长水机场运行控制中心显示最后一架延迟航班CZ345X预计在17点整起飞都市时报见习记者林海赵斌 Long water airport operation control center display the last frame delay flights CZ345X is expected to 17 o 'clock take off city times trainee reporter ZhaoBin linhai 机场工作人员显得非常疲惫 The airport staff is very tired 顺利办理完行李托运的旅客十分开心 Well deal with luggage of passengers are very happy 领到赔偿金的旅客露出了笑容 Damages to the passenger smiled

　　都市时报记者赵航

Urban times ZhaoHang

　　昆明长水经过3日的停飞、4日的焦虑后，昨天，随着旅客逐批通过安检，飞赴自己的目的地，机场候机厅的乘客较前一日已减少许多，上午虽然仍有部分旅客滞留，而令他们继续高分贝对话的，已经由何时登机变成了赔偿问题。与此同时，滞留旅客的减少及机场本身做出的改变，机场秩序已基本恢复正常。

Kunming long water after three days of grounded/Four days after the anxiety,yesterday,Along with the passenger to each shipment through the security check,Fly to their destination,The airport terminal building of passengers a day before already reduce many,Morning, while there is still part of the stranded passengers,And make them to high decibel dialogue,Has the boarding time into a compensation.meanwhile,The stranded passengers reduction and the airport itself to make changes,The order of the airport has basically returned to normal.

　　旅客不再有焦虑情绪 Passengers will no longer have anxiety

　　国内出发层，联通和移动的两辆应急通信车并排停在机场候机楼的一侧，它们低声的蜂鸣，让机场内部的移动信号得到增强。电话不再时断时续，虽然发微博速度有些慢，毕竟不用刷新太多次了。

Domestic departure layer,Unicom and moving two car emergency communication car side by side stops in the side of the airport terminal,They whispered buzzer,Let the airport internal mobile signal is improved.Phone no longer intermittence,Although FaWei bo speed some slow,After all, don't refresh too many times.

　　同时，国内出发门口的电子显示屏上也出现了“航班延误公告”，称“由于天气原因……希望旅客根据工作人员提示登机”。这样的电子显示屏，每隔几十米便有一个。

At the same time,Domestic departure at the entrance of the gate of electronic screen also appeared"Flight delay announcement",says"Due to the bad weather……According to the working personnel to passenger boarding tips".This electronic display screen,Every dozens of meters will have a.

　　候机厅里，显示航班信息的电子屏幕已恢复正常，没有再出现航班已经飞走一个多小时却仍显示“催促登机”的情况。不过在上午，仍有几拨滞留旅客不知道几点起飞，但与前一日相比，焦虑、恐慌的气氛似乎消散于长水机场昨日的风中。一拨飞往宁夏的旅客虽然不确定航班起飞时间，但他们也只是派出个别代表与航空公司沟通，其他人围坐一起，闲话家常。他们坦言，4日，他们很少有坐下的时候，他们还是对食宿方面不甚满意。

In terminal,Show flight information electronic screen has returned to normal,No longer appear flight has been away for more than an hour but still display"Urged boarding"situation.But in the morning,There are still a few dial the stranded passengers don't know what's the departure time,But compared with the previous day,anxiety/Panic atmosphere seemed to lift YuChangShui airport yesterday's the wind.Appealing to the passenger although not sure the flight departure time,But they also just sent individual representatives and airlines communication,Others sit together,Gossip a.They said,4,They seldom have time to sit down,They are not very satisfied for board and lodging.

　　候机厅广播不再静默 Radio terminal no longer silent

　　与4日不同的是，个别航空公司的工作人员，愿意站到柜台的外面，耐心听一听旅客的不满。一名中年男子一手插兜，一手指向身体的右上方，和站在柜台外面负责咨询的工作人员聊了近20分钟，男子甚至谈到了对另一个城市机场的不满。这名中年男子也是因3日大雾留下来的旅客之一。

And 4 is different,Individual airlines staff,Willing to stand to the outside of the counter,The patience to listen to a listen to passenger dissatisfaction.A middle-aged man ChaDou skill,A point to the upper body,And stand in the counter outside responsible for consulting staff chatted for nearly twenty minutes,Man even talked about to another city airport dissatisfaction.The middle-aged man is for three days the fog to stay one of the passengers.

