为贯彻落实中央有关工作要求，切实做好全国“两会”期间邮政、快递服务和安全有关工作，2月21日，国家邮政局下发了《关于做好全国“两会”期间邮政、快递服务和安全工作的通知》，对相关工作进行安排部署。

For carrying out the relevant job requirements,To carry the"lianghui"Postal services during the/Courier service and safety related work,On February 21,,National post office issued[The preparation for the national"lianghui"Postal services during the/Courier service and security work of the notice],The relevant work arrangement deployment.

　　《通知》要求，各级邮政管理部门要深刻认识做好“两会”期间邮政、快递服务和安全工作的重要意义，切实增强政治责任感。要加强领导，逐级落实工作责任，细化各项工作措施，努力为“两会”提供优质便捷的邮政、快递服务，确保“两会”期间邮政行业安全平稳运行和寄递渠道安全畅通。

[notice]requirements,At all levels of postal management departments should make profound understanding"lianghui"Postal services during the/Courier service and security of the important meaning,Enhance the political responsibility.To strengthen the leadership,Step by step to carry out the responsibilities of the job,Refining the work measures,Efforts for"lianghui"Provide high quality convenient postal/Express service,Ensure that"lianghui"During the postal industry safety running smoothly and delivery channel security clear.

　　《通知》强调，各省（区、市）邮政管理局要指导邮政、快递企业制定服务方案，采取有效措施改善服务，确保各网点正常营业，保障邮件、快件传递准确和及时。要督促邮政企业采取措施，改善服务质量，“两会”期间，要按规定妥善处理邮件查询赔偿、邮票销售等用户反映的服务热点问题。北京市邮政管理局要指导邮政企业认真做好“两会”服务工作，督促企业选派政治过硬、业务素质好的工作人员派驻会场和代表（委员）驻地，提供优质的邮政服务。涉及会议代表（委员）的邮件要制定详细的安全措施，实行专车运输、专人投递，确保时限，未经会场和驻地秘书处批准，不得将邮件、快件随意作退回处理。同时，要配合有关部门做好对“两会”代表（委员）驻地及周边邮政报刊亭等出版物零售场所的检查工作。

[notice]emphasize,provinces(area/city)Postal administration to guide post/Express enterprises to develop service plan,Take effective measures to improve the service,To ensure that the network normal business,Security mail/Express transfer correctly and timely.To supervise the postal enterprises take measures,Improve service quality,"lianghui"period,In accordance with the provisions to properly handle the E-mail inquires the compensation/Stamp sales and other users to reflect service hot issue.Beijing postal administration to guide the postal enterprise earnestly"lianghui"Service work,Supervise the enterprise appointed political stands up to the most rigorous test/Professional quality good staff in the meeting and representative(members)stations,To provide high quality postal services.Involves the conference representatives for(members)Email should formulate detailed security measures,A special transportation/Special delivery,Ensure that time,Without the approval of the local and the secretariat,Not will mail/Express freely return processing.At the same time,To coordinate with the relevant departments to do"lianghui"representative(members)Stations and the surrounding postal kiosk and other publications retail site to check the work.

　　《通知》要求，各省（区、市）局要积极采取有效措施，努力维护行业稳定和寄递渠道安全畅通。一是要严密防范不法分子利用寄递渠道从事各类违法犯罪活动。督促企业贯彻落实收寄验视等安全制度，严把收寄关口，坚决将各类禁寄物品堵截在寄递渠道之外。二是认真抓好安全生产工作。要组织开展安全生产检查，对寄递渠道的重点部位、重点环节逐一排查，及时发现与整改各类安全隐患，坚决防止发生重特大安全生产事故。三是认真做好行业稳定工作。依法做好消费者申诉受理工作，认真接待消费者咨询和受理消费者申诉，依法处理邮政、快递服务消费纠纷。要严格落实邮政行业信访工作责任制，维护行业和社会稳定。

[notice]requirements,provinces(area/city)Bureau should actively take effective measures,Efforts to maintain stability and security industry delivering channels unblocked.One is to close to prevent lawless use delivery channels in all kinds of illegal and criminal activities.Supervise the enterprise implement the collected test apparent to the safety system,Strictly the Posting gates,Firmly will send the items in all kinds of detection of delivering outside channels.The second is seriously pays special attention to the safety in production work.Shall organize and carry out the inspection of production safety,Delivering on key parts of channel/One part of the machines,Timely find out all kinds of potential safety problems and countermeasures,Resolutely prevent the occurrence of great accidents in production.The third is earnestly industry stability.To accept the work in accordance with the customer complaints,A careful reception consumer advice and accept customer complaints,Treatment in accordance with the postal/Express service consumption disputes.To strictly implement the responsibility system for postal industry the complaint,Maintenance industry and social stability.

　　《通知》要求，各省（区、市）局要认真执行《邮政法》、《邮政普遍服务监督管理办法》、《快递市场管理办法》、《邮政行业安全监督管理办法》各项规定，督促邮政、快递企业落实相关标准，在“两会”召开前和会议期间，进一步加大监管和执法检查力度，发现问题及时整改。对存在违法违规情形的企业，要责令限期整改，整改不到位的，要依法予以行政处罚，确保“两会”期间的邮政、快递服务和安全工作万无一失。

[notice]requirements,provinces(area/city)Bureau to implement[Postal method]/[Universal postal service supervision and management measures]/[Express market management measures]/[The postal industry safety supervision and management measures]provisions,Urged postal/Express company to carry out the relevant standard,in"lianghui"Before and during a meeting,Further intensify supervision and law enforcement inspection efforts,Find out problems timely rectification.The existing illegal situation of the enterprise,To rectification shall be ordered to,The rectification is not in place,Will be in accordance with the administrative punishment,Ensure that"lianghui"During the postal/Courier service and security work no risk at all.

　　《通知》强调，各省（区、市）邮政管理局要完善预案和值班制度，妥善处置“两会”期间突发事件。要进一步落实应急管理职责，制定完善“两会”期间的专项应急预案，加强预案演练，确保能够及时、有效处置邮政、快递服务或安全方面的突发事件，最大程度减少损失。要认真落实24小时值班和领导带班制度，确保“两会”期间邮政、快递服务工作正常运转。遇有重大问题和事件，要在积极妥善处置的同时及时报告国家邮政局。

[notice]emphasize,provinces(area/city)Postal administration to perfect plan and duty system,Proper disposal"lianghui"During emergencies.We will further implement emergency management responsibilities,Make perfect"lianghui"During the period of special emergency plan,Strengthening plan practice,ensuring/Effective disposal postal/Express service or security incidents,Minimize the loss.To earnestly implement 24 hours on duty and leadership shift system,Ensure that"lianghui"Postal services during the/Express service work normal running.In case of major issues and events,To actively proper disposal and promptly report to the national post office.