图为：警方在公司里查获的厚厚一摞学生信息 The graph is：In the company of police seized a thick stack of students' information

　　“烦死你们这种教育公司了，天天接到你们的电话！还让不让人休息！”说这话的，是汉口某重点中学一名学生的家长。他说的教育公司，位于汉口武汉广场写字楼。

“Bother you this kind of education company，Every day of receiving your phone！Also let people rest！”Said these words，Hankou is a key middle school a students' parents。He said the education company，Located in hankou wuhan plaza office building。

　　上周，该公司话务员李依依（化名）透露，公司拥有江汉、江岸、硚口和汉阳多所中学学生的详细家庭信息，总数量大得惊人。公司每天让话务员给家长打电话，说服对方把孩子送来培优。

Last week，The company accepted by the operator（alias）revealed，The company has jianghan、silk、Qiao mouth and hanyang many middle school students' detailed information family，The staggering total number。The company every day for parents call operator，To persuade the other side children sent the pew。

　　这是一家什么公司？到底有多少学生的家庭信息被泄露？为此，记者卧底该公司进行了一周的调查。

This is what a company？How many students' family information was leaked？therefore，Reporter undercover this company for a week of survey。

　　

辞职话务员揭秘教育公司内幕 Resign operator revelation education company insider

　　武昌某高校大学生李依依介绍，几个月前，她来到位于武汉广场写字楼的一家教育公司做兼职话务员。每天的工资是30元，如果拉到一名家长来访，还可获得10元奖励。

Wuchang some college students accepted is introduced，A few months ago，She came to office is located in wuhan square a education company to do part-time operator。Daily wage is 30 yuan，If pulled to a parents visit，Still can get 10 yuan reward。

　　按照公司的安排，每天由负责人给话务员发放中学生的家庭信息表。考虑到学生家长在上午可能比较忙，公司要求话务员从每天下午2点到5点给家长打电话，竭力劝说对方把孩子送来公司进行辅导，辅导的学科包括语文、数学、外语、政治、物理、化学等。

According to the company arrangement，Every day the middle school students by to operator issue of family information sheet。Considering the parents of the students in the morning may be relatively busy，The company requirements operator from every 2 PM to 5 point to parents make a phone call，Try to persuade the other side children sent company guidance，Counseling subjects including Chinese、mathematics、Foreign language、political、physical、Chemistry, etc。

　　李依依说，她拿到公司发的信息表后，非常惊讶。上面不仅有学生的姓名、性别、班级，还有家长的姓名、电话、家庭住址。还有一部分名单上，甚至记录了家长的工作单位。

Accepted said，She got the company sends information table，Very surprised。It has not only the names of the students、gender、class，And parents' names、telephone、Home address。And part of the list，Even recorded the parents work unit。

　　按照分工，她主要拨打的是武汉市七一中学初一学生家长的电话。每人每天要打60-100个电话，一周下来，她打了400多个家庭的电话。

According to the division of labor，Her main dialed in wuhan city is the first middle school students' parents telephone。Per person a day to play 60-100 a phone call，Week down，She gave more than 400 family's phone。

　　在拨打电话的过程中，李依依多次被家长拒绝，甚至被对方破口大骂，她强烈感受到家长对于公司这种骚扰行为的厌恶。后来，她离开了该公司，觉得有必要揭发此事，并且弄清真相。

In the process of call，Many times by the parents refused to accepted，Even by the other party shout abuse，She strongly feel the parents to the company this harassment dislike。later，She left the company，Think it is necessary to expose it，And get to the bottom of。

　　

赵老师培训话务员如何打电话 Zhao teacher training operator how to make a phone call

　　8月7日，记者来到武汉广场写字楼。一楼大厅的楼层指引牌显示，写字楼里各种教育培训公司有50多家。在电梯入口处，可以见到不少背着书包的学生。

August 7，Reporters came to wuhan plaza office building。The first floor hall floor board shows guidance，The office all kinds of education training company has more than 50 home。In the elevator entrance，Can meet a lot of back schoolbag students。

　　在该写字楼内，记者找到李依依所说的教育公司，并佯装在校大学生应聘兼职话务员。记者发现，该公司的场地并不算大，里面有小型会议室、咨询室、教室等，工作人员在10人左右。

In the office buildings，Reporters found accepted said education company，And pretend college students apply for part-time operator。Reporter discovery，The company's site isn't big，There are small meeting rooms、elevated、The classroom, and other，Staff in 10 people or so。

