has a very close relation。

　　众所周知，公租房的申请门槛、标准比其它种类的保障房更宽，覆盖的人群范围更广，以馨宁公寓为例，绝大多数申请者为年轻人。生活无规律、不定时，物管需求、呼声多样，套内外设施损坏率偏高，这或许都是年轻人群的租住特征。面对这些“年轻”的需求，如何作出快速、有效的响应，值得公租房的运营方、物业公司去深思、总结。

As is known to all，And the threshold for rent、Standard than other kinds of security room more wide，The crowd of cover a wider range，Back to better apartment for example，Most applicants for young people。Life erratic、timing，Content canal demand、Voice variety，Set of internal and external facilities damage rate is on the high side，This is probably the young population for features。In the face of these“young”demand，How to make a fast、Effective response，And the rent is operator、Property companies to ponder、summary。

　　楼下的门禁坏了，租客不是首先打给物业，而是发微博“吐槽”；家里的对讲电话不“灵光”了，报修之后转身就忘了和物业约好的上门维修时间；出门忘了带门卡，首先想到的不是求助于物业，而是用尽一身蛮力，硬是把磁感应门给强行拉开……公租房承租人的共性与特点，决定了公租房小区配套、物业服务的方向。或许类似的物业服务模式、质量在别的小区是可行的，能解释得通，但对于公租房小区而言是否达标，尤其是在租客看来，还有待商榷。

Downstairs entrance guard broke down，Tenant is not the first to call the property，But FaWei bo“Vomit slot”；Just don't call home“flashes”the，After the report turned forget and property about good door to door service time；Go out forgot to take the door card，The first thought of not turn to the property，But used up a brute force，Threw induction door to forcibly open......And the lessee of the common characteristics and rent，The village form a complete set and decided to rent、The direction of the property management services。Maybe a similar property service mode、Quality in other area is feasible，Can explain the，But for rent in community and whether the standards，Especially in the tenants look，Still to be identified。

　　除此之外，正如专家所说，公租房小区也要着力建设自己的社区文化，建立租户、物业之间沟通的桥梁。事实上，在馨宁公寓公租房小区，这样的桥梁并不是没有。一次偶然的机会，听说了馨宁公寓公租房小区内还有QQ群，方便租客与租客、租客与物业之间更好地联系。既然有了这样一个良性的互动平台，为何不好好利用起来，何必要发微博“吐槽”？如果是问题几次反映无果，运营方、物业是否得从自身找原因？

In addition，As experts say，Male rent to focus on building their residential community culture，Establish the tenant、Between the bridge of the property。In fact，Back in the apartment rent village temple male，This bridge is not without。A pure chance，Heard that the apartment rent back better male in the district and QQ group，Convenient tenants and tenant、Tenants and property better contact between。Now that there is such a benign interactive platform，Why not make good use of it up，Why should FaWei bo“Vomit slot”？If is the question several times reflect on fruit，operator、Whether from their own property look for reason？

　　笔者更愿意看到这样一种结果，即从公租房小区建设的最初阶段，便针对公租房租住人群主要以年轻人、单身青年为主的特点进行规划，小区设置食堂、洗衣房、收纳间等特别针对年轻租客设计的居住硬件；更重要也是最根本的，是要从小区的软件上做好公租房租住的配套，这当中既要针对年轻人群多元化的租住需求，也要有更为良性的互动、沟通平台，同时呼吁运营方及物业能形成更加快捷、高效的响应机制。 （作者系本报经济部记者）

The author would like to see such a result，That is, from male rent the initial stage of construction area，And for people to rent for male mainly young people、Single people to give priority to the characteristics of planning，Residential area dining room、laundry、Receive wait between the special aimed at young tenants design living hardware；More important is the fundamental，From childhood on the software is to make public rental unit for supporting，This should not only for young people of both diversified needs，Also want to have more benign interaction、Communication platform，Also called on operator and property can form is more efficient、Efficient response mechanism。 （The author is our newspaper reporter ministry）