　　“真诚、平等与理解，是沟通的基础。”对于航空公司的态度，他说，“他们站在外面，认真地听你在说，不找借口，不推托，我不会激动。”谈起自己的态度，他说。同时，机场方面的工作人员也站在了柜台前，引导、帮助有疑问的旅客。

"sincerely/Equality and understanding,Is the foundation of communication."For the airline's attitude,He said,"They stand outside,Carefully listen to you,No excuses,No ifs and buts,I will not excited."Talk about his attitude,He said.At the same time,Airport staff standing at the counter,guide/Help problematic passenger.

　　机场KFC里，王先生啃完手上的汉堡就要过安检登机，曾经沉寂的机场候机厅广播播放了一条昆明至芒市的航班信息。“终于有声了。”王先生一只手指指头顶，露出了一个意味深长的笑容。

Airport in KFC,Mr. Wang nibble at the hands of the hamburger will pass through security and board the plane,Once silent airport terminal building radio broadcast a kunming MangShi article to the flight information."Finally recorded the."Mr. Wang a finger refers to the head,Show a significant smile.

　　候机厅广播不再静默，这是长水昨日的重要改变。而此前的信息不畅，被认为是引发滞留旅客群体焦虑、恐慌、情绪激动的主要原因之一。

Radio terminal no longer silent,This is an important change long water yesterday.The previous dull information,Is thought to cause the stranded passengers group anxiety/panic/One of the main causes of emotional.

　　归期已定争论赔偿 Date has been set for debate

　　当然，个别航空公司的柜台还存在嘈杂、无序的现象。一拨旅客情绪激动，要求媒体采访，他们想谈谈滞留的赔偿问题。

Of course,Individual airlines counter there are noisy/Disorder phenomenon.Emotional appealing to passengers,Request media,They want to talk about retention of compensation.

　　“飞西双版纳，我在那边订的五星级酒店，由于昨晚航班取消，现在押金损失了，其他飞机也要改签，该不该赔？”这名旅客站在圈外，指着里面被围起来的航空公司工作人员说。“我们必须在一个半小时之内，也就是飞机起飞前解决这一问题。”

"Fly in xishuangbanna,I was there for 5 star hotel,Because the flight was cancelled last night,Now the loss of the deposit,Other aircraft will upgrade,This shouldn't lose?"The passengers stood in the circle,As it was inclose airlines staff said."We must be in one and a half hours,Before the plane take off is to solve the problem."

　　他们争论的重点在于赔偿金额，航空公司答应赔偿200元。“少于800我们不登机，到时候你们的责任更大，你知道么？”一名戴眼镜的旅客说，在刚刚的电视采访中，她作为采访对象，曾赢得阵阵掌声。而里面的航空公司工作人员却一直在拨打电话，似乎在请示上级部门。

Their argument focuses on the amount of compensation,Airlines agreed to pay 200 yuan."Less than 800 we don't boarding,At the same time, you even greater responsibilities,You know?"A passenger said a pair of glasses,Just in the TV interview,She as interview object,Once in applause.And the inside of the airline staff has been in the call,Seem to ask for instructions superior departments.

　　不过，这拨旅客要放在4日的长水，应该算是比较温柔的一拨。旁边，几名维护治安的民警表情轻松，他们背着手看着争吵的旅客，并未摆出对抗的姿势。

but,This dial the passenger should be put in 4 long water,Should be regarded as more gentle set.side,Several maintenance of public security police look easy,They carry a hand quarrel at the passengers,Did not set out against the posture.

　　“我们来维护秩序，昨天就来了，不过相比之下，越来越轻松了。”一名警察说。在4日，候机层派出所全天有160个记录在案的报案。截至昨日下午2时，这一数字是30。

"We come to maintain order,Yesterday to the,But in contrast,More and more at ease."A policeman said.In 4 days,The layer police station all day long there are 160 on record report.By 2 PM yesterday,This number is 30.

　　记者手记 Reporter notes

　　3日的大雾、4日的嘈杂、5日的平静，长水三天，一次阵痛。

Three days of the/4 the noisy/5, calm,Long water three days,A pain.

