中新网郑州3月15日电(记者 王登峰)15日，河南省消费者协会发布2012年度受理消费者投诉情况，2012年度共受理消费者投诉29388件，其中食品质量问题共有2079件，占总投诉量的7.07%，位居十大投诉热点的第4名；保健品质量问题共有533件，占总投诉量的1.81%。河南花花牛乳业有限公司在十大投诉热点中被作为曝光案例。

Beijing, zhengzhou, March 15 (Reuters)(Reporter wang dengfeng)On the 15th,Henan province consumer association released 2012 annual accept consumer complaints,The 2012 had dealt with 29388 complaints from consumers,The 2079 pieces of food quality problems,Accounting for 7.07% of the total number,In ten big complaint hotspots of 4;533 health care products quality problem,Accounting for 1.81% of the total number.Henan flower cow milk industry co., LTD. In the top ten complaints hot exposure was used as a case.

　　涉及食品问题的投诉，主要是质量、没有生产日期、计量和价格、假冒、添加剂问题。其中涉及质量问题，在消费者反映的食品投诉中，一些生产经营者擅自更改生产日期和保质期，销售过期食品、虚标食品等级，以及不适当地添加防腐剂、色素、香精等添加剂的问题，消费者难以买得放心、吃得安心。由于目前农村青壮年都出外打工，留守的人群以老年人、儿童居多，受年龄、文化水平的限制，缺乏对相关消费知识的必要了解。

The complaint about the food,Mainly is the quality/No production date/Measurement and price/counterfeit/Additive problems.Quality problems involved,In the consumer complaints reflect the food,Some producers or marketers of do STH without authorization changes the production date and shelf life,Selling expired food/The food grade,Add preservatives and inappropriately/pigment/The additive such as essence,Consumers to buy felt relieved/Eat at ease.The current rural men go out to work,Left-behind people in old people/Children in the majority,By the age of/Cultural level of the restrictions,The lack of consumer knowledge necessary to understand.

　　而多数农村小食杂店经营者，缺乏必要的食品安全知识，存在着进货途径不明；不注重索票索证；定期检查食品生产日期的意识差等问题。这就导致了农村食品安全投诉居多的现象。一些制假、售假人员充分利用这些可乘之机，将制假、售假窝点从城市转向城郊结合部或农村地区，一方面避免执法人员的检查；另一方面也是利用老年人、儿童防患意识差。

And most of the rural small grocery store managers,Lack of necessary food safety knowledge,There are purchase way is unknown;Don't pay attention to the cable show me;Regularly check the food production date poor awareness of the problem.This leads to mostly in the rural food safety complaints.Some counterfeiting/Personnel to make the fullest use of these counterfeits,The counterfeiting/Dens counterfeits from cities to the integration of a suburban or rural areas,On the one hand, avoid law enforcement personnel to check;On the other hand is also use the old/Children's society consciousness is poor.

　　消费者张某曾在2012年6月购买河南花花牛公司生产的益生菌发酵乳，家里老人和孩子食用后呕吐、腹泻，拿一袋奶仔细看，结果发现只有保质期且没有生产日期，一箱奶都是这样。这让消费者很吃惊，没有生产日期的奶能喝吗？

Consumer zhang had purchased in June 2012 henan huahua cattle company production of probiotic fermented milk,The old man and the child vomited after eating at home/diarrhea,Take a bag of milk watch carefully,The results found that only shelf life and there is no production date,A case of milk.Consumers are surprised by this,No production date milk can drink?

　　涉及保健类产品的投诉，主要是一些保健类产品厂商利用大众传媒大做广告，有的还采用“医生”坐堂就诊、“专家”点评推荐、“患者”现身说法等极具欺骗性的方式，将只具有某种保健功能的产品虚夸为具有治疗作用的药品，一些老年人购买使用后效果远不及宣传，有的甚至适得其反。

Complaints involving health care products,Main is some health care products companies to use mass media advertising,Some have adopted"The doctor"Sitting on the judgment seat to see a doctor/"experts"Review recommended/"In patients with"Advise others such as extremely deceptive way,Will only have a certain health care function of product is bluffers for therapeutic drugs,Some old people buy after using far less publicity effect,Some even counterproductive.

　　南京市一位70多岁老人胡先生由于长期失眠带来的痛苦，渴望能有一种好的治疗方法来解除痛苦，在网上看到西安中天生物医药有限公司生产的“百乐康”睡眠乳的宣传资料，无论什么原因的失眠只需要在耳朵后面一抹，均可入睡，踏踏实实一觉到天亮，该产品为国家专利产品，无效退款。便以邮购方式在郑州市百货大楼一楼医药部购买了10盒“百乐康”睡眠乳，共计870元。使用后没有如何效果。经调查，该医药部对“百乐康”睡眠乳的广告存在夸大宣传，明显有误导消费者的行为。(完)

Nanjing, a 70 - year - old old man hu due to the pain of chronic insomnia,Eager to have a good treatment to relieve pain,On the Internet to see production of xi 'an zhongtian biotechnology co., LTD"Best LeKang"Sleep milk's promotional materials,Whatever the reason insomnia just behind the ears a bit,All can fall asleep,Steadfast sleep through the night,The products are national patent products,Invalid refund.Then through the mail department store building in zhengzhou city medicine department bought 10 boxes on the ground floor"Best LeKang"Sleep milk,A total of 870 yuan.How no effect after use.After investigation,The medical department to"Best LeKang"Sleep advertising exaggerating publicity,There was an obvious misdirect consumer behavior.(After the)