　　次日，该公司市场部负责人赵老师给应聘人员培训。她说，公司的核心业务就是说服家长把学生送过来，由公司聘请的老师对学生进行一对一的学科辅导。考虑到收费不低，家长要有较好的经济承受能力，而该公司又地处汉口中心地区。因此，公司的目标生源主要是江北的一些省、市级重点中学学生。如：武汉二中、七一中学、六中、十一中、六十八中、十七中、十九中、三中等。公司掌握了这些学校几乎所有学生的名单和家庭信息。

The next day，The company marketing chief zhao teacher to apply for personnel training。She said，The company's core business is to persuade parents to send students，The company hired teacher to the students one-on-one subject counselling。Considering the charges not low，Parents should have good economic capacity，The company is located in the center area of hankou。therefore，The company's goal germ mainly jiangbei some provinces、The municipal key middle school students。if：Wuhan 2、1 middle school、No.6 middle school、Ten one、Six ShiBaZhong、no.17、Score 10、Three medium。The company have mastered the school almost all the students' list and family information。

　　在培训时，赵老师对以上中学的性质、师资力量、生源等情况了如指掌。如某省重点高中的学生基本分3类：保送、出国、考大学，她能说出这3类学生各自所占的比例。

In the training，Miss zhao on the above middle school's property、teachers、The circumstance such as students like the back of his hand。Such as the provincial key high school students' basic points three categories：walks、Go abroad、Examination of university，She can say these three kinds of the proportion of their students。

　　“给家长打电话时，如果对方问我们怎么知道他们的电话，该怎么回答？”她说，碰到这种情况，我们可以转移话题，说自己并不清楚。如果对方要打破沙锅问到底，也可以这样回答我们和学校有长期的合作关系，去学校做过一些宣讲，所以有您的电话。

“Give parents when making a phone call，If you ask how do we know their telephone，How to answer？”She said，Encounter this kind of situation，We can change the subject，Say they do not know。If the other party to insist on getting to the bottom，It may also be said that we and schools have long-term cooperative relations，Go to the school to do some preach，So there's a call for you。

　　“你想啊，要是和学校没有关系，怎么搞得到家长的电话？”她说。当记者进一步打听学生家庭信息是如何搞到的，赵老师并不给予正面回答。

“You want to!，If no relationship and school，How do parents get the phone？”She said。When the reporter further inquire about students' family information is how to get，Zhao teacher doesn't give a positive answer。

　　

文件夹里收藏近万名学生信息 Folder collect nearly students' information

　　8月8日，记者开始在该公司正式上班，隶属于公司咨询部，该部还有3名全职话务员。

August 8,，Reporter began in the company formal work，Belonging to the company advisory board，The ministry and 3 full-time operator。

　　在给家长打电话之前，记者领到厚厚一本打印版的《话术》，话务员接打电话都以此为范本，包括如何说开场白、如何说服对方、如何结尾等。里面还设计了家长可能会提到的若干问题，同时为话务员准备好了相应的回答方法。此外，还有公司简介、辅导科目的开设情况和收费标准等。

Before you call in to parents，Reporters into thick a print version《Words operation》，Operator call this is template，Include how to say prologue、How to persuade the other party、How to ending and so on。It also designed the parents might be mentioned some problems，At the same time for operator ready corresponding answer method。In addition，And company profile、The offering of counseling subjects and charge standards, etc。

　　“喂，你好，请问是某某的爸爸（妈妈）吗？我是某某教育的老师……”，咨询部的办公室里，这样的声音此起彼伏。在3名全职话务员的桌上，各有20-40多张学生名单，每张名单上约有50名学生。每张纸的页眉处标明了所属中学和年级，如武汉二中初二、武汉七一中学初一、武汉十七中高二、武汉二十三中高一等。记者领到一张七一中学初二学生的名单，上面的信息十分详细，如一名姓马的男生，家住百步亭花园某苑某栋1单元某室，父亲马先生在武汉某家电公司上班，此外还有该生所属班级和家长电话。

“hello，hello，Excuse me, is so-and-so father（mother）?？I am so-and-so education teacher……”，To cater to the office，Such a voice to break out。In 3 full-time operator desk，Each have 20-40 ZhangXueSheng list，Each list about 50 students。Each paper header place marked the belongs to middle school and grade，Such as wuhan 2 second、Wuhan 1 middle school first、Wuhan high no.17、Wuhan twenty third higher, etc。Reporter to a 1 2 middle school students' list，The above information is very detailed，Name a horse as boys，Live in a garden baibuting garden a building 1 unit a room，Mr. Ma father in wuhan a home appliance company work，In addition to the student belongs to class and parents telephone。

