中新网金华9月8日电(记者 童静宜 实习生 郁丽娟)“doyouloveme？”往常，一句德芙(DOVE)巧克力的宣传语，总是能勾起顾客对美好爱情的向往。但近日，浙江金华的胡先生遇到了一件事，让他再也不敢对德芙巧克力有任何“幻想”了。

Beijing on September 8, jinhua(Reporter TongJingYi interns YuLiJuan)"doyouloveme?"usual,A dove(DOVE)Chocolate publicity language,Can always remind customers for a better love yearning.But recently,Zhejiang jinhua's Mr. Hu met a thing,Let him never to dove chocolate have any"fantasy"the.

　　蟑螂“藏身”巧克力内 cockroaches"hiding"Chocolate inside

　　8月30日下午2点左右，饭后有吃巧克力习惯的胡先生照例拿起德芙巧克力吃，但这次感觉有些异样。

On August 30, at 2 o 'clock,After a meal to eat chocolate have the habit of Mr Hu routinely took the dove chocolate,But this time I feel a little bit different.

　　当一块巧克力即将吃完时，胡先生感觉到嘴里有渣，于是将剩下的拿出来一看，竟然有一只3毫米大小的蟑螂。

When a piece of chocolate will finish eat,Mr. Hu feel mouth slag,So will the rest of the take out a look,Should have a 3 mm size of the cockroach.

　　“当时就觉得胃里一阵翻滚，很想吐。”胡先生说，他本人和孩子都偏爱德芙巧克力，几乎天天都吃，没想到这次吃出了蟑螂。

"Then feel in the stomach a tumble,Really want to vomit."Mr. Hu said,He himself and the children are partial Ed fu chocolate,Eat them almost every day,Didn't expect this to eat a cockroach.

　　自从吃了蟑螂，胡先生心理上就难以接受，总觉得肚子不舒服，还去医院检查过。

Since the cockroaches eat,Mr. Hu psychological is hard to accept,Always feel belly uncomfortable,Still go to a hospital checked.

　　据悉，德芙巧克力是世界最大宠物食品和休闲食品制造商美国跨国食品公司玛氏(Mars)公司在中国推出的系列产品之一，1989年进入中国，1995年成为中国巧克力品牌。

It is reported,Dove chocolate is the world's largest pet food and leisure food manufacturers the United States multinational food companies and's(Mars)Company in China launched one of the series of products,Entering China in 1989,In 1995, become China's chocolate brand.

　　近年来，德芙巧克力的广告在电视上“疯狂”播出，“doyouloveme”？代表爱情宣言的巧克力备受年轻男女欢迎。

In recent years,Dove chocolate advertising on TV"crazy"broadcast,"doyouloveme"?On behalf of the declaration of love chocolate young men and women are welcome.

　　但巧克力里吃出蟑螂，让胡先生一下失了胃口，他告诉记者，以后再也不敢吃德芙了。

But the chocolate eat a cockroach,Let Mr. Hu once lost appetite,He told reporters,Later any further not dare to eat a dove.

　　欲求检测结果却一再被推脱 Desire test results have be evade

　　随后，胡先生联系了“12315”消费者投诉举报电话，但被告知需先联系德芙制造商——玛氏公司。该公司金华地区一位姓黄的销售员表示，会将蟑螂与剩下的巧克力一并送去北京总公司检测。

then,Mr. Hu contacted the"12315"Consumer complaints to report telephone,But be told to contact manufacturers - first dove manasseh's company.The company the jinhua region of a man surnamed huang salesman said,Will the cockroach and the rest of the chocolate together sent to Beijing head office detection.

　　胡先生告诉记者，当他问什么时候能出结果时，该工作人员却称自己只是一名销售，其他一概不清楚，又让胡先生联系玛氏公司总部。

Mr. Hu told reporters,When he asked what time can you out the results,The staff is said they just a sales,Other are not clear,And let Mr. Hu contact and's company headquarters.

