专家医生名不副实看似便利实难监管 Expert doctor undeserved seemingly convenience real difficult supervision

网上问诊缺法律规范存安全隐患 Online inquiry lack of legal norm save safety hidden trouble

　　早在2009年，卫生部就颁布了《互联网医疗保健信息服务管理办法》。该办法规定，医疗卫生信息服务只能提供医疗卫生咨询，不得从事网上诊断和治疗活动。因此，网上诊疗行为是不受法律保护的

As early as in 2009,The ministry of health is issued[The Internet medical and health information service management measures].The measures,Medical and health information service can only provide medical and health consultation,Shall not be engaged in online diagnosis and treatment activity.therefore,Online diagnosis and treatment behavior are not protected by law

　　目前，对于网络诊疗，还没有明确的法律法规予以规范，在法律上存在空白。患者可能无法找到给出治疗意见的医生，相关部门也无法调查取证

At present,Diagnosis and treatment for network,Still no definite laws and regulations to regulate,In the law exists blank.Patients may not be able to find treatment are the opinions of the doctor,Relevant departments also is unable to investigate and collect evidence

　　“看病”不需要去医院排队，只要上网，向“名医”咨询，一样能解决自己的问题。如今，网上问诊正受到众多网友的青睐。

"The doctor"Don't need to go to a hospital queue,As long as the Internet,to"Famous doctors"consulting,Can to solve their own problems.now,Online inquiry is being the favour of many users.

　　网上问诊为医疗工作者与大众提供了一个更方便快捷的交流渠道。但是作为一个新生事物，其诚信如何，是否可靠安全，都存在着不确定性。所谓的问诊水平也良莠不齐，也没有明确的法律法规可以规范，这一切无疑使网上问诊充满风险。

Online inquiry for medical workers and mass provides a more convenient and quick communication channel.But as a new thing,The good faith how to,Is reliable safety,There are uncertainties.The so-called interrogation level also the good and bad are intermingled,Also does not have the explicit laws and regulations can regulate,All this is sure to make online inquiry is full of risks.

网络问诊渐受热捧 Network inquiry gradually heated holds

　　上海王女士的宝宝出生6个月后出现了一个奇怪的状况：睡觉的时候老是摇头。到医院咨询，医生说没问题，但是王女士还是不放心。不久前，她登录一个“医疗网站”，找了北京的一位儿科专家进行网上咨询，很快，儿科专家回复她，“这只是阶段性的反应，不用担心，过段时间就好了”。

Shanghai wang baby was born six months later there was a strange situation:Sleep is always shook his head.To hospital consulting,Doctor says no problem,But wang is not assured.Not long ago,She logged in a"Medical website",Looking for Beijing's a paediatrician online consulting,soon,Paediatrician reply to her,"This is just the reaction of the stage,Don't worry,After a short time".

　　“粉丝的问题很多，一回答起来就忘了时间，但是每回答一个问题，我都觉得很快乐。”谈起“微博问诊”，上海儿童医院的杨晓东医生显得有些兴奋。杨医生“织围脖”虽只有短短4个多月，但已经拥有了上万名粉丝。“有了微博之后，心里就多了一丝牵挂。”杨医生说，现在回到家的第一件事情，就是打开电脑，看看粉丝的留言。每天，杨医生都会花上半个小时回答患者的问题，问题多的时候，则要忙到深夜。

"Fans of the many problems,One answer up forgot the time,But every answer a question,I feel very happy."about"Micro bo interrogation",Shanghai children's hospital YangXiaoDong doctor appear some excitement.Dr. Young"Weave collar"Although only just more than four months,But have thousands of fans."After a micro bo,My heart is much a coil."Yang said the doctor,Now back to the home of the first thing,Is turned on the computer,See fans message.Every day,Dr. Young will spend half an hour to answer the problem of patients,When the problem,Should busy late into the night.

　　上海瑞金医院的李医生告诉记者，他愿意在网络上接受患者的咨询，平时他也在自己的微博上免费回复网友的提问。“但是如果让我网上收费看病，我还真不敢”。

Shanghai ruijin hospital doctor li told reporters,He is willing to accept patients in the network consulting,Usually he also in their own small bo free on the net friend's question reply."But if let me online charges the doctor,I really can't".