　　话务员每打完一个电话，都在信息后面注明反馈情况，如“不需要”、“已经在培优”、“考虑再说”等。有的反馈情况多达5条，这意味着话务员已给该家长打了5次电话。

Operator every after a phone call，All information in behind indicate the feedback，if“Don't need”、“Already in the pew”、“Consider say”, etc。Some feedback as many as five，This means that the operator has to the parents played five times on the phone。

　　在咨询部负责人办公桌上的一个文件夹里，更是收藏了厚厚一摞打印着学生信息的纸张，里面有近万名学生的家庭信息。有的纸张上面写着密密麻麻的家长反馈，有的则比较干净。负责人通常会把比较干净的纸张交给话务员，并说：“这个快点打完，看能不能有几个来访的。”

In the consulting desk of a folder，The collection is a thick stack of print the students' information of paper，There are nearly students' family information。Some paper reads bunches of parents feedback，Some is more clean。The person in charge will usually cleaner paper to operator，And said：“The hurry up after，See if you can have several visiting。”

　　

每条个人信息6毛多钱被转卖 Each personal information and wool much money be resell

　　

江汉警方认定涉嫌违法，传讯6人展开深入调查 Jianghan police suspected that the illegal，Six people were cited on further investigation

　　一个仅10人的教育公司，竟拥有武汉近万名中学生的家庭信息，而该公司不断拨打电话，使许多家长不堪其扰。昨日下午，江汉区公安分局获知此事，认定此事涉嫌违法，对该公司进行了查处。

A only 10 people's education company，But with wuhan nearly middle school students family information，And the company constantly call，Many parents in the wall。Yesterday afternoon，Ruling by jianghan district public security sub-bureau acknowledge it，The matter that suspected of illegal，The company for investigation。

　　

记者调查： Reporter investigation：

　　

每名学生公司收费上万元 Each student company charges tens of thousands of yuan

　　记者暗访发现，一些家长接到话务员的电话后，直接就说不需要，还有很大一部分家长以“在忙”、“打错了”、“有客人”、“在开会”等作答。

Reporter found that investigations，Some parents received operator after a phone call，Directly he said don't need，Also has the very big part to parents“In the busy”、“wrong”、“guests”、“In a meeting”Answer such as。

　　武汉二中一名学生的家长袁先生，在接到电话后质问话务员：“你们怎么知道小孩的名字？怎么会有我的电话？”

Wuhan 2 a students' parents Mr. Yuan，After receiving a phone call in question operator：“How did you know the child's name？How can have my phone？”

　　另一名家长宗先生接电话后就匆匆挂机。多名家长直言，暑期里已接了太多教育公司的电话，让人不胜其烦。

A second parents speak to Mr Pope after hurry hang up。More than parents the truth，Summer has received much education company telephone，Let a person too troublesome。

　　不过，话务员小罗对于家长的这种反应却表示理解，“一天接这么多推销电话，谁都会烦的。”

but，Operator ronaldinho for parents of this reaction says he understands why，“One day after so many sales call，Who will be bothered。”

　　说归说，话务员被拒绝得多了，也会在挂机之后骂上几句“态度好差”、“真没素质”之类的话。

Said to say，Operator was refused much more，Also in the hang up on a few words after scold“Good attitude difference”、“I have no quality”Words like。

　　当然，不是所有家长都会拒绝。因为8月是淡季，话务员大约打100个电话，会有2-3人愿意带小孩过来面谈，最终签约的则更少了。如此小的签约率，怎么保障利润呢？

Of course，Not all parents will be refused。Because August is the off-season，Operator about type 100 telephone，There will be 2-3 people are willing to take the child over interview，Finally signing is more less。Such a small signing rate，How to guarantee profits？

　　按照公司的规定，初一年级学生的辅导价格为每科每小时130元，往上一直到高三，每个年级的价格依次递增10元，原则上每个学生至少要辅导100个小时。以此推算，每拉来一名学生，公司至少增加1.3万元业务额。如果辅导几个科目，家长得花几万元。

According to the rules of the company，First grade students of guidance price for every division each hour 130 yuan，Upgrade has been to three，The price of each grade increasing in 10 yuan，In principle, each student counseling at least 100 hours。To calculate，Each pull to a student，The company at least an increase of 13000 yuan sales。If coaching several subjects，Parents have to spend tens of thousands of yuan。