　　近日，胡先生当着记者的面又一次拨打玛氏公司总部电话，被客服告知没有联系电话，需等待通知，通常处理时间为一个星期。

recently,Mr. Hu in the presence of the face of the reporter once again call phone manasseh's company headquarters,Be customer service told no contact phone number,Need to wait for a notice,Usually the processing time for a week.

　　胡先生在电话中提出要与玛氏公司一起请第三方检测，也遭到客服拒绝，客服人员称金华地区无法检测，必须把证据邮寄回北京检测。

Mr. Hu on the phone and put forward to manasseh's company together please third party testing,Was also refused to customer service,The personnel of the service says the jinhua region could not detection,Must take evidence mail back to Beijing detection.

　　胡先生对此十分不解：一块小小的巧克力，一只小小的蟑螂，想要验证产品的质量，却难于登天。

Mr. Hu quite puzzled:A small piece of chocolate,A small cockroach,Want to verify the quality of the products,But difficult to climb up to the sky.

　　为了解具体情况，9月4日，中新网记者致电玛氏食品(嘉兴)有限公司，试图采访相关负责人。但客服人员却以领导开会、接待宾客为由拒接记者采访，并不给予联系电话。

To understand the specific situation,On September 4,,Reporters call the local fars news agency reported manasseh's food(jiaxing)Co., LTD.,The relevant person in charge of trying to interview.But the personnel of the service but with leadership meeting/Reception guests for rejected by reporters,Don't give contact phone number.

　　专家：“大品牌”不等于“高品质” experts:"brands"Is not equal to the"High quality"

　　据记者了解，德芙巧克力“出事”已并非第一次了。早在2009年，杭州的陈女士在德芙原粒杏仁巧克力中吃出了三条活着的虫子；2006年10月有人吃出死虫子；同年6月德芙巧克力里有易拉罐拉环；2004年德芙被曝光“内藏”绿头苍蝇……

According to reporter understanding,Dove chocolate"accident"Has not the first time.As early as in 2009,Hangzhou's ms. Chen in the dove original almond chocolate eat out of the three living bugs;In October 2006, someone to eat out of death worm;In the same year June dove chocolate TAB in cans;2004 dove be exposure"concealable"Blowfly...

　　事件发生后，胡先生的妻子在QQ签名中写道：“德芙最新产品——蟑螂夹心巧克力，今天你吃了吗？”

After the incident,Mr. Hu's wife wrote in QQ signature:"Dove chocolate latest product - cockroaches,Today you eat?"

　　针对这一事件，中新网记者采访了浙江省消保委副秘书长叶元春。他表示，对于主观上故意、多次过失的企业，社会应该披露其行为，谴责经营者，必要时求助有关部门责令其整改，保护消费者的合法权益。

In view of this event,A reporter interviewed the zhejiang disappear is protected appoint vice secretary-general leaf yuan spring.He said,For subjectively intentional/Multiple fault enterprise,Society should disclose the behavior,Condemned operators,When necessary for help the relevant departments shall be ordered to its improvement,To protect the legitimate rights and interests of consumers.

　　记者了解，中国《消费者权益保护法》对此类事件的处罚较低，一般是“十倍赔偿”，而这个标准在国际上算非常低，在发达国家曾有过“赔付1000万”的案例。

The reporter understands,China[The consumer rights and interests protection law]To such event of punishment is low,The general is"Ten times compensation",And this standard in the international pay is very low,In the developed countries had"Settlement 10 million"case.

　　叶元春认为，要减少这种事情的发生，关键在于完善国内法律法规。另外消费者也应理性消费，清楚地认识到“大品牌”不等于“高品质”，不能一味地推崇国外品牌。(完)

Leaf yuan spring think,To reduce this kind of thing from happening,The key is to perfect the laws and regulations.In addition the consumer should also rational consumption,To have a clear understanding"brands"Is not equal to the"High quality",Can not blindly praise highly foreign brands.(finish)