开栏的话

KaiLan words

　　安居才能乐业，安居才能安心。党的十七大以来，我国把解决城镇低收入家庭住房困难放在民生工作的重中之重。从廉租房、经济适用房到限价房、公共租赁房，住房保障体系越来越完善，覆盖范围越来越广。更多低收入家庭住进了宽敞、整洁、现代化的住房，多年的住房困难得以改善，并且增加了财产性收入，分享到改革发展的成果。整个“十二五”期间，我国将建各类保障性住房3600万套，覆盖面可达20%。近日，本报记者奔赴各地，走进保障房建设工地和保障房小区，体验保障房建设、分配和管理的艰辛，分享保障对象住进新居的喜悦……

Can live and work in peace and contentment，Live to secure。Since the party congress，The town in China to solve the housing difficulties of low-income families in top priority in the work of the people's livelihood。From low-cost housing、Economy is applicable the room to price fixing the room、Public rental room，Housing guarantee system more and more perfect，Coverage is more and more widely。More low-income families lived in a spacious、neat、Modern housing，Years of housing difficulties to improve，And increased property income，Share in the fruits of reform and development。The whole“1025”during，China will build all kinds of affordable housing 36 million sets，Coverage can be amounted to 20%。recently，Our reporter to the world，Walked into the security to the construction site and guarantee room room area，Experience security room construction、Distribution and management of hard，Share security object to live in the joy of new...

　　和保安讲明来意，穿过一道门岗，记者走进成都市保障房小区皇经嘉苑的大门。这个只有1500户廉租房和经济适用房住户的小区虽然不大，但环境十分整洁。汽车、自行车有序地停放着。垃圾桶也是干干净净的，看不到乱扔的垃圾。3年前栽下的树木正在长大，刚下过雨的小区充满绿油油的生机。看得出来，小区的物业管理相当出色，和一般的商品房小区相比并无区别。

And security about the purpose，Through a MenGang，The reporter walks into chengdu security room area by the emperor of the garden gate。The only 1500 homes in low-cost housing and economy applicable room resident area although not quite，But the environment is very clean and tidy。car、Bicycle park and orderly。Trash can also is clean，See throw rubbish。Three years ago the trees are planted by growing up，Just the area full of shiny green vitality。Can see，The property management pretty well，And general commodity house district and have no difference compared。

　　“即便亏一点也要把小区管理好”

“Even if a deficit will the village management”

　　听到麻将声，就闻到了成都的味道。皇经嘉苑有一处免费供居民打麻将的活动室，正在和邻居打麻将的杨亚义大姐告诉记者，小区不仅干净，物业24小时的服务也格外贴心。有一次晚上11点多，家里的电路出了问题，正着急的时候发现物业的灯还亮着，一个电话打过去，电工很快就上门解决了问题。尤其是提供这间麻将室给大家娱乐，不仅方便，还拉近了邻里关系。86岁的独居老人李志芳则拉着物业公司小姑娘的手对记者说，自己经常头晕、手麻，物业的姑娘经常来看望她，还帮她做家务、买东西，“给他们添了很多麻烦。”

Hear mahjong sound，Smelled the smell of chengdu。The emperor jia yuan is a free for people to play mahjong function room，Neighbors play mahjong is and the YangYaYi elder sister told reporters，Area not only clean，24 hours service property is also close。Once at 11 o 'clock，Home circuit out the problem，Is to find the property of hurry light on，A phone call back，Electrician soon the door solutions to the problem。Especially the mahjong room to provide everybody entertainment，Not only convenient，Also into the neighbourhood。The 86-year-old old man living alone LiZhiFang is pull a property company of the hand of the little girl said to reporters，Themselves often dizzy、hands，Property girl often come to see her，Also helped her to do the housework、shopping，“Give them so much trouble。”

