平台将根据呼叫量调整座席数 Platform will according to call quantity adjustment position number

　　儿童医院介绍，该平台由999急救中心提供后台系统支持，整合了以北京儿童医院为首的儿科专家团队，能够提供医疗及护理即时电话咨询。每天早上8时到下午4时，该咨询平台系统提供人工咨询，其余时间提供自动语音咨询。

Children's hospital is introduced,This platform by the 999 emergency center to provide background system support,The integration in Beijing children's hospital of pediatrics chief expert team,Able to provide medical and nursing instant telephone counseling.At 8 every morning to 4 PM,The information platform for the system to provide the artificial consultation,The rest of the time provides automatic phonetic consultation.

　　999急救中心副院长田振彪介绍，平台启动初期，999急救中心划拨出了15条线用于“儿童电话咨询服务平台”的15个专业座席。如遇呼叫量大的情况，将根据监测的实时等待峰值，随时调整座席数量。针对寒暑期、季节转换等有可能出现疾病咨询高峰的情况，平台还设计了预案，全力保障接通率。

999 emergency center deputy director TianZhenBiao is introduced,Platform the initial,999 emergency center transfer out of the 15 line used to"Children's telephone counseling service platform"15 professional position.In case of call big situation,According to the real-time monitoring will be waiting for the peak,Adjust position quantity.According to HanShuQi/Season conversion etc likely disease consulting peak condition,Platform also design the plan,To guarantee success rate.

今后将增加诊后跟踪服务等 The future will increase after diagnosis tracking service, etc

　　儿童医院介绍，该平台已经试运行1个月，平均日接听量1000个左右。家长通过咨询电话可以第一时间了解医院专家出诊信息、各科室就诊情况、就诊流程等。

Children's hospital is introduced,This platform has commissioning 1 month,Average daily answer quantity 1000 or so.Parents through the consultation telephone can be the first time know hospital experts home visit information/Each department medical conditions/Medical process, etc.

　　除了诊前咨询，今后，儿童医院还会提供诊后跟踪服务、慢性病管理、儿童健康档案及儿童急救网络，使北京儿童医院逐步成为真正的儿童医疗保健中心。

In addition to diagnosis before advisory,In the future,Children's hospital will provide after diagnosis tracking service/Chronic disease management/Children's health file and children's first aid network,Beijing children's hospital gradually become true children's health care center.

　　999急救中心副院长田振彪表示，下一步，999急救中心将根据该平台掌握到的小儿各种疾病发病量，为急救中心的急救车设备配备等提供数据，并借用儿童医院的资源，完成急救医疗人员的培训，完善儿童急救平台。（记者王卡拉）

999 emergency center deputy director TianZhenBiao said,The next step,999 emergency center will according to the platform to master the pediatric various disease quantity,For first aid center ambulance equipment is equipped with, such as the provision of data,And use the resources of the children's hospital,Complete emergency medical personnel training,Improve children's emergency platform.(Reporter wang Carla)

　　作者：王卡拉 (来源：新京报)

The author:The king Carla (source:The Beijing news)