　　几乎每天会有1-2名中学生来公司进行一对一的培训，据介绍，该公司拥有学生最多的时候有30多人，目前是10多人。

Nearly every day there will be 1-2 secondary school students to company for one-on-one training，According to introducing，The company has the largest number of students have more than 30 people，At present is more than 10。

　　就这样，话务员们每天拨打不同家长的电话，在不断地被拒绝和质问中，竭力说服对方，试图多招来几名学生。

so，The telephone operator every call different parents telephone，At was constantly refused and query of，Tried to persuade the other party，Trying to recruit more than a few students。

　　

警方出击： The police attack：

　　

暂扣教育公司上万条信息 Tens of thousands of short duration buckles education company information

　　昨日下午2时，繁华的武汉广场和平常一样人来人往、热闹非凡。在该教育公司的咨询部里，话务员经过短暂的午休，喝水润润喉咙，伸一伸懒腰活动筋骨，逐渐打起精神，准备开始新一轮的“电话促销”。

2 PM yesterday，The heart of the wuhan square and usual people come and go、jollification。In the education company consulting ministry，Operator after a short nap，Drink drink throat，Stretch a stretch oneself activities bones and muscles，Gradually brace，Ready to start a new round of“Telephone sales promotion”。

　　咨询部负责人给每人发了几张新的名单，要求大家先熟悉上面的信息，以便给家长打电话时应对如流。话务员之间则讨论着某个学校的生源素质如何，并相互请教部分学生名字里的偏僻字怎样读。这些场景，和往常并没有太大的不同。接下来，就将进入为时3小时的电话推销时段。

The advisory board to each hair a few pieces of new list，Request everybody to be familiar with the above information，So as to give parents called give fluent replies。Operator is discussed between the a school student quality，And mutual consult part of students in the name of the remote word how to read。These scenes，And usually is not much different。The next，Will enter over three hours of telemarketing period。

　　15分钟后，一位男子突然出现在咨询部的门口，他快速地扫视了一遍在场的工作人员，并向大家发出低沉有力的声音：“都不要动，坐在位子上。”

After 15 minutes，A man suddenly appeared in the door of the advisory board，His quick searches the present staff，To you and making a strong voice：“All don't move，Sitting on the seat。”

　　随后，另外6人进入咨询部，并出示相关证件他们都是江汉区公安分局的民警。

then，Six people into the advisory board，And present related documents they are ruling by jianghan district public security official's branch office of police。

　　咨询部的学生名单，以及公司的相关信息，被民警暂扣。经过简单的问话后，民警将2名部门负责人和4名话务员带到派出所。

The list of the students consulting，And the company's relevant information，Was of short duration buckles police。By a simple after questioning，Police will be two department person in charge and four operator to the police station。

　　

教育公司： Education company：

　　

花6000元买到的学生家庭信息 Spend 6000 yuan to buy the students family information

　　警方介绍，他们在现场查获420张记录有学生家庭信息的名单。该教育公司一名负责人承认，该公司掌握的学生信息约有9000多条。

The police is introduced，They seized in the 420 record have student family information list。The education company a chief admit，The company grasp of the students' information about more than 9000。

　　这些信息的源头在哪里？怎样流入该公司的？这名负责人称，今年初，有一个信息贩子到该公司来兜售中学生的家庭信息，他们总计花了6000元买到这些信息平均每条个人信息6毛多钱。负责人自称，这些信息他们用来联系家长，说服对方将孩子送来进行学科辅导，并没有做其他的用途。

The information source in where？How to flow into the company？A responsible person，Earlier this year，There is a information dealers to sell the company to high school students family information，They total spent 6000 yuan to buy these information average each personal information and wool much money。Chief claims to，The information they used to contact parents，To persuade the other side will send children to discipline counselling，And do not have other USES。

　　“我们打电话时，发现这些信息的准确率在90%以上。”一名话务员介绍。

“When we called，Find the information accuracy in more than 90%。”A telephone operator is introduced。

　　对教育公司使用这些泄露的信息进行商业促销，江汉警方有关负责人称，买卖公民的个人信息涉嫌违法。（楚天都市报 记者姬栋）

Education for companies use the leak of information for commercial promotion，Jianghan police officials say，Buying and selling citizens personal information suspected illegal。（Chutian metropolis daily reporter JiDong）