　　作为事件的旁观者，我们听旅客诉说愤怒，看到他们的眼泪与无助，奇怪的是，这样的无助，我们同样可以在工作人员的眼睛里找到；柜台一侧，人们插队、争吵、拍桌子、推电脑，混乱，另一侧的工作人员，也谈不上井然有序；当然，我们也在5日终于看到了长水回归正常。

As the events of the onlookers,We listen to the passenger complained of anger,See their tears and helpless,It is strange that,Such helpless,We can also be found in the eyes of the staff;Counter side,People cut in line/quarrel/Strike table/Push computer,chaos,The other side of the staff,Also do not talk to go up in order;Of course,We are in 5th finally saw a long water returned to normal.

　　不过，我还是认为，是一架架飞机带走了4日长水的大部分焦躁和嘈杂，我喜于看到长水的改变。当然，一夜之间的改变肯定无法一劳永逸地解决所有问题。

but,I still think,Is the plane took 4 long water most anxious and noisy,I am pleased to see long water change.Of course,Overnight change cannot solve all the problems once and for all.

　　我想，制度与员工的职业精神应引起机场管理方和航空公司的足够重视，对突发事件的反应速度考验制度，而在突发事件的处理过程中，则考验的是工作人员的职业精神。坚守岗位只是各行各业最基本的职业精神，对于服务行业，职业精神，意味着更多。

I want to,System and the staff's career spirit should cause the airport management and airline enough attention,For emergency response speed test system,And in emergencies in the process,The test is staff professional spirit.Hold position just all walks of life the most basic professional spirit,For service industry,Professional spirit,Means more.

　　这几天，听到比较多的就是旅客说“再也不来昆明了”，希望只是他们一时的气话，在4日那样一个环境和群体情绪下，秩序很大程度上不是靠维持，而是靠遵守，部分旅客的不冷静，也影响了航班的正常起降。

These days,Hear more is the passenger said"Never again to the kunming",Hope they just at that time of angry words,In 4 days that an environment and group mood,Order to a large extent not by maintaining,But by abide by,Part of the passenger's not calm,Also influence the flight of the normal landing.

　　阵痛之后，需要反思和检讨的，首先是应对无绪、表现糟糕的机场和航空公司。

Pain after,Need to reflect on and the review,The first is to have no clue/The poor showing airports and airlines.

　　但那些因为被意外裹挟于混乱之中而言行失当的人，是否也应反思：在抱怨和指责不能马上解决问题的时候，谩骂和激愤之外还有没有更好的办法理性地应对困境。

But those who because be accidentally raged in chaos and improper words and deeds of the people,Whether should also reflect on:In complaining and accused not immediately solve the problem,Abuse and hot blood, there is no better way to rationally deal with difficulties.

　

　长水56小时被大雾阻隔的那些人和事 Long water 56 hours cut off the fog of those people and things

　　都市时报记者李妍方成实习记者邹佳琪

City times square LiYan practice reporter ZouJiaQi

　　1月4日、5日本来是新年的第一、二个工作日，但3日的一场大雾使长水陷入前所未有的混乱，一些人的元旦假期被迫延长了。这两天中与他们同在长水的，还有机场的卫生、安保人员及航空公司工作人员，他们在新一年中的工作，以一种谁都没想到的方式开始了，从3日12点开始取消航班到5日18点航班全部恢复，56小时中的经历将成为他们关于长水最深刻的记忆。

On January 4,/5 Japan is the first of the New Year/Two days,But 3, a thick fog make long water into an unprecedented chaos,Some people's New Year's day holiday was forced to prolong the.These two days with them in the long water,There are airport health/Security personnel and airline staff,They work in the New Year,In a nobody thinks of the way to start,From 3 day 12 PM canceled flights to 5 days and some flight full recovery,56 hours of experience will be their long water about the most profound memory.

　　乘客郑女士机场酒店一日游 Passengers ester one-day tour of airport hotel

　　好不容易多攒了几天假，可郑女士接下来的两天时间却是在机场与酒店往返中度过，没有美丽的风景，也没有可口的美食，饿了就吃方便面。就连手机也一直紧握在手上，不曾放下。她一直在等待航空公司工作人员通知自己再次起飞的时间。从4日晚上8时一直等到昨天11点半，在经历了航班延迟-取消-改签-再改签之后，郑女士和丈夫搭上了回家的航班。

Very not easy to save more than a few days off,But zheng lady the next two days at the airport and the hotel is spent in return,No beautiful scenery,Also does not have the delicious food,Hungry eat instant noodles.Even the cell phone also has been hold in the hand,Never put down.She has been waiting for the airline staff notice myself again the departure time.From 4, 8 PM yesterday until half past eleven,After the flight delay - cancel - upgrade - again after the upgrade,Zheng woman and her husband take on the flight home.

