坚持不懈提升运输服务质量和水平 Persevere in ascension transport service quality and level

——党的十六大以来交通运输发展述评之四 - since the 16th CPC national congress transportation development review of the four
本报编辑部

Our newspaper editorial board

　　交通运输的本质属性是什么？交通运输业到底是什么行业？这两个全行业长期思索的问题，在党的十六大之后，答案慢慢清晰。

Transportation is the essential attribute of???????Transportation industry exactly is what industry?The two whole industry to think about the issues of for a long time,In the party's 16 big later,The answer slowly clear.

　　部党组研判认为，交通运输提供的生产性服务，面向国民经济的所有生产部门，服务过程贯穿于社会生产、流通的各个方面；交通运输提供的消费性服务，与人民群众的生活息息相关，是惠及千家万户的普遍性服务，服务对象涵盖所有社会群体和个体，因此，服务是交通运输的本质属性。《国民经济和社会发展第十一个五年规划纲要》更是明确把交通运输定位为服务业，并作为服务业中优先发展的领域。

BuDangZu judge think,Transportation provide productive service,Facing the national economy of all the production department,Service throughout the process of social production/All aspects of the circulation;Transportation provide consumer services,And people's life,Benefiting common people is the universality of the service,The service object cover all social groups and individual,therefore,Service is the essential attribute of transportation.[The national economic and social development outline of the eleventh five-year plan for]Is explicitly the transportation location for the service industry,And as services in giving priority to the development of the field.

　　服务业的明确定位，对交通运输发展产生了重大的现实意义和长远的战略影响。

A clear positioning services,The development of transportation has had the significant practical significance and long-term strategic influence.

　　在这样的定位的指导下，“服务国民经济和社会发展全局，服务社会主义新农村建设，服务人民群众安全便捷出行”，成为交通运输行业的奋斗轨迹。

In such a position under the guidance of the,"Service national economic and social development of the country,Service construction of a new socialist countryside,Serves the people safety convenient travel",Become a transportation industry struggle trajectory.

　　十年来，秉持服务的宗旨，交通运输基础设施建设飞速发展，客货运输量及服务水平明显提高，人民群众出行满意指数稳步提升。

Ten years,Uphold the tenet of service,Transportation infrastructure construction rapid development,Passenger and cargo traffic and service level obviously improved,People travel satisfaction index steadily improved.

　　“要想富，先修路。”“经济发展，交通先行。”十年的发展成就以及人民群众的赞誉坚定了交通运输部党组继续做好行业服务的决心与信心。

"To be rich,The first road.""Economic development,Traffic first."Ten years of development achievements and people's praise established the transportation BuDangZu continue to make industry service's determination and confidence.

　　“要坚持不懈地提升运输服务质量和水平。”交通运输部部长杨传堂明确指出，今后一个时期，人民群众不断增长的交通运输需求与交通运输发展不足的矛盾将长期存在。因此，要坚持把保障和改善民生作为交通运输工作的出发点和落脚点，努力使交通基本公共服务人人共享、普遍受益，不断提高基本公共服务的能力和水平。

"Constantly improve the transport service quality and level."The traffic department of transportation secretary YangChuanTang explicitly pointed out,For a time,People's increasing transportation demand and transportation development insufficient contradiction will exist for a long time.therefore,You must keep on security and improving people's livelihood as transportation work starting point and the foothold,Try to make traffic basic public service everyone sharing/Common benefits,Continuously improve the basic public service ability and level.

不懈的奋斗——强服务 助发展 Unremitting struggle - the strong service help development

　　围绕发展的主题，交通运输过去十年奉献的服务堪称壮美。

Around the theme of development,Transportation over the past ten years dedicated service can be splendor.

　　可以毫不夸张地说，没有交通运输服务的快速跃升，很难有这十年经济社会发展的不断提速。

It is no exaggeration to say,No traffic transportation service fast jump,It is difficult to have the ten years of economic and social development is accelerated continuously.