　　由“家庭医生在线”开展的一项调查研究显示：83.2%的网民有网络问诊经验，其中34.2%的网民会向一些健康网站咨询“头疼脑热等小病痛”，33.1%热衷于从网上获取日常保健知识。

by"Family doctor online"To carry out a survey study shows:83.2% of the netizens have network inquiry experience,34.2% of the netizens to some health web site consulting"Slight illness, and other small sickness",33.1% from the Internet to obtain daily health care knowledge.

　　业内人士分析称，通过网络问诊看病的模式之所以受热捧，是因为现在三甲医院“看病难”的状况一时还难以改变。网上看病，免去了挂号的辛苦。

The personage inside course of study says,Through the network to see a doctor interrogation pattern is heated holds,Because now 3 armour hospital"See a doctor difficult"The situation is difficult to change.Online to see a doctor,To avoid the register of the hard work.

　　上海红房子产科医院党委书记华克勤说，有名的医生本来每周只有几小时的门诊时间，想要解决病人更多问题“心有余而力不足”。现在有网络，可以大大方便与病人的沟通，病人更是从中获益，全天候、跨空间皆可咨询医生，不再为找不到名医而犯愁。

Shanghai red house maternity hospital secretary of the party committee HuaKeQin said,Famous doctor was only a few hours a week of outpatient service time,Want to solve the patient more problems"The spirit is willing, but the flesh is weak".Now has a network,Can greatly facilitate the communication with patients,The patient is benefit from it,all-weather/Large-span space all can consult a physician,No longer to find famous doctors and worry.

网上看病良莠不齐 Good and bad are intermingled online to see a doctor

　　记者了解到，上网看病的人群主要为：一是图方便的年轻人；二是寻求疑难杂症良方。另外，有些疾病涉及患者一些比较隐私的问题，通过网络咨询要比直接面对医生更好一些。

The reporter understands,The doctor on the Internet for the main:One is the chart convenient young man;The second is to seek difficult-disease silver bullet.In addition,Some diseases involving patients with some privacy problem,Through the Internet counseling than directly face the doctor better.

　　“家庭医生在线”的调查还显示，网民对医生问诊模式“是否具备正规医院资源支持”、“提供服务的团队是否是医学专业人士”等比较关注。

"Family doctor online"The survey also showed,Netizens to doctors inquiry model"Whether to have normal hospital resources support"/"Provide service team is medical professionals"To wait for more attention.

　　张小姐的腿上不知何时起了不少红色瘀点，热衷于网络的她赶紧上网问诊，并自拍了照片上传，专家的答案是：“可能是红斑狼疮，要吃中药。”张小姐按照“网上医生”的建议配了药，不想吃了4天后，腿上瘀点越来越多。无奈，只好到医院就诊，诊断为血管炎。她说：“看来网上的所谓医学专家不太靠谱啊。”

Miss zhang legs don't know since when a lot of red petechiae,Keen on network she hurriedly online inquiry,And the autodyne picture upload,Experts answer is:"May be lupus erythematosus (sle),Want to eat Chinese traditional medicine to."Miss zhang, in accordance with the"Online doctor"Suggestion with the medicine,Don't want to eat four days later,On the leg petechiae more and more.but,Had to go to hospital,Diagnosis of vasculitis.She said:"It seems the so-called medical experts don't rely on spectrum ah."

　　中华医学会感染学分会教授侯金林一针见血地说，现在有公信力的医疗信息网站凤毛麟角。由于线上医生未实行实名制，监管也基本空白，绝大多数所谓的医疗健康咨询网站缺乏专业性与可信度，所谓的专家多为“虚拟”，解答往往错误百出，有的以咨询为幌子卖假药。

The Chinese medical association infection learning branch professor said HouJinLin hit the nail on the head,Now have credibility of medical information website rare breed.Because the doctor did not execute online system,Supervision is basically a blank,The vast majority of the so-called health consultation website lack of professional and credibility,The so-called experts for more"virtual",Answer often mistakes,Some consultation is a cover to sell fake medicines.

　　“网上问诊肯定不能代替到医院面诊，即便是有几十年临床经验的外科医生，也必须通过对患者本人的检查后才能确诊，单凭患者网上的简单描述，是难以下定论的。所以，我们医生在网上只提供患者疾病的初步咨询意见和某种治疗方法供参考，并不会涉及开具处方等行为。”杨医生表示。

"Online inquiry sure can't take the place of to the hospital consultation,Even if there are dozens of years clinical experience of the surgeon,Must also be through to his patients examination to diagnose,Single by patients online simple description,Is difficult to define the.so,Our doctor in online only provide patients disease preliminary advice and some treatment methods for reference,Will not involved in prescribing behavior, etc."Yang doctors say.