　　1月1日，郑女士和丈夫到丽江去旅游。4日，他们搭乘晚上8点半的飞机从丽江飞往昆明，准备5日上午到达昆明后，再从昆明返回广州。可她没想到，原本晚上8点半，从丽江飞昆明的飞机会一再拖延。

On January 1,,Zheng woman and her husband go to lijiang tourism.4,They rode at half past eight in the evening of flight from lijiang to kunming,Ready to 5 days after the morning to kunming,Then from kunming to return to guangzhou.But she didn't think,Originally at half past eight in the evening,From kunming lijiang fly the plane will delay again and again.

　　丽江的夜晚异常的冷，呼啸的寒风不断地刮着，郑女士和丈夫再被告知航班延迟后，无奈地坐在候机室大厅里，手持电话无奈地等待着，直到凌晨12点半左右，他们终于登上了飞往昆明的飞机。

Lijiang night abnormal cold,The wind blow constantly blowing,Zheng woman and her husband will be told that the flight delays,But in the airport lounge hall,Holding the phone helplessly waiting for,Till the early hours of the morning about half past twelve,They finally boarded the plane to fly to kunming.

　　近一个小时的航程，5日凌晨2点左右，她和丈夫到达了昆明长水机场，想搭乘事先订好5日上午11点半的飞机回广州，却又接到飞往广州的航班取消，需改签后另行通知，她手里紧握着工作人员给的小纸条，回到了机场给安排的酒店。“纸条上留有联系方式，航空公司的工作人员说，会电话通知我们。”

Nearly an hour flight,5, at 2 o 'clock,She and her husband arrived at the kunming long water airport,Want to take to reserve a good 5, at 11 am plane back to guangzhou,Yet received flying to guangzhou flights are cancelled,After the upgrade to notice,Her hand grip the staff give little note,Back to the airport to the hotel arrangement."Note with the contact,Airlines staff said,We will call."

　　怕耽误飞机，上午9点半，她和丈夫再次打车赶往机场，办理登机手续，结果咨询了工作人员后，工作人员的回复再次将郑女士心中的希望浇灭。“他们却告诉我们，我们要乘坐的那班飞机是9点半的，已经飞走了，只能再次该签11点半的。说过会电话通知的，但也一直没有接到通知，还要亲自来柜台上问。”郑女士坐在椅子上，无奈地叹着气，此时的她只想尽快离开。

Fear of delay the plane,Morning at half past nine,She and her husband to take a taxi to the airport,check-in,Results after consultation with the staff,Staff reply again ester of heart to douse the."But they told us,We would take the plane is of,Has already left,Once again the only sign of half past eleven.Said will telephone notice,But also had not been notified,Will come in person on the counter asked."Zheng lady sitting on the chair,Helplessly sigh,Now she just want to leave as soon as possible.

　　在经历了一系列波折后，尽快回家的“愿望”终于还是要实现了。11点，郑女士和丈夫办理了登机手续，进入候机楼，他们将在半个小时后离开昆明。

After a series of after the twists and turns,Home as soon as possible"desire"Finally to achieve the.11 o 'clock,Zheng woman and her husband to deal with the check-in,Into terminal,They will be in half an hour away from kunming.

　　旅行社工作人员刘女士我们想有个地方休息 Travel agency personnel liu we want to have a place to rest

　　“原本以为借着休小长假，可以好好让自己放松一下。不料，长水机场的这场大雾却让我和整个团的旅客被滞留。不仅如此，旅行团之后的所有行程和航班全部都需要更改。”刘女士是康辉旅行社的一名跟团工作人员。

"Thought by Hugh small long vacation,To relax yourself.but,The long water airport fog but let me and the whole group's passengers were stranded.Not only that,After the tour all travel and flight all need to change."Liu is a KangHui travel agency with group staff.