　　皇经嘉苑的物业管理公司“成房物业”是成都市房管部门下属的国有物业公司。小区的物业费是1元/平方米，低保家庭还有减免。成房物业副总经理梁军告诉记者，相对普通商品房小区来说，保障房小区的物业管理难度更大、更特殊。低收入家庭多、空巢老人多、残疾人病人多，物业不仅要把小区管好，还要承担很多其他职责。而收费又必须低廉，按照皇经嘉苑的服务标准，成本大约需要1.5元/平方米，也就是说，实际上成房物业在这个项目上一直处于亏损状态。

By the emperor of the garden of the property management company“Into room property”Chengdu branch of the state-owned property company subordinates。The property fee is 1 yuan/square metre，Low income families and relief。Into room property deputy general manager medicine &biology 48:3927-told reporters，Compared to normal commodity house for community，Security room area of the estate management more difficult、More special。Low-income families more、Empty nest the old man more、Disabled patients，Property not only to get village mind，And many other responsibilities for。And they must to low fees，According to the emperor jia estates service standards，The cost is about 1.5 yuan/square metre，That is，In fact into room property on the project has been in the red state。

　　“我们是国有企业，有义务替政府分担责任，即便亏一点也要把保障房小区管理好。”梁军说，政府也在制定给物业公司额外补贴的方案。

“We are state-owned enterprise，Has the obligation to share the responsibility for the government，Even if a deficit to ensure room area management。”Medicine &biology 48:3927-said，The government is also set to property company perks scheme。

　　“不仅要管好房子，更要管好人”

“Not only to manage house，More to manage people”

　　近几年，我国大规模建设保障性住房。让保障对象进门容易，但进门后怎么办，怎么住得好，则是很难很复杂的问题。“保障房的小区管理，不仅要管好房子，更要管好人。”成都市城乡房产管理局局长何立祥说，大量低收入家庭住在一起，会导致大量诉求集中出现，仅靠物业管理是不够的。必须把公共服务、基层社区和社会组织引入保障房小区，实际上是一场社会管理方式的变革。

In recent years，Large-scale affordable housing construction in our country。Let security object to the door，But after taking the door，How to live well，It is difficult to very complicated problem。“Security in the room of the village management，Not only to manage house，More to manage people。”Chengdu urban and rural property administration chief HeLiXiang said，A lot of low-income families live together，Can lead to large appeal mostly appeared，Only on property management is not enough。Must put the public service、Grassroots community and social organization into security room area，In fact is a change in the way of social management。

　　走进皇经嘉苑的“馨家”志愿者之家，迎面的照片墙上，贴满了小区最近各种公共活动的照片。刚刚过去的“六一”儿童节，成都市房管局联合成都市妇联在小区组织了一场孩子们的文艺演出，照片上无论孩子还是大人，都洋溢着快乐的笑容。另一面的桌子上放着几台电脑，这是成都住宅与房地产业协会前几天刚刚捐赠给小区、供居民免费使用的。

By the emperor of traders into“Back home”Family of volunteers，Photos of the head on the wall，Plastered with all kinds of public activities of the village recently photos。Just the past“June 1”Children's day，Chengdu city of chengdu in the women's room canal jointly organized a children's art performance，Both the child or adult pictures，All the joyful smile。On the other side of the table several computers，This is the real estate industry association of chengdu house and a few days ago just donated to community、For residents of the free use。

　　“馨家”的隔壁是“益多之家”，这个成都市西部老年联合会等多个公益组织共同创办的公益机构，与“馨家”一起，专门为保障房小区提供物业管理之外的公共服务。益多之家进门处的书架上，放着老年人服务需求卡、就业服务需求卡和残疾人服务需求卡。记者看到，好几张卡上都写着需求，集中在身体有病需要照顾、没工作等问题。

“Back home”Next door is“Benefit of the house of more than”，The old west chengdu federation more public organization jointly founded the public institutions，and“Back home”together，Designed for residential property management guarantee room provide outside of public service。Benefit of the place that take the door of the house of more of the shelf，Put the old service needs card、Employment service demand card and service for disabled persons needs card。The reporter sees，Several card written all needs，Focused on the need to take care of ill health、No work。

