近日，交通运输部发布《关于规范发展出租汽车电召服务的通知》（简称《通知》），要求规范出租汽车电召服务发展，加快出租汽车驾驶员和乘客电召服务诚信体系建设，推动电召服务向智能化方向发展。

In recent days,The ministry of transport[Informed about the on-call service specification development taxi](Hereinafter referred to as[notice]),Standardized the taxi on-call service development,To speed up the taxi driver and passenger on-call service credit system construction,Push the on-call service to intelligent direction.

建设电召服务诚信体系 On-call service credit system construction

　　《通知》要求充分调动驾驶员积极性，在电召服务收入分配上向驾驶员倾斜，让驾驶员愿意主动提供电召服务；通过电召服务让乘客得到便利，愿意使用电召服务；加大对出租汽车电召服务系统的建设投入，积极通过市场化手段引导社会投资，建立长效、健康发展机制；根据本地实际情况和消费水平，合理确定电召服务收费标准，争取将电召服务费列入出租汽车发票费目；探索根据交通高低峰实行差别化电召服务价格，引导公众合理选择出行方式。

[notice]Fully arouse the enthusiasm of the driver,Tilt to the driver on the on-call service income distribution,Let the driver is willing to take the initiative to provide on-call service;Let passengers get convenience the on-call service,Willing to use the on-call service;Increase the on-call service system construction in the taxi,Actively through market-oriented means to guide social investment,Establish a long-term/Healthy development of the mechanism;According to local actual condition and level of consumption,Reasonable standards on-call service charge,For the on-call service charge included in the rental car will invoice fee;To explore the on-call service price differentiation according to traffic the highs,Guide the public choose the way to travel.

　　加快出租汽车驾驶员和乘客电召服务诚信体系建设，建立诚信档案和奖惩机制。对多次失约乘客，记入电召服务不良诚信记录名单；对于乘客失约造成的驾驶员损失，可探索建立补贴补偿机制，对驾驶员进行适当补助。

To speed up the taxi driver and passenger on-call service credit system construction,Establish credit files and rewards and punishment mechanism.For multiple no-show passengers,Credited to the on-call service bad credit record list;Driver's loss caused to passengers stood up,Subsidies can explore to establish compensation mechanism,Appropriate subsidies on the driver.

记录跟踪电召服务 The on-call service record tracking

　　《通知》明确，要积极推行电话、网络、服务站点、手机终端等多种电召服务模式，推动电召服务向智能化、自动化、精细化方向发展；优化电话约车服务流程，推广自助式电话约车服务；依托电召服务中心，建设研发电召服务网站和手机电召服务终端，开展网络、手机电召等新型服务，实现对电召服务的记录和跟踪，切实保障乘客合法权益。

[notice]clear,To actively push the phone/The network/Service site/Mobile terminal on-call service mode, etc,Push the on-call service in intelligent/automation/Fine direction;Call about a car service process optimization,Promote self-service telephone about car service;Relying on the on-call service center,The on-call service website construction development the on-call service terminals and mobile phones,In the network/Mobile phone calling for new services, etc,Implementation of on-call service record and tracking,Protect legitimate rights and interests of passengers.

　　此外，各地要统一标准规范，推广出租汽车服务管理信息系统，加快推进电召服务中心建设；普及安装智能服务终端设备，使用统一的电召服务电话号码，便于乘客使用。

In addition,Around to unified standard specification,Promote the taxi service management information system,We will speed up the establishment of a on-call service center;Popularization of smart service terminal equipment,Use unified on-call service telephone number,To facilitate passengers using.

　　同时，在相关部门的支持下，各地要在交通枢纽、旅游景点、商业区等区域设置数量合理的出租汽车停靠泊位，并加快建设出租汽车服务中心。

At the same time,With the support of relevant departments,Across the traffic hub/Tourist attractions/Areas such as business district set reasonable rental car dock berth number,And speed up the construction of the taxi service center.