　　昨天上午10点半左右，和所有被滞留的旅客一样，刘女士在拥挤的人群中相互推搡着往柜台前走。“延时赔偿费已经拿到了，我们的机票也已经改签好了。但是我的旅客从长沙飞到昆明后，一直没有得到正常休息，我们是来跟工作人员协商安排休息的事情。”刘女士身旁一位穿乳白色外套的女子手持身份证、机票和手机一直在跟机场工作人员交涉，不时地抹着眼角的眼泪。

Yesterday morning about half past ten,And all the same stranded passengers,Liu in a crowded crowd jostled each other go to the counter."Delay damages have been got,Our ticket has also endorsed to good.But my passengers from long after ShaFei to kunming,Has not been normal rest,We are here to negotiate with staff arrange the rest things."Liu side a milky white coat to wear women's hand id card/The ticket and mobile phones have been to the airport staff bargaining,From time to time to wipe the tears of canthus.

　　4日凌晨0点，跟团员刘女士按航班既定时间如期来到长水机场，接机，清点人数，安排入住酒店……根据旅游团的时间安排，一切似乎都在按部就班地进行着。在日程当中，由于次日早上8点所有人要赶飞机去芒市，游客们一进酒店便开始休息。可毕竟凌晨才下飞机，休息的时间自然长不了。

4 at zero,According to the flight with member liu established time duly came to long water airport,Pick up,Head counting,Arrange hotel……According to the schedule,Everything seems to be in a step by step.In the schedule,Due to the next morning eight point all the people have to catch a plane to MangShi,Visitors entered the hotel began to rest.But after all morning just off the plane,The rest of the natural not long.

　　5日早上6点，经过仅2小时的休息后，游客们在跟团员刘女士的带领下纷纷收拾完毕，并从酒店出发前往长水机场。

5, 6 o 'clock in the morning,After only two hours after the break,Visitors to the members under the leadership of liu in the pack,And from the hotel to the airport on long water.

　　7点钟旅游团便已抵达长水机场，所有人都等着办理登机牌。没想到是，直到上午10点，游客们没能按时登机，等来的是机场工作人员的解释，“因为之前大雾的影响，你们的飞机延误了，需要进行改签，但目前能改签的时间只能是18点。”

At 7 o 'clock tour has arrived in long water airport,All people are waiting to handle a boarding pass.Thought is,Until ten o 'clock in the morning,Visitors can't boarding on time,Etc is the airport staff to explain,"Because before the influence of the fog,Your plane has been delayed,Need to upgrade,But now can upgrade time can only be and point."

　　无奈之下，游客们只好纷纷改签。然而，满心的兴奋却被之前在路途辗转的疲惫所取代，游客们开始纷纷要求机场工作人员解决这个时间段的休息问题。截至昨日14点，机场工作人员都没能及时给出答复，游客们的休息问题仍没有得到解决。

Helpless under,Visitors have to endorse in succession.however,Filled with excitement was in before the journey tired after replaced,The tourists have started for the airport staff to solve the problem of time to rest.As of yesterday and point,The airport staff could not answer in time,The tourists rest problem is still not solved.

　　大学生刘振搭不上飞机无奈放弃考研 College students' LiuZhen missed the plane but give up one's deceased father grind

　　昨天是全国研究生入学考试第一天，然而有一些考生受长水机场航班取消的影响而不得不放弃考试，辛苦复习准备了一年的他们只好叹一声“人在囧途”。

Yesterday was the first day of the national postgraduate entrance exam,However there are some candidates by long water airport flights are cancelled because of the influence of the test had to give up,Hard to review a year they had to sigh a sound"Way in dealing".

　　刘振是云南大学法学院大四的学生，今年报考了本校的法学硕士，本来想趁着考前的元旦假期去西双版纳放松下。

LiuZhen is yunnan university law school senior students,This year the enter oneself for an examination the school's master of law,Wanted to before the New Year holiday go down in xishuangbanna.

　　“按照计划，我们是乘坐4日晚上的飞机回昆明的。”刘振说，他们3日被航空公司告知长水机场因大雾导致航班取消，第二天去机场改签，“本来以为改签后还是可以准时回家赶上考试，所以当时也没有考虑采取其他方式回昆明。可是4日到机场，没有任何广播通知，什么都要自己去问，工作人员也不知道飞机什么时候能起飞。”直到昨天凌晨，他们还是没能登上回昆明的航班。

"According to the plan,We are in 4 evening plane back to kunming."LiuZhen said,They three days by the airlines told long water airport because of the fog lead to flights are cancelled,The second day go to the airport to upgrade,"Thought after the upgrade can still get home on time to catch up with the exam,So was not consider other way back to kunming.But 4 to the airport,No broadcast announcement,What all want oneself to ask,Staff also don't know what time the plane will take off."Until yesterday morning,They still can't who can return to kunming flight.