　　十年间，以飞速发展的交通运输基础设施建设为支撑，公路、水运、航空、邮政等各种运输方式融合交织，立体交通大网雏形显现。衔接顺畅、方便快捷、经济可靠的综合交通运输体系正在逐步建成，为经济社会发展提供了坚实的交通运输服务保障。“人便于行，货畅其流”，客运“零距离换乘”、货运“无缝隙衔接”的愿景渐行渐近。神州大地血脉畅通，活力迸发。

Ten years,With the rapid development of the transportation infrastructure construction as the support,highway/water/aviation/Postal, etc. Various kinds of mode of transportation fusion mixed,Three-dimensional traffic net appeared prototype.Smoothly linking/Convenient and quick/Economic and reliable comprehensive transportation system is gradually built,For economic and social development to provide the solid transportation service guarantee."People easy to do,Facile flow of cargo",passenger"Zero distance transfer"/freight"Without aperture linking"Vision gradually the line be asymptotically.Throughout the veins clear,Vitality into.

　　看着跨越德夯大峡谷、打通湘渝高速公路最后一个“断点”的矮寨特大悬索桥，重庆秀山土家族苗族自治县县长王杰说：“不久的将来，我们的土鸡还要卖到香港！”

Look at across DE tamper the grand canyon/Through hunan chongqing highway last"breakpoint"The aizhai jumbo suspension bridge,Chongqing xiushan tujia and miao autonomous county wangjie said:"The near future,Our native also sold to Hong Kong!"

　　透过一座大桥可以看到土鸡的销路，透过一条公路可以看到产业园的前景，透过一座车站可以看到无限的商机，透过一座港口可以看到城市的未来……透过交通运输看到百业兴旺的愿景，可以怀抱国泰民安的期待。

Through a bridge can see the sale of turkeys,Through a highway can see the prospect of industrial park,Through a station can see unlimited business opportunities,Through a port can see the future of the city...Through transportation see all prosperous vision,Can embrace the peaceful country and look forward to.

　　这就是交通运输业的价值所系！这就是交通运输服务的魅力所在！

This is the value of the transportation industry is!This is the charm of transportation service!

　　湖南省常德市桃源县马崇岭镇人陈志祥，曾在常吉高速公路建设工地做驾驶员，常吉高速公路通车后，他失业了。而近几年，湖南高速公路密集开建，他又在怀通高速公路工地上找到了新工作。

Hunan chang DE city TaoYuanXian MaChongLing town people ChenZhiXiang,Once in ChangJi highway construction site do driver,ChangJi highway after the opening to traffic,He has lost his job.And in recent years,Hunan expressway intensive open built,He was conceived through highway the site to find a new job.

　　像陈志祥一样的农民工，在湖南高速公路建设工地上还有千千万万。

Like ChenZhiXiang same migrant workers,In hunan highway construction site and ten million.

　　交通运输业如一台强大引擎，从建设到运营，创造就业，带动建材等相关产业，畅通物流、人流，源源不断地为经济社会发展提供动力。

Transportation industry as a powerful engine,From construction to operation,Create employment,Drive the building materials and other related industries,Clear logistics/people,Continuously to provide power for economic and social development.

　　每到农村，都会在不经意间听到对交通运输最质朴的感谢：

Every arrive the rural,Will come when you least expect them to hear to transport the most simple thank:

　　在河南省漯河市湾赵村，张玉芬感叹：“跟下一辈讲原来行路难的事儿，他们都跟听故事一样。”现在，村里的不少年轻人在市区上班，走016乡道，上241省道，转107国道，再转绕城公路到市区，总共只需要20多分钟。曾经阻隔老辈人的20多公里路，在他们眼里已不值一提。

LeiHeShi bay in henan province loan,ZhangYuFen exclamation:"With the next generation speak originally journey difficult thing,They are listening to story with the same."now,The village many young people work in the city,Walk 016 township roads,The 241 provincial road,Turn to the 107 national road,Turn again belt expressway go downtown,A total of only need more than 20 minutes.Once cut off one's elders of more than 20 kilometers,In their eyes has nothing to speak of.

