英孚就曝光内容道歉 Ef is exposure content apology

　　昨天，中央电视台财经频道《经济与法》曝光了一家号称是全球最大的私人英语教育机构——英孚教育在经营中存在的问题，节目播出后，引起了各方的强烈反响。

yesterday,China central television channel of finance and economics[Economy and the method]Exposure a claims to be the world's largest private English education institutions - ef education in the operation of the existing problems,After the broadcast,Caused the strong reaction of all parties.

　　网友反应激烈 The violent reaction net friend

　　网友纷纷对节目中英孚工作人员对学员爆粗口的现象进行了吐槽，表示，英孚涉嫌虚假宣传，看出了社会培训机构的管理真空和经营者的道德缺失，并强烈要求那些投机钻营赚快钱的人自动离开教育行业，并且希望国家加大力度，还教育一片净土。

Have net friend to show ef staff to student detonation coarse mouth of the phenomenon carried on a spit tank,said,Ef suspected false conduct propaganda,See the social training institutions management vacuum and operator's moral failings,And strong demand the speculative gaining profit in the short run people automatic leave education industry,And hope to intensify the country,Also education a piece of pure land.

　　专家称英孚合同为不公平合同 Experts say the ef contract is not fair contract

　　节目播出后，有关专家对英孚和学员签订的那份合同进行了解析，中国政法大学教育法研究中心王敬波教授认为，在这个合同中，英辅承诺提出14天之内无条件退款，作为英辅来说，就是应该给予配合，积极给予退款，如果在执行的过程当中的采取拖延、推诿的方式，甚至是用各种方式来刁难学员的话，在法律上认为这是一个违约行为。学员可以向工商部门或者是消费者管理的这些部门进行投诉，来要求行政部门来给予必要的行政监管，或者是行政处罚。也可以拿着英辅的承诺向法院提起民事诉讼，通过司法的监督和救济和维护自己的权利。

After the broadcast,Concerned expert to ef and students signed the contract makes an analytical,China university of politics and law education research center WangJingBo professor thinks,In this contract,The auxiliary commitment puts forward within 14 days of unconditional refund,As the auxiliary speaking,Is should give fit,Actively give a refund,If in the execution process to take delay/Shuffle way,Even with all kinds of ways to create difficulties students words,In law think that this is a breach.Students may apply to the ministry of commerce or consumer management of these departments complaints,To request the administrative departments to give necessary administrative supervision,Or is the administrative punishment.Can also take the auxiliary commitment to court to civil action,Through the judicial supervision and relief and to maintain their own rights.

　　在英孚向学员作出的“双重保证”中，除了承诺14天内，无条件退款外，还有一条，是承诺“没有达到预期学习目标，可以退款”，可是，如何界定学员是否达到“预期学习目标”，标准是什么，合同中并没有约定。王敬波教授认为这个条款的内容是不太清晰的，整个都在英辅的控制范围之内，无论是从条款上还是在具体的执行当中，英辅都将自己置于一个非常有利的地位，实际上也违反了《合同法》当中规定的平等的原则。

In the ef students to make"Double assurance"in,In addition to promise 14 days,Unconditional refund the,There is a,Is a promise"Did not reach the expected goals,Can refund",but,How to define whether the students"Expected learning goals",Standard is what,The contract and was not prescribed.WangJingBo professors think that the terms and conditions of the content is not too clear,The whole are in the auxiliary control scope,Whether from clause or in specific implementation of,The auxiliary are put ourselves in a very good position,In fact also violated[Contract law]The provisions of the principle of equality.

　　专家认为，英孚的这份合同是一份典型的格式合同，学员能否退费，不能仅仅以它为依据，因为学员没有没有参与这个格式条款的议定，所以在英孚与学员协议理解上，要向倾向于学员的方向来进行理解。中国行为法学会副秘书长陈经天认为，英孚应该参照各地的民办教育机构的退费的管理规定来执行退费情况。

Experts say,Ef this contract is a typical format of the contract,Students can be refund,Can't just take it as the basis,Because students didn't participate in this format terms agreed,So in ef students in understanding and agreement,To tend to the direction of the students to understand.China behavior law deputy secretary general manager that day,Ef education run by the local people should make reference to all institutions refund management regulations to implement refund situation.

