11月16日，中国汽车售后服务客户满意度调查（CAACS，简称卡思调查）结果发布。中国汽车维修行业协会受交通运输部委托，基于《汽车售后服务客户满意度评价体系》，在国内50个主要城市进行了汽车4S体系售后服务客户满意度调查研究活动。

November 16,China's auto after-sales service customer satisfaction survey(CAACS,Referred to as the "card think survey)Results released.China's automobile maintenance industry association entrusted by traffic department of transportation,Based on the[Auto after-sales service customer satisfaction evaluation system],In the domestic 50 major cities on the automobile 4 s system after-sales service customer satisfaction survey research activities.

　　经过多年的发展，我国汽车售后市场逐步趋于规范。为让广大消费者更好地了解和认识到汽车售后服务规范化关系到每位汽车用户的切身利益，更加积极广泛地参与到汽车售后市场的规范和管理中来，促进售后市场以及整个汽车行业的良性发展，中国汽车维修行业协会发起了针对汽车售后服务客户满意度评价体系的社会推广活动。

After years of development,China's automobile after-sale market gradually become standard.For the vast number of consumers to better understand and realize auto after-sales service standardization in relation to each car user interests,More positive widely involved in the automobile after-sale market standard and management to,Promote after market and the entire automotive industry benign development,China's automobile maintenance industry association launched for the auto after-sales service customer satisfaction evaluation system of social promotion activity.

　　经过前期充分的调研准备，在来自政府行业管理部门、汽车行业专家、汽车技术专家、中国消费者协会和北京大学、人民大学等学术研究机构以及新华信、零点等专业市场研究公司组成的项目专家委员会的指导和反复论证的基础上，《汽车售后服务客户满意度评价体系》已在交通运输部政府网站公示，列入2010年交通运输行业标准项目计划，目前征求意见阶段已结束。

After the full research preparation,From the government in industry management departments/Automobile industry experts/Automotive technical experts/China consumer association and Beijing university/People's university and other research institutions and new Watson/Zero, and other professional market research company project of the expert of the committee of guidance and repeated argument basis,[Auto after-sales service customer satisfaction evaluation system]Already in the traffic department of transportation government public websites,Listed in the 2010 'transportation industry standard project plan,At present for advice stage is over.

　　2011年度卡思调查于去年9月份启动，2012年9月份完成，年度样本达28760份，涉及全国26个省份50个重点城市，覆盖目前市面所有主流汽车品牌与型号，所有样本均执行一对一面访。卡思调查由行业管理部门与地方维修行业协会主导执行，以体现调查的客观公正。

2011 annual card think survey in last September start,Finished in September 2012,Annual sample of 28760,Involved in the national 26 provinces 50 key cities,Cover market at present all mainstream car brand and model,All samples are executive a pair of a visit.Card think survey by industry management department and local maintenance industry association leading execution,In order to reflect the objective and impartial investigation.