　　类似的事情正发生在千千万万的普通农村。路通了，车通了，村里的产业园区建起来了，农民的钱包鼓起来了，在家门口坐上公交车就能进城，城乡距离近了，生活方式变了，社会主义新农村村容整洁、乡风文明、基层民主……农村公路成为群众最欢迎、社会最满意的民心工程和德政工程。

Similar things are occurring in the millions of ordinary rural.Leads the,Car through the,The village industrial park to build up,Farmers wallet drum up,In the doorway of my home take the bus to the city,Urban and rural distance is near,Way of life has changed,The socialist new rural village neatly/civilized/Democracy at the grassroots level...Rural road become the most welcome the masses/Society the most satisfactory morale project and project "is the virtue-building.

　　十年来，交通运输部认真落实中央关于社会主义新农村建设的部署要求，推动公共资源向农村交通基础设施建设倾斜，农村地区出行条件发生了巨大变化。

Ten years,The traffic department of transportation earnestly implement the central about the construction of the new socialist countryside deployment requirements,To promote public resources to rural traffic infrastructure construction tilt,Rural travel conditions changed.

　　在第二届世界农村公路大会上，主办方国际道路联盟把农村公路建设与社会公平发展贡献奖颁发给了中国交通运输部。

In the second session of the world conference on rural highway,Organizers international road federation the rural highway construction and social fair development contribution award presented to the Chinese traffic department of transportation.

不变的旋律——优服务 惠民生 The same melody - we superior service life

　　以人为本是交通运输十年服务的不懈坚持。

People-oriented is the transportation ten years of unremitting adhere to the service.

　　服务从心开始！服务以行动见证！

Service from the heart beginning!Service to action witness!

　　十年来，从“走得了”到“走得好”，交通运输行业努力构建分工协作、有机结合、连结贯通、布局合理的综合运输体系，人民群众有了越来越丰富的出行选择。

Ten years,from"Go have"to"Go well",Transportation industry to construct division of labor cooperation/Organic combination/Links through/Rational layout of the comprehensive transportation system,The masses have more and more abundant travel choice.

　　在北京，白领林小姐作为一名资深“驴友”，一到周末就选择自驾出游，上高速公路快速出城，穿过四通八达的农村公路，寻觅一个个最美乡村的惊喜。

In Beijing,White-collar miss Lin as a senior"LvYou",A weekend to the choice of drive travel,On the highway fast out of the city,Through the extend in all directions of rural highway,Looking for a most beautiful country surprise.

　　在湖北，荆州市民邹先生一家坐上高铁，1个小时10分钟就到了武汉，在与火车站一墙之隔的杨春湖客运换乘中心吃完午餐，乘上旅游直通车，直达黄冈大别山天堂寨。

In hubei,Mr. Zou jing zhou people sit on a high iron,1 hour 10 minutes to wuhan,With the railway station in the wall YangChunHu passenger transfer center after lunch,Travel by train,Direct huanggang village dabie mountain heaven.

　　在西藏，贡嘎机场的候机楼里，次仁玉珍要去成都看女儿，“再过两个小时，我女儿就能吃上我亲手做的新鲜酸奶了。”

In Tibet,Gonggar airport in the terminal building,Cering YuZhen will go to chengdu to see her daughter,"Another two hours,My daughter can eat my own hands to do the fresh yogurt."

　　十年来，从GPS在客货运行业的广泛应用，到长途客车凌晨2时到5时强制休息；从电子不停车收费车道的大力建设，到高速公路收费逐步跨区域联网；从客运安全告知制度，到“安全带—生命带”专项行动，交通运输服务从硬件建设、软件建设双管齐下，为安全、便捷出行提供更加有力的保障。

Ten years,From GPS in the wide application of KeHuoYun industry,To coach bus at 2 to 5 when forced to rest;From the electronic no parking charge lane vigorously construction,To the expressway toll collection network gradually cross area;From the passenger safety told system,to"Seat belts - life zone"Special action,Transportation service from the hardware construction/Software construction work along both lines,For security/Convenient travel to provide more effective security.

