为指导邮政、快递企业做好中秋、国庆“两节”服务工作， 9月14日，国家邮政局下发通知，要求各地邮政管理部门加强“两节”期间快递服务和行业安全监管，督导企业严格履行服务承诺，强化安全生产和应急管理，确保节日期间寄递渠道安全畅通。

As the guide post/Express company completes the Mid-Autumn festival/National Day"two"Service work, On September fourteenth,National post office issued a notice,Requires all postal management departments to strengthen"two"Period express service and industry safety supervising,Supervision enterprise strictly perform their service commitment,Strengthen production safety and emergency management,To ensure the safety and smoothness delivering channels during the festival.

　　通知要求，各地邮政管理部门要认真落实职责，结合“快递服务质量专项整治活动”，充分利用已经建成的视频监控系统，督促企业提高服务质量，加强安全管理；要充分发挥12305邮政业申诉中心作用，及时妥善处理消费者申诉，坚决依法查处损害消费者利益的行为；结合开展安全生产领域“打非治违”专项行动的要求，指导企业加强隐患排查与治理，及时发现与整改各类安全隐患，防止发生重特大安全生产事故；按照“谁主管、谁负责”、“谁经营、谁负责”的原则，明确应急管理职责，指导企业完善“两节”应急工作预案，确保在发生突发事件时，能够及时、有效地开展应急处置工作。通知要求“两节”期间，各局要坚持干部值班、领导同志带班制度，注意收集企业的生产信息，掌握突发情况，发生重大问题要及时上报、协调处理，切实保障“两节”期间快递服务和行业安全。

Notice requirements,All postal management departments should earnestly implement the responsibility,Combined with"Express service quality special improvement activities",Make full use of the video monitoring system has been built,Supervise and urge enterprises to improve the quality of service,To strengthen the safety management;To give full play to the role of 12305 postal service center,Timely properly handle the customer complaints,Resolutely investigate and prosecute damage the interests of the consumer behavior;Combined with field for production safety"Compact default to"The requirements of the special action,Guide enterprises to strengthen traffic hidden danger and management,Timely find out all kinds of potential safety problems and countermeasures,Prevent the occurrence of great accidents in production;According to the"Who's in charge/Who is responsible for"/"Who business/Who is responsible for"principle,Clear emergency management responsibilities,Guidance enterprise perfect"two"Emergency work plan,Ensure that in case of sudden emergencies,Can timely/Effectively carry out emergency disposal work.Notice requirements"two"period,To adhere to the overall cadres on duty/Leading comrades shift system,Pay attention to collecting enterprise production information,Master urgent cases,An important question to timely report/Coordination and deal with,ensure"two"Period express service and industry safety.