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许树强:对公立医院评价应更注重患者体验--亲稳网络舆情监控室
2013-03-12
中新网北京3月12日电(记者 欧阳开宇)“对公立医院评价应更注重患者体验。”2013年全国两会期间,全国政协委员、中日友好医院院长许树强接受中新网记者采访时这样说。
Beijing, Beijing, March 12 (Reuters)(The reporter OuYangKaiYu)"For evaluation of public hospital should pay more attention to patients' experience."In 2013 the country during the two sessions,The CPPCC national committee/China-japan friendship hospital dean Xu Shujiang news agency reporter interview said.
在医药卫生领域,社会对公立医院评价的模式、方法、渠道正日益增多。对此,许树强表示,这些方法都从不同方面推动了医院发展,评价标准如果过于偏重技术、规模、设备等统计指标就容易使公立医院在办院方向上产生偏移,就会使公益性有所淡化。
In the field of medicine and health care,Society of public hospital evaluation model/methods/Channels are growing.For this,Xu Shujiang said,All these methods from different aspects to promote the development of hospital,Evaluation criteria if too heavily on technology/The size/Equipment such as statistical indicators would be easy to make public hospital in the hospital shifts upward,Would make it public welfare toned down.
许树强说,评价公立医院优劣的标准,不仅要看其创造经济效益的能力,更要看其社会声誉和社会责任;评价公立医院还应该偏重由作为医疗服务的需方——患者来进行。患者直接感受医疗机构的服务质量和服务水平,从患者角度开展相关评价,对提升公立医院公益性状况及医疗服务质量具有重要的参考价值。
Xu Shujiang said,Evaluation standard of public hospitals,Not only depends on its ability to create economic benefits,More depends on its social reputation and social responsibility;Evaluation of public hospitals should also lay particular stress on from the buyer for medical services, patients.Patients feel directly service quality and service levels of medical institutions,From the perspective of patients to carry out the relevant evaluation,To promote public welfare state and public hospital medical service quality has an important reference value.
“应提高各级卫生行政部门及公立医院对患者体验和感受重要性的认识,尽快建立由政府委托授权、第三方社会评估机构实施的常态化评价和监测机制。同时,建立社会评价比较统一的指标体系与数据库,以确保评价结果的客观公正。”许树强说。
"Should enhance the health administrative departments at all levels and a recognition of the importance of public hospital patients experience and feelings,As soon as possible establish entrust authorized by the government/Third party social assessment agencies for the normalization of evaluation and monitoring mechanism.At the same time,The establishment of social evaluation is unified index system and the database,In order to ensure that the evaluation results objective and fair."Xu Shujiang said.
他建议,财政应逐年加大对公立医院的投入,保证公立医院的正常建设与发展,改善医疗资源配置和使用效率,确保弱势人群能获得基本医疗服务,保障基本卫生服务在全民的可及性。
He suggested that,Financial support to public hospitals should be increased year by year,To ensure normal construction and development of public hospitals,To improve health resource allocation and use efficiency,Ensure basic medical services for vulnerable populations,Ensure the accessibility of basic health service in a.
许树强说,维护好公立医院公益性,必须从机制上进行保障。上级部门应建立和完善对公立医院综合考评体系,将服务项目完成情况、患者满意度等绩效因素,纳入考核范围,形成鼓励医务人员重视患者体验与感受的评估和激励机制。(完)
Xu Shujiang said,Maintain good public hospital public welfare,Must be from the security mechanism.Superior departments shall establish and improve a comprehensive evaluation system in public hospital,The service project completion/Patient satisfaction and other performance factors,Classified into the scope of assessment,Formed to encourage medical personnel attaches great importance to the patients with experience and feeling of assessment and incentive mechanism.(After the)
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