　　在山西大同新南公路客运站，候车大厅、乘车区以及客车车门、前挡风玻璃上方、每一个座位前，都贴着“系好安全带”的标语，乘务员一一检查确保每位乘客都正确系好安全带后，客车才会缓缓启动。

Datong in shanxi the new highway passenger depot,Waiting hall/Ride area and passenger car door/The front windshield/Before each a seat,Put the"Fasten your seat belt"slogan,One crew checking to ensure that each passenger is correct after fasten your seat belt,Bus will slowly start.

　　在河北京承高速公路滦平段上，一辆客运班车正准备加速超车，车内喇叭发出“嘀嘀”警示，乘务员接到车辆所属公司监控人员打来的提醒电话：“你好，你车已超过安全车速，请立即降速，谨慎行驶。”乘务员立即提醒驾驶员减速，客车又恢复了平稳行驶状态。

In the river Beijing bearing highway LuanPing segment,A car passenger train is preparing to accelerate overtaking,Car speaker"Di di"warning,Steward received by the company of affiliation vehicle monitoring personnel from reminding telephone:"hello,Your car has already exceeded safety speed,Please immediately speed down,Careful driving."Attendant immediately remind motorists to slow,Coach again smooth running state.

　　十年来，以安徽“微笑服务、温馨交通”、青岛“红飘带”出租车队、河北保定“郭娜陆地航空班”等优质服务品牌为代表，交通运输服务窗口的笑容越发亲切，服务质量水平与基础设施建设相得益彰，带给广大百姓更为体贴、温馨的出行感受。

Ten years,In anhui"Smiling service/Warm traffic"/Qingdao"Red ribbon"Rent the team/Hebei baoding"GuoNa land aviation class"Other high quality service brand as a representative,Transportation service window smile more kind,The quality of service level and infrastructure construction bring out the best in each other,To all our people more considerate/Warm feelings of travel.

　　“只要您路过，就会看到我微笑。”在安徽，无论是高速公路收费窗口、国省干道服务一线，还是车站码头、执法单位，您都能感受到交通运输人的“微笑服务”。这是他们传递真情、诠释礼仪的亮丽风景线，这是他们传播文明、彰显形象的重要窗口。

"As long as you pass by,Will see me smile."In anhui,Both of the expressway toll collection window/Countries provinces trunk road service a line,Or station wharf/Law enforcement unit,You can feel the transportation"Smiling service".This is their transfer indeed/Interpretation of the etiquette beautiful scenery line,This is their is the transmission of civilization/Reveal the image of an important window.

　　“旅客的事儿，再小，也是大事。”“郭娜陆地航空班”成立9年来，先后为旅客办好事1.3万件，救助被骗、被盗、弱势等特殊困难旅客700余人，为200多名走散儿童找到父母，把近百名失忆老人送回家中。

"The passenger's,Again small,Is also an important event.""GuoNa land aviation class"Established for nine years,Successively for passengers do good 13000 pieces,Salvage swindled/stolen/The weak and other special difficulties more than 700 passengers,For more than 200 children find their parents separated,The old man back to home nearly memory loss.

　　十年来，交通运输行业始终以一个大行业的责任感胸怀社会、奉献社会，直面人民群众关注的热点难点问题，民生为先、创新服务。

Ten years,Transportation industry has always been to big business sense of responsibility heart society/Dedicating the society,Face to face with the people concerned hot difficult problem,The livelihood of the people first/Innovation service.