　　益多之家专职工作人员张乐川告诉记者，有需要的居民，只要在需求卡上写明自己的需求，志愿者定期收集后就会与医院、就业服务中心等机构联系，点对点地解决这些问题。前几天有个居民，因为爱人身体不好需要在身边照顾，想找个就近的工作。在益多之家的协调下，为他在小区里找了个“养老护理员”的工作，专门帮助照顾小区独居的老人。

Benefit of the house of more full-time workers ZhangLeChuan told reporters，Has the need to residents，As long as the demand of the needs of their card，Volunteers regularly collecting after they and the hospital、Obtain employment service center agency contact，A point to point to solve these problems。A few days ago a residents，Because of bad health needs in the side to take care of，Want to find a nearby of work。More in: the house of coordination，For he looked in the community“Endowment nurse”work，Designed to help take care of community elderly people living alone。

　　志愿者是成都保障房管理格外倚重的力量。“馨家”和“益多之家”都有成都高校的志愿者定期来提供服务。湖南师范大学大三学生袁欢半个月前刚来到益多之家当实习志愿者，她从网上看到志愿者组织提供的信息，就来了。她觉得和小区的老人们打交道，帮他们解决困难是一件很开心的事情，对自己所学的旅游管理专业也有帮助。

Volunteer is chengdu security room management relying heavily on all the power。“Back home”and“Benefit of the house of more than”All have chengdu university of volunteers to provide services on a regular basis。Hunan normal university student YuanHuan half a month ago came in to the house more beneficial practice volunteers，Her from the Internet to see volunteer organization for the information，Will come。She felt and the old people deal with，Help them solve difficult is a very happy things，To his own knowledge professional tourism management also help。

　　引入社会团体、公益组织参与服务管理

Introducing social groups、Public welfare organizations to participate in service management

　　何立祥介绍，针对保障对象不仅希望“有房住”，还希望解决除住房以外的就业、教育、医疗、文化、特殊关怀等其他基本生活问题，成都充分利用社会资源，引入工会、共青团、妇联、残联、西部老年联合会、行业协会等社会团体、公益组织参与住房保障服务管理工作，重点解决就业、老人关怀、残疾人帮扶等问题，逐步建立起可持续发展的协作机制。

HeLiXiang introduced，For security object not only hope“Have a room to live”，Also want to solve the employment outside except housing、education、medical、culture、Special care and other basic life problem，Chengdu to make full use of social resources，Into union、Communist youth league、Women's federation、recommended、The western old federation、Industry associations, and other social group、Public welfare organizations involved in housing safeguard service management，Focus on solving the employment、The old man care、Helping the disabled，Build up the sustainable development cooperation mechanism。

　　管理者们想做的还有更多。针对医保、低保等社区服务需求大的情况，皇经嘉苑在原来设立社区公共服务点的基础上，已经专门拿出一间200多平方米的营业用房，设立了独立的社区公共服务站，居民们办理各种社保会更加方便。针对独居、生病老人多的情况，工作人员正在积极和卫生局联系，为这些老人配备“一键通”呼叫器。如果老人在家中不舒服，按下随身带着的“一键通”，社区工作人员就能立刻上门服务。

Regulators want to do and more。According to health care、Subsidies and other community service demand is big，By the emperor in the original court set up on the basis of the community public service centers，Have a special took out more than 200 square meters of business houses，Set up the independent community public service station，The residents to go through various kinds of social security will be more convenient。Live in、Sick old man more，Workers are in a positive and health bureau contact，For these old man equipped with“A key to the”pager。If the old man in the home not feeling well，Press carry“A key to the”，Community work personnel can immediately door-to-door service。

　　安身了、安心了，人们就有了更多文化上的追求。在益多之家的活动室，几位大姐正在学习制作纸花。小区每天下午都组织大家学不同的课程，做花、唱歌、电脑……通过这些活动，居民们的关系也越拉越近，相处越来越融洽。

Place the、Reassuring to，People have more cultural pursuit。In the profit of the house of many of the activity room，Several big sister is learning to make paper flowers。Every afternoon community organization everyone learn different course，Do spend、singing、Computer......Through these activities，The relationship between the residents also pull closer，More and more harmonious get along。