　　“事情无法解决，没有音讯也没有说法，今天的考研也打了水漂。”昨天上午9点，眼看考试已经开始，刘振无奈地发了这样一条微博。

"Things couldn't solve,No words no statement,Today one's deceased father grind played hydroplaning."At nine o 'clock yesterday morning,See test has started,LiuZhen reluctantly sent such a micro bo.

　　下午3点多，疲惫不堪的刘振和同学终于回到昆明。“我们都很气愤，而且直到现在机场和航空公司都没有给任何说法，他们处理问题的态度让我觉得自己的权利完全没有得到保障。”刘振说，就这样不战而败他很不甘心，打算来年继续考研。

More than 3 PM,Tired LiuZhenHe students finally back to kunming."We are all very angry,And until now airports and airlines have not given any statement,They deal with the attitude of the problem let me feel your rights completely didn't get security."LiuZhen said,So don't fight with he is unwilling,Going to continue to one's deceased father grind in the coming year.

　　考研复习班的胡老师也说，他有学生也是因为航班取消而弃考。

One's deceased father grind review class of Mr Hu also said,He has a student but also because the flight was cancelled and abandon exam.

　　“我的学生报考外省学校研究生，但是连续等了两天也无法启程，等到4日晚上11点，无奈放弃考试。现在只好再等一年，明年再战了。”胡老师估计，因为航班取消，还会有一些到外地考试的学生弃考。

"My students enter oneself for an examination provincial school graduate student,But continuous for two days can't set out on a journey,Wait until 4, 11 o 'clock in the evening,But give up test.Now have to wait a year,The war again next year."Mr Hu estimate,Because the flight was cancelled,There will be some to field test students abandon exam.

　　

机场清洁员李女士人太多了我扫不到垃圾 Airport cleaner ms. Li too many people I can't sweep rubbish

　　只喝了半瓶的矿泉水瓶在地面“翻滚”，一阵风吹过，塑料袋在空中飞舞，清洁工李女士手持扫帚和撮箕快速地走上前，将其扫入撮箕内。李女士已经不记得这是自己在近3天内扫的第几次垃圾，在她的印象中，航班延迟，被滞留的旅客把柜台挤得水泄不通，候机大厅的地面上一片杂乱。在这个宽敞的空间里，哪怕只是人们脚下的一张碎纸片，她也无力及时扫起。

Only drink a half bottle of mineral water bottle on the ground"roll",A gust of wind blowing,Plastic bags flying in the air,Cleaner ms. Li hand broom and CuoJi quickly went up to him,The scan in CuoJi inside.Ms. Li has not remember this is himself in nearly 3 days and how many times of garbage,In her mind,Flight delay,The counter was stranded passengers jowl,The lobby on the ground of a piece of clutter.In this spacious space,Even if it's just people at the foot of a a scrap of paper,She is weak sweep up in time.

　　凌晨5点半，李女士来到自己的工作岗位，面对候机大厅地面被风吹起的片片尘埃，她默默地来到清洁间，手持扫帚和撮箕，进入拥挤而情绪激动的人群，她努力地挥着扫帚，将垃圾从人群中清除。“人多的时候，明明看到地上有垃圾，但站的人多了，我根本无法清理。”

Half past five in the morning,Ms. Li came to his own work,In the face of the lobby floor was blown up in the dust,She quietly came to clean the room,Holding a broom and CuoJi,Into the crowded and emotional people,Her efforts to wield a broom,The rubbish from the crowd clear."Person many of time,Clearly see the ground is garbage,But stand it,I can't clear."

　　眼看矿泉水瓶要滚远，李女士急忙上前“追赶。”来回巡检了多次，将地面上的垃圾及时清理后，下午2点，李女士终于可以下班了，她挺直了腰身，渐渐消失在人群中。和李女士一样，还有很多机场的清洁工人，他们在自己的岗位上又默默地度过了一天。

See mineral water bottles to get far,Ms. Li came quickly"after."Back and forth many times the inspection,Will the garbage after clear in time,2 PM,Ms. Li finally can go now,She has straight waist,Gradually disappeared in the crowd.And ms. Li as,There are many airport cleaning workers,They in their own positions and spent a day in silence.