　　记者了解到，早在2009年，卫生部就颁布了《互联网医疗保健信息服务管理办法》。该办法规定，医疗保健信息服务只能提供医疗卫生咨询，不得从事网上诊断和治疗活动。因此，网上诊疗行为是不受法律保护的。

The reporter understands,As early as in 2009,The ministry of health is issued[The Internet medical and health information service management measures].The measures,Medical and health information service can only provide medical and health consultation,Shall not be engaged in online diagnosis and treatment activity.therefore,Online diagnosis and treatment behavior are not protected by law.

法律不完善监管有空白 The law does not improve supervision have blank

　　“网上医生的资质缺乏核实认定，如果发生误诊，患者只能自担风险，维权的可能性几乎为零。”卫生部门相关人士表示，目前，对于网络诊疗，还没有明确的法律法规予以规范，在法律上存在空白。患者可能无法找到给出治疗意见的医生，相关部门也无法调查取证。

"Online doctor the qualifications of that lack of verification,In the event of misdiagnosis,Patients can only obtain at his own risk,The possibility of rights is almost zero."The health department relevant personage says,At present,Diagnosis and treatment for network,Still no definite laws and regulations to regulate,In the law exists blank.Patients may not be able to find treatment are the opinions of the doctor,Relevant departments also is unable to investigate and collect evidence.

　　针对这种状况，上海一家三甲医院医务处负责人说，相比社会办网站，医院自身创建的网站既权威又有保障，但在服务设计上较为欠缺，不重视与网民的互动。因此，可以引入社会网站服务模式，依靠医院网站的医疗资源，两相结合，或能弥补网络问诊的“软肋”。

According to this situation,Shanghai a 3 armour hospital medical department person in charge said,Compared with social do website,The hospital itself create website is authority and security,But in the service design is relatively lack,Don't pay attention to and the interaction of the Internet users.therefore,May introduce the social web service mode,Rely on hospital site of medical resources,combining,Or can make up for the network inquiry"Soft rib".

　　有专家表示，要突破医院之间的信息壁垒，建议由政府部门或者行业协会牵头主办健康网站，整合各医院的资源，为整个社会创造开放的网络问诊空间。

Experts say,To break the barriers between hospital information,Recommend the government department or the lead industry association host health web site,The integration of the resources of the hospital,For the whole society to create open network inquiry space.

　　这位医务处负责人建议，在相关法规尚未健全的情况下，患者利用网络寻医问药应避开可能存在的陷阱。首先，要查明医生是否具备医师资格、有无执业证和网站是否经过认证。这些信息都可上卫生部网站“执业医师注册查询”栏目，输入相关人名查询以辨真伪。另外，要留心相关网站是否经过该医生实名认证和授权、由其本人发表观点。设立监督热线，由网络管理、卫生监督等部门联合监管，从而完善网络问诊，真正方便患者。

The medical department person in charge Suggestions,In the related laws and regulations has not yet perfect circumstances,Patients using the Internet should be sought to avoid possible existence of trap.First of all,To find out whether a doctor the qualifications of doctors/For practising certificate and whether a site after the authentication.The information on the website are the ministry of health"Registered medical practitioners, query"column,Input related even inquires cause to authenticity.In addition,Take heed of the related whether a site after the doctor real name the authentication and authorization/By its I ideas.Establish supervisory hotline,By the network management/Health supervision departments joint control,So as to perfect the network inquiry,Really convenient patients.

　　针对目前网上医院的乱象，上海的卫监部门已着手对进行“网络问诊”的网站进行审批，以加强监管。业内人士提醒网友须增强自我保护意识：上网查找健康知识，要注意信息来源是否可靠；专业问题尽可能上医学会下属的专业网站和各大医院网站查寻；更要注意，只能把网上信息作为参考知识，诊断和治疗必须到正规医疗机构找正规医生。(记者刘建)

In view of the present hospital online mess,Shanghai wei prison department has set about to"Network inquiry"Web site for examination and approval,In order to strengthen supervision.The personage inside course of study warns users must enhance ego to protect consciousness:The Internet search health knowledge,Attention should be paid to sources of information is reliable;Professional problems on medical association as subordinate professional web and each big hospital site search;More attention should be paid to,The only information on the Internet as a reference knowledge,Diagnosis and treatment must be to normal medical institutions to find regular doctor.(Reporter liu)