　　今年国庆长假期间，全国首次施行小客车免费通行政策。8天，7座及以下小客车出行总量比去年同期增长1.5倍。8天，60多万名交通运输干部职工坚持“免费不免责、放行不放假”，坚守一线，努力为广大驾乘人员做好服务保障。异常火爆的自驾车旅游刺激了消费、拉动了经济，特别是通过公路前往景区旅游的客流量比去年同期增长近70%，在一定程度上缓解了其他运输方式的压力。

During the National Day long vacation this year,The first in the country of passenger car toll free policy.Eight days,7 seat and the total amount of car travel than the same period last year increased by 1.5 times.Eight days,More than 60 transport cadres and workers insist on"Free not exceptions/Release not holiday",Stick to a line,Efforts for the ride to personnel service guarantee.Unusually hot self-driving tourist stimulated consumption/Pull the economy,Especially through the highway to the scenic area tourist passenger volume than last year the corresponding period grows nearly 70%,To a certain extent, alleviate the pressure of the other modes of transportation.

　　8天，全国免收小客车通行费65.4亿元，民生得到的实惠却无法用数字估量。实实在在的惠民举措，让发展成果与人民共享。

Eight days,The car will be exempted from the toll is 6.54 billion yuan,The livelihood of the people get benefits but not use digital measure.We truly, truly move,Let the achievements of development and people's share.

　　实施整车运送鲜活农产品“绿色通道”政策、取消政府还贷二级公路收费……十年来，交通运输行业创新服务不断、惠民举措频频。

Conduct the vehicle transport fresh agricultural products"Green channel"policy/Cancel government owing on the loan secondary road fee...Ten years,Transportation industry innovation service continuously/Frequently we move.

永恒的追求——提质量 上水平 Eternal pursuit, carry on the quality level

　　时代在变，需求在变，交通运输人服务的追求却是永恒的。

Time is changing,Demand change,Transportation people the pursuit of service is eternal.

　　十年来，交通运输服务成就非凡。但我们也必须清醒地认识到，面对经济社会发展、人民群众出行量不断增长且需求多元的形势，目前的交通运输整体服务水平还要继续提高。

Ten years,Transportation service extraordinary achievement.But we also must realize soberly,In the face of economic and social development/People's trips growing demand and multiple situation,The current transportation whole service level will continue to improve.

　　站在新的起点上，需要我们满怀信心，以党的十八大精神为指引，坚持不懈提升运输服务质量和水平，更好地服务国计民生。

Standing at a new starting point,Need we are full of confidence,Party's eighteen big spirit as the guide,Persevere in ascension transport service quality and level,Better serve the national economy and people's livelihood.

　　更好地服务国计民生，应着力构建“大交通”，建设高效、安全、畅通、便捷、绿色的现代化综合运输体系。助推公路、水路、民航等多种运输方式协调发展，提升交通运输效率，提升客运货运的科学性、有效性、经济性。

Better serve the national economy and people's livelihood,Should strive to build"Big traffic",Construction efficient/safety/clear/convenient/Green modern integrated transport system.Boosting highway/waterway/Civil aviation and so on the many kinds of transport mode coordinated development,Improve transportation efficiency,Ascension passenger freight more scientific/effectiveness/economy.

　　更好地服务国计民生，应更加注重公平，促进交通运输基本公共服务均等化。大力改善农村地区、西部地区特别是集中连片特困地区人民群众的交通运输条件，通过推动交通运输条件的平衡发展，促进城乡、区域科学发展，促进社会和谐，使人民群众共享交通运输改革发展成果。

Better serve the national economy and people's livelihood,Should pay more attention to fairness,Promote transportation equal access to basic public service.To improve the rural areas/The western region especially concentrated destitute areas the people's transportation condition,Through the push of a balanced development of the transportation conditions,Promoting urban and rural/Regional science development,Promote social harmony,Make the people sharing transportation in the fruits of reform and development.

　　更好地服务国计民生，应始终坚持民生为先，努力解决人民群众关注的突出问题。继续规范收费公路运营，努力缓解交通运输拥堵，为人民群众安全便捷出行提供更优质的服务。

Better serve the national economy and people's livelihood,Should always adhere to the livelihood of the people first,Work hard to solve people's attention problems.Continue to regulate toll highway operation,Efforts to ease traffic congestion,For the people safety convenient travel to provide more quality services.