　　长水派出所尚警官 Long water station is police officer

　　我的很多同事连续执勤3天 Many of my colleagues continuous duty 3 days

　　维持现场秩序，缓解乘客的焦躁情绪成为民警们必备的功课。针对大量旅客被滞留机场候机大厅，长水机场派出所增派了警力，尽可能地在候机厅巡逻，防止因细小的摩擦演变成争吵或是肢体冲突。

Maintain the order,Ease passenger anxiety become the police for homework.According to a large number of passengers were stranded at the airport waiting hall,Long water airport police station ordered extra police,As far as possible in the terminal patrol,Due to the small friction evolution into a quarrel or body conflict.

　　时值午饭时间，民警们却并未就餐，而是加强巡逻。放眼望去，随处可见身着警察制服的他们。“我们有很多民警已经在机场连续执勤3天了，为了维持现场秩序，我们在各个区域都增派了警力，尤其是省市公安机关相互配合后，新增了20多辆警车，100多名民警。”长水机场派出所民警尚警官说。

As lunch time,The police has not repast,But strengthen patrol.look,Can be seen everywhere in police uniform they."We have a lot of police have been in the airport continuous duty for three days,In order to maintain the order,We in each area are ordered extra police,Especially the public security organs after provinces and cities and cooperate with each other,The new more than twenty police car,More than 100 police."Long water airport police station is said the police officer.

　　与此同时，长时间在机场的民警不仅顾不上家里的妻子和孩子，就连自己的休息时间也难以保障，只有在稍微空闲一点的时间，才能在办公室的沙发上闭上眼睛稍事休息。多数时间，民警们都坚守在自己的岗位上。为尽快解决返程乘客的航班，有的民警还充当了志愿者，为乘客登机提供指导。

meanwhile,The long hours in the airport police not only to the home of his wife and children,Even their rest time also difficult to guarantee,Only in a little a little free time,Can be in the office sofa close your eyes and take a break.Most of the time,The police are hold in their own positions.For as soon as possible to solve the return flight passengers,Some police acted as a volunteer,Provide guidance for boarding.

　

　航空公司工作人员 Airline personnel

　　连续工作30多个小时未休息 Continuous work more than 30 hours without rest

　　10点，候机大厅里热闹非凡，值机台前，航空公司的工作人员们面对乘客耐心解答疑问，不时低头帮滞留乘客办理改签手续。尽管值机台已被乘客团团围住，有的乘客会忍不住破口大骂，与工作人员发生口角，却丝毫未影响到工作人员的工作进度。

10,The waiting hall very busy,Before ZhiJiTai,Airline employees face passengers patience to answer the question,From time to time, lower the head to help stranded passengers to deal with formalities of 34.Although ZhiJiTai has been surrounded by the passengers,Some passengers can't help swearing,And staff squabble,But he didn't affect the staff work progress.

　　4日下午3点，长水机场迎来了出港高峰期，工作人员介绍，因为疏散旅客需要通宵飞行，已有地勤的同事连续工作30多个小时未休息。在坚持把滞留乘客基本疏散后，大家依旧坚守在自己的岗位上。面对滞留乘客的质疑与辱骂，工作人员依旧耐心为乘客们办理相关手续，全体工作人员都比较辛苦。

4, 3 PM,Long water airport departure ushered in the peak,Staff introduced,Because the evacuation passengers need to all night flight,For ground colleagues work continuously more than 30 hours without rest.In the retention to passengers after basic evacuation,We still hold in their own positions.In the face of the stranded passengers questioning and abuse,Workers still patience for passengers, deal with relevant formalities,All staff are hard.

　　长水机场自运营以来，第一次面对如此大的管理和服务挑战，作为服务行业，今后应该多一些总结和研讨，根据需要做相应改进。

Long water airport since since the operation,The first face so much challenge management and service,As a service industry,In the future should be more summary and discussion,According to the need to do the corresponding improvement.

　　“截至14点左右，滞留乘客已经基本疏散。”该工作人员表示，滞留乘客踏上了归途，连续工作30多个小时的工作人员也于下午5点半左右离开工作岗位回家休息，关于这3天的长水，他们留下的回忆是疲惫。

"At 14 o 'clock,Stranded passengers have basic evacuation."The staff said,Stranded passengers on the way home,Continuous work more than 30 hours are also in the afternoon about half past five leave work go home and rest,About the three days of long water,They left memory is tired.