　　英孚中国区总裁道歉 Ef China President apology

　　英孚中国区总裁比尔费什于今天下午赶到了北京，接受了记者采访，对节目中曝光的内容进行了表态。他说，昨晚对于英孚来讲是个非常难堪的时刻，他们对所看到的内容感到非常糟糕，他们对此很震惊，也很羞愧。对于节目中提到的，部门英孚门店对于“十四天之内无条件退款”承诺的违约，英孚中国区CEO做出了道歉，他说，之所以出现这种情况，是一些门店没有遵守英孚的规定和政策，他们会对此类现象进行查处，对于那些遭到不公正待遇的学员，他做出道歉。

Ef China President bill FeiShen arrived in Beijing this afternoon,Accepted reporter interviews,To show the contents of exposure in the statement.He said,Last night for ef speaking is a very embarrassing moment,They to see content feel very bad,They are very shocked,Is also very ashamed.For programs mentioned,Department store for ef"Fourteen days unconditional refund"Commitment to breach of contract,Ef China CEO made the apology,He said,The reason that has this kind of situation,Are some stores have not kept ef's regulations and policies,They will investigate and deal with this kind of phenomenon,For those who were the unfair treatment to the students,He made the apology.

　　英孚中国区总裁表示，他们会严守承诺，第一点是需要确保在节目中出现的问题不再发生，只要是被保证了14天内退款，就一定拿得到钱，第二点要将无条件退款的14天延长到20天。而对于第二条“没有达到学习目标即可退款”的承诺，他也做出了解释，声称在之后会对这条规定进行再次审定，希望能使它变得更透明，对学生来说更公平。

Ef China President said,They will strictly abide by its commitments,The first point is to ensure that the program the problem no longer occur,As long as it is guaranteed within 14 days of the refund,Will take get money,The second point will be unconditional refund maximum of 14 days to 20 days.For the second"No refund can achieve learning goals"commitment,He also made clear,After claiming to this rule for examination and approval again,Hope I can make it become more transparent,For students, it is more fair.

　　对于节目中提到的英孚外教资质问题，英孚中国区CEO也表示要对英孚所有外教资质进行全国范围内的检查。如果有外教育不遵守双资质认证要求，他们会坚决辞退。

For programs mentioned ef teachers qualification question,Ef China CEO also said to ef all foreign teacher qualifications are nationwide examination.If there are external education does not abide by the double qualification certification requirements,They would resolutely dismissal.

　　而对于英孚在广告宣传中出现的一些失实，他也做出了回应，称会复核我们所有的市场资料和所有的销售人员资料，以修正那些可能存在不实的宣传，最后，英孚中国区总裁向所有学员保证，以后会更加严肃认真地处理与学员相关的每一件事。

For ef in the advertising appeared in some inaccuracies,He also responded,Say they will review all our market information and all sales personnel material,To correct those who may be false propaganda,finally,Ef President of China to all students guarantee,Future will be more seriously deal with related students every thing.

经营性培训市场亟待规范 Business training to regulate the market

　　对于民办教育，我国2002年颁布实施了《中华人民共和国民办教育促进法》，但这部法律中规定，此法适用于取得了办学许可证的民办教育机构，对这类机构的审批、监督和管理明确由教育部门和劳动部门进行，并受教育促进法的约束。而在工商行政管理部门登记注册的经营性的民办培训机构则不在这个法律的约束范围之内，对这类机构的具体管理办法由国务院另行规定。但目前，这个管理办法还没有制定出来，因此对经营性的培训机构的管理体制各地并不一致。由于工商部门对教育行业没有直接管辖权，就造成实践中有的是民办教育机构，有的是经营性的公司，在管理体制上不是非常清晰。因此，目前需要尽快制订出一个对经营性培训机构如何进行管理的一个具体的规定，以便来统一对经营性培训机构的管理体制，以加强政府对经营性培训机构的监管力度，从而保护受教育者和这些学员的利益。

For private education,Our country has issued and implemented in 2002[Private education promotion law of the People's Republic of China],But the law provisions,This method is suitable for made school license of private education institutions,For this kind of institution for examination and approval/Supervision and management by the education department and clear labor departments,Education promotion law and subject to the constraint.And in the administrative department for industry and commerce registration of business training institutions run by the local people is not the law within the scope of constraints,For this kind of institution specific measures shall be separately prescribed by the state council.But at present,This management way has not enacted,Therefore for business training institutions around the management system is not uniform.Due to education of the ministry of commerce and industry have no direct jurisdiction,By practice have a plenty of private education institutions,Have a plenty of operating companies,In the management system is not very clear.therefore,Now needs to establish as soon as possible to a business training institutions how to carry on the management of a specific provision,In order to unity of profit-making training organization management system,In order to strengthen the government management to the supervision of training institutions,In order to protect educatee and the interests of the students.

搜狐教育维权天天315投诉平台 Sohu education rights every day 315 complain platform

　　高考招生诈骗，课外辅导机构天价辅导班，公务员培训机构吹嘘通过率，幼儿园虚假招生;教育圈的各个领域每天都在发生着各式各样的"欺瞒诈骗"，你是否也被骗上当了？你是否无处讨回公道？搜狐教育频道推出"教育维权天天315投诉"平台，集你我他之力曝光这些不良机构

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　　搜狐教育维权相关策划推荐： Sohu education rights related plans recommend: