外文儿童图书疑为“洋垃圾” Suspected foreign children's books"The garbage"

全国人大代表建议对网店经营建立联动管理机制 The National People's Congress Suggestions to shop business to establish linkage management mechanism

　　近日，北京的赵先生向本报反映，他8月份在网上一家名为“澜瑞外文”书店购买的“原版外文儿童图书”存在严重的质量问题。“不仅购书时提到的附赠奖励卡没有随书一起寄过来，而且书中不少页面都有铅笔划过的道道。”赵先生怀疑这次买的不是“原版外文儿童图书”，而是网友所说的来源不明的二手货或者“洋垃圾”。近日，记者对此事展开调查。

recently,Beijing to our Mr. Zhao reflect,In August he on the Internet a name"Billows red foreign language"Bookstore to buy"The original foreign children's books"There are serious quality problem."The book not only when mentioned bonus JiangLiKa didn't send me together with books,And the book many pages have pencil across the way way."Mr. Zhao doubt the buy is not"The original foreign children's books",But the source of the net friend said unknown second-hand or"The garbage".recently,Reporters investigating the matter.

网购图书居然是旧书 The net book incredibly is old books

　　赵先生说，他的孩子还不到6岁，为了孩子更好地学习儿童英语，他想订购一套名为《Dora the Explorer Phomics:12 Book Reading Program》的儿童系列图书。价比三家后，他选择了名为“澜瑞外文”的网店。

Mr Zhao says,His children less than 6 years old,For the children to learn English better children,He'd like to order a set of named[Dora the Explorer Phomics: 12 Book Reading Program]Children's series of books.Price after more than three,He chose the name"Billows red foreign language"The shop.

　　8月19日，经过注册，赵先生在澜瑞外文网站下单购书。网站上赵先生的账号显示，他订购的图书将在“4到7周内发出”。9月3日，账号内的物流信息显示，“澜瑞外文”已通过圆通速递将图书发出。9月5日下午7点左右，在订购该图书17天后，赵先生终于收到这套图书。

On August 19,After registration,Mr. Zhao in the billows red foreign language website acquisition order.Web site Mr. Zhao account display,He ordered books will be in"4 to 7 weeks out".September 3,In the account of the logistics information display,"Billows red foreign language"Already through the ripeness express will send books.On September 5, at 7 o 'clock,The books in order after 17 days,Mr. Zhao finally received this book.

　　然而，拆开快递包装后，赵先生发现，12本图书中有些书的封面泛着黄，一看就不像新书。“开始觉得可能是快递或者图书批次的问题，可翻开图书，发现里面有明显的铅笔划过的道道。这明摆着是使用过的旧书。”赵先生马上收集证据，将网上购书的交易记录，以及发现的质量问题截屏、拍照后，向“澜瑞外文”提出退换货并索要赔偿。

however,Apart after express packaging,Mr. Zhao found,12 this book some books cover extensive yellow,A look at is not like a new book."Began to feel may be express or books batches of the problem,Can open books,Found that there are obvious pencil across the way way.This clear is used old books."Mr. Zhao collect evidence immediately,Online bookstore will be the transaction record,And found the quality problem of the screenshots/After taking pictures,to"Billows red foreign language"Accept the proposed and ask for compensation.

　　“如果是二手书的话，我们在卖给客户之前都会声明的。”“澜瑞外文”一位叫“马丁”的客服人员解答着赵先生的疑问。当看到赵先生发过去的截屏和拍照后，“澜瑞外文”一位姓胡的销售总监确认这套图书存在质量问题，胡总监的解释是，“澜瑞外文”的图书都是向国内有图书进出口资质的图书公司订购的，原则上是不存在质量问题的。赵先生的问题图书有可能是供应商发货时没有严格检验，“澜瑞外文”对此不存在赔偿责任。

"If it is secondhand book words,We sell to customers before they are statement.""Billows red foreign language"A call"Martin"Customer service staff with Mr. Zhao answer questions.When I saw Mr. Zhao hair the past screenshots and take a picture,"Billows red foreign language"A man surnamed hu's sales director confirm this book quality problems,Hu director explanation is,"Billows red foreign language"Books are to domestic has the qualification of import and export order book company,In principle, there is no quality problem.Mr. Zhao problem books may be supplier delivery without strict inspection,"Billows red foreign language"It does not exist the liability for compensation.

　　最终，“澜瑞外文”给出两个解决方案：要么赵先生同意继续使用这套图书，“澜瑞外文”以7折的优惠价退还部分书款；要么将图书快递寄回来，他们重新向供应商调取一套没有质量问题的图书发给赵先生。

finally,"Billows red foreign language"Given two solutions:Either Mr. Zhao agreed to continue to use this book,"Billows red foreign language"To the preferential price of 7 fold return part here;Or will the Courier back,They back again to the supplier without obtaining a quality problem of books to Mr. Zhao.

　　“上一次买书已经用了我17天时间，现在很明显存在质量问题，还百般推托。”因为对方不给赔偿，赵先生拒绝了这两个方案。

"The last time to buy books have used me 17 days time,Now obviously quality problems,Also in every possible way ifs and buts."Because the other party didn't give compensation,Mr. Zhao refused the two solutions.

法定注册资本不少于500万元实际仅为50万元 Legal registered capital of not less than 5 million yuan actual is 500000 yuan only

　　赵先生购书的经历有些蹊跷，问题到底出在哪个环节？他买到的这些图书是原版还是“洋垃圾”？

Mr. Zhao acquisition experience some strange,The problem out in which link?He buy these books is original or"The garbage"?

　　据中国科技资料进出口总公司宋经理介绍，我国获得新闻出版总署、海关总署等机构批准的拥有外文图书进出口资质的公司仅有几家，如中国图书进出口(集团)总公司、中国国际图书贸易总公司等。国内的外文原版图书绝大部分都是向这些图书公司申请供应的，包括亚马逊、当当等知名网上图书电子商务公司。

According to the Chinese science and technology material import and export corporation song manager is introduced,China by the general administration of press and publishing/The general administration of customs agency approved by the foreign books with import and export qualifications company only a few,Such as China books import and export(group)corporation/China international book trading corporation, etc.Domestic foreign original book is mostly to these book company apply for supply,Including amazon/Dangdang, and other well-known online book e-commerce companies.

　　宋经理表示，外文图书销售的门槛很高。按照新闻出版总署和商务部颁布的《出版物市场管理规定》，设立出版物批发业务企业注册资本不少于500万元，而且还需具备健全的管理制度并具有符合行业标准的信息管理系统。

Song manager said,Sales of foreign books threshold is very high.According to the general administration of press and publication and the ministry of commerce issued[The administration of the publications market regulation],Set up the publication wholesale business enterprise's registered capital of not less than 5 million yuan,And they need to have a sound management system and have to the industrial standard of information management system.

　　记者在“澜瑞外文”网站的公司简介页面上看到，“澜瑞外文(www.lanree.com)是国内最大的专营原版进口图书的电子商务网站，由上海上澜信息技术有限公司投资成立，并于2011年4月正式上线运营”。在上海市工商部门查询的结果是，上海上澜信息技术有限公司注册资金仅为50万元。在经营范围一栏显示，公司具有图书报刊零售的资质，并不具备像亚马逊、当当等电子商务网站所具有的“批发、网上销售音像制品、图书、报纸、期刊、电子出版物”的资格。

Reporter in the"Billows red foreign language"Website company profile page to see,"Billows red foreign language(www.lanree.com)Is the largest specialized in the original import of books of e-commerce sites,By the Shanghai lanshi on information technology co., LTD. Was established investment,And in April 2011 formally on-line operation".In the Shanghai industry and Commerce Department inquires the result is,Shanghai lanshi on information technology co., LTD. The registered capital is 500000 yuan only.In the scope of business column display,The company has books newspapers retail qualification,Don't have like the amazon/Dangdang etc e-commerce sites have"wholesale/Online sales audio and video products/books/The newspaper/journal/Electronic publications"qualifications.

　　随后，记者向该公司注册地的上海市金山区文化广播电视局(以下简称文广局)求证，该局工作人员表示，这份出版物的经营许可证是报刊亭零售许可。而金山区从未批过网上报刊零售的许可。

then,Reporter to the place of incorporation of the Shanghai jinshan culture bureau of radio and television(Hereinafter referred to as the article wide bureau)verification,The bureau officials said,This publication business license is newsagent retail license.And never a batch of jinshan online newspaper retail license.

　　对于公司的注册资金、出版物经营许可证、公司经营范围等问题，胡总监并没有否认，不过他坚称公司的经营行为是合法的。对于“金山区从未批过网上报刊零售许可”的说法，胡总监表示：“我们公司也经常去文广局沟通，我们和他们很熟。”

For the company's registered capital/"Permit for running publications/The company business scope problems,Hu director and not deny,But he insists that the company's management behavior is legal.for"Jinshan online newspapers have never batch retail license"that,Hu director said:"Our company also often go to article wide communication bureau,Us and them very well."

代表建议规范不法网购行为 On behalf of the suggested standard net is illegal behavior

　　对于赵先生的遭遇，第十一届全国人大代表、天津农学院院长邢克智教授给予关注。

For Mr. Zhao experience,The 11th to the National People's Congress/Tianjin agronomy courtyard dean professor XingKeZhi attention.

　　邢克智说，网络购物作为一种新型的销售模式，其方便快捷的特点受到了许多市民的青睐，但其行业发展也存在一些问题。例如：某些情况下产品质量得不到保证，存在假冒伪劣商品；有些网店对所销售的商品夸大其词，存在虚假宣传情况；绝大多数网店经营者不开具发票，发生纠纷时消费者举证困难等。

XingKeZhi said,The network shopping as a kind of new sales model,Its characteristics of convenient by many city residents favor,But the industry development also exist some problems.For example:Some cases not guarantee product quality,Existence of fake and low-quality commodities;Some online for the sales of goods exaggerating,False propaganda existing situation;The vast majority of shop operators do not invoice,The disputes of consumers such as difficult.

　　邢克智建议有关部门加强监管，应规定开网店必须办理营业执照，网店的注册信息应能在网上查询到。建立以网络交易平台所在地的工商部门为主，商务、信息、公安、电信等相关部门联动管理的机制，对不法经营行为及时发现，及时处理，从而探索出一套电子商务综合治理的机制和信息联动系统。

The relevant departments of the XingKeZhi Suggestions to strengthen supervision,Provisions should be open online must handle business license,Online registration information should be able to inquire on the net to.Establish a network business platform is located mainly of the ministry of commerce,business/information/Public security/Telecommunications and other related departments linkage management mechanism,For illegal management behavior was discovered in time,Timely treatment,So as to explore a set of electronic business comprehensive governance mechanism and information linkage system.

　　有关“澜瑞外文”所销售的外文图书疑是“洋垃圾”的事件，本报将继续跟进。(吴平)

relevant"Billows red foreign language"The sales of foreign language books is doubtful"The garbage"events,This will continue to